Sierra Wireless TRUINSTALL USB 598 User manual

Brand: Sierra Wireless

Model: TRUINSTALL USB 598

Type: User manual

This manual is also suitable for

USB 598

USB 598 Modem with

User Guide (Mac)

2131141

Rev 1.0

USB 598 modem - User Guide

2 2131141

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(i.e.,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormal

mannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.Sierra

Wireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodem:

• Inareaswhereblastingisinprogress

• Whereexplosiveatmospheresmaybepresent

• Nearmedicalequipment

• Nearlifesupportequipment,orany equipmentthatmay

besusceptibletoanyformofradiointerference.Insuch

areas,theSierraWirelessmodemMUSTBEPOWE RE D

OFF.

TheSierraWirelessmodemcantransmitsignalsthat

couldinterferewiththisequipm ent.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmit

signalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. The Sierra Wireless

modem may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicle

isan

offence.

Preface

Document 2131141. Rev 1.0 Feb.09 3

Limitation of

Liability

Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILIT YFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSS

OFPROFITSOR

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingthe

foregoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythe purchaserforthe

SierraWirelessproduct.

Patents Portionsofthisproductmaybe coveredbysomeorallofthe

followingUSpatents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878, 7,053,843 7,106,569 7,145,267

7,200,512 7,287,162 7,295,171 D442,170 D459,303

D559,256 D560,911

andotherpatentspending.

Thisproductincludestechnologylicensedfrom

QUALCOMM

3G.

ManufacturedorsoldbySierraWirelessInc.oritsLicensees

underoneormorepatentslicensedfromInterDigitalGroup.

USB 598 modem - User Guide

4 2131141

Trademarks AirCardand“HeartoftheWirelessMachine”areregistered

trademarksofSierraWireless.WatcherisatrademarkofSierra

Wireless,registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,TRU‐Install,

TRU‐Locate,andtheredwavedesignaretrademarksofSierra

Wireless.

MacOSisatradem ark ofApple

Inc.,registeredintheU.S.and

othercountries.

QUALCOMM

isaregisteredtrademarkofQUALCOMM

Incorporated.gpsOneisatrademarkofQUALCOMM

Incorporated.

InstallShield

isaregisteredtrademarkofMacrovisionCorpo‐

rationintheUnitedStatesofAmericaand/orothercountries.

Othertrademarksarethepropertyoftherespectiveowners.

Contact

Information

Additional

information and

updates

Forup‐to‐dateproductdescriptions,documentation,appli‐

cationnotes,firmwareupgrades,troubleshootingtips,and

pressreleases,visit

www.sierrawireless.com.

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00

AM to 5:00 PM Pacific Time

E-mail: [email protected]

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Document 2131141. Rev 1.0 Feb.09 5

Table of Contents

Introducing the USB 598 modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Wireless modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Additional features of the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The modem drivers and enabling software . . . . . . . . . . . . . . . . . . . . . . . . 13

CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Care and maintenance of your modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

The USB 598 software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the modem and software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the USB extension cable and laptop clip. . . . . . . . . . . . . . . . . . . . . . . . 19

Using a microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Inserting the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

USB 598 modem - User Guide

6 2131141

Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Activating on a Mac computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Activation Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Watcher window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Connection states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

No device detected / Searching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Not activated / <Carrier name>. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Updating User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Carrier name only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Connecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Call Dormant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Device is Locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Device is powered OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Determining the type of coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Watcher menu options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Viewing the amount of data transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Ending a connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Determining whether you have new SMS messages . . . . . . . . . . . . . . . . 32

Displaying the SMS window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Creating and sending an SMS message . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Replying to or forwarding an SMS message . . . . . . . . . . . . . . . . . . . . . . . 33

Deleting SMS messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

GPS (Location-based services) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Displaying GPS information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Viewing a map of your location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Displaying your phone number and ESN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Contents

Document 2131141. Rev 1.0 Feb.09 7

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Initial lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Warning regarding the lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

When the modem is locked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Locking the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Unlocking the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Powering the modem off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Troubleshooting GPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Uninstalling the Watcher software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 40

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Important safety/compliance information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

USB 598 modem - User Guide

8 2131141

Document 2131141. Rev 1.0 Feb.09 9

1: Introducing the USB 598 modem

• Welcome

• Feature summary

• Package contents

• System components

• Care and maintenance

of your modem

Note: This document applies to you, only if your wireless device is the

USB 598 modem from Sierra Wireless.

