Proximus Forum 5004 Mounting And Commissioning Manual

Type
Mounting And Commissioning Manual
Forum 5004
Forum 5008
Forum 5012
Mounting and Commissioning
Manual
Welcome to Proximus
Thank you for buying this Proximus product. Our products meet the highest
quality demands and are outstandingly designed.
The following instructions will guide you in the operation of your
Forum™ 5004/5008/5012 and answer all important questions. Should
you require further assistance or information, please contact the person
responsible for your system or your retailer first.
Internet:
www.proximus.be/pabx
Forum™ 5000 and Forum™ 500
This user guide applies to the Forum™ 5000 and Forum™ 500 product
families.
The Forum™ 5000 product family comprises the Forum™ 5500,
Forum™ 5004, Forum™ 5008 and Forum™ 5012 communications
systems.
The Forum™ 500 product family comprises the Forum™ 523/524,
Forum™ 525/526 and Forum™ 550/560 communications systems.
If individual features differ on the systems, a reference is made in this user
guide.
We hope you enjoy using Forum™ 5004/5008/5012.
Nearly all hardware and software names mentioned in this user guide are also
registered trademarks of their respective legal owners and as such underlie legal
requirements.
1
Contents
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Factory Settings on Delivery. . . . . . . . . . . . . . . . . . . . . . . . . .17
Telephony Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Authorisations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
LAN Settings / Internet Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Update Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Technical Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Updating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Mounting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Wall Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Opening and Closing Service Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Position of the Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Additional Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Connecting Hardware Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Configuring Installation Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
LED Display on a Hardware Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Configuration Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Interface Assignment, Cable Length . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
U
pn
Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
a/b Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Actor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
LAN Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
2
Power Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Installation (Rack Version). . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Product Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Assignment of RJ45-jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
LEDs, Installation Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Forum 5004/5008/5012 and Gateways . . . . . . . . . . . . 63
System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Signalling and Audio Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
DECT Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Gateway Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Automatic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Manual Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Operating a Gateway via Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Forum Gateway 560. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Overview of Forum Gateway 560 Components . . . . . . . . . . . . . . . . 76
Signalling and MGW Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
ISDN/DECT Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
First-time Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Operating a Forum Gateway 560 via Router . . . . . . . . . . . . . . . . . . . 81
Preliminary Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Construction of a Forum Gateway 560 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Forum Gateway 560 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Installation, Ambient Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
3
Installation in a 19" Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Installing Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Backplane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Uninterruptible Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Power Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Interfaces and Connectible Terminals . . . . . . . . . . . . . . . . . . . . . . . . 104
S
0
Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
U
pn
Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
a/b Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Forum Gateway 560 Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Overview of Available Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Forum 550 Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Forum 550 Card main processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Forum 550 Card PRA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Forum 550 Card 8 S0/T0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Forum 550 Card 8 digital extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Forum 550 Card 8 analogue extensions . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Forum 550 Media Gateway Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Forum Gateway 560 Connection via PCM-V Connection . . . . . . . .133
Installation Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Configuration Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Brief Guide to Initial Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Configuring the Forum 5004/5008/5012 . . . . . . . . . . . . . . . . . . 140
Preparing the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Starting the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Finishing the Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Saving and Loading the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Preconfiguration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Remote Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Codes for IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Receiving System Messages as E-Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Loading SW Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Resetting the System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Basic Hardware Settings Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
4
Voice over IP (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Quick Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
IP System Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
External SIP Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Internal SIP Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Propagation Delay and Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Latency and Packet Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Voice Quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Optimisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Call Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Useful Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
VoIP Profiles for SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Voice Activity Detection (VAD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Media Gateway (MGW). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Audio Processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
SIP Telephony. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
External SIP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
Internal SIP Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
SIP System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
SIP Entrance Intercom Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
Multi-Router Support for SIP Trunks . . . . . . . . . . . . . . . . . . . . . . . . . 178
Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
Preparing for Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Configuring Subnets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183
Assigning Subnets to SIP Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
