Allied Telesis 2911SX/SC Installation guide

613-001705 Rev. B

2911 Series

Gigabit Ethernet Network Interface Cards

AT-2911SX/ST AT-2911STX/LC

AT-2911SX/SC AT-2911LTX/SC

AT-2911SX/LC AT-2911LTX/LC

AT-2911LX/SC AT-2911SX/2LC

AT-2911LX/LC AT-2911LX/2LC

AT-2911SFP AT-2911SFP/2

AT-2911STX/SC AT-2911T/2

Installation and User’s Guide

Copyright  2015 Allied Telesis, Inc.

Microsoft and Internet Explorer are registered trademarks of Microsoft Corporation. Netscape Navigator is a registered

trademark of Netscape Communications Corporation. All other product names, company names, logos or other

designations mentioned herein are trademarks or registered trademarks of their respective owners.

Allied Telesis, Inc. reserves the right to make changes in specifications and other information contained in this document

without prior written notice. The information provided herein is subject to change without notice. In no event shall Allied

Telesis, Inc. be liable for any incidental, special, indirect, or consequential damages whatsoever, including but not limited to

lost profits, arising out of or related to this manual or the information contained herein, even if Allied Telesis, Inc. has been

advised of, known, or should have known, the possibility of such damages.

3

Electrical Safety and Emissions

Standards

This product meets the following standards:

Federal Communications Commission Interference Statement

Declaration of Conformity

Manufacturer Name: Allied Telesis, Inc.

Declares that the product: Gigabit Ethernet Network Interface Cards

Model Numbers: AT-2911SX/ST, AT-2911SX/SC, AT-2911SX/LC, AT-2911LX/SC,

AT-2911LX/LC, AT-2911SFP, AT-2911STX/SC, AT-2911STX/LC, AT-2911LTX/SC,

AT-2911LTX/LC, AT-2911SX/2LC, AT-2911LX/2LC, AT-2911SFP/2, and AT-2911T/2

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) this device must accept

any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses and can

radiate radio frequency energy and, if not installed and used in accordance with the instructions,

may cause harmful interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment

off and on, the user is encouraged to try to correct the interference by one of the following

measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Consult the dealer or an experienced radio/TV technician for help.

Caution

FCC Caution: Any changes or modifications not expressly approved by the party responsible

for compliance could void the user's authority to operate this equipment.  E80

4

Avertissement

Avertissement de la FCC: Les changements ou modifications non expressément approuvés

par la partie responsable de la conformité pourraient annuler l'autorité de l'utilisateur à utiliser

cet équipement.  E80

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter.

The band from 5600-5650MHz will be disabled by the software during the manufacturing and

cannot be changed by the end user. This device meets all the other requirements specified in

Part 15E, Section 15.407 of the FCC Rules.

Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with minimum distance 20cm

between the radiator & your body.

European Union Restriction of the Use of Certain Hazardous

Substances (RoHS) in Electrical and Electronic Equipment

This Allied Telesis RoHS-compliant product conforms to the European Union Restriction of the

Use of Certain Hazardous Substances (RoHS) in Electrical and Electronic Equipment. Allied

Telesis ensures RoHS conformance by requiring supplier Declarations of Conformity, monitoring

incoming materials, and maintaining manufacturing process controls.

Safety and Electromagnetic Emissions Certificates

Standard Compliance

 RoHs compliant

 European Union RoHS (Directive 2011/65/EU of the European Parliament and of the Council

of 8 June 2011 on the restriction of the use of certain hazardous substances in electrical and

electronic equipment.)

 China RoHs compliant

Certificates

 CE

 EAC

 FCC/IC

 RCM

5

Electromagnetic Compatibility (EMC)

 EN 55022

 EN 55024

 AS/NZS CISPR 22

 FCC 47 CFR Part 15, Subpart B

Safety

 EN 60950-1

 TUV-T

 UL 60950-1

Translated Safety Statements

Important: The  indicates that a translation of the safety statement is available in a PDF document

titled “Translated Safety Statements” on the Allied Telesis website at

www.alliedtelesis.com/support.

