Ericsson Dialog 4422 IP Office User manual

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Dialog 4422 IP Office

IP Telephone for MD110 and MX-ONE™ communication systems

User Guide

EN/LZT 103 71 R2B

3Dialog 4422 IP Office

Table of Contents

page

Welcome .......................................................... 4

Description ....................................................... 6

Safety Instructions .......................................... 19

Start the Phone – Log On/Off ......................... 20

Incoming Calls ............................................... 27

Outgoing Calls ............................................... 30

Call List .......................................................... 38

During Calls .................................................... 40

Call Forwarding .............................................. 45

Absence Information (optional) ....................... 54

Messages ...................................................... 56

Group Features .............................................. 61

Other Useful Features ..................................... 63

Settings .......................................................... 67

Accessories ................................................... 79

Web Server .................................................... 83

Installation ...................................................... 89

Troubleshooting .............................................. 96

Glossary ......................................................... 97

Index .............................................................. 98

Welcome

Dialog 4422 IP Office4

Welcome

Welcome to the user guide for the Dialog 4422 IP Office telephone

in the Ericsson MD110 and Ericsson MX-ONE™ communication

systems. It is a state-of-the-art business communications system.

Its alliance of features and facilities effectively improves

communications for virtually any kind of organization.

There is a line of telephones designed for easy use in every

situation to take full advantage of these advanced features and

facilities.

Function descriptions that do not include speaking in the handset,

are described off hook, if nothing else is stated. Instead of pressing

the Clear key, you can always replace the handset.

Some markets use differing codes for some functions. In this guide,

all functions are described using the most common code.

The user guide describes the facilities of the Dialog 4422 IP Office

telephone as it is programmed at delivery from the factory. There

may be some differences in the way your phone is programmed.

Please consult your system administrator if you need further

information.

The latest version of this user guide can be downloaded from:

http://www.ericsson.com/enterprise/library/manuals.shtml

If you would like to practise the handling of the phone, you can try

the “Ericsson Enterprise End User Training On Telephones”,

available at:

http://ericsson.tripnet.se/learngatestore/courses/EndUser/

Usertool/index.htm.

To start practising, select the option “Ericsson Enterprise

eLearning”, and then select your type of phone.

Note: Dialog 4422 is an IP telephone conforming to the

H.323 standard, i.e. it can only be used with a local area

network (LAN) that supports this type of phone.

If DHCP (Dynamic Host Configuration Protocol) is not

supported by your LAN, you must provide the appropriate

IP addresses through an on-screen dialogue.

5Dialog 4422 IP Office

Welcome

Copyright

stored in retrieval systems, or transmitted in any form or by any

means, electronic, mechanical, photocopying, recording or

otherwise, without prior written permission of the publisher except

in accordance with the following terms.

When this publication is made available on Ericsson media,

Ericsson gives its consent to downloading and printing copies of

the content provided in this file only for private use and not for

redistribution. No parts of this publication may be subject to

alteration, modification or commercial use. Ericsson will not be

liable for any damages arising from use of an illegal modified or

altered publication.

Warranty

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH

REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED

TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be

liable for errors contained herein nor for incidental or consequential

damages in connection with the furnishing, performance or use of

this material.

Declaration of conformity

Hereby, Ericsson Enterprise AB, declares that this telephone, is

in conformity with the essential requirements and other relevant

pros of the European R&TTE directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc.

Description

Dialog 4422 IP Office6

Description

15

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11

13

16

10

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1

7

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9

2

3

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5

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19

7Dialog 4422 IP Office

Description

1Display

See section “Display Information” on page 13.

2 Settings

Used to enter or leave setting mode. See sections “Settings” on

page 67 and “Menu structure (Settings)” on page 18. Function is

mandatory and is programmed to this position by default.

Keys 3-8 Preprogrammed keys / Function keys / Monitoring keys

The keys are programmed with the specified default functions (see

below). By your system administrator the functions can be moved

to any of the positions 3-8.