VoIP System Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Device Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187
VoIP System Telephone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
LAN DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Start Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Local Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
Forum IPhone PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
5
IP Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Technical Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Displaying IP Camera Images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Configuring IP Cameras. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Hints and Examples of URL Notation for IP Cameras. . . . . . . . . . . 201
Granting User Authorisation for Access to IP Cameras . . . . . . . . . 205
Programming Function Keys for Access to an IP Camera . . . . . . . 205
Assigning an IP Camera to an EIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
U
pn
DECT and DECTover IP
®
. . . . . . . . . . . . . . . . . . . . . . . . 207
Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
DECT Base Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Dual Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Synchronisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Setting up the WLAN Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Configuring for a Remote Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
DECT Networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
DECT Areas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Signalling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Configuring DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
PBX Networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Point-to-Point Connection Technology . . . . . . . . . . . . . . . . . . . . . . . 229
Protocol: Q.SIG or DSS1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Master/Slave. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230
L1 Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230
Point-to-Point Connection Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231
Direct Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Connection via an Active Transmission System . . . . . . . . . . . . . . . . . . . . 231
Connection via the Public Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
6
IP Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Connection via Q.SIG.IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233
Connection via SIP Tie Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Bundles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Routes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Numbering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Technical Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
E.164 conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241
Further Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Loop Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Virtual Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
External Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
Information on the Update. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
Busy Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
PIN Code Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Switch authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251
Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Generating Your Own MoH Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
KDA Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Installing and Deinstalling the KDA Manager . . . . . . . . . . . . . . . . . . . . . 254
Starting the KDA Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
7
Automatic Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Mode of Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Audio Files for Call Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
File Format and Meta-Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Saving Procedure and Export. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Configuring Call distribution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Configuring the Export of Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Programming Function Keys for Controlling Automatic Recording . . 266
Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Setting Up Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Call Queue for a Comfort Hunt Group . . . . . . . . . . . . . . . . . . . . . . . . . 271
Welcome Tracks for a Comfort Hunt Group . . . . . . . . . . . . . . . . . . . .273
Forwarding Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273
Last Group Member Logoff. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274
Configuring Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275
Configuring Group Member Terminals . . . . . . . . . . . . . . . . . . . . . . . . .276
Configuring Hunt Group Call Function Keys . . . . . . . . . . . . . . . . . . . . . . . 277
Enabling Operation Via “Forum CTI” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Information on Potential Faults in Comfort Hunt Groups . . . . . . . .279
Particular Features of Hunt Group Calls. . . . . . . . . . . . . . . . . . . . . . .279
Team Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281
Explanation of Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Team Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Executive/Secretary Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284
Three-member Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Unified Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Toggle Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
8
Call Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Activation of Queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291
Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Examples of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Enquiry Station for an Operator with Two System Telephones . . . . . 292
Group of Three Enquiry Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Configuring the Multi-Company Variant . . . . . . . . . . . . . . . . . . . . . . 297
Configuring and Managing Companies. . . . . . . . . . . . . . . . . . . . . . . . . . . . .297
Assigning Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Assigning a Bundle/SIP Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Allocating Routing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Configuring the Company Exchange. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Working with the Multi-Company Variant. . . . . . . . . . . . . . . . . . . . .300
Company Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Making Calls Between Companies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Billing Charges per Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Configuring the PC Software . . . . . . . . . . . . . . . . . . . . . . . 302
Browser for Forum CTI and Forum Hotel. . . . . . . . . . . . . . . . . . . . . . 302
Application Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Remote Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
CSTA Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Setting up TAPI Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
LDAP Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Address Queries using LDAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .318
Querying External LDAP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .319
9
SNMP Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .323
Installing SNMP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Configuring SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . 325
General/Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
PBX Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .331
Forum Phone 51x/52x/53x: Extensions and
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .332
Key Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .332
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . 339
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
10
About this Manual 11
About this Manual
This user guide is intended for the technician installing the Forum 5004/
5008/5012 and putting it into operation. This will usually be the
responsibility of your Proximus agent, who will prepare the Forum 5004/
5008/5012 and hand over the configured, operational system.