6

7

Contents

Preface ................................................................................................................................................................................13

Safety Symbols Used in this Document ........................................................................................................................14

Contacting Allied Telesis...............................................................................................................................................15

Chapter 1: Overview ..........................................................................................................................................................17

Physical Description......................................................................................................................................................18

AT-2911 Series Single Port Adapters....................................................................................................................18

AT-2911 Series Dual Port Adapters.......................................................................................................................19

ST Fiber Optic Connector ......................................................................................................................................19

SC Fiber Optic Connector......................................................................................................................................20

LC Fiber Optic Connector ......................................................................................................................................20

Twisted Pair Copper Port.......................................................................................................................................20

SFP Slot.................................................................................................................................................................21

LEDs ......................................................................................................................................................................21

Model Naming Conventions ..........................................................................................................................................22

Supported Operating Systems ......................................................................................................................................23

Features ........................................................................................................................................................................24

Broadcom Utilities .........................................................................................................................................................25

Teaming.................................................................................................................................................................25

CIM.........................................................................................................................................................................25

SNMP.....................................................................................................................................................................25

User Diagnostics....................................................................................................................................................26

Installing Broadcom Utilities...................................................................................................................................26

Broadcom Documentation......................................................................................................................................26

Contents of Your Shipment ...........................................................................................................................................27

Warranty Registration....................................................................................................................................................28

Chapter 2: Installing the Hardware ..................................................................................................................................29

Reviewing Safety Precautions.......................................................................................................................................30

Pre-Installation Checklist...............................................................................................................................................32

Replacing the Bracket ...................................................................................................................................................33

Installing the AT-2911 Series Adapter Card..................................................................................................................35

Connecting the Networ

k Cables....................................................................................................................................39

Fiber Optic Cable...................................................................................................................................................39

Twisted Pair Copper Cable....................................................................................................................................40

SFP Transceiver ....................................................................................................................................................40

Chapter 3: Modifying Advanced Properties ....................................................................................................................41

Overview .......................................................................................................................................................................42

Guidelines..............................................................................................................................................................42

Twisted pair copper port.........................................................................................................................................42

Accessing Advanced Properties....................................................................................................................................43

802.3az EEE .................................................................................................................................................................45

ARP Offload ..................................................................................................................................................................47

EEE Control...................................................................................................................................................................48

Ethernet@WireSpeed ...................................................................................................................................................49

Flow Control ..................................................................................................................................................................51

Interrupt Moderation......................................................................................................................................................53

IPv4 Checksum Offload.................................................................................................................................................54

Jumbo Mtu.....................................................................................................................................................................55

Large Send Offload (IPv4).............................................................................................................................................56

Contents

8

Large Send Offload v2 (IPv4)........................................................................................................................................58

Large Send Offload v2 (IPv6)........................................................................................................................................60

Network Address ...........................................................................................................................................................61

NS Offload.....................................................................................................................................................................63

Priority & VLAN..............................................................................................................................................................64

Receive Buffers.............................................................................................................................................................66

Receive Side Scaling.....................................................................................................................................................67

RSS Queues..................................................................................................................................................................68

Speed & Duplex.............................................................................................................................................................70

TCP/UDP Checksum Offload (IPv4)..............................................................................................................................72

TCP/UDP Checksum Offload (IPv6)..............................................................................................................................74

Virtual Machine Queues ................................................................................................................................................76

VLAN ID.........................................................................................................................................................................77

VMQ Lookahead Split....................................................................................................................................................78

VMQ VLAN Filtering ......................................................................................................................................................79

Chapter 4: Installing the Driver Software ........................................................................................................................81

Overview........................................................................................................................................................................82

Guidelines ..............................................................................................................................................................82

Installing Linux Driver.............................................................................................................................................82

Downloading the Driver Software..................................................................................................................................83

Accessing the Device Manager.....................................................................................................................................85

Accessing Device Manager on Windows Server 2008 R2, Server 2008, Vista, or 7 .............................................85

Accessing Device Manager on Windows Server 2003 and XP..............................................................................86

Installing the Driver Software.........................................................................................................................................89

Installing the Driver Software on Windows Server 2008 R2, Server 2008, Vista, or 7...........................................89

Installing the Driver Software on Windows Server 2003 and XP............................................................................92

Updating the Driver Software.........................................................................................................................................97

Updating the Driver on Windows Server 2008 R2, Server 2008, Vista, or 7..........................................................97

Updat

ing the Driver on Windows Server 2003 and XP...........................................................................................98

Chapter 5: Uninstalling the Driver Software ..................................................................................................................101

Overview......................................................................................................................................................................102

Guidelines ............................................................................................................................................................102

