Ingenico iWL220
Payment Terminal Manual
2
This payment terminal manual is for merchants to provide them with secure processing of
card payments via the payment terminal. This manual constutes an integral part of the Pay-
ment Cards Service Agreement and the Payment Terminal Rental Agreement and, by signing
these agreements, the Merchant agrees to follow the terms and condions set out in this
manual.
Table of contents
Keypad features ......................................................................................................................3
Swipe card transacons .......................................................................................................... 4
Contactless card transacons .................................................................................................6
Chip card transacons ............................................................................................................ 8
Response codes in the event of transacon failure................................................................10
Transacon revocaon ...........................................................................................................12
Prinng out a copy of the receipt ...........................................................................................15
Closing a day ...........................................................................................................................16
Messages appearing on the screen ........................................................................................18
Switching the paper roll .........................................................................................................19
Technical support
• assistance with issues related to card transacons: 67444444; e-mail:
• communicaon with technical support: 67357057; [email protected]
Issues reported outside business hours will be registered and solved at the rst opportunity
(normally on the following business day).
3
Keypad features
Paper roll switching (opening of plasc cover)
Signal receiver
Enter menu
Menu navigaon
Advance the paper roll
Swipe reader
Backspace key
Cancel key
Conrm entry
4
Swipe card transactions
Ingenico iWL220 Payment Terminal
Message on
terminal screen
Acon
Welcome
The terminal is in standby mode. Enter the sum of the terminal transacon in cents
(e. g. if the sum of the transacon is 10.00 EUR, enter 1,000).
Press the green key aer compleng the entry.
.
To correct the sum (one character at a me), press the yellow key
.
To cancel the transacon, press the red key
.
10.00 EUR Insert
the card
Please wait
Swipe the client’s card through the card reader of the terminal.
Last four digits:
Enter the last four digits of the client’s card number
Press the green
key aer compleng the entry.
To correct the sum (one character at a me), press the yellow key
.
To delete the whole sum, press the red key
.
To cancel the transacon, press the red key
twice.
Connecon..
Please wait
The terminal will connect to the bank.
Waing for reply...
Please wait
Transacon completed The terminal will print out the rst receipt.
Take the receipt
and press the key
Tear o the receipt and press the green key
, to print out the second receipt.
To renounce the second receipt, press the red key .
Return the bank card to the client.
5
• The person must be idened according to card acceptance requirements.
• The rst copy of the receipt remains with the merchant, the second one is handed to the buyer.
Transacon types:
T0 – on-line transacon (card number is entered manually)
T1 – on-line transacon (card is read via card reader)
T2 – o-line transacon (card number is entered manually)
T3 – o-line transacon (card is read via card reader)
Receipt type
Name of the point of sale
Address of the point of sale
Card type
Terminal ID
Time of transacon
Authorisaon code and transacon type
Receipt number
Transacon total
Merchant’s registraon number and
cash register’s number
Buyer’s signature (verify conformity
to the signature on the back side of
the card)
Note indicang the type of the
presented document (lled in
manually)
Number of the presented document,
if the sum exceeds the control limit
set in the Payment Card Acceptance
Agreement (lled in manually)
Card number (four last digits are shown)
6
Contactless card transactions
Ingenico iWL220 Payment Terminal
Message on
terminal screen
Acon
Welcome
The terminal is in standby mode. Enter the sum of the terminal transacon in cents
(e. g. if the sum of the transacon is 10.00 EUR, enter 1,000).
Press the green key
aer compleng the entry. Aer entering the sum, one
green light will be on PIN pad.
To correct the sum (one character at a me), press the yellow key
.
To cancel the transacon, press the red key
.
Use the card
Ask the client to place the card on the signal receiver of PIN pad unl a beeping
sound is heard.
Reading the card
Successful
Remove the card
The card has been successfully read if four lights turn on and the device produces a
sound indicang successful reading of the card.
The terminal will connect to the bank.
Transacon is
completed
The terminal will print out the rst receipt.
Take the receipt
and press the key
Tear o the receipt and press the green key
, to print out the second receipt.
To renounce the second receipt, press the red key .