The functions can also be removed from the keys (by your system

administrator). In this case you can program frequently used

functions and phone numbers on the keys.

The keys can also be used as Monitoring keys or for assigning the

functions Call Pick up, Call Waiting and Intrusion.

See sections “Programming of Function keys” on page 67.

3Follow-me

To indicate activation/deactivation of Follow-me. See section “Call

Forwarding” on page 45.

4Message

Message indication key. When the key lamp is on, press the key to

retrieve the message. See section “Messages” on page 56.

5Free on 2nd

To allow a second call to be received when you already have an

active call. See section “Answer a second call during an ongoing

call” on page 29.

6Call List

Used to access the list of outgoing and incoming calls. When the

key lamp is flashing, there are unanswered incoming calls. See

sections “Redial calls from the Call list” on page 33 and “Call List”

on page 38.

7Conference

To establish a conference. See section “Conference” on page 44.

8Transfer

For transferring calls. See section “Transfer” on page 43.

Description

Dialog 4422 IP Office8

9 Triple Access Line

For handling calls. Line 1 and 2 are available both for incoming and

outgoing calls. Inquiry can only be used for outgoing calls.

10 Designation card

Use the DCM (Designation Card Manager) to make and print your

own designation cards. DCM is included on the Enterprise

Telephone Toolbox CD or it can be downloaded from: http://

www.ericsson.com/enterprise/library/manuals.shtml

For more information, please contact your Ericsson Enterprise

certified sales partner.

11 Mute

a) To switch the microphone on or off during a call. See section

“Mute” on page 40.

b) To switch off the ring signal in idle mode or when ringing. See

sections “Mute ring signal” on page 76 and “Silent Ringing” on

page 76.

12 Volume control keys / Navigation keys

a) To change the volume. See section “Settings” on page 67.

b) To navigate in setting mode. See section “Settings” on page 67.

c) To navigate in the Call list. See section “Redial calls from the Call

list” on page 33.

For a description on how to use the Navigation keys, see section

“Hidden key functions” on page 10.

13 Loudspeaker key / Select key / Log on key

a) To activate Monitor Preset or to activate monitoring during a call.

See sections “Monitoring” on page 41 and section “Headset

Preset” on page 80.

b) Used as select key in setting mode. See section “Settings” on

page 67.

c) To log on to the system. See section “Start the Phone – Log On/

Off” on page 20.

For a description on how to use the Select key and Log on key, see

section “Hidden key functions” on page 10.

14 Headset key

To handle headset calls and activate Headset Preset. See section

“Headset (optional)” on page 79.

9Dialog 4422 IP Office

Description

15 Clear key / Exit key / Log off key

a) To disconnect calls or exit a function. Can always be pressed

instead of replacing the handset.

b) To exit setting mode. See section “Settings” on page 67.

c) To log off from the system. See section “Start the Phone – Log

On/Off” on page 20.

For a description on how to use the Exit key and Log off key, see

section “Hidden key functions” on page 10.

16 Loudspeaker

17 Handset

Supplied with hearing aid function as standard.

Please note: The handset may attract and retain small

metal objects in the earcap region.

18 Pull-out leaf for easy guide (optional)

See section “Pull-out leaf (optional)” on page 82.

19 Power adapter connection

See section “Start the Phone – Log On/Off” on page 20.

Description

Dialog 4422 IP Office10

Hidden key functions

As previously described, the keys numbered 12, 13 and 15 have

some hidden functions that are not shown on the keys. Only the

standard symbols are shown (Volume, Loudspeaker and C).

The picture below explains which key to press in each situation:

Lamp indications

No

Cancel

Exit

Log off*

Down

Up

Yes

Select

Store

Log on

* Hold for at least one second

Ô

Extinguished lamp The function is not active.

ÕÔ

Steady light

The function is active or multiple

represented line is busy.