Uninstalling the Driver Software ..................................................................................................................................103

Chapter 6: Troubleshooting ............................................................................................................................................105

Troubleshooting Checklist ...........................................................................................................................................106

Checking a Port LED on the Adapter ..........................................................................................................................107

Testing Network Connectivity......................................................................................................................................108

Software Problems and Solutions................................................................................................................................109

Microsoft Remote Installation Service (RIS) Instructions .....................................................................................109

Windows Server 2003..........................................................................................................................................109

Miscellaneous.......................................................................................................................................................109

Appendix A: Specifications ............................................................................................................................................111

Physical and Power Specifications..............................................................................................................................112

Environmental Specifications.......................................................................................................................................113

Power Specifications...................................................................................................................................................114

Performance Specification...........................................................................................................................................115

Optical Specifications..................................................................................................................................................116

Appendix B: Cleaning Fiber Optic Connectors .............................................................................................................117

Overview......................................................................................................................................................................118

Cleaning Fiber Optic Connectors Using a Cartridge-Type Cleaner.............................................................................119

Cleaning Fiber Optic Connector Using a Swab...........................................................................................................121

9

Figures

Figure 1: AT-2911SX/SC Adapter........................................................................................................................................18

Figure 2: AT-2911LTX/LC Adapter.......................................................................................................................................19

Figure 3: ST Fiber Optic Connector......................................................................................................................................19

Figure 4: SC Fiber Optic Connector .....................................................................................................................................20

Figure 5: LC Fiber Optic Connector......................................................................................................................................20

Figure 6: Twisted Pair Cable Port.........................................................................................................................................20

Figure 7: Pin and RJ-45 Connector Pin Layout....................................................................................................................21

Figure 8: SFP Slot................................................................................................................................................................21

Figure 9: AT-2911 Model Naming Conventions....................................................................................................................22

Figure 10: Removing the Low-Profile Bracket......................................................................................................................33

Figure 11: Fastening Screws onto Standard Bracket...........................................................................................................34

Figure 12: Removing the PC Cover......................................................................................................................................35

Figure 13: Removing the Faceplate From PCIe Slot............................................................................................................36

Figure 14: Inserting the Network Adapter Card....................................................................................................................37

Figure 15: Securing the Adapter Card..................................................................................................................................37

Figure 16: Properties Window ..............................................................................................................................................43

Figure 17: Advanced Properties Window .............................................................................................................................44

Figure 18: 802.3az EEE Page..............................................................................................................................................45

Figure 19: ARP Offload Page...............................................................................................................................................47

Figure 20: EEE Control Page ...............................................................................................................................................48

Figure 21: Ethernet@WireSpeed Page................................................................................................................................49

Figure 22: Flow Control Page...............................................................................................................................................51

Figure 23: Interrupt Moderation Page...................................................................................................................................53

Figure 24: IPv4 Checksum Offload

Page .............................................................................................................................54

Figure 25: Jumbo Mtu Page.................................................................................................................................................55

Figure 26: Large Send Offload (IPv4) Page.........................................................................................................................56

Figure 27: Large Send Offload v2 (IPv4) Page.....................................................................................................................58

Figure 28: Large Send Offload (IPv6) Page.........................................................................................................................60

Figure 29: Network Address Page........................................................................................................................................61

Figure 30: NS Offload Page .................................................................................................................................................63

Figure 31: Priority & VLAN Page..........................................................................................................................................64

Figure 32: Receive Buffers Page..........................................................................................................................................66

Figure 33: Receive Side Scaling Page.................................................................................................................................67

Figure 34: RSS Queues Page..............................................................................................................................................68

Figure 35: Speed & Duplex Page.........................................................................................................................................70

Figure 36: TCP/UDP Checksum Offload (IPv4) Page..........................................................................................................72

Figure 37: TCP/UDP Checksum Offload (IPv6) Page..........................................................................................................74

Figure 38: Virtual Machine Queues Page.............................................................................................................................76

Figure 39: VLAN ID Page.....................................................................................................................................................77

Figure 40: VMQ Lookahead Split Page................................................................................................................................78

Figure 41: VMQ VLAN Filtering Page...................................................................................................................................79

Figure 42: Software Downloads Search Result Example.....................................................................................................83

Figure 43: Specifying the Folder for Unzipped Files.............................................................................................................84

