Proximus Forum 5012 Mounting And Commissioning Manual

Forum™ 5004

Forum™ 5008

Forum™ 5012

Mounting and Commissioning

Manual

Welcome to Proximus

Thank you for buying this Proximus product. Our products meet the highest

quality demands and are outstandingly designed.

The following instructions will guide you in the operation of your

Forum™ 5004/5008/5012 and answer all important questions. Should

you require further assistance or information, please contact the person

responsible for your system or your retailer first.

Internet:

www.proximus.be/pabx

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500 product

families.

● The Forum™ 5000 product family comprises the Forum™ 5500,

Forum™ 5004, Forum™ 5008 and Forum™ 5012 communications

systems.

● The Forum™ 500 product family comprises the Forum™ 523/524,

Forum™ 525/526 and Forum™ 550/560 communications systems.

If individual features differ on the systems, a reference is made in this user

guide.

We hope you enjoy using Forum™ 5004/5008/5012.

Nearly all hardware and software names mentioned in this user guide are also

registered trademarks of their respective legal owners and as such underlie legal

requirements.

1

Contents

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Factory Settings on Delivery. . . . . . . . . . . . . . . . . . . . . . . . . .17

Telephony Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Authorisations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

LAN Settings / Internet Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Update Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Technical Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Updating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Mounting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Opening and Closing Service Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Position of the Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Additional Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Connecting Hardware Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Configuring Installation Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

LED Display on a Hardware Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Configuration Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Interface Assignment, Cable Length . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

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Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

a/b Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Actor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

LAN Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

2

Power Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Installation (Rack Version). . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Product Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Assignment of RJ45-jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

LEDs, Installation Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Forum 5004/5008/5012 and Gateways . . . . . . . . . . . . 63

System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Signalling and Audio Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

DECT Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Gateway Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Automatic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Manual Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Operating a Gateway via Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Forum Gateway 560. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Overview of Forum Gateway 560 Components . . . . . . . . . . . . . . . . 76

Signalling and MGW Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

ISDN/DECT Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

First-time Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Operating a Forum Gateway 560 via Router . . . . . . . . . . . . . . . . . . . 81

Preliminary Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Construction of a Forum Gateway 560 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Forum Gateway 560 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Installation, Ambient Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

3

Installation in a 19" Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Installing Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Backplane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Uninterruptible Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Power Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Interfaces and Connectible Terminals . . . . . . . . . . . . . . . . . . . . . . . . 104

S

0

Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

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Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

a/b Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Forum Gateway 560 Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Overview of Available Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Forum 550 Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Forum 550 Card main processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Forum 550 Card PRA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Forum 550 Card 8 S0/T0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Forum 550 Card 8 digital extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Forum 550 Card 8 analogue extensions . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Forum 550 Media Gateway Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Forum Gateway 560 Connection via PCM-V Connection . . . . . . . .133

Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Configuration Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Brief Guide to Initial Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Configuring the Forum 5004/5008/5012 . . . . . . . . . . . . . . . . . . 140

Preparing the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Starting the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Finishing the Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Saving and Loading the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Preconfiguration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Remote Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Codes for IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Receiving System Messages as E-Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Loading SW Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Resetting the System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Basic Hardware Settings Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

4

Voice over IP (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

IP System Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

External SIP Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Internal SIP Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Propagation Delay and Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Latency and Packet Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Voice Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Optimisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Call Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Useful Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

VoIP Profiles for SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Voice Activity Detection (VAD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Media Gateway (MGW). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Audio Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

SIP Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

External SIP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Internal SIP Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

SIP System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

SIP Entrance Intercom Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Multi-Router Support for SIP Trunks . . . . . . . . . . . . . . . . . . . . . . . . . 178

Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Preparing for Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Configuring Subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Assigning Subnets to SIP Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

VoIP System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Device Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

VoIP System Telephone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

LAN DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Start Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Local Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191