Welcome

TheSierraWirelessUSB598modemisadual‐bandwireless

USBmodemforcellularandPCSnetworks,andtheGPS

frequencyband.Themodemenhancesthefunctionalityof

yourmobilecomputingde vicebyadding2‐waymessaging

andhigh‐speedmobiledatainextendedareas,comparedto

wirelesslocalarea

networks.

Thismodemallowsyoutodothefollowing(subjecttofeature

availability),withoutusingawirelinephoneornetwork:

• ConnecttotheInternet,VPNandcorporatenetworks

• SendandreceiveSMSmessages

• Uselocation‐basedservices

• Conductvideo‐conferencing

• Accessstreaming,real‐timemedia

• Playgamesonline

Note: You can view this guide online or print it to keep on hand. If

you're viewing it online, simply click a topic in the Table of Contents, or

a page number in the Index, or any page reference or section

reference. (Most text that is blue is a clickable link.) The PDF

automatically displays the appropriate page.

Feature summary

TheUSBmodemisdesignedtoprovideawiderangeof

capabilitiesusingCDMAnetworktechnology.Implemen‐

tationofthesefeaturesdependsontheparticularservice

providerandaccountfeaturesyouhavechosen.

USB 598 modem - User Guide

10 2131141

Somefeaturesdescribedinthismanualmaynotbesupported

byyourserviceproviderormaynotbeavailablewithyour

networkaccount.Fordetailsoftheservicesandaccounts

available,contactyourserviceprovider.

Wireless modem

Oncethemodemisinstalledandconfigured,youcanuseitto

connecttotheCDMAnetwork.Youjustinsertthemodem,

startWatcherandallowittoauthenticateyouraccountonthe

network,thenlaunchyourInternetbrowser—you’reonline!

TRU-Install

TRU‐Install™isaSierraWirelessfeaturethatinstallsthe

necessarysoftwareanddriversthefirsttimeyouinsertthe

modemintoyourcomputer.AninstallationCDisnot

required.

TRU-Locate

WithTRU‐Locate™,youcanuselocation‐basedservices(GPS)

toquery,forexample,thenetworkforinformationonpointsof

interest(POI)thatarenearyourcurrentlocation,ordisplay

drivinginstructions.

Note: TRU-Locate is subject to feature availability.

YourmodemrequiresanunobstructedviewofGPSsatellites

(inthesky),and,likeanyotherGPSdevice,mightnotperform

wellwithinforestedareasorneartallbuildings.

Dependingonyouraccount,youmaybechargedforeach

positionfixorafteryouhaveperformedacertainnumberof

fixes.

Fordetails,contactyourserviceprovider.

Dependingonthemechanismthatthenetworkandyour

modemusetoobtainlocationinformation,GPSmaynotbe

supported:

• Ifyouʹreroaming

• Ifyoudonothavenetworkcoverage

• Duetootherreasons.

Ifyou’rehavingproblemsusingGPS,contactyourservice

provider.

Introducing the USB 598 modem

Document 2131141. Rev 1.0 Feb.09 11

CDMA 3G services

Themodemoperatesoveratypeofwirelessnetworkcalled

CDMA (CodeDivisionMultipleAccess).