Figure 44: System Window on Windows Server 2008 R2, Server 2008, Vista, and 7 .........................................................85

Figure 45: Device Manager Window on Windows Server 2008 R2, Sever 2008, Vista, and 7 ............................................86

Figure 46: System Properties Window on Windows Server 2003 and XP ...........................................................................87

Figure 47: Hardware Page on Windows Server 2003 and XP..............................................................................................87

Figure 48: Device Manager Window on Windows Server 2003 and XP...............................................................................88

Fi

gure 49: Ethernet Controller on Windows Server 2008 R2, Server 2008, Vista, and 7.....................................................90

Figure 50: Update Driver Software Window on Windows Server 2008 R2, Server 2008, Vista, and 7................................90

Figures

10

Figure 51: Update Device Software Window on Windows Server 2008 R2, Server 2008, Vista, and 7...............................91

Figure 52: Update Device Software Window on Windows Server 2008 R2, Server 2008, Vista, and 7...............................92

Figure 53: Ethernet Controller on Windows Server 2003 and XP.........................................................................................93

Figure 54: Hardware Update Wizard 1 .................................................................................................................................93

Figure 55: Hardware Update Wizard 2 .................................................................................................................................94

Figure 56: Hardware Update Wizard 3 .................................................................................................................................95

Figure 57: Hardware Update Wizard 4 .................................................................................................................................95

Figure 58: Device Manager with an Expanded List on Windows Server 2008 R2, Server 2008, Vista and 7......................98

Figure 59: Network Adapters on Windows Server 2003 & XP..............................................................................................99

Figure 60: Confirm Device Uninstall Window......................................................................................................................103

Figure 61: Command Window with ping displayed.............................................................................................................108

Figure 62: Ferrule in an SC Connector Plug.......................................................................................................................118

Figure 63: Unclean and Clean Ferrule................................................................................................................................118

Figure 64: Cartridge Cleaner..............................................................................................................................................119

Figure 65: Rubbing the Ferrule Tip on the Cleaning Surface .............................................................................................119

Figure 66: Lint-Free and Alcohol-Free Swabs....................................................................................................................121

Figure 67: Cleaning a Recessed Ferrule............................................................................................................................121

11

Tables

Table 1: LED Status ............................................................................................................................................................21

Table 2: AT-2911 Model Naming Conventions ....................................................................................................................22

Table 3: 1000BASE-X Fiber Optic Cable Specifications .....................................................................................................39

Table 4: Physical Specifications ........................................................................................................................................112

Table 5: Environmental Specifications ...............................................................................................................................113

Table 6: Power Specifications ...........................................................................................................................................114

Table 7: MTBF Specifications ............................................................................................................................................115

Table 8: Optical Specifications ..........................................................................................................................................116

Tables

12

13

Preface

This manual is the installation and user’s guide for the AT-2911 Series

Gigabit Ethernet Network Adapters. The adapters included in this series

are:

 AT-2911SX/ST

 AT-2911SX/SC

 AT-2911SX/LC

 AT-2911LX/SC

 AT-2911LX/LC

 AT-2911SFP

 AT-2911STX/SC

 AT-2911STX/LC

 AT-2911LTX/SC

 AT-2911LTX/LC

 AT-2911SX/2LC

 AT-2911LX/2LC

 AT-2911SFP/2

 AT-2911T/2

The instructions in this guide explain how to install the network adapter on

a desktop computer, install and uninstall the driver software, and configure

the driver software.

This preface contains the following sections:

 “Safety Symbols Used in this Document” on page 14

 “Contacting Allied Telesis” on page 15

Preface

14

Safety Symbols Used in this Document

This document uses the following conventions:

Note

Notes provide additional information.

Caution

Cautions inform you that performing or omitting a specific action

may result in equipment damage or loss of data.

Warning

Warnings inform you that performing or omitting a specific action

may result in bodily injury.

Warning

Warnings inform you that an eye and skin hazard exists due to the

presence of a Class 1 laser device.

AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide

15

Contacting Allied Telesis

If you need assistance with this product, you may contact Allied Telesis

technical support by going to the Support & Services section of the Allied

Telesis web site at www.alliedtelesis.com/support. You can find links for

the following services on this page:

 24/7 Online Support - Enter our interactive support center to

search for answers to your questions in our knowledge database,

check support tickets, learn about Return Merchandise

Authorization (RMA), and contact Allied Telesis technical experts.