Forum IPhone PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

5

IP Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Technical Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Displaying IP Camera Images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Configuring IP Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Hints and Examples of URL Notation for IP Cameras. . . . . . . . . . . 201

Granting User Authorisation for Access to IP Cameras . . . . . . . . . 205

Programming Function Keys for Access to an IP Camera . . . . . . . 205

Assigning an IP Camera to an EIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

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DECT and DECTover IP

®

. . . . . . . . . . . . . . . . . . . . . . . . 207

Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

DECT Base Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Dual Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Setting up the WLAN Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Configuring for a Remote Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

DECT Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

DECT Areas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Configuring DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

PBX Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Point-to-Point Connection Technology . . . . . . . . . . . . . . . . . . . . . . . 229

Protocol: Q.SIG or DSS1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Master/Slave. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230

L1 Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230

Point-to-Point Connection Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231

Direct Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Connection via an Active Transmission System . . . . . . . . . . . . . . . . . . . . 231

Connection via the Public Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

6

IP Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

Connection via Q.SIG.IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233

Connection via SIP Tie Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Routes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Numbering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Technical Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

E.164 conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Further Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Loop Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Virtual Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

External Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Information on the Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Busy Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

PIN Code Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Switch authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Generating Your Own MoH Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

KDA Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Installing and Deinstalling the KDA Manager . . . . . . . . . . . . . . . . . . . . . 254

Starting the KDA Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

7

Automatic Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Mode of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Audio Files for Call Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

File Format and Meta-Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Saving Procedure and Export. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Configuring Call distribution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Configuring the Export of Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Programming Function Keys for Controlling Automatic Recording . . 266

Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Setting Up Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Call Queue for a Comfort Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . 271

Welcome Tracks for a Comfort Hunt Group . . . . . . . . . . . . . . . . . . . .273

Forwarding Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273

Last Group Member Logoff. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274

Configuring Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275

Configuring Group Member Terminals . . . . . . . . . . . . . . . . . . . . . . . . .276

Configuring Hunt Group Call Function Keys . . . . . . . . . . . . . . . . . . . . . . . 277

Enabling Operation Via “Forum CTI” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Information on Potential Faults in Comfort Hunt Groups . . . . . . . .279

Particular Features of Hunt Group Calls. . . . . . . . . . . . . . . . . . . . . . .279

Team Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281

Explanation of Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Team Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Executive/Secretary Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284

Three-member Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Unified Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Toggle Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

8

Call Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Activation of Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Examples of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Enquiry Station for an Operator with Two System Telephones . . . . . 292

Group of Three Enquiry Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Configuring the Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . 297

Configuring and Managing Companies. . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Assigning Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Assigning a Bundle/SIP Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Allocating Routing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Configuring the Company Exchange. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Working with the Multi-Company Variant. . . . . . . . . . . . . . . . . . . . .300

Company Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Making Calls Between Companies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Billing Charges per Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Configuring the PC Software . . . . . . . . . . . . . . . . . . . . . . . 302

Browser for Forum CTI and Forum Hotel. . . . . . . . . . . . . . . . . . . . . . 302

Application Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Remote Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

CSTA Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Setting up TAPI Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

LDAP Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Address Queries using LDAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .318

Querying External LDAP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .319

9

SNMP Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .323

Installing SNMP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Configuring SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . 325

General/Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

PBX Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .331

Forum Phone 51x/52x/53x: Extensions and

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .332

Key Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .332

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337

Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . 339

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

10

About this Manual 11

About this Manual

This user guide is intended for the technician installing the Forum 5004/

5008/5012 and putting it into operation. This will usually be the

responsibility of your Proximus agent, who will prepare the Forum 5004/

5008/5012 and hand over the configured, operational system.

The information on

● installing the Forum 5004/5008/5012,

● connecting terminals and putting them into operation, and

● installing and configuring the software of components

is intended for these persons only.

Please note:The Forum 5004/5008/5012 may be installed and serviced

by qualified Proximus personnel only!