• In the case the transacon exceeds a certain limit for some bank cards , the terminal may require the
signature of the client, and the merchant must verify the signature on the back side of the card. If the
signature is authenc, press the green key on the terminal. If the signature is not authenc, the
goods cannot be sold to the client and the transacon must be cancelled by pressing the red key .
• If the sum of the contactless card transacon exceeds the allowed transacon limit, the PIN pad will
prompt the card to be inserted in the card reader and a chip card transacon will be performed (see “Chip
card transacons”, page 8).
• The rst copy of the receipt remains with the merchant, the second one is handed to the buyer.
•
7
Transacon types:
T1 – on-line transacon (card is read via card reader)
T3 – o-line transacon (card is read via card reader)
Receipt type
Name of the point of sale
Address of the point of sale
Terminal ID
Card type
Receipt number
Time of transacon
Authorisaon code and transacon type
Transacon total
Merchant’s registraon number and cash
register’s number
Card number (four last digits are shown)
Conrmaon upon successful
contactless card transacon
8
Chip card transactions
Ingenico iWL220 Payment Terminal
Message on
terminal screen
Acon
Welcome
The terminal is in standby mode. Enter the sum of the terminal transacon in cents
(e. g. if the sum of the transacon is 10.00 EUR, enter 1,000)
Press the green key
aer compleng the entry.
To correct the sum (one character at a me), press the yellow key
.
To cancel the transacon, press the red key
.
10.00 EUR
Insert the card
Insert the bank card in the chip card reader of the PIN pad connected to the
terminal, or ask the client to insert the card.
Please wait!
Enter PIN
Ask the client to enter their bank card’s PIN on the PIN pad The green key
on
the PIN pad must be pressed.
To correct the PIN (one character at a me), press the yellow key
.
To cancel the transacon, press the red key
.
PIN OK If the correct PIN has been entered, the terminal will connect to the bank
Connecon...
Please wait
Waing for reply...
Please wait
Transacon is
completed
The terminal will print out the rst receipt
Take the receipt
and press the key
Tear o the receipt and press the green key
, to print out the second receipt.
To renounce the second receipt, press the red key .
Ask the client to remove their bank card from the chip card reader.
Aenon!
When paying with a chip card, make sure to use the chip.
9
• The rst copy of the receipt remains with the merchant, the second one is handed to the buyer.
• In the case the chip card transacon fails and the terminal screen displays “Use a swipe card”, perform the
transacon according to the swipe card transacons instrucons.
• In exceponal circumstances, the chip card may not require entering of the PIN, or the client may refuse
to enter their PIN by pressing the cancellaon key . If the transacon is nevertheless completed
(depending on the decision of the bank), the terminal will print out a receipt with the text “PIN NOT
CHECKED”. In this case the receipt may have addional elds for providing signature and indicang the
document presented.
Transacon types:
T0 – on-line transacon (card number is entered manually)
T1 – on-line transacon (card is read via card reader)
T2 – o-line transacon (card number is entered manually)
T3 – o-line transacon (card is read via card reader)
Receipt type
Name of the point of sale
Address of the point of sale
Terminal ID
Card type
Receipt number
Authorisaon code and transacon type
Time of transacon
Transacon total
Merchant’s registraon number and cash
register’s number
Card number (four last digits are shown)
Conrmaon upon successful payment
10
Response codes
in the event of transaction failure
Ingenico iWL220 Payment Terminal
Message Verbal explanaon of the code
1xx
If the terminal prints a code starng with number “1”, the card transacons are declined.
The card must be returned to the client.
100 Declined
101 Card expired
102 Suspected card counterfeit
104 Limited card
105 Contact customer support by phone 6 132 300
107 Contact customer support by phone 6 132 300
109
Invalid merchant.
Contact customer support by phone 6 132 300
110 Wrong amount (too large)
111 Invalid card number
112 PIN required
116 Insucient funds
118 Unknown card
119 Transacon is not allowed for card holder
120 Transacon is not allowed for payment terminal
121 Limit exceeded
123 Exceeds withdrawals me limit
125 Card is not working
11
Ingenico iWL220 Payment Terminal
Message Verbal explanaon of the code
2xx
If the terminal prints a code starng with number “2”, the card is misused.
