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S-NB21-003

solplanet S-NB21-003 Operating instructions

  • Hello! I'm your chat assistant. I have analyzed the provided document, which is the Factory Quality Warranty Terms for Solplanet AC EV Chargers and Smart Meters in the European market. The document specifies the warranty periods for different product series, conditions for warranty service, and the types of services offered. I am ready to help with any questions you have regarding the warranty process, covered products or any other related topics. Feel free to ask me!
  • What products are covered by this warranty?
    What is the standard warranty period for SOL EVPOWER?
    What is the standard warranty period for SOL APOLLO?
    What is the standard warranty period for Smart Meter?
    What is considered a 'Defect' under this warranty?
    What kind of QW services are provided?
1/6
AISWEITechnologyCo.,Ltd.
No.757-905BMengziRoad
Shanghai200023,P.R.China
EVChargerFactoryQualityWarrantyTermsfor
OverseasTerritoryofAISWEI
AISWEINewEnergyTechnology(Yangzhong)Co.,LTD.(“AISWEI”),acompanydulyincorporatedunderlawsof
thePeople’sRepublicofChina(the“PRC”or“China”)withitsbusinessaddressinYangzhong,China,hereby
providesindividuals,enterprisesorotherentitiesthatdirectlypurchaseWarrantedProductsfromAISWEIor
the authorizeddistributorsof AISWEI(“Customers”) withqualitywarrantyservices (“QWServices”)for the
Warranted Products (as defined below) according to the terms and conditions under this Factory Quality
WarrantyTermsforOverseasTerritoryofAISWEINewEnergyTechnology(Yangzhong)Co.,Ltd.(“QWA”).To
theextentpermittedbyapplicablelaws,AISWEIisentitledtorefusetoprovideanyCustomerwithanyquality
warrantyservicebeyondthescopeofthisQWA.
Article1WarrantedProductsandWarrantyTerritory
1.1WarrantedProducts
AISWEIprovidestheCustomerwiththeQWServicesforthefollowingproductsmanufacturedand
soldtotheCustomerbyAISWEI(oranyaffiliatesdesignatedbyitinwriting)(“WarrantedProduct”)
accordingtothisQWA:
No.
ProductName
ProductDescription
1
ACEVCharger AnACpowerchargingstation,anditsuppliesACpowertochargethe
electricvehicles
2
Non-integrated
MonitoringDevices
R
efertothemonitoringproductsconnected
withthe
ACEVC
harger
inanexternalmanner,smartmeter.
ThisQWAdoesnotapplytoanysparepartsoranyaccessoryparts,consumptivepartsorstructural
partsoftheWarrantedProducts(includingbutnotlimitedtoproductaccessories,installationparts,
rear panels, vulnerable parts and other similar parts) provided by AISWEI to the Customer. The
Customeragreesthat,unlessotherwiseprovidedbyapplicablelaws,AISWEIisnotobligedtoprovide
anyQWServicesfortheaforesaidproducts.
1.2WarrantyTerritory
ThisQWAappliessolelytotheQWServicesintheEuropeanmarket(“WarrantyTerritory”).
Article2WarrantyPeriod
2.1WarrantyPeriod
2.1.1The Warranted Products shall be subject to the following standard warranty period
(“WarrantyPeriod”)respectively,unlessotherwiseagreedintherelatedpurchasecontract
regardingtheWarrantedProductbetweenAISWEIandtheCustomer:
ProductName
P
roductSeries
StandardWarrantyPeriod
1
ACEV
Charger
SOLEVPOWER
2
Years
2
ACEV
Charger
SOLAPOLLO
3
Y
ears
3
S
martM
eter
/
2
Years
2/6
AISWEITechnologyCo.,Ltd.
No.757-905BMengziRoad
Shanghai200023,P.R.China
TheStandardWarrantyPeriodshallcommencefromtheearlierofthefollowing:(1)the
datewhenthefirstinstallationoftheWarrantedProductsiscompleted;(2)2monthsafter
theshipmentdispatchdatefromAISWEIforSOLEVPOWERor6monthsaftertheshipment
dispatchdatefromAISWEIforSOLAPOLLOandSmartMeter.
