Netgear 7550 Installation guide

Business HSI Basic Installation

NETGEAR 7550

Technical Reference Guide v2.0

1

Static Business Class HSI Basic Installation

NETGEAR 7550

Table of Contents

Multiple LAN Support ........................................................................................................ 3

Full BHSI Install Summary ................................................................................................ 7

Physical Connections .......................................................................................................... 8

Auto Configuration ............................................................................................................. 9

Gateway Configuration ..................................................................................................... 10

Remote Access Configuration .......................................................................................... 15

Public LAN Configuration ................................................................................................ 19

Wireless Network Configuration ...................................................................................... 23

Support Team Contacts ..................................................................................................... 41

Appendix A: Configuring Static IP into Computers ......................................................... 42

Appendix B: Wireless Guest Access ................................................................................ 59

Business HSI Basic Installation

NETGEAR 7550

Technical Reference Guide v2.0

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Document Overview

Background

In September 2011, Frontier Legacy phased out the residential and business

class Sagem HSI modems (SE567 and SX762) and replaced them with the

Westell 7500. Although a good replacement for the Sagem modems, the

7500 is a temporary solution because it will be manufacturer discontinued in

2012. The final solution, which is similar to the 7500 but has many

improvements, is the Netgear 7550.

Note: Westell sold its modem technology to Netgear in early 2011 and

Netgear has rebranded the 7550 as a Netgear product. Except for the

name change the Netgear version is the same as the Westell version.

Replacing the 7500 with the 7550 results in several significant changes to

Frontier Legacy Business HSI installs:

• The 7550 replaces the 7500 for Business Class HSI products

• The 7550’s gateway address is 192.168.254.254

• The 7550 includes Wireless N

• The 7550 includes a second, “Guest”, wireless network which allows

customers to provide wireless access to their guests without the risk of

those guests accessing the customer’s network or the 7550’s

administrative features

• The 7550 can be setup without a DSL connection

When to use

this document

This document is for Legacy Static BHSI installs.

For a Dynamic BHSI install see “Legacy Residential NETGEAR 7550

Modem Technical Reference”.

Identify type of install (static vs. dynamic) from the Viryanet work order:

Static Dynamic

ISP Product Plan:

Business Class

HSI

(3M/386K

Static

IP)

ISP WAN Static IP: 173.84.104.138

ISP LAN Network: 173.84.104.164/30

ISP Network Size: /30

ISP Product Plan:

Business Class HSI (10M/1M)

Not covered in this document

Limited scope

This document does not describe any features or provisioning possibilities not

associated with a Static Business Class install. For that information, please

see “Legacy Residential NETGEAR 7550 Modem Technical Reference”

posted on the Outside Plant Reference Guide

(http://wcon.east.frontiercorp.com/corgs/OSP/index.htm).

Business HSI Basic Installation

NETGEAR 7550

Technical Reference Guide v2.0

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Multiple LAN Support

LAN Support

The 7550/7500 supports two simultaneous LAN networks: Private and Public

NOTE: The Private LAN address for the 7550 is 192.168.254.254, the Private

LAN address for the 7500 is 192.168.1.1.

The SE567 only supports a private LAN*: customer devices assigned private

addresses (like 192.168.254.1).

The SX762 only supports a public LAN*: customer devices assigned public

addresses (LAN Block from work order).

*When provisioned to product specifications

Modem Number of LAN

networks

supported

Type of LAN network

supported

SE567

(resi or dynamic business)

1 Private

SX762

(static business)

1 Public

7550/7500

(resi or business)

2 Private + Public

What does this

mean?

When deploying a 7550 to a Static Business Class customer, there are no

restrictions on wireless use. (Wireless devices can use the Private LAN)

Any customer devices manually provisioned with the assigned LAN Block IP

addresses will use the Public LAN. These devices on the Public LAN will

have unrestricted Internet access, both incoming and outgoing.

Any customer devices requesting an IP address will be assigned addresses

from the Private LAN (via the DHCP server). These devices on the Private

LAN will have unrestricted Internet access in only the outbound direction (to

the Internet). Internet devices trying to initiate a connection to a Private LAN

device will be blocked by network address translation (NAT). – just like

residential

Public LAN

173.84.136.169

Private LAN

192.168.254.254

DHCP

Server

NAT

WAN

74.42.86.10

Assigned via PPP

See page 12 for setup

Assigned by you

See page 21 for setup

On by default

New

Feature

Business HSI Basic Installation

NETGEAR 7550

Technical Reference Guide v2.0

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Multiple LAN Support, Continued

Working with

two LANs

At the conclusion of a Business Class install both Private and Public LANs

will be enabled and configured.

Note: The WAN and Public LAN addresses were simply chosen for example.

They will be different for every install.

Any device connected via wireless or wired that requests an IP address will

be automatically assigned an IP address from the Private LAN (via the DHCP

server).

To access modem: Use the 7550’s Private LAN address - 192.168.254.254

How many devices can the Private LAN support?

Answer: 33 devices (with default settings)

Continued on next page

Public LAN

173.84.136.169

Private LAN

192.168.254.254

DHCP Server

Public LAN

173.84.136.169

Private LAN

192.168.254.254

DHCP Server

NAT

WAN

74.42.86.10

Assigned via PPP

See page 12 for setup

Assigned by you

See page 21 for setup

On by default

Auto assigned 192.168.254.14

Auto assigned 192.168.254.15

Path to Internet

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Technical Reference Guide v2.0