The information on
installing the Forum 5004/5008/5012,
connecting terminals and putting them into operation, and
installing and configuring the software of components
is intended for these persons only.
Please note:The Forum 5004/5008/5012 may be installed and serviced
by qualified Proximus personnel only!
For users of the Forum 5004/5008/5012, this manual provides useful
information with regard to routine tasks and procedures (e.g. configuring
teams). In addition, a list of frequently asked questions will help the user to
detect and eliminate faults that may arise.
12 Features
Features
Forum 5004/5008/5012 is a communications system for integrated voice
communication. It is an innovative, modular and convergent system platform
designed primarily for VoIP voice applications. VoIP (“Voice over Internet
Protocol”) enables you to make telephone connections using Intranet and
Internet data links, making it possible to use new applications, and providing
cost advantages in many cases. The Forum 5004/5008/5012 can also be
used to make conventional internal telephone calls.
The Forum 5004/5008/5012 is equipped with all the interfaces
necessary for connecting system telephones, IP system telephones and
analogue terminals as part of its basic module. The system enables CTI
applications and system configuration using a standard web browser.
A powerful ARM CPU and implementation of the Linux operating system
guarantee the security of your investment, compatibility with current
Internet applications and future expandability.
Forum 5004/5008/5012 can be integrated into an existing network
(LAN) and be used from all workstations. VoIP integration and the
connection to an existing EMail system is possible.
The Forum 5004/5008/5012 is available as wall-mounted version. This
version is designed to be installed upright. All ports are accessible through
a removable service panel.
The Forum 5004/5008/5012 is also available in a 19" installation
version (“Rack”). This version is designed for installation in a 19" system
cabinet. This form of installation has the same connections – these are on
the front panel.
Configuration and programming
The Forum 5004/5008/5012 is configured and programmed using a special
web browser (the Web console), which can be run on a connected PC.
The configuration of the Forum 5004/5008/5012 can be prepared by a
Proximus agent. The Forum 5004/5008/5012 configuration can also be
edited or updated by the Proximus Customer Service Centre via remote
access.
Features 13
Te l e p h o n y
The Forum 5004/5008/5012 communications system offers external SIP
connections as “SIP trunk lines”. Alongside several SIP individual connections
with various SIP providers, direct-dialable SIP-DDI connections for external
telephony. Configuration and assignment of external SIP connections is done
for telephony users in a completely transparent manner. This facilitates a
smooth introduction to using internet telephony.
From its smallest version, Forum 5004/5008/5012 provides the following
connection options:
DECT-enabled U
pn
-connections for system telephones or DECT base
stations:
– Forum 5004: 4 U
pn
-connections
– Forum 5008: 8 U
pn
-connections
– Forum 5012: 12 U
pn
-connections
4 a/b-connections for analogue devices
2LAN connections
You can connect the following devices to Forum 5004/5008/5012:
Proximus system telephones Forum Phone 516 / 526 / 536 and
Forum Phone 515 / 525 / 535 to U
pn
ports
Base stations for DECT mobile phones to DECT-enabled U
pn
ports
VoIP system telephones Forum IPhone 525 and Forum IPhone 535, can be
connected using LAN
DECTover IP base stations for DECT handsets, can be connected using
LAN
analogue terminals to a/b ports
To connect Forum 5004/5008/5012 to existing company hardware, an
actor can be connected to a door opener contact. A doorbell and door
intercom can also be connected using additional devices.
CTI applications
Forum 5004/5008/5012 enables you to use CTI (Computer Telephony
Integration) applications. The TAPI (Telephony Application Programming
Interface) and CSTA (Services for Computer Supported Telecommunications
Applications) standards are supported for the purpose of integrating CTI
applications.