2.1.2FortheWarrantedProductsoutoftheWarrantyPeriod,AISWEIiswillingtoprovidethe
Customerwithlifelongconsultingservices(onlyviatelephone,e-mailorbyothermeans
as designated by AISWEIin writing) free ofcharge.Ifthe Customerrequests AISWEIto
provideotherqualitywarrantyservicesfortheWarrantedProductsoutoftheWarranty
Period,AISWEIisentitledtochargewiththeCustomerforservicefeesaccordingtothe
specificservices.Thestandardoftheaforesaidservicefeesshallbesubjecttothewritten
provisions of AISWEI. The specific information is available from the sales personnel of
AISWEI.
Article3WarrantyConditions
3.1GeneralWarrantyConditions
AISWEIwillprovidetheCustomerwiththeQWServicesunderthisQWAonlyafterallthefollowing
conditionsaremet:
(1)TheWarrantedProducthasaDefect(“DefectiveProduct”),whichisnotcausedbyanyof
thecircumstanceslistedunderArticle3.2ofthisQWA;
(2)TheWarrantedProductiswithintheWarrantyPeriod;
(3)ThetypeplateoftheDefectiveProductshallbelegible,completeandidentifiable;
(4)TheCustomerdoesnothaveanyfailureinpaymentofoutstandingpayablesorreturnof
theDefectiveProduct(iftheCustomerfailstofullypayanyduepayablesorfailstoreturn
theDefectiveProductaccordingtotherequirementofAISWEI,totheextentpermittedby
applicable laws, AISWEI isentitled to reject the quality warranty requestsraised by the
Customer);and
(5)TheCustomercanprovidethevalidpurchaseinvoiceorvoucher.
To avoid any doubt, the “Defect” mentioned herein shall refer to any status that the Warranted
Product fails to operate normally, perform the expected functions asagreedby AISWEI and the
CustomerinwritingorachievetheexpectedgoalsasagreedbyAISWEIandtheCustomerinwriting
duringitsnormaluseduetoitsownqualityissues(includingbutnotlimitedtotechnicalDefectsor
materialissues).However,theDefectasdefinedabovedoesnotincludethefollowingcircumstances:
(1)NormalwearandconsumptionoftheWarrantedProduct;
(2)Appearancedefects (includingbut not limited toscratches,corrosion, rust) that do not
affectthenormaloperation,functionandeffectoftheWarrantedProduct;
3/6
AISWEITechnologyCo.,Ltd.
No.757-905BMengziRoad
Shanghai200023,P.R.China
(3)Wearandconsumptionofaccessoryparts,consumptivepartsandvulnerablepartsofthe
WarrantedProduct.
3.2Non-applicationofQWServices
Ifthe Defectof the WarrantedProduct is caused byoneormoreofthefollowingcircumstances,
AISWEIisentitledtorejecttoprovidetheCustomerwiththeQWServices:
(1)The Customer fails to comply with the specifications of the installation manual or the
instructionmanual or other documents of the Warranted Product, or the provisions of
national laws and regulations, or national or industry standards (including mandatory
standardsandrecommendedstandards)todebug,operate,use(includingtheusethrough
gridconnection),store,maintain,upgradeandmakeotheroperationsontheWarranted
Product,includingbutnotlimitedtotheuseandstorageoftheWarrantedProductthatdo
not comply with the working environment requirements of the relevant specifications,
provisionsorstandards(suchasinstallationspacing,ventilationconditions,etc.);
(2)Without prior explicit, specific, and written consent of AISWEI, the Customer modifies,
changes the design, replaces parts, repairs,upgrades or makesother operations on the
WarrantedProducts;
(3)The failure or defect of the operating system where the Warranted Product is located
(includingbutnotlimitedtothepowerstationsystem)notattributabletotheWarranted
ProductorincompatibilitybetweensuchsystemandtheWarrantedProduct;
(4)Unsafe power grid environment or chemical environment or other circumstances with
similarnature;
(5)Improper transportation and packaging of the Warranted Product that shall not be
attributabletoAISWEI;
(6)Forcemajeure.