CDMA 3Gtechnologyprovidesavarietyofconnectivity

features,dependingonyourserviceproviderandaccount:

• 1x‐EVDORev.AsupportsInternetconnectionswithdata

ratesupto3.1 Mbps(downlinkfromthenetwork)and

1.8 Mbps(uplinkto

thenetwork).Averagedataratesare

450‐800 Kbps(downlinkfromthenetwork)and

300‐400 Kbps(uplinktothenetwork).Actualspeed

dependsonthenetworkconditions.

• 1x‐EVDORev.0supportsInternetconnectionswithdata

ratesupto2.4 Mbps(downlinkfromthenetwork)and

153 Kbps(uplinktothe network).

Averagedataratesare

400‐700 Kbps(downlinkfromthenetwork)and

40‐80 Kbps(uplinktothenetwork).Actualspeeddepends

onthenetworkconditions.

• 1XsupportsInternetconnectionswithdataratesupto

153 Kbps.Actualspeeddependsonthenetworkcondi‐

tions.

Oncetheconnectionisestablished,youcanopen

yourbrowser

andconnecttoanywebsitethatisaccessiblethroughthe

Internet,oraccessotherInternetservices(suchase‐mail).

Theconnectionis“active”whendatatransmissionis

occurring.Ifdatatransmissionstopsforaperiodoftime

(determinedbythenetwork),theconnectionbecomes

dormant.

• Circuitswitched

(dial‐up)data,usingtheearlierCDMA

IS‐95specification,supportsdataconnectionstoanydial‐

inserviceatratesupto14.4 Kbps.

• QNC (QuickNetConnect)providesasimplifiedwayto

dialintoanInternetconnection(usingcircuitswitched

data)where3G(1xEV‐DOor1X)high‐speedpacket

service

isnotavailable.

• SMS (ShortMessageService)allowsyoutosendand

receiveshorttextmessagesusingthemodem.

Additional features of the modem

BeyondthefeaturesoftheCDMAnetwork,themodem

providesadditionalsoftwa refeatures:

• PINsecuritycodetoprotect yourmodemandaccount

fromunauthorizeduse.

• AwizardtoassistwithactivatingyourCDMAaccount.

USB 598 modem - User Guide

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ThemodemhasamicroSD™slotthatcanbeused,witha

microSDcard(soldseparately),forfiletransferorstorage.For

moreinformation,see“UsingamicroSDcard”onpage 21.

Package contents

Yourpackagecontainsthefollowingitems:

• USB598modem

• QuickStartGuide

• USBextensioncable

• Laptopclip

Note: To meet FCC (regulatory) requirements, use only the supplied

USB extension cable and laptop clip; other cables and laptop clips

should not be used.

Toinstallthemodemdriversand software,youdonotneedan

installationCD.YourmodemusestheSierraWireless

TRU‐Installfeature.Thedriversandsoftwareareinstalled

whenyouinsertthemodemintoyourcomputerandgo

throughthesoftwareinstallation;aninstallationCDisnot

required.

System components

Yourmodemisjustonepartofasystemdesignedtoprovide

youwithawiderangeofcommunicationfeatures.Every

componentofthesystemisneededtoenablethesecapabilities.

Your host computing device

Yournotebookordesktopcomputerhoststhemodem

hardwareand runsthecommunicationsoftware:yourweb

browserore‐mailapplication,andWatcher—theenabling

softwareforthemodem.

Youmayalsohaveothersoftwareonyourcomputerthatcan

beusedwirelesslywiththemodem,suchas:filetransferappli‐

cations

(FTP),chatorinstantmessaging,aVPN(Virtual

PrivateNetwork)client,clientsoftwareforacorporateserver

application.

Introducing the USB 598 modem

Document 2131141. Rev 1.0 Feb.09 13

The USB modem

Themodemprovidesyourcomputerwithaconnectiontothe

CDMAwirelessnetwork.

ThemodemfitsintoaUSBslotavailableonmostnotebook

anddesktopcomputers.

EveryCDMAnetworkoperatesononeofthreeradio

frequencybands.Asadual‐bandproduct,themodem

operatesontwoofthesebands(see

page 40),providingawide

coveragearea.