 USA and EMEA phone support - Select the phone number that

best fits your location and customer type.

 Hardware warranty information - Learn about Allied Telesis

warranties and register your product online.

 Replacement Services - Submit an RMA request via our interactive

support center.

 Documentation - View the most recent installation guides, user

guides, software release notes, white papers and data sheets for

your product.

 Software Updates - Download the latest software releases for your

product.

For sales or corporate contact information, go to

www.alliedtelesis.com/purchase and select your region.

Preface

16

17

Chapter 1

Overview

This chapter contains an overview for the AT-2911 Series Gigabit Ethernet

Network Adapters and includes the following sections:

 “Physical Description” on page 18

 “Model Naming Conventions” on page 22

 “Supported Operating Systems” on page 23

 “Features” on page 24

 “Broadcom Utilities” on page 25

 “Broadcom Documentation” on page 26

 “Contents of Your Shipment” on page 27

 “Warranty Registration” on page 28

Chapter 1: Overview

18

Physical Description

The AT-2911 Series Gigabit Ethernet Network Adapters are integrated

Ethernet network interface cards based on Broadcom’s BCM5718 chipset

with a PCI Express (PCIe) x1 version 2 interface.

The AT-2911 series adapter connects a PCIe compliant computer to a

Gigabit Ethernet network. Allied Telesis offers models equipped with a

single port interface or dual port interface in the AT-2911 series. The

AT-2911 adapter is equipped with single or dual fiber optic connector,

copper connector, SFP slot, or a combination of these connectors.

AT-2911 Series

Single Port

Adapters

The following AT-2911 series models are equipped with a single port

interface:

 AT-2911SX/ST

 AT-2911SX/SC

 AT-2911SX/LC

 AT-2911LX/SC

 AT-2911LX/LC

 AT-2911SFP

The AT-2911SX/SC adapter card is shown in Figure 1.

Figure 1. AT-2911SX/SC Adapter

AT-2911 Series Gigabit Ethernet Network Adapters Installation and User’s Guide

19

AT-2911 Series

Dual Port

Adapters

The following AT-2911 series models are equipped with a dual port

interface:

 AT-2911STX/SC

 AT-2911STX/LC

 AT-2911LTX/SC

 AT-2911LTX/LC

 AT-2911SX/2LC

 AT-2911LX/2LC

 AT-2911SFP/2

 AT-2911T/2

The AT-2911LTX/LC adapter is shown in Figure 2.

Figure 2. AT-2911LTX/LC Adapter

ST Fiber Optic

Connector

The AT-2911SX/ST adapter is equipped with a 1000BASE-SX ST fiber

optic connector for attaching to a compatible link partner.

The ST fiber optic connector is shown in Figure 3.

Figure 3. ST Fiber Optic Connector

To connect the adapter to a network cable, you must have a fiber optic

network cable with the ST connector.

Chapter 1: Overview

20

SC Fiber Optic

Connector

The AT-2911SX/SC, AT-2911LX/SC, AT-2911STX/SC, and

AT-2911LTX/SC, adapters are equipped with a 1000BASE-SX or

1000BASE-LX SC fiber optic connector.

The SC fiber optic connector is shown in Figure 4.

Figure 4. SC Fiber Optic Connector

To connect the adapter to a network cable, you must have a fiber optic

network cable with the SC connector. For more information, see

“1000BASE-X Fiber Optic Cable Specifications” on page 39.

LC Fiber Optic

Connector

The AT-2911SX/LC, AT-2911LX/LC, AT-2911STX/LC, AT-2911LTX/LC,

AT-2911SX/2LC, and AT-2911LX/2LC adapters are equipped with a

1000BASE-SX or 1000BASE-LX LC fiber optic connector. The

AT-2911LX/2LC and AT-2911SX/2LC adapters have two LC connectors.

The LC fiber optic connector is shown in Figure 5.

Figure 5. LC Fiber Optic Connector

To connect the adapter to a network cable, you must have a fiber optic

network cable with the LC connector.

Twisted Pair

Copper Port

The AT-2911STX/SC, AT-2911STX/LC, AT-2911LTX/LC adapters are

equipped with a port for a 10/100/1000BASE-T twisted pair cable. The

AT-2911T/2 adapter has two ports.

The twisted pair cable port is shown in Figure 6.

Figure 6. Twisted Pair Cable Port

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