Transacon cannot be performed. Card must be conscated, if possible.
200 Declined
201 Card expired
202 Suspected card counterfeit
203 Card is no longer valid
204 Limited card
205 Call the police
208 Lost card
209 Stolen card
210 Forged card
Ingenico iWL220 Payment Terminal
Message Verbal explanaon of the code
9xx
If the terminal prints a code starng with number “9”, there’s a system error prevenng
performance of the transacon.
Contact customer support by phone 6 132 300.
902 False transacon
903
System error.
Contact customer support by phone 6 132 300
904 Format error
905 No response from card issuer
906 System error
907 No connecon to the card issuer
908 Unknown card
909 System error
910 System error
911 No response from card issuer
913 Dual transacon
939
Invalid merchant.
Contact customer support by phone 6 132 300
12
Transaction revocation
Ingenico iWL220 Payment Terminal
Message on
terminal screen
Acon
Welcome
The terminal is in standby mode. Press the key
.
Transacon
1 – Sending
2 – Annulment
3 – Card transacon
4 – Manual transacon
Press the key “2”
or select the “Annulment” opon from the menu (to
navigate the menu, use the keys
and
) and press the green key .
Annulment
Enter receipt no.:
Enter the number of the receipt you wish to revoke and press the green key
.
Annul?
PAN: ******1234
10.00 EUR
Transacon no. *****
NO/YES
To revoke the transacon, press the red key
.
To wave transacon revocaon, press the green key
.
NB! The terminal will display the last four digits of the number on the card used to
perform the transacon.
If the transacon was performed using a contactless card, then the client’s card is not required for
cancellaon and the terminal and PIN pad will display the same text as the one displayed when performing a
transacon with a chip card.
In the case of chip card transacon.
Annulment
10.00 EUR
Use the card
Insert the bank card in the chip card reader of the PIN pad or ask the client to insert
the card
Correct card
Take the card
Return the bank card to the client.
In the case of swipe card transacon.
Annulment
Read the card...
Swipe the client’s card through the card reader.
Are 1234 the last
four digits?
NO/YES
Check the last four digits of the bank card number against the number displayed on
the terminal screen.
If the numbers match, press the green key
, if the number do not match, press the red
key .
Correct card Return the bank card to the client.
Connecon..
Please wait
Waing for reply…
Please wait
The terminal will print out the rst receipt.
Take the receipt
and press the key
Tear o the receipt and press the green key
, to print out the second receipt.
To renounce the second receipt, press the red key
.
Transacon completed Return the bank card to the client.
13
Sample chip card receipt
Sample contactless card receipt
Sample swipe card receipt
14
In the case the revocable transacon was completed using automated vericaon, the terminal will connect to
the authorisaon centre and revoke the transacon.
Notes:
•
Transacon revocaon is only possible for the full amount unl transacons are sent to the bank (by
default, the terminal sends transacons to the bank once a day).
• In the event the terminal displays the message “TRANSACTION NOT FOUND”, it means that transacon
with the entered number has not been performed that day. The transacon was probably completed on
the previous day, or transacons have already been sent to the bank, or the transacon has already been
revoked.
• In order to revoke such transacon, the data of the transacon must be sent to Swedbank’s Cards Back
Oce ([email protected]).
15
Printing out a copy of the receipt
Ingenico iWL220 Payment Terminal
Message on
terminal screen
Acon
Welcome
The terminal is in standby mode. Press the key
.
Transacon
1 – Sending
2 – Annulment
3 – Card transacon
4 – Manual transacon
Press the key “5”
or select the “Copy of receipt” opon from the menu (to
navigate the menu, use the keys
and
) and press the green key .
Enter receipt no.:
Enter the number of the receipt you wish to print out and press the green key
.
Copy of receipt
Please wait
Take the receipt
and press the key
Tear o the receipt and press the green
key to have the terminal print out the
second receipt. To renounce the second receipt, press the red key .
NB!
You cannot print out a separate copy of a revoked transacon’s receipt. When the number of a transacon
receipt that has had a revocaon operaon performed for it is entered in the terminal, a copy of the
transacon revocaon receipt is printed out in addion to the copy of the transacon receipt.
