Polycom SoundPoint IP 550 User manual

service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

CALNET 3: AT&T Voice DNA®

Polycom® SoundPoint® IP 550 / 560

Version 1.5

AT&T Voice DNA 550 / 560

Covered topics

• What is AT&T Voice DNA®

• What is the Polycom® SoundPoint® IP 550 / 560

• Phone features

• Phone controls

• Dialing basics

• Feature (star) codes

• Questions and answers

2

AT&T Voice DNA 550 / 560

What is AT&T Voice DNA®

AT&T Voice DNA® (Voice Dynamic Network Application) is a cutting-

edge, fully hosted, network-based Voice over Internet Protocol

(VoIP) service that delivers enhanced communication tools over

AT&T’s industry leading global IP network. The AT&T Voice DNA

service includes advanced features, unlimited domestic calling, and

a full suite of management services and tools providing the best

overall service to our customers.

3

AT&T Voice DNA 550 / 560

What is the Polycom SoundPoint IP 550 / 560

The Polycom SoundPoint IP 550 / 560 phones are full-featured IP

phones each with hands-free speakerphone and handset designed

for hi-fidelity wideband audio, and a built-in headset connection.

Each phone can have up to four unique phone numbers and has a

standard phone keypad, additional buttons (such as Messages,

Hold, and Redial), and four soft keys, located below the display

window, that provide additional functions based upon the status of

the phone. Both phones are equipped with a grey scale graphical

LCD display and the 560 has a dual-port gigabit Ethernet switch.

4

AT&T Voice DNA 550 / 560

5

Polycom SoundPoint IP 550 / 560 phone

1. Graphic display

2. Soft keys

3. LED indicator

4. Display Control button

5. Menu button

6. Messages button

7. Do Not Disturb button

8. Mute button

9. Speakerphone button

10. Headset button

11. Microphone

12. Volume keys

13. Dial pad

14. Hold button

15. Redial button

16. Transfer button

17. Conference button

18. Applications button

19. Directories button

20. Speaker

21. Hook switch

22. Line keys

23. Line indicators

AT&T Voice DNA 550 / 560

6

Accessing the menu

The Menu button

provides access to

phone settings and

functions:

• Features

• Contact Directory

• Call List

• Messages

• Status

• Platform

• Network

• Lines

• Diagnostics

• Settings

• Basic

• Advanced

• Applications

AT&T Voice DNA 550 / 560

7

Messages

• New voicemail

message:

• Flashing indicator light

• Envelope in graphic display

• To retrieve messages:

• Select Messages button.

• View voicemail statistics.

• Select Connect soft key.

• Enter voicemail PIN.

AT&T Voice DNA 550 / 560

8

Do Not Disturb

prevents incoming call

notifications.

• Calls go directly to

voicemail if no other

forwarding has been

configured.

• On a shared line, your

phone will not ring but the

line blinks.

• To enable / disable:

• Select Do Not Disturb button

• A blinking X will appear

next to each line key and

(X) Do Not Disturb will

show in the graphic

display window.

AT&T Voice DNA 550 / 560

9

Placing a call on hold

• During an active call:

• Press Hold button or Hold

soft key.

• Press Hold again or

Resume soft key.

• Notes:

• Music on hold will play if a

conference call is put on

hold.

• If multiple calls held, use

the up / down arrows to

switch between calls.

Press Resume soft key to

select desired call.

AT&T Voice DNA 550 / 560

10

Call List

The Call List retains up

to 99 received, placed,

and missed calls.

• To retrieve Call List:

• Select Directories button.

• Select Call List in display.

• Use the display control keys to

scroll up / down through the

list.

• Select Dial soft key to place the

call.

Note: If power is lost to the

phone or the phone is rebooted,

the call lists will be erased on the

phone.

AT&T Voice DNA 550 / 560

11

Contact Directory

Phone maintains up to

99 contacts.

• To add a new contact:

• Select Directories button.

• Select Contact Directory.

• Select Add soft key.

• Enter information using the

dial pad.

• Select Save soft key.

• To modify current

contacts:

• Select the contact you wish to

change.

• Select appropriate soft key

(Edit or Delete).

• Select Save soft key when

complete.

• Select Dial soft key to

place a call.

AT&T Voice DNA 550 / 560

Line icons

The following list describes the icons visible on the graphic display:

• Registered line: solid white telephone

• Registered shared line: split white / gray telephone

• Ringing / incoming call: musical notes

• Call on hold: white phone with flashing upside down handset

• Outgoing call: arrow moving left

• Active call: two opposing arrows

• Voice mail messages: envelope beside applicable line key

• Do Not Disturb activated: large X

12

AT&T Voice DNA 550 / 560

13

Line indicators

The line indicators will

change color

depending on the

event.

• Fast flashing green:

Incoming (ringing) call.

• Solid green: Active call is

in progress.

• Flashing red: Call is on

hold.

• Solid red: Shared line

busy (if applicable).

AT&T Voice DNA 550 / 560

Dialing tips

• Dial number before choosing the method of call.

• You do not need to press 9 for an outside line.

• You do not need to press 1 before the area code.

• You do not need to include area code for local calls.

• Internal calls can be completed by dialing the extension.

• You can alternate between handset, headset or speakerphone

during a call.

• Call duration is monitored through a local call timer on the

graphic display.

14

AT&T Voice DNA 550 / 560

15

Placing a call

• Dial first

• Dial pad

• Call List

• Contact Directory

• Redial button

• Choose call method

• Handset

• Dial soft key

• Line key

• Headset button

• Speakerphone button

• New Call soft key

AT&T Voice DNA 550 / 560

16

Answering a call

• Pickup Handset

• Press Headset button

• Press Speakerphone

button

• Use the soft keys

• Answer soft key

• Reject soft key

AT&T Voice DNA 550 / 560

17

Ending a call

• Replace Handset

• Press End Call soft

key

• Press Headset

button

• Press Speakerphone

button

AT&T Voice DNA 550 / 560

18

Transferring a call

Transfer a call to an

extension or 10-digit

number.

• Select Transfer button.

• For consultative transfer,

enter the phone number

of the receiving party.

• Note: To transfer

without an

introduction, first select

the Blind soft key.

• Select Send soft key.

• Select Transfer button to

complete consultative

transfer.

• Cancel soft key stops the

transfer process.

AT&T Voice DNA 550 / 560

19

Conference calling

You can conference up

to 3 participants on one

call.

• Press Conference button.

• Enter the number.

• Select Send soft key.

• Select Conference button

to complete.

• Join soft key merges active

call with one on hold.

AT&T Voice DNA 550 / 560

20

Parking a call

Parking a call allows

you to pick up a call

from a different

extension.

• Press Park soft key.

• Enter your extension.

• To retrieve from another

extension:

• Press Retrieve soft key.

• Enter your extension (where

call was parked).

• Pick up the handset.

Page is loading ...

Polycom SoundPoint IP 550 User manual

This manual is also suitable for

Polycom SoundPoint IP 550 User manual

Related papers

Other documents