The modem drivers and enabling

software

Themodemdriversandenablingsoftware(Watcher)monitor

andmanageyourwirelessconnections.

YourmodemusestheSierraWirelessTRU‐Installfeature—the

driversand softwareareinstalledwhenyouinsertthemodem

intoyourcomputer.

Thedevicedriversoftwareenablesthemodemtoworkwith

yourcomputer’soperatingsystem.

UsingtheWatcher

software,youcanmanagethemodemand

monitoryourconnections.

CDMA service provider account

CompaniesthatoperateCDMAnetworksandprovideaccess

tothesenetworksarecalledserviceproviders.Tousethe

modem,youmusthaveanaccountwithaCDMAservice

provider.

Note: You can use the Lock

Modem feature to prevent others

from using your account, should

your modem be stolen.

Eachserviceproviderhasitsownpricingoptions.Theremay

beflatrateaccounts,whichprovideyouamaximumnumber

ofminutesofnetworkusageforafixedmonthlyfee.There

maybeaccountsforwhichyouarechargedfornetworkusage

bytheminuteorbytheamountofdata

transmitted.

Youraccountmayincludeavarietyofotherservicessuchas

SMSmessagingorlocation‐basedservices.

Eachmodem hasbeenprovisionedatthefactoryforusewitha

particularserviceprovider.Thissetsthemodemtouse

particularradiochannelsandenablesservicesspecificforthat 

provider.

Theprocessof

settingupyouraccountiscalledactivation.

Activationinvolvesactionbytheserviceproviderandconfigu‐

rationofthemodem.

USB 598 modem - User Guide

14 2131141

Theproceduretoconfigure(activate)yourmodemiscovered

in“Activation”onpage 23.

The CDMA wireless network

Note: More information about

CDMA networks is available on

the CDMA Development Group

web site,

www.cdg.org

Thisistheworldwideinfrastructureprovidingtheradio

coveragethatallowsyoutostayconnected.Madeupofradio

towersandavarietyofnetworkswitches,routers,andservers,

thenetworkisaninterconnectionofmanyserviceproviders.

Note: Most service providers

have coverage maps on their

web sites.

ThereareCDMAnetworksthatoperateinthefrequencybands

supportedbythemodemthroughoutNorthAmericaand

partsofLatinAmerica,Asia,andNewZealand.However,

eachserviceprovideroperatesanetworkthatcoversalimited

geographicalareawithintheoverallCDMAcoveragearea.

Note: The fee for service is

usually higher when you are

roaming (connecting to a

network other than the one

belonging to your service

provider).

Mostserviceprovidershave“roaming”agreementswithother

serviceproviders,sothattheycanofferserviceoutsideof the

coverageareaoftheirownnetworks.Forexample,assuming

youliveinVancouver(Canada),andtravelfrequentlyto

Seattle(UnitedStates),youcanobtainanaccountwitha

Vancouverserviceprovider

thathasaroamingagreementwith

aserviceproviderinSeattle.Youwouldthenhavelocalservice

inVancouver,androamingserviceinSeattle.

Care and maintenance of your

modem

Aswithanyelectronicdevice,themodemmustbehandled

withcaretoensurereliableoperation.Followtheseguidelines

inusingandstoringthemodem:

• ThemodemshouldfiteasilyintoyourUSBslot.Forcing

themodemintoaslotmaydamageconnectorpins.

• Wheninsertingorremovingthemodem,always

gripitby

thesidesratherthantheend.

• Protectthemodemfromliquids,dust,andexcessiveheat.

• Whennotinstalledinyourcomputer,storethemodemin

asafeplace.

Document 2131141. Rev 1.0 Feb.09 15

2: Getting Started

• The USB 598 software

• Account activation and

configuration

Beforeyoucan beginusingthemodem,youmust:

1. Insertthemodem,toinstalltheenablingsoftwareand

drivers.

2. Activateanaccountandconfigurethemodemtouseyour

account(unlessthemodemhasbeenpre‐activated).

