HP ENVY 17m-bw0000 Laptop PC series User guide

HP ENVY 17 Laptop PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Development Company, L.P.

Bluetooth is a trademark owned by its proprietor

and used by Hewlett-Packard Company under

license. Intel and Core are trademarks of Intel

Corporation in the U.S. and other countries.

SD Logo is a trademark of its proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: April 2018

Document Part Number: L18711-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 10. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take full

advantage of Windows 10 functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows

or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface

temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC

60950).

iii

iv Safety warning notice

Table of contents

1 Product description .................................................................................................................................................................................. 1

2 External component identication ......................................................................................................................................................... 3

Locating hardware .................................................................................................................................................................... 3

Locating software ..................................................................................................................................................................... 3

Right side ................................................................................................................................................................................... 4

Left side ..................................................................................................................................................................................... 5

Display ........................................................................................................................................................................................ 6

TouchPad ................................................................................................................................................................................... 7

Lights .......................................................................................................................................................................................... 8

Buttons and speakers .............................................................................................................................................................. 9

Bottom ..................................................................................................................................................................................... 10

3 Illustrated parts catalog ........................................................................................................................................................................ 11

Labels ....................................................................................................................................................................................... 11

Computer components ......................................................................................................................................................... 13

Miscellaneous parts ............................................................................................................................................................... 16

4 Removal and replacement preliminary requirements ..................................................................................................................... 18

Tools required ......................................................................................................................................................................... 18

Service considerations .......................................................................................................................................................... 18

Plastic parts ........................................................................................................................................................ 18

Cables and connectors ..................................................................................................................................... 19

Drive handling .................................................................................................................................................... 19

Grounding guidelines ............................................................................................................................................................. 20

Electrostatic discharge damage ...................................................................................................................... 20

Packaging and transporting guidelines ..................................................................................... 21

Workstation guidelines ............................................................................................ 21

5 Removal and replacement procedures .............................................................................................................................................. 23

Component replacement procedures ................................................................................................................................. 23

Bottom cover ...................................................................................................................................................... 24

Battery ................................................................................................................................................................. 26

Hard drive ........................................................................................................................................................... 27

Solid-state drive ................................................................................................................................................ 29

Memory module ................................................................................................................................................ 30

v

WLAN module .................................................................................................................................................... 32

TouchPad cable .................................................................................................................................................. 34

TouchPad ............................................................................................................................................................ 35

Fingerprint reader cable ................................................................................................................................... 37

Fingerprint reader ............................................................................................................................................. 38

SD card board cable .......................................................................................................................................... 39

SD card board ..................................................................................................................................................... 40

Optical drive ........................................................................................................................................................ 41

USB port board cable ........................................................................................................................................ 42

USB port board .................................................................................................................................................. 43

Fan ....................................................................................................................................................................... 44

Power connector cable ..................................................................................................................................... 45

System board ..................................................................................................................................................... 46

Heat sink ............................................................................................................................................................. 49

Speakers ............................................................................................................................................................. 51

Display assembly ............................................................................................................................................... 52

6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 55

Starting Setup Utility (BIOS) .................................................................................................................................................. 55

Updating Setup Utility (BIOS) ................................................................................................................................................ 55

Determining the BIOS version ......................................................................................................................... 55

Downloading a BIOS update ............................................................................................................................ 56

7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... 57

Downloading HP PC Hardware Diagnostics Windows ...................................................................................................... 58

Downloading the latest HP PC Hardware Diagnostics Windows version ................................................. 58

Downloading HP Hardware Diagnostics Windows by product name or number products only) ........ 58

Installing HP PC Hardware Diagnostics Windows ......................................................................................... 58

Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ 59

Starting HP PC Hardware Diagnostics UEFI ................................................................................................... 59

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ...................................................... 60

Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... 60

Downloading HP PC Hardware Diagnostics UEFI by product name products only) .......... 60

Using Remote HP PC Hardware Diagnostics UEFI settings products only) ................................................................. 61

Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... 61

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... 61

Downloading Remote HP PC Hardware Diagnostics UEFI by product name ...................... 61

Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ 62

8 Specications .......................................................................................................................................................................................... 63

vi

9 Backing up, restoring, and recovering ................................................................................................................................................. 64

Using Windows tools ............................................................................................................................................................. 55

Creating HP Recovery media (select products only) ........................................................................................................ 64

Using HP Recovery Manager to create recovery media .............................................................................. 65

Before you begin ........................................................................................................................... 65

Creating the recovery media ....................................................................................................... 65

Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 66

Restoring and recovery ......................................................................................................................................................... 66

Restoring, resetting, and refreshing using Windows tools ......................................................................... 66

Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 66

Recovering using HP Recovery Manager ....................................................................................................... 67

Recovering using the HP Recovery partition (select products only) ......................................................... 67

Recovering using HP Recovery media ............................................................................................................ 68

Changing the computer boot order ................................................................................................................ 68

Removing the HP Recovery partition (select products only) ...................................................................... 68

10 Power cord set requirements ............................................................................................................................................................ 69

Requirements for all countries ............................................................................................................................................ 69

Requirements for specic countries and regions ............................................................................................................. 69

11 Recycling ............................................................................................................................................................................................... 71

Index ............................................................................................................................................................................................................. 72

vii

viii

1 Product description

Category Description

Product Name HP ENVY 17 Laptop PC (model number 17m-bw0xxx)

Processor Intel® Core™ i7-8550U 1.80-GHz quad core processor (2400-MHz FSB, 8.0-MB L3 cache, 15.0-W)

Intel Core i5-8250U 1.60-GHz quad core processor (2400-MHz FSB, 6.0-MB L3 cache, 15.0-W)

Chipset Intel integrated soldered-on-circuit (SoC)

Graphics Graphics controller:

NVIDIA® N17S-G1 with 4096-MB GeForce MX150 (512-MB×16 4 pieces) GDDR5 Graphics Controller

NVIDIA MX150 with 2048-MB video memory graphics controller

Graphics card: Intel ultrahigh-denition (UHD) Graphics 620

Panel ● 17.3-in., liquid crystal display (LCD), full high-denition (FHD), AntiGlare (1920×1080), white

light-emitting diode (WLED), UWVA, 72 300, eDP, at, 4.0t TouchScreen display assembly

● 17.3-in, LCD, UHD, AntiGlare (3840×2160), WLED, UWVA 95 300, eDP 1.3+PSR, at, non-

TouchScreen display assembly

● 17.3-in, LCD, FHD (1920×1080), AntiGlare, WLED, UWVA 72 300, eDP 1.2, at, non-

TouchScreen display assembly

Memory Supports DDR4 1.2-V 2666 and 2400 memory in the following congurations:

● 16-GB (8-GB × 2)

● 12-GB (8-GB + 4-GB)

● 8-GB (4-GB × 2)

Storage Support for a 1-TB, 7200-rpm, SATA 7.0-mm hard drive

Support for the following solid-state drives:

● 512-GB, M.2 2280, peripheral component interconnect express (PCIe) 3×4, non-volatile

memory express (NVMe) solid-state drive with triple-level cell (TLC)

● 512-GB, 2280, PCIe, NVMe solid-state drive

Supports the following hard drive and solid-state drive combinations:

● 1-TB, 7200-rpm, SATA 7.0-mm hard drive + 256-GB, 2280, PCIe, NVMe solid-state drive

● 1-TB, 7200-rpm, SATA 7.0-mm hard drive + 128-GB, M.2 2280-SATA3 solid-state drive

with TLC

● 1-TB, 7200-rpm, SATA 7.0-mm hard drive + 16-GB, 2280, PCIe3×2, NVMe, 3D XP solid-

state drive

Optical drive DVD/RW Drive (9.0-mm)

Audio and video ● Fixed (no tilt) integrated webcam, with LED

Audio and video (continued) ● Dual array microphones

● Dual Band&Olufsen speakers

● Support for HP Audio Boost 2.0

1

Category Description

Security ● Fingerprint reader

● Security cable lock

● Trusted platform module (TPM) 2.0 rmware

● Universal 2nd Factor Authentication

Sensor Accelerometer

Ethernet 10/100/1000 network interface card (NIC)