Article4QWServices
4.1FortheDefectiveProduct,AISWEIwill,accordingtotheactualcircumstance,provideoneormore
ofthefollowingQWServicesatitsowndiscretion:
(1)Remote services (i.e. providing the Customer with consulting or guiding services via
telephone,emailorbyothermeansasdesignatedbyAISWEIinwriting);
(2)ReturningtheDefectiveProducttothefactorydesignatedbyAISWEIforrepair;
(3)On-siteservices(i.e.providingtheCustomerwithon-siteservicesofconsulting,guidingor
repair);
(4)Replacing the Defective Product with the product of equivalent value, including the
refurbishedproduct(“Product forReplacement”)accordingto the producttypeandthe
4/6
AISWEITechnologyCo.,Ltd.
No.757-905BMengziRoad
Shanghai200023,P.R.China
elapsedusingperiodoftheDefectiveProduct.
4.2FortheDefectiveProductwithintheStandardWarrantyPeriod,AISWEIwillprovidetheCustomer
withtheQWServicesunderArticle4.1freeofcharge,unlessotherwiseprovidedinthisQWA.The
costsoftheQWServices,includingcostsforsparepartsandmaterialsandcostsforshipmentofthe
DefectiveProductandtheProductforReplacementasprovidedherein(“QWServiceCosts”),shall
beassumedbyAISWEI.However,unlessotherwiseprovidedinthisQWA,theQWServiceCostsdo
notincludeanytaxes,customsandduties,travelandaccommodationcostsforAISWEI’spersonnel
(includingthepersonnelofanythirdpartiesdesignatedbyAISWEIinwriting)underon-siteservices.
Notwithstandingtheabove,fortheWarrantyTerritoryofEuropeanUnion,thetaxes,customsand
duties,travelandaccommodationcostsforAISWEI’spersonnel(includingthepersonnelofanythird
partiesdesignatedbyAISWEIinwriting)underon-siteservicesshallbeincludedintheQWService
CostsandassumedbyAISWEI.
4.3FortheQWServicesunderItems(2)and(4)ofArticle4.1,theCustomershallreturntheDefective
Product backtothefactorydesignatedbyAISWEIinanappropriatemannerwithintheperiodas
required by AISWEI in writing. Before receiving the Defective Product and confirming that the
DefectiveProductisnotdamagedduringthetransportation,AISWEIisentitledtorejecttoprovide
corresponding QW Services. Particularly, if AISWEI delivers the Product for Replacement to the
Customer before the Customer returns the Defective Product back to the factory designated by
AISWEIinwriting,theCustomershallreturntheDefectiveProductbacktothefactorydesignated
byAISWEIwithinthree(3)weeksupontheCustomer’sreceiptoftheProductforReplacementor
otherperioddesignatedinwritingbyAISWEI,otherwise,theCustomershallbedeemedashaving
consentedtopurchasetheProductforReplacementbasedonitsmarketpriceandshallmakethe
paymentinaccordancewiththepaymentnoticethenissuedbyAISWEI.
4.4FortheQWServicesunderItem(4)ofArticle4.1,uponAISWEI’sreceiptoftheDefectiveProduct,
theownershipoftheDefectiveProductshallbetransferredtoAISWEI,andtheownershipofthe
ProductforReplacementshallbetransferredtotheCustomer(iftheCustomerreceivestheProduct
forReplacement).
4.5AISWEIshalldeliver the repaired DefectiveProductor the Product for Replacement to the place
withintheWarrantyTerritoryasagreedbyAISWEIandtheCustomerinwriting(“DeliveryPlace”)at
itsowncost.
4.6TheCustomerisonlyentitledtoraiserelevantqualitywarrantyrequestswithinthescopeoftheQW
ServicesunderArticle4(“QualityWarrantyRequest”).Totheextentpermittedbyapplicablelaws,
AISWEIisentitledtorejectanyotherqualitywarrantyrequestsorclaims(suchasanylossescaused
bydefectsoftheWarrantedProducts)raisedbyCustomer.