ÖÔ

Slowly flashing lamp The line (or function) is put on hold.

ÖÔ

Rapidly flashing lamp An incoming call.

ÕÔ

Light with short breaks Ongoing call.

11Dialog 4422 IP Office

Description

Tones and signals

The following different tones and signals are sent from the

exchange to your phone.

Tone characteristics

The tones shown in this section are the most used tones

worldwide. Many markets use a differing tone for one or more

situations.

Dial tone

Special dial tone

Ring tone or queue tone

Busy tone

Congestion tone

Number unobtainable tone

Call waiting tone

or verification tone

Intrusion tone

Conference tone every 15 seconds (to all parties)

On hold tone

Description

Dialog 4422 IP Office12

Ring signals

Three different ring signals inform you about the type of the

incoming call. The signals shown in this section are the most used

signals worldwide. Many markets use signals that are adapted for

the local standards. If you get a signal that is not described or you

cannot identify, ask your system administrator.

The Monitoring keys can be programmed with other ring options,

see section “Change ring signal for a Monitoring key” on page 77.

Internal ring signal

External ring signal

Recall signal

(Callback reminder)

13Dialog 4422 IP Office

Description

Display Information

The display gives you feedback information such as time and date,

traffic state and connected phone numbers. The following displays

show examples of the different states your phone is in.

Note: All names and numbers presented on the displays in

this user guide are examples.

When an information ends with an exclamation mark (!), this means

that no further action is possible.

Your phone has a graphical display which corresponds

approximately to 2 rows with 20 characters each. However the

number of rows and characters per row are dependent on the

character size and the font.

You can change the display menu language and the date/time

presentation, see section “Settings” on page 67.

Depending on the traffic state the upper display row shows:

• Time and date

•Traffic state

• Display symbols (except volume level bar)

• Call on hold name or number

Depending on the traffic state the lower display row shows:

• User's name and number

• Calling/Called name and number

• Absence reason

• Volume level bar

During start and log on, when showing the Call list, or when the

phone is in setting mode, the display is adapted to fit each

situation.

Description

Dialog 4422 IP Office14

Display symbols

Volume level bar.

Indicates the ring signal volume in idle or ringing mode, or in

speech mode, the loudspeaker or earpiece volume. See section

“Settings” on page 67.

Access warning.

Flashes when the access to system services is reduced (i.e. some

system services does not work). See section “Troubleshooting” on

page 96.

The following symbols can be shown in other display menus.

Examples of the

Call List menu:

New missed call Incoming call

Example of the

Date Format menu:

or New missed call(s).

Indicates new missed and not checked incoming call(s). The

number beside the symbol indicates how many times this caller has

tried to call you.

or Missed call(s).

Indicates missed but checked incoming call(s). The number beside

the symbol indicates how many times this caller has tried to call

you.

Incoming call.

Indicates an answered incoming call.

Outgoing call.

Indicates an outgoing call.

Bar indicator.

Indicates the shown part of the total list, and where that part is

positioned in the total list.

12:24am28-09

R Torres 4177

15:02 am 28-09 1:07

R Torres 4177

12 09 2004

12 Sep 2004

15Dialog 4422 IP Office

Description

Selection frame.

Indicates the subject to be called or selected in the list.

Setting indicators.

Filled symbol indicates the current setting in the shown list.

Idle phone (idle mode)

When your phone is in idle mode, the diplay shows the time and

date information on the first row, and your name and extension

number on the second row. In the example below, the extension

number for JSmith is 3232.

Unanswered phone calls are indicated on the idle phone display.

An activated Follow-me is also indicated on the idle phone display.

Smith (3232) has activated a Follow-me to 3333.

12 09 2004

12:24 12 Sep 2004

J Smith 3232

1 Missed

J Smith 3232

FollowmeTo 3333

J Smith 3232

Description

Dialog 4422 IP Office16

Outgoing call

When you make an outgoing call on your phone, the display shows

the traffic information and the dialed name (if available) and number.