16
Closing a day
Automac transfer of transacons
Transacons completed during a day can be transferred to the bank either automacally or manually.
Automac transfer will be acvated at the me congured for the terminal.
If automac transfer fails
Transfer the transacons manually or wait for the next automac transfer (in this case transacons that failed
to be sent will also be transferred this me).
Should transfer of transacons fail again during the next automac transfer, contact
Hansab +371 67 357 057
The terminal issues a response on the transfer
report, indicang the number and total
amount of completed transacons. To conrm
successful transfer of transacons, the terminal
prints the response on the transfer report:
“SENDING TRANSACTIONS OK”.
17
Ingenico iWL220 Payment Terminal
Message on
terminal screen
Acon
Welcome
The terminal is in standby mode. Press the key
.
Transacon
1 – Sending
2 – Annulment
3 – Card transacon
4 – Manual transacon
Press the key “1”
or select “Sending” from the by pressing the green key
.
Transacons
Send transacon?
Are you sure?
NO/YES
Please wait
To send the transacons manually, press the green key
.
To decline, press the red key
.
Connecon
Please wait…
Sending The terminal will send the transacons and print out the transfer report receipt.
Please wait The terminal will nish prinng out the transfer report receipt.
Manual transfer of transactions
18
Messages displayed on the screen
Messages displayed upon conducng and revoking payment transacons
Message on
terminal screen
Meaning
Card error!
Try again...
Reading the card failed. Try again.
Reader error!
Read again!
Reading the card failed. Try again.
Chip card!
Try to insert
This is a chip card. It cannot be used as a swipe card.
This card cannot
be used
This card is not among the accepted cards.
No transacons
Press the key
No transacons found in the terminal’s memory.
Transacon 000001
not found
Press the key
The revocable transacon is not found in the terminal’s memory. A transacon that
has already been revoked cannot be revoked again; also, transacons already sent
to the bank cannot be revoked.
Number dierent from
the one on card!
The last four digits of the card number were entered incorrectly.
Transacon declined Entering PIN took too long.
Invalid PIN The buyer has entered the wrong PIN.
When the client enters invalid PIN
If a client enters invalid PIN three mes, the card must be conscated. The card may only be returned to the
card holder aer idenfying them on the basis of an idencaon document. The person returning the card
must make sure they are dealing with the correct person. The data of the card holder and the presented
document must be recorded on the error code receipt printed out by the terminal.
Aenon!
•
Make sure to mely replace the receipt paper.
• Use only appropriate thermal paper in the terminal’s printer.
• Do not connect any cables when the terminal is connected to the mains.
• Do not place the terminal in a too warm, cold or moist locaon.
• Do not place the terminal in a locaon where it could get wet or dusty.
• Use a cloth dampened with alcohol to clean the surface of the terminal.
• Use a special cleaning card to clean the terminal’s card reader.
• In the case of a fault, do not repair the terminal yourself – call a technician.
• In the case the chip card transacon fails and the terminal prompts you to use the magnec stripe,
perform the transacon according to the swipe card transacons instrucons.
• Keep the terminal connected to the mains to enable the terminal to automacally send the transacons to
the bank to close the day.
19
Switching the paper roll
A special thermal paper roll with a width of 57 mm and a diameter of up to 38 mm is used in the terminal.
When the paper roll is nearing its end, a coloured indicator strip becomes visible indicang that the printer is
about to run out of paper.
If the strip appears, it means that the printer has enough paper for one more receipt.
Aenon!
Poor quality paper can jam the printer and create excessive paper dust. Thermal paper must be stored in a dry
and dark place. Moisture, temperature, fricon, liquids, etc. can aect the characteriscs of the paper. Do not
place a paper roll with wrinkled, wet or damaged paper in the printer.
1
First, open the paper roll cover and li it up
as shown on the illustraon.
2
Remove the empty paper roll from the printer.
3
Slightly unwind the new paper roll and remove the protecve strip
from the edge, if required. Place the new paper roll so that the
paper moves from the boom of the roll towards the front edge.
4
Leave a small amount of paper to extend outside the printer door.
Close the terminal cover by pressing it gently unl it clicks. A small
amount of paper must extend outside the printer. Cut the paper
with the metal strip on the printer.
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