Wireless Integrated wireless local area network (WLAN) options by way of on-board wireless module

Two built-in WLAN antennas

Supports the following WLAN modules:

Intel 9260 ac 2×2 + Bluetooth 5 M.2 2230 non-vPro PCI-e+USB world-wide

Intel D1 7265 ac 2×2 + Bluetooth 4.2 M.2 non-vPro PCI-e+USB world-wide

Ports ● Headphone/microphone combo jack

● HP Smart AC adapter

● RJ45 network

● USB 3.1 Gen1 Type A (3)

● USB 3.1 Gen1 Type C

Power requirements Supports a 3-cell, 52.5-WHr, Li-ion battery

Supports the 90-W HP Smart AC adapter PFC, RA, 4.5-mm and 65-W HP Smart AC adapter non-PFC,

4.5-mm (with mount) AC adapters

2 Chapter 1 Product description

2 External component identication

The computer features top-rated components. This chapter provides details about these components, where

they are located, and how they work.

Locating hardware

To nd out what hardware is installed on the computer:

▲ Type device manager in the taskbar search box, and then select the Device Manager app.

For information about system hardware components and the system BIOS version number, press fn+esc

(select products only).

A list displays all the devices installed on your computer.

Locating software

To nd out what software is installed on the computer:

▲ Select the Start button.

– or –

▲ Right-click the Start button, and then select Apps and Features.

Locating hardware 3

Right side

Item Component Description

(1) Fingerprint reader Allows a ngerprint logon to Windows, instead of a

password logon.

▲ To use the ngerprint reader, place your nger on the

ngerprint reader for a few seconds until it reads your

ngerprint.

(2) Optical drive Releases the optical drive disc tray.

(3) Optical drive eject button Depending on your computer model, reads an optical disc or

reads and writes to an optical disc.

(4) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and

even when the computer is o, charges most products such as a

cell phone, camera, activity tracker, or smartwatch.

(5) AC adapter and battery light ● White: The AC adapter is connected and the battery is

fully charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery

is charging.

● O: The battery is not charging.

(6) Power connector Connects an AC adapter.

4 Chapter 2 External component identication

Left side

Item Component Description

(1) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity

tracker, or smartwatch, and provides high-speed data transfer.

(3) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed HDMI device.

(4) USB Type-C port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when

the computer is o, charges most products such as a cell phone,

camera, activity tracker, or smartwatch.

(5) Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory, Safety,

and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(6) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or

stolen.

(7) Drive light Blinking white: The hard drive is being accessed

Amber: HP 3D DriveGuard has temporarily parked the

hard drive.

(8) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

Left side 5

Item Component Description

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

Display

Item Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with WLANs.

(2) Internal microphones Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images.

Some cameras also allow a facial recognition logon to Windows,

instead of a password logon.

NOTE: Camera functions vary depending on the camera

hardware and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

6 Chapter 2 External component identication

Item Component Description

‒ or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then select User Guides.

TouchPad

Item Component Description

(1) TouchPad zone Reads nger gestures to move the pointer or activate items on

the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

TouchPad 7

Lights

Item Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to the display

and other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all

capital letters.

(3) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

8 Chapter 2 External component identication

Buttons and speakers

Item Components Description

(1) Power button ● When the computer is o, press the button to turn on

the computer

● When the computer is on, press the button briey to

initiate Sleep.

● When the computer is in the Sleep state, press the button

briey to exit Sleep.

● When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button

down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your

power options:

▲ Right-click the Power icon , and then select Power Options.

(2) Speakers (2) Produce sound.

Buttons and speakers 9

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal

fan to cycle on and o during routine operation.

10 Chapter 2 External component identication

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow

the on-screen instructions.

Labels

The labels axed to the computer provide information that may be needed when troubleshooting system

problems or travelling internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,

inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information

before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

Component

(1) Model number

(2) Serial number

Labels 11

Component

(3) Product number

(4) Warranty period

12 Chapter 3 Illustrated parts catalog

Page is loading ...

HP ENVY 17m-bw0000 Laptop PC series User guide

This manual is also suitable for

HP ENVY 17m-bw0000 Laptop PC series User guide

Related papers

Other documents