Thissectionprovidesanoverviewofthisprocess.

The USB 598 software

Themodemcomeswiththefollowingsoftware:

• Watcherapplicationthatyouusetomanagethemodem

andmonitoryourconnectionsonyourcomputer

• Thedriversoftwarethatprovidestheinterfacebetween

themodemandyourMacoperatingsystem

Detailedinstructionsforinstallingthemodemanditssoftware

areprovidedin“Installation”

onpage 17.

Account activation and

configuration

Tousethemodem,youmusthaveanaccountwithaCDMA

serviceprovider.Theprocessofsettingupanaccountiscalled

activation.

Ifyoupurchasedthemodemdirectlyfromaserviceprovider,

youmayalreadyhaveanaccount;yourmodemmaybepre‐

activated.

Otherwise,runtheWatchersoftware

andtheActivation

Assistant,whichguidesyouthroughtheactivationandconfig‐

urationprocess.(Dependingonyourconfiguration,the

softwareandtheactivationproceduremaystartautomati ‐

cally.)

Configuringthemodeminvolvessettingthephonenumber

assignedbyyourserviceproviderandmayinvolveentering

othernetworkparametersandsettingssuch

asausername

andpasswordtoaccessservices.

USB 598 modem - User Guide

16 2131141

Yourserviceprovidermayneedtoknow:

• Thebillinginformationtousetocollectpaymentforyour

networkusage.

• TheESN (ElectronicSerialNumber)orMEID(Mobile

EquipmentIdentifier)assignedtoyourmodemduringthe

manufacturingprocess.(TheESNorMEIDisprintedona

labelonthemodemandcan

bedisplayedinthesoftware.)

Thisnumberisusedtohelpauthenticateyouraccount

whenyouconnectforservice.

Yourequirefromyourserviceprovider:

• Anactivationcodethatgivesyouaccesstoconfigurethe

account.

• Aphonenumberforyourmodem.

• Additionalinformationspecifictoyourserviceprovider

suchas:

AuserID(username)andpasswordtoauthenticateyour

networkconnection.

· ASID(SystemIDentifier)thatidentifiesyourhome

networkareaandisusedtogetherwithyourphone

numbertodetermineifyouare“home”or“roaming”.

Document 2131141. Rev 1.0 Feb.09 17

3: Installation

• System requirements

• Installing the modem

and software

• Removing the modem

• Using the USB

extension cable and

laptop clip

• Using a microSD card Thischapterguidesyouthroughthestepsnecessarytoinstall

themodemonanotebookordesktopcomputer.

Thebasicstepsare:

1. InsertthemodemintotheUSBslottoinstallthemodem

driversand software.

2. Ifthemodemhasnotbeenpre‐activated,activatethe

modem(asdescribedin“Activation”

onpage 23).

Beforeyoubegin theinstallationprocess,ensureyour

computermeetstherequirementsdescribedbelow.

System requirements

Themodemissupportedonnotebookanddesktopcomputers

running:

• MacOSXversion10.4.11ornewer

Toinstallthemodem,yourequireoneUSBslot.

ThemodemissupportedontheseMaccomputersrunning

MacOSXversion10.4.11ornewer:

• MacBook™

• MacBookAir™

• MacBookPro

• PowerBook

G4

• PowerMac

G5

• desktopiMac

TocheckyourversionofMacOSX,fromtheApplemenu()

choose

About This Mac.Ifyourversionisearlierthan10.4.11,

thenyoumustupgradetoversion10.4.11ornewer.Usethe

Software Updatefeature(inSystem Preferences),orcontactan

ApplereselleroranAppleretailstore,orvisit

www.apple.com/store.

USB 598 modem - User Guide

18 2131141

Installing the modem and

software

ToinstallWatcherandthemodemdrivers:

1. IfyourcomputerhasanAirPort

,AirPortExtreme

,

AirPortExpress

,orBluetoothadapter,turnitoff.(For

instructions,seetheuserguideofyourcomputer).