14 Features
Forum 5004/5008/5012 also features an integrated browser-based CTI
application, the Forum CTI. The Forum CTI allow users to call up and use
telephone functions from their PCs. Using the Forum CTI you can conveniently
manage image files for phone book entries (“Picture-ID”, display on the
Forum IPhone 545 and Forum IPhone 5025 / 5030 / 5040).
Furthermore, the Forum CTI Touch web application is a web-based solution
available for controlling telephony functions with current smartphones.
Call charges recording and connection data recording
You can use an external programme in conjunction with the Forum 5004/
5008/5012 communications system to record connection data. The
connection data are sent to the external programme via CSTA (Computer
Supported Telecommunications Application), where they can be analysed.
The separately licensable Forum Count web application enables you to record,
store and analyse telephony connections using configurable filters. You will
find more information on this topic in the Online Help of the web console.
Further telephony features
You can optimize telephone communication using the team functions and
call-queuing function.
Furthermore, additional programme packages can be activated and operated
which provide extended and convenient telephony functions. These include,
e.g. the Forum Voicemail, Forum Auto Attendant and Forum ACD digital voice
memory and voice information systems.
You can query the internal phone book of the Forum 5004/5008/5012
communications system via LDAP. It is also possible to integrate entries of an
external directory via LDAP. Furthermore, integration into a network
administration solution via SNMP is possible. For further information on the
various application interfaces, please refer to Application Interfaces starting
on page 304.
Networking
For meeting rising demands, the Forum 5004/5008/5012 communications
system can be networked with other communications systems via Q.SIG-IP or
SIP tie line. This is possible in a LAN as well as via VPN (“Internet tunnel”).
This enables you to connect distant locations and branches into a single, large
telephony network. Low-cost data connections can be used to network the
communications systems of branch offices instead of ordinary permanent
Features 15
lines. The number of simultaneous call connections between two
communications systems is limited by the available connection bandwidth an
also depends on the number of licenses you purchased for the “Network”
feature. Via the Q.SIG IP / SIP TIE Line networking, the Forum 5004/5008/
5012 communications system can serve as a subsystem or as a DECT server,
for example.
Networking is described in the chapter entitled PBX Networking starting on
page 228.
DECT networks
Forum 5004/5008/5012 supports the setting up of a DECT network,
enabling mobile office communications. For larger offices, using several DECT
stations (RFP, Radio Fixed Parts) can expand wireless network coverage and
provide a transparent handover between the RFPs while maintaining the
telephone connection.
Handsets as system terminals with all the system telephone features are
available for DECT telephony and handsets using GAP and CAP standards are
also supported. The handover between the RFPs also functions with
handsets using the GAP standard.
Up to 4 calls can be made simultaneously via an RPF, and up to 8 calls can be
made simultaneously if an RFP is connected via 2 U
pn
connections. The DECT
network can also be operated using VoIP (see U
pn
DECT and DECTover IP
®
starting on page 207).
Voice over IP (VoIP)
Forum 5004/5008/5012 supports the connection of VoIP terminals,
enabling the company’s existing internal network infrastructure (LAN with
100 MBit/s or 1000 MBit/s) to be used for telephony as well. VoIP system
telephones of the Forum IPhone 525 and Forum IPhone 535 types are
available for this purpose. These devices have the same functionality and
support the same features as the non IP-enabled system terminals.
For users wanting to use PC-supported telephony, IP system terminals are
available as separate licensable software versions (Softphone).
You can operate SIP system phones Forum IPhone 512 / Forum IPhone 545,
Forum IPhone 5010/5020/5025/5030/5040, standard SIP telephones
and SIP entrance intercom systems.
16 Features
Yo u c a n o p e ra te IP cameras in the Forum 5004/5008/5012
communications system. IP cameras can be used as door cameras in
conjunction with the entrance intercom systems (EIS) configured in the
communications system. These can be IP-based (SIP) EIS or analogue EIS. IP
cameras can also be used generally for monitoring rooms, parts of buildings or
outdoor areas.