Article5QualityWarrantyProcedures
5.1QualityWarrantyRequest
5.1.1IfanyDefectoftheWarrantedProductoccurswithintheWarrantyPeriod,theCustomer
5/6
AISWEITechnologyCo.,Ltd.
No.757-905BMengziRoad
Shanghai200023,P.R.China
shall, within thirty (30) days uponoccurrence of the Defect, submit the written Defect
notice and relevantinformation aswell aswrittenevidencingdocumentsinthe manner
designated byAISWEIinwriting(includingbutnot limitedto through theserviceline of
AISWEI). The aforesaid information and written evidencing documents shall include
withoutlimitationto:
(1)TypeandserialnumberoftheDefectiveProduct;
(2)InformationoftheDefectandtheconfigurationofthepowerstation;
(3)Anyandalltheagreements,invoicesandqualitywarrantyvouchersrelatedtothe
DefectiveProduct;and
(4)Otherinformationand/ordocumentsasrequiredbyAISWEIinwriting.
5.1.2BeforealltheinformationanddocumentsunderArticle5.1.1arefullysubmitted,AISWEI
isentitledtorejecttoprovidetheCustomerwithanyQWServices.
5.2DefectDiagnosis
Upon receiving the Customer’s Defect notice and confirming all the information and documents
underArticle5.1.1arefullysubmitted,AISWEIwillconductananalysisanddiagnosisontheDefect
(“DefectDiagnosis”).IfAISWEIneedstomakeaninspectionontheDefectiveProductinthecourse
ofDefect Diagnosis, the Customer shall promptly providethe Defective Product to AISWEIin an
appropriate transportation manner as required by AISWEIin writing. If AISWEI confirms that the
WarrantedProductdoesnothaveanyDefectuponDefectDiagnosis,itwillnotifytheCustomerin
writingandrequesttheCustomertoassumethereasonableexpensesincurredtoAISWEIforDefect
Diagnosis.TheCustomer’ssubmissionoftheDefectnoticetoAISWEIshallbedeemedasthatthe
CustomerhasagreedtoassumetheaforesaidreasonableexpensesincaseofnonexistenceofDefect
oftheWarrantedProduct.
5.3ProvisionofQWServices
5.3.1If, upon Defect Diagnosis, the Warranted Product has Defect and the quality warranty
conditions under Article 3.1 of thisQWA aremet, AISWEI will, according to the Defect
status, provide the Customer with the QW Services under Article 4 at AISWEI’s own
discretion.
5.3.2IftheDefectiveProductneedstoberepairedorreplaced,AISWEIisentitledtousespare
parts or refurbished parts to repair or replace the Defective Product. The replaced or
repairedWarrantedProductshallcontinuetoenjoytheremainingoriginalWarrantyPeriod
of the Warranted Product. The Warranty Period shall commence upon receipt of the
replacedorrepairedWarrantedProductbytheCustomer.
5.4ContactInformationofAISWEI
AISWEINewEnergyTechnology(Yangzhong)Co.,Ltd.
Website:www.solplanet.net
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AISWEITechnologyCo.,Ltd.
No.757-905BMengziRoad
Shanghai200023,P.R.China
Address:No.588GangxingRoad,YangzhongJiangsu,China
Article6ValidVersionofQWA
AISWEIisentitledtopublishrelatedmattersofthisQWAonitsofficialwebsite(www.solplanet.net),including
but not limited toadjustingthe scopeofWarrantedProducts,WarrantyPeriod, and service fee standards
beyondtheWarrantyPeriod,pricelistsandservicescopeforExtendedWarranty.TheCustomershalllogon
theaboveofficialwebsitefromtimetotimetocheckthemattersrelatedtothisQWA.Totheextentpermitted
byapplicablelaws,AISWEI'spublishingofthemattersrelatedtothisQWAontheaboveofficialwebsiteshall
bedeemedtohavefulfilleditswrittennoticeobligationprovidedinthisQWA,andtherelevantmatterswill
becomeeffectiveoncetheyarepublished.
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