TERMS OF WARRANTY
LIMITED WARRANTY
We thank you for purchasing Aisen Air Cooler. All Aisen
products are designed and manufactured to deliver
highest quality performance for comfort and
convenience to the customers.
In the event of your product requiring service, please
contact on Aisen customer care helpline no. 1800-22-
7585 for assistance.
Vishal Video & Appliances Pvt Ltd. (VVAPL) warrantees
to the original first retail buyer that the product to be
free from material, design and workmanship defects for
a period of twelve months from the date of purchase or
eighteen months from date of manufacture, whichever
is earlier, under normal use in accordance with the
operating instructions. VVAPL through its authorized
service franchise will repair the product free of cost
subject to the terms and conditions as below:
1. This warranty is applicable on electrical parts only.
Plastic parts, cooling pads, external mains power cord
and accessories are not covered under warranty.
2. Onsite warranty services will be provided within 50
km radius of nearest available authorized service
centre. In case if product is installed and used beyond
onsite service coverage area, customer has to send the
faulty product on the freight paid basis to any Aisen
authorized service centre for warranty services. The
cost of transportation of product to and fro service
centre has to be borne by the customer.
3. This warranty will be valid only if completely filled
warranty card with stamp and sign of Aisen dealer &
customer and original purchase invoice is presented
together for service.
4. VVAPL reserves the right to decline warranty
services if above documents are not presented or the
information contained on the documents are altered or
tampered or incomplete.
5. This warranty will not cover any damages arising out
of unauthorized alterations to the product or opening of
the product and/or service by unauthorized person.
6. This warranty will become void if serial number on
the product is altered, tampered or removed.
7. This warranty does not cover damages to the
product caused due to normal wear and tear, improper
installation, incompatible voltage/frequency supply,
accident, lightening, fire or acts of God, excessive
shock, dropping or any other external cause beyond
VVAPL's control.
10
TERMS OF WARRANTY
8. This product is intended to be used for normal
domestic and personal use only. Warranty will become
void if product is used for commercial, industrial or
rental applications.
9. This warranty does not cover any collateral or
consequential loss that may happen due to defect or
damage to the product or intermitted time required in
providing warranty services.
10. VVAPL reserves the right to replace the defective
part with an equivalent or reconditioned part. In case of
non-availability of any specific spare part, VVAPL may
replace the defective part with any other compatible
spare part with similar functionality. There will be no
compensation given if the cost of such spare part is
less than the defective part replaced.
11. Any defective part replaced under warranty by
Aisen authorized service centre will be under warranty
coverage for the remaining period of original warranty
of the product.
12. In the event of any deficiency in providing warranty
services, notwithstanding the nature of defect or any
consequential loss, the manufacturer's liability will be
limited maximum to the purchase price paid by the
customer on pro rata basis of the balance warranty
period.
13. This warranty shall neither affect customer's
statutory rights under applicable Indian Laws, nor the
consumer's rights against the dealer arising from their
sale of the product. All disputes will be subject to
Lucknow jurisdiction only.
11
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