You will find further information on this in the chapter on Voice over IP (VoIP)
starting on page 150.
DECTover IP
®
DECT networking via VoIP is another possible option for offices already
extensively using VoIP telephony. The Radio Fixed Parts (RFPs) are connected
via network data connections, so they do not occupy any U
pn
ports and can
use existing network connections. With DECTover IP, VoIP protocol data is
changed into DECT-compatible voice data direct on the RFPs. DECT-RFPs and
DECTover IP-RFP can be used together in combination in many cases; it is
however not possible to switch between RFPs using different technologies
during a call.
E-mail
An e-mail function, which can use the POP3, APOP or IMAP4 protocols to
check for incoming mail, is integrated into the Forum 5004/5008/5012. Mail
account retrieval can be configured for each member of staff
when configuring Forum 5004/5008/5012.
Forum 5004/5008/5012 then fetches the headers (Subject) and sender
information from incoming e-mails from the mail servers at preset intervals
and forwards them to the user’s system terminal.
E-mail accounts for sending mail can also be configured for users. E-mails can
then, for example, be sent direct from the Forum CTI to other users. In
addition, users who have had a voicebox configured for themselves can be
notified by e-mail of new voicebox messages.
Forum 5004/5008/5012 records important events and errors in an internal
logbook, the error store. Entries in the logbook (system messages) can also be
sent by e-mail to inform or alert system administrators.
Glossary
Please refer to the explanations in the Glossary (supplied as a PDF file on the
system CD).
Telephony Basic Settings
Factory Settings on Delivery 17
Factory Settings on Delivery
The following basic settings and features are active on delivery. We
recommend that you configure the Forum 5004/5008/5012
communications system to suit your individual requirements before using it
(see Configuration starting on page 138).
Tip: Notes on the functions listed below can be found in the glossary
(provided as a PDF file on the system CD).
Telephony Basic Settings
The Forum 5004/5008/5012 is configured ready for use in Belgium.
An inactive SIP trunk with the name “SIP” is configured. This SIP trunk is
bound to the “External trunk” route using the line seizure code “0”. For
external calls, you have to set up the SIP line.
The password for the “Administrator” user is empty.
The system PIN is set at “0000”.
Authorisations
The allocation of authorities regulates which functions terminals on
Forum 5004/5008/5012 can use. These authorities are configured for so-
called user groups, to which users and their terminals are then assigned.
Three user groups are preset: “Administrators”, “Standard” and “Guests”.
“Administrators” can access all functions in Forum 5004/5008/5012 and
have unlimited configuration rights. Users in the “Guests” group can not
configure Forum 5004/5008/5012, may not make any external calls and
can only use a limited range of Forum 5004/5008/5012 terminal functions.
The “Standard” user group is well suited as a starting point for creating user
groups for normal users of the system (e. g. the staff members of a company)
because of its default settings.
Note: When the Forum 5004/5008/5012 is commissioned, all
connected terminals are initially in the “Administrators” group.
For more details on the configuration of user groups, refer to the
online help in the chapter entitled “User manager”.
Authorisations
18 Factory Settings on Delivery
The following functions are delivered preset for user groups:
User group settings
Function / authorisation Standard Adminis-
trators
Guests
Service profile User Expert View
Applications
Costs - + -
Phone Book + + +
ForumCTI ++-
ForumCTI - Busy lamp ++-
ForumCount ++-
ForumHotel ++-
Forum ACD SV +++
Forum ACD Info +++
Forum ACD Agent +++
Courtesy Service off off off
Phone Book
Use LDAP +++
Use central +++
Edit central - + -
Use own company +++
Edit own company ---
Edit other companies ---
Entries (personal) 20 20 0
Dial in (outgoing)
External Inter-
national
Inter-
national
Incoming
only
Immediate external line seizure - - -
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Proximus Forum 5004 Mounting And Commissioning Manual

Type
Mounting And Commissioning Manual

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