2. RemovetheprotectivecapfromtheUSBconnectorofthe

modem.

Note: Do not forcefully insert the

modem. This may damage the

connector pins.

3. GentlyinsertthemodemintotheUSBslot.Alternatively:

· YoucanattachtheUSBextensioncable(includedinyour

package)toyourcomputer’sUSBslot,connectthe

modemandlaptopcliptotheUSBextensioncable,and

thenattachthelaptopcliptothetopofyourla ptop’s

screen(see

page 19throughpage 20).

Note: If your computer’s USB slot is vertical, use the supplied USB

extension cable and laptop clip.

Do not insert the modem or the USB extension cable into a USB hub

or, if your keyboard is separate from your laptop, a USB slot on your

keyboard.

Warning: If the orientation of your computer’s USB slot or the

thickness of your computer are such that pressure is applied to the

modem’s end or side (as shown by the red circle in the drawing

below), you may damage the modem or your computer. In such

cases, do not insert the modem directly into your computer’s USB

slot; use the supplied USB extension cable and the supplied laptop

clip instead (see page 19).

4. Inthewindowthatappears,double‐clickWatcher

Installer.mpkg

5. Inthe“WelcometotheSierraWirelessWatcherInstaller”

window,click

Continue.

Installation

Document 2131141. Rev 1.0 Feb.09 19

6. Readtheagreementdisplayedinthe“SoftwareLicense

Agreement”window,andclick

Continue.

7. Click

Agreetoaccepttheagreementandtocontinuewith

thesoftwareinstallation.

8. Ifthe“SelectaDestination”windowisdisplayed,selecta

destinationvolumetoinstallthesoftware,andclick

Continue.

9. Inthe“StandardInstallon...”window,click

Install.

10. Ifawindowappears,promptingyoutoenteryour

password,enteryourMacpassword,andthenclick

OK.

11. Inthewindowwiththemessagethatyouwillhaveto

restartyourcomputer,click

Continue Installation.

12. Inthe“Installationcompletedsuccessfully”window,click

Restart.

13. Afteryourcomputerrestarts,configurethemodemtouse

youraccount(ifitwasnotpre‐activated),asdescribedin

“Activation”onpage 23.

Removing the modem

Toremovethemodem:

1. Endyournetworkconnection(inWatcher,click

Disconnect).

2. CloseWatcherifitisopen.

3. IfamicroSDcardisinsertedintothemodem,ensure

youʹvecompletedanyfiletransfers,andthenejectthe

drive.

4. Pullthemodemoutoftheslotbygrippingbothsidesof

themodemandpullingthemodemstraightout.

Using the USB extension cable

and laptop clip

Optionally,youcanusetheprovidedUSBextensioncableand

laptopclip.Thelaptopclipfitsontopofyourlaptopscreen

andholdsyourmodem.Thisallowsyoutouseyourmodemin

crowdedspaces.

Note: To meet FCC (regulatory) requirements, use only the supplied

USB extension cable and laptop clip; other cables and laptop clips

should not be used.

USB 598 modem - User Guide

20 2131141

ToconnecttheUSBextensioncableandlaptopclip:

1. RemovetheprotectivecapfromtheUSBconnectorofthe

modem.

2. Slidethemodemintothelaptopclip.

3. ConnecttheUSBextensioncabletothemodem.

4. InserttheotherendoftheUSBextensioncableintothe

USBslotofyourcomputer.

Whenthemodemandthecableareproperlyconnected,

theLEDindicatorislit(blue,orblinkingamber).

5. Placethelaptopclip,withthemodeminit,ontopofyour

laptopscreen,asshowninthephotobelow.

Modem

Laptop clip

USB extension cable

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Sierra Wireless TRUINSTALL USB 598 User manual

Brand: Sierra Wireless

Model: TRUINSTALL USB 598

Type: User manual

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USB 598

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Sierra Wireless TRUINSTALL USB 598 User manual

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