Polycom SoundPoint IP 550 User manual

Type
User manual

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© 2018 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and
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CALNET 3: AT&T Voice DNA®
Polycom® SoundPoint® IP 550 / 560
Version 1.5
AT&T Voice DNA 550 / 560
Covered topics
What is AT&T Voice DNA®
What is the Polycom® SoundPoint® IP 550 / 560
Phone features
Phone controls
Dialing basics
Feature (star) codes
Questions and answers
2
AT&T Voice DNA 550 / 560
What is AT&T Voice DNA®
AT&T Voice DNA® (Voice Dynamic Network Application) is a cutting-
edge, fully hosted, network-based Voice over Internet Protocol
(VoIP) service that delivers enhanced communication tools over
AT&Ts industry leading global IP network. The AT&T Voice DNA
service includes advanced features, unlimited domestic calling, and
a full suite of management services and tools providing the best
overall service to our customers.
3
AT&T Voice DNA 550 / 560
What is the Polycom SoundPoint IP 550 / 560
The Polycom SoundPoint IP 550 / 560 phones are full-featured IP
phones each with hands-free speakerphone and handset designed
for hi-fidelity wideband audio, and a built-in headset connection.
Each phone can have up to four unique phone numbers and has a
standard phone keypad, additional buttons (such as Messages,
Hold, and Redial), and four soft keys, located below the display
window, that provide additional functions based upon the status of
the phone. Both phones are equipped with a grey scale graphical
LCD display and the 560 has a dual-port gigabit Ethernet switch.
4
AT&T Voice DNA 550 / 560
5
Polycom SoundPoint IP 550 / 560 phone
1. Graphic display
2. Soft keys
3. LED indicator
4. Display Control button
5. Menu button
6. Messages button
7. Do Not Disturb button
8. Mute button
9. Speakerphone button
10. Headset button
11. Microphone
12. Volume keys
13. Dial pad
14. Hold button
15. Redial button
16. Transfer button
17. Conference button
18. Applications button
19. Directories button
20. Speaker
21. Hook switch
22. Line keys
23. Line indicators
AT&T Voice DNA 550 / 560
6
Accessing the menu
The Menu button
provides access to
phone settings and
functions:
Features
Contact Directory
Call List
Messages
Status
Platform
Network
Lines
Diagnostics
Settings
Basic
Advanced
Applications
AT&T Voice DNA 550 / 560
7
Messages
New voicemail
message:
Flashing indicator light
Envelope in graphic display
To retrieve messages:
Select Messages button.
View voicemail statistics.
Select Connect soft key.
Enter voicemail PIN.
AT&T Voice DNA 550 / 560
8
Do Not Disturb
Do Not Disturb
prevents incoming call
notifications.
Calls go directly to
voicemail if no other
forwarding has been
configured.
On a shared line, your
phone will not ring but the
line blinks.
To enable / disable:
Select Do Not Disturb button
A blinking X will appear
next to each line key and
(X) Do Not Disturb will
show in the graphic
display window.
AT&T Voice DNA 550 / 560
9
Placing a call on hold
During an active call:
Press Hold button or Hold
soft key.
Press Hold again or
Resume soft key.
Notes:
Music on hold will play if a
conference call is put on
hold.
If multiple calls held, use
the up / down arrows to
switch between calls.
Press Resume soft key to
select desired call.
AT&T Voice DNA 550 / 560
10
Call List
The Call List retains up
to 99 received, placed,
and missed calls.
To retrieve Call List:
Select Directories button.
Select Call List in display.
Use the display control keys to
scroll up / down through the
list.
Select Dial soft key to place the
call.
Note: If power is lost to the
phone or the phone is rebooted,
the call lists will be erased on the
phone.
AT&T Voice DNA 550 / 560
11
Contact Directory
Phone maintains up to
99 contacts.
To add a new contact:
Select Directories button.
Select Contact Directory.
Select Add soft key.
Enter information using the
dial pad.
Select Save soft key.
To modify current
contacts:
Select the contact you wish to
change.
Select appropriate soft key
(Edit or Delete).
Select Save soft key when
complete.
Select Dial soft key to
place a call.
AT&T Voice DNA 550 / 560
Line icons
The following list describes the icons visible on the graphic display:
Registered line: solid white telephone
Registered shared line: split white / gray telephone
Ringing / incoming call: musical notes
Call on hold: white phone with flashing upside down handset
Outgoing call: arrow moving left
Active call: two opposing arrows
Voice mail messages: envelope beside applicable line key
Do Not Disturb activated: large X
12
AT&T Voice DNA 550 / 560
13
Line indicators
The line indicators will
change color
depending on the
event.
Fast flashing green:
Incoming (ringing) call.
Solid green: Active call is
in progress.
Flashing red: Call is on
hold.
Solid red: Shared line
busy (if applicable).
AT&T Voice DNA 550 / 560
Dialing tips
Dial number before choosing the method of call.
You do not need to press 9 for an outside line.
You do not need to press 1 before the area code.
You do not need to include area code for local calls.
Internal calls can be completed by dialing the extension.
You can alternate between handset, headset or speakerphone
during a call.
Call duration is monitored through a local call timer on the
graphic display.
14
AT&T Voice DNA 550 / 560
15
Placing a call
Dial first
Dial pad
Call List
Contact Directory
Redial button
Choose call method
Handset
Dial soft key
Line key
Headset button
Speakerphone button
New Call soft key
AT&T Voice DNA 550 / 560
16
Answering a call
Pickup Handset
Press Headset button
Press Speakerphone
button
Use the soft keys
Answer soft key
Reject soft key
AT&T Voice DNA 550 / 560
17
Ending a call
Replace Handset
Press End Call soft
key
Press Headset
button
Press Speakerphone
button
AT&T Voice DNA 550 / 560
18
Transferring a call
Transfer a call to an
extension or 10-digit
number.
Select Transfer button.
For consultative transfer,
enter the phone number
of the receiving party.
Note: To transfer
without an
introduction, first select
the Blind soft key.
Select Send soft key.
Select Transfer button to
complete consultative
transfer.
Cancel soft key stops the
transfer process.
AT&T Voice DNA 550 / 560
19
Conference calling
You can conference up
to 3 participants on one
call.
Press Conference button.
Enter the number.
Select Send soft key.
Select Conference button
to complete.
Join soft key merges active
call with one on hold.
AT&T Voice DNA 550 / 560
20
Parking a call
Parking a call allows
you to pick up a call
from a different
extension.
Press Park soft key.
Enter your extension.
To retrieve from another
extension:
Press Retrieve soft key.
Enter your extension (where
call was parked).
Pick up the handset.
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Polycom SoundPoint IP 550 User manual

Type
User manual
This manual is also suitable for

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