For users of the Forum 5004/5008/5012, this manual provides useful

information with regard to routine tasks and procedures (e.g. configuring

teams). In addition, a list of frequently asked questions will help the user to

detect and eliminate faults that may arise.

12 Features

Features

Forum 5004/5008/5012 is a communications system for integrated voice

communication. It is an innovative, modular and convergent system platform

designed primarily for VoIP voice applications. VoIP (“Voice over Internet

Protocol”) enables you to make telephone connections using Intranet and

Internet data links, making it possible to use new applications, and providing

cost advantages in many cases. The Forum 5004/5008/5012 can also be

used to make conventional internal telephone calls.

● The Forum 5004/5008/5012 is equipped with all the interfaces

necessary for connecting system telephones, IP system telephones and

analogue terminals as part of its basic module. The system enables CTI

applications and system configuration using a standard web browser.

● A powerful ARM CPU and implementation of the Linux operating system

guarantee the security of your investment, compatibility with current

Internet applications and future expandability.

● Forum 5004/5008/5012 can be integrated into an existing network

(LAN) and be used from all workstations. VoIP integration and the

connection to an existing EMail system is possible.

● The Forum 5004/5008/5012 is available as wall-mounted version. This

version is designed to be installed upright. All ports are accessible through

a removable service panel.

● The Forum 5004/5008/5012 is also available in a 19" installation

version (“Rack”). This version is designed for installation in a 19" system

cabinet. This form of installation has the same connections – these are on

the front panel.

Configuration and programming

The Forum 5004/5008/5012 is configured and programmed using a special

web browser (the Web console), which can be run on a connected PC.

The configuration of the Forum 5004/5008/5012 can be prepared by a

Proximus agent. The Forum 5004/5008/5012 configuration can also be

edited or updated by the Proximus Customer Service Centre via remote

access.

Features 13

Te l e p h o n y

The Forum 5004/5008/5012 communications system offers external SIP

connections as “SIP trunk lines”. Alongside several SIP individual connections

with various SIP providers, direct-dialable SIP-DDI connections for external

telephony. Configuration and assignment of external SIP connections is done

for telephony users in a completely transparent manner. This facilitates a

smooth introduction to using internet telephony.

From its smallest version, Forum 5004/5008/5012 provides the following

connection options:

● DECT-enabled U

pn

-connections for system telephones or DECT base

stations:

– Forum 5004: 4 U

pn

-connections

– Forum 5008: 8 U

pn

-connections

– Forum 5012: 12 U

pn

-connections

● 4 a/b-connections for analogue devices

● 2LAN connections

You can connect the following devices to Forum 5004/5008/5012:

● Proximus system telephones Forum Phone 516 / 526 / 536 and

Forum Phone 515 / 525 / 535 to U

pn

ports

● Base stations for DECT mobile phones to DECT-enabled U

pn

ports

● VoIP system telephones Forum IPhone 525 and Forum IPhone 535, can be

connected using LAN

● DECTover IP base stations for DECT handsets, can be connected using

LAN

● analogue terminals to a/b ports

To connect Forum 5004/5008/5012 to existing company hardware, an

actor can be connected to a door opener contact. A doorbell and door

intercom can also be connected using additional devices.

CTI applications

Forum 5004/5008/5012 enables you to use CTI (Computer Telephony

Integration) applications. The TAPI (Telephony Application Programming

Interface) and CSTA (Services for Computer Supported Telecommunications

Applications) standards are supported for the purpose of integrating CTI

applications.

14 Features

Forum 5004/5008/5012 also features an integrated browser-based CTI

application, the Forum CTI. The Forum CTI allow users to call up and use

telephone functions from their PCs. Using the Forum CTI you can conveniently

manage image files for phone book entries (“Picture-ID”, display on the

Forum IPhone 545 and Forum IPhone 5025 / 5030 / 5040).

