Barco service bulletin
Serial Number: 1325
Date: 10/03/2017
Product: Event Master EC-200 event con-
troller
Priority code*: B
A.
”Must” modification, Barco will provide the necessary components to perform this modification
at no charge.
B.
Improves the reliability of the product.
C.
Improves the general working conditions of t he pr odu ct.
D.
For information only.
1. SSD RECOVERY ON THE EC-200 CONTROLLER
1.1 General
Phenom enon
In rare cases the EC-200 controller can fail to boot properly and not show the Event Master
Toolset GUI. This can occur due to the solid-state drive (SSD) having been corrupted from
hard power cycling using the power switch on the back of the unit.
Solution
Re-image the SSD. Upgrade the firmware and the operating system, as described in Info-T
1322: Upgrading the Firmware and Operating System on the EC-200 Controller. Following
the firmware and OS upgrade, use the power-off soft button (
) to shut down the EC-200
controller.
Scope
Affects EC-200 controllers.
1.2 SSD re-image
SSD recovery
Should the EC-200 controller fail to boot properly and not show the Event Master Toolset
GUI, perform an SSD recovery.
1. Go to the EC-200 Product Support webpage on the Barco website.
(h
ttp://www.barco.com/td/R9004771)
2. Go to EC-200 support and select Dr ivers & firmware.
3. Select the EC-200 Recovery SSD Image - English [v00.01.00.00] ZIP file.
4. Download (to any computer or to a USB thumb drive) and unzip the ZIP file.
The ZIP file contains an ISO file, a PDF, and a “what’s new” TXT file. The PDF contains
instructions for creating a bootable USB thumb drive and for re-imaging the SSD of the
EC-200 controller.
Should an SSD recovery not c orrect an EC-200 controller failure, the SSD may need to
be replaced. See Section 7.8 "HD SanDisk" of the Event Master devices Service Guide
Barco Inc, Image Processing
3078 Prospect Park Drive, Rancho Cordova, CA , 95670, USA
www.barco.com
Page 1 of 2
Barco service bulletin
(R5905949/02) for instructions on removing and installing a s olid-state hard drive that you
obtain from Barco customer service.
1.3 Barco technical support
Contact Barco
If you have further questions about SSD recovery, please visit the Barco Support web page
at h
ttps://www.barco.com/en/support, o r contact Barco technical support by phone.
• USA: +1 (866) 374-7878
• EMEA: 0800 90 0410
• CHINA: 40088 22726
• APAC: +603-78803362
InfoT: 1325
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