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Detect misfeeds ...................................................................................................................... 21
4 Care and maintenance .................................................................................................... 23
HP Scanner Tools Utility Maintenance tab ................................................................................. 23
Order maintenance and scanning supplies ................................................................................ 23
Clean the scanning strips ........................................................................................................ 24
Clean the paper path ............................................................................................................. 25
Clean the rollers .................................................................................................................... 26
Replace the rollers .................................................................................................................. 28
5 Troubleshooting .............................................................................................................. 31
Scanner errors ....................................................................................................................... 31
Basic troubleshooting tips ........................................................................................................ 32
Scanner installation troubleshooting ......................................................................................... 33
Check the cables ..................................................................................................... 33
Uninstall and then reinstall the HP Scanjet drivers and tools .......................................... 34
Scanner initialization or hardware problems ............................................................................. 34
Check the USB connection ....................................................................................... 35
Check that the scanner has power ............................................................................. 36
Reset the scanner .................................................................................................... 36
The scanner has stopped working correctly ................................................................ 37
Scanner operation problems .................................................................................................... 38
Scanner will not turn on ........................................................................................... 38
Scanner keeps turning off ......................................................................................... 38
The LCD is having display issues or scanner buttons are not working as expected ........... 39
Scanner does not scan right away ............................................................................. 39
Scanner scans only one side of a two-sided page ....................................................... 39
Scanned pages are missing at the scan destination ..................................................... 39
Scanned image is fuzzy ........................................................................................... 40
Scanned pages are out of order at the scan destination ............................................... 40
Optimize scanning and task speeds .......................................................................... 40
The scan is completely black or completely white ........................................................ 41
Scanned images are not straight ............................................................................... 41
Vertical white stripes appear on the printed page ....................................................... 42
Vertical colored stripes appear on the printed page .................................................... 42
Scan files are too large ............................................................................................ 42
Scanner buttons are not working correctly ................................................................................. 42
Scanner paper path problems .................................................................................................. 43
Paper jamming, skewing, misfeeds, or multiple-page feeds ........................................... 43
Scanning fragile originals ........................................................................................ 44
Paper does not feed from the scanner ........................................................................ 44
iv ENWW