Furthermore, the Forum CTI Touch web application is a web-based solution

available for controlling telephony functions with current smartphones.

Call charges recording and connection data recording

You can use an external programme in conjunction with the Forum 5004/

5008/5012 communications system to record connection data. The

connection data are sent to the external programme via CSTA (Computer

Supported Telecommunications Application), where they can be analysed.

The separately licensable Forum Count web application enables you to record,

store and analyse telephony connections using configurable filters. You will

find more information on this topic in the Online Help of the web console.

Further telephony features

You can optimize telephone communication using the team functions and

call-queuing function.

Furthermore, additional programme packages can be activated and operated

which provide extended and convenient telephony functions. These include,

e.g. the Forum Voicemail, Forum Auto Attendant and Forum ACD digital voice

memory and voice information systems.

You can query the internal phone book of the Forum 5004/5008/5012

communications system via LDAP. It is also possible to integrate entries of an

external directory via LDAP. Furthermore, integration into a network

administration solution via SNMP is possible. For further information on the

various application interfaces, please refer to Application Interfaces starting

on page 304.

Networking

For meeting rising demands, the Forum 5004/5008/5012 communications

system can be networked with other communications systems via Q.SIG-IP or

SIP tie line. This is possible in a LAN as well as via VPN (“Internet tunnel”).

This enables you to connect distant locations and branches into a single, large

telephony network. Low-cost data connections can be used to network the

communications systems of branch offices instead of ordinary permanent

Features 15

lines. The number of simultaneous call connections between two

communications systems is limited by the available connection bandwidth an

also depends on the number of licenses you purchased for the “Network”

feature. Via the Q.SIG IP / SIP TIE Line networking, the Forum 5004/5008/

5012 communications system can serve as a subsystem or as a DECT server,

for example.

Networking is described in the chapter entitled PBX Networking starting on

page 228.

DECT networks

Forum 5004/5008/5012 supports the setting up of a DECT network,

enabling mobile office communications. For larger offices, using several DECT

stations (RFP, Radio Fixed Parts) can expand wireless network coverage and

provide a transparent handover between the RFPs while maintaining the

telephone connection.

Handsets as system terminals with all the system telephone features are

available for DECT telephony and handsets using GAP and CAP standards are

also supported. The handover between the RFPs also functions with

handsets using the GAP standard.

Up to 4 calls can be made simultaneously via an RPF, and up to 8 calls can be

made simultaneously if an RFP is connected via 2 U

pn

connections. The DECT

network can also be operated using VoIP (see U

pn

DECT and DECTover IP

®

starting on page 207).

Voice over IP (VoIP)

Forum 5004/5008/5012 supports the connection of VoIP terminals,

enabling the company’s existing internal network infrastructure (LAN with

100 MBit/s or 1000 MBit/s) to be used for telephony as well. VoIP system

telephones of the Forum IPhone 525 and Forum IPhone 535 types are

available for this purpose. These devices have the same functionality and

support the same features as the non IP-enabled system terminals.

For users wanting to use PC-supported telephony, IP system terminals are

available as separate licensable software versions (Softphone).

You can operate SIP system phones Forum IPhone 512 / Forum IPhone 545,

Forum IPhone 5010/5020/5025/5030/5040, standard SIP telephones

and SIP entrance intercom systems.

16 Features

Yo u c a n o p e ra te IP cameras in the Forum 5004/5008/5012

communications system. IP cameras can be used as door cameras in

conjunction with the entrance intercom systems (EIS) configured in the

communications system. These can be IP-based (SIP) EIS or analogue EIS. IP

cameras can also be used generally for monitoring rooms, parts of buildings or

outdoor areas.

You will find further information on this in the chapter on Voice over IP (VoIP)

starting on page 150.