When the dialed number is busy, the display will look like this.

If the called party’s phone is diverted, the Follow-me information

and the answering extension name and number are shown.

> is the Follow-me symbol.

The call to Andersson (3345) is directly diverted to Brown (4260).

Calling

A Andersson 3345

Busy

A Andersson 3345

A Andersson >FollowMe

B Brown 4260

17Dialog 4422 IP Office

Description

Incoming call

When you receive an incoming call, the display shows the calling

party’s name (if available) and number. The name and number is

flashing. If the number for an external call is not available, the

display shows

External instead of the number.

If a diverting extension is calling, the diversion information and the

calling party’s name and number (flashing) are shown.

> is the Follow-me symbol.

Brown (4260) has called Andersson and the call is directly diverted

to you.

Incoming

3345 A Andersson

A Andersson >FollowMe

4260 B Brown

Description

Dialog 4422 IP Office18

Menu structure (Settings)

Menu structure for each of the menus that can be selected when

the Settings key has been pressed. When you are navigating the

menus, a selected menu is marked with a black frame. Use the

Speaker key, the Volume keys and the Clear key to navigate the

menus, see section “Hidden key functions” on page 10.

Function Keys *

Programmable Keys **

Ring Character

Time & Date

Language

Display Contrast

Hearing Level

Network

Time Format

Date Format

Display Menus

DHCP

Web address <xxx>

IPadd

Mask

D GW

SW server, DHCP

SWsrv

Proxy Server

Proxy ***

Proxy Port ***

GK Discovery

GK

Password

Explanations

* Only shown if there are no Function keys that can be programmed.

** Only shown if there are one or more Function keys that can be programmed.

*** Only shown when Proxy Server is set to “Yes”.

19Dialog 4422 IP Office

Safety Instructions

Important safety instructions

When using your telephone equipment, basic safety precautions

should always be followed to reduce the risk of fire, electric shock

and injury to persons. Please note the following:

• Do not use this product near water, for example, near a

bath tub, wash bowl, kitchen sink or laundry tub, in a wet

basement or near a swimming pool.

• Avoid using a phone (other than a cordless type) during

an electrical storm. There may be a remote risk of electric

shock from lightning.

• Do not use the phone to report a gas leak in the vicinity of

the leak.

The phone can be powered either from the LAN or from a

24 V AC/AC plug-in power adapter.

• Only use applicable 24 V AC/AC plug-in adapters (power

supplies) listed below or an adapter approved by your

local reseller.

Ericsson product

number Power rating Supplier Supplier product number

RES 141 312/1 20VA 230V/24V Toroid, Sweden HBP 90120

RES 141 314/1 20VA 230V/24V Toroid, Sweden HBP 90220 (for Great Britain,

Hong Kong, Singapore)

RES 141 315/1 20VA 120V/24V Jameco, USA AC2410F1

(model number ADU240100)

Start the Phone – Log On/Off

Dialog 4422 IP Office20

Start the Phone – Log On/Off

All the system settings for your IP phone must be set by the system

administrator before you can use the phone.

When this is done, and the phone is connected to the local IP

network (LAN), your phone initiates the start-up procedure

automatically when connected to the mains.

Note: The phone does not work at power failure. After a

power failure the phone will restart automatically

(30 seconds after the message

User not logged on! is

displayed). After a power failure the Call list is cleared.

Reset the phone

If your phone does not work properly, you can use the following

procedure to reset the phone. This procedure will also clear the Call

list. After the procedure you must log on again to use the phone.

íÉ# Press simultaneously for at least one second to reset the

phone.

Free Seating

As you can log on to any IP phone in the network by use of your

extension number, every IP phone automatically works as a free

seating telephone within the network. See also option 3 in section

“Log on” on page 23.

Note: The Free Seating function by using the procedure

* 1 1 * Authorization Code * extension No. #, is not

applicable.

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