Frequently Asked Questions Compatible List (incomplete list)
Q: Can the speed reach 1000M?
Yes, the product support 1000M for your device, downward compatible to 100M/10M. To reach
1000M,
1) The internet itself has to reach 1000M.
2) The cable has to be CAT6 or above.
3) The USB C port has to be USB 3.0 or above.
Q: Does it require drivers?
1) No, it doesn't, the product use the latest RTL8153 chip which has wide compatiblity.
2) Please download the driver on the website below if it is still not working.
https://www.realtek.com/en/component/zoo/category/network-
interface-controllers-10-100-1000m-gigabit-ethernet-usb-3-0-software
Q: How can I know the device is working normally?
1) The two LED light will tell you the status of the device after connected. When the green light
lights up it means connected successfully and the yellow light will flash represents the data is
tranmitting normally.
2) If ther
e is no response, please contact us thr
ough
[email protected] or contact us
through 'your order' - 'contact seller'. We will solve your problem within 24 hours.
Q: How should set the network of Mac after first connection?
Please check the network settings of Mac and find "USB 10/1...1000 LAN" OR "Ethernet" setting.
Please use "USB 10/1...1000 LAN" to connect internet if you see it.
Q: How fast can the USB ports transfer?
The USB 3.0 ports of this product support up to 5Gbps and they can work simultaneously.
Q: The product is getting hot, is it normal?
It is normal to get hot when the device is keep transmitting signals. Please do not worry since
the device is made from heat-resistance material.
Laptops & PC
Phones & Tablets
Samsung Note 8/9/ 10 / 10+ / 20/ Ultra
Samsung Galaxy S21 Ultra/ S21+ / S21 / S20 / S20+/ S20 Ultra/ S10/
S10+ /S9/S9+ /S8/S8+
SamsungGalaxy Tablet Tab A 10.5
Huawei P40 / Mate 30
Google Pixel/ Pixel 2/ Pixel 3 / Pixel 4 / Pixel 5 / Pixel 6
iPad Pro 2021 / 2020/2018
iPad Air 2020
iPad mini6
MacBook Pro2021 / 2020/2019/2018/2017
MacBook 2019/2018/2017
MacBook Air 2020/2019/2018
iMac Pro 2017/ 2018
Surface Book 2/ Pro 7/ Laptop 3/Go
LenovoThinkPad X1 Carbon (5th Gen)
Lenovo Yoga 720/910/920
HP Spectre X360/HP 13-V014TU
ChromebookGoogle Pixelbook
Dell XPS 13β/15β/ 17β
Asus ZenBook3
System
Supports Linux, MacOS, Windows, IOS, Android