DECTover IP

®

DECT networking via VoIP is another possible option for offices already

extensively using VoIP telephony. The Radio Fixed Parts (RFPs) are connected

via network data connections, so they do not occupy any U

pn

ports and can

use existing network connections. With DECTover IP, VoIP protocol data is

changed into DECT-compatible voice data direct on the RFPs. DECT-RFPs and

DECTover IP-RFP can be used together in combination in many cases; it is

however not possible to switch between RFPs using different technologies

during a call.

E-mail

An e-mail function, which can use the POP3, APOP or IMAP4 protocols to

check for incoming mail, is integrated into the Forum 5004/5008/5012. Mail

account retrieval can be configured for each member of staff

when configuring Forum 5004/5008/5012.

Forum 5004/5008/5012 then fetches the headers (Subject) and sender

information from incoming e-mails from the mail servers at preset intervals

and forwards them to the user’s system terminal.

E-mail accounts for sending mail can also be configured for users. E-mails can

then, for example, be sent direct from the Forum CTI to other users. In

addition, users who have had a voicebox configured for themselves can be

notified by e-mail of new voicebox messages.

Forum 5004/5008/5012 records important events and errors in an internal

logbook, the error store. Entries in the logbook (system messages) can also be

sent by e-mail to inform or alert system administrators.

Glossary

Please refer to the explanations in the Glossary (supplied as a PDF file on the

system CD).

Telephony Basic Settings

Factory Settings on Delivery 17

Factory Settings on Delivery

The following basic settings and features are active on delivery. We

recommend that you configure the Forum 5004/5008/5012

communications system to suit your individual requirements before using it

(see Configuration starting on page 138).

Tip: Notes on the functions listed below can be found in the glossary

(provided as a PDF file on the system CD).

Telephony Basic Settings

● The Forum 5004/5008/5012 is configured ready for use in Belgium.

● An inactive SIP trunk with the name “SIP” is configured. This SIP trunk is

bound to the “External trunk” route using the line seizure code “0”. For

external calls, you have to set up the SIP line.

● The password for the “Administrator” user is empty.

● The system PIN is set at “0000”.

Authorisations

The allocation of authorities regulates which functions terminals on

Forum 5004/5008/5012 can use. These authorities are configured for so-

called user groups, to which users and their terminals are then assigned.

Three user groups are preset: “Administrators”, “Standard” and “Guests”.

“Administrators” can access all functions in Forum 5004/5008/5012 and

have unlimited configuration rights. Users in the “Guests” group can not

configure Forum 5004/5008/5012, may not make any external calls and

can only use a limited range of Forum 5004/5008/5012 terminal functions.

The “Standard” user group is well suited as a starting point for creating user

groups for normal users of the system (e. g. the staff members of a company)

because of its default settings.

Note: When the Forum 5004/5008/5012 is commissioned, all

connected terminals are initially in the “Administrators” group.

For more details on the configuration of user groups, refer to the

online help in the chapter entitled “User manager”.

Authorisations

18 Factory Settings on Delivery

The following functions are delivered preset for user groups:

User group settings

Function / authorisation Standard Adminis-

trators

Guests

Service profile User Expert View

Applications

Costs - + -

Phone Book + + +

ForumCTI ++-

ForumCTI - Busy lamp ++-

ForumCount ++-

ForumHotel ++-

Forum ACD SV +++

Forum ACD Info +++

Forum ACD Agent +++

Courtesy Service off off off

Phone Book

Use LDAP +++

Use central +++

Edit central - + -

Use own company +++

Edit own company ---

Edit other companies ---

Entries (personal) 20 20 0

Dial in (outgoing)

External Inter-

national

Inter-

national

Incoming

only

Immediate external line seizure - - -

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Proximus Forum 5012, Forum 500 Series, Forum 5000, Forum 5004, Forum 5008, Forum 523, Forum 524, forum 525, Forum 526, Forum 550, Forum 560 Mounting And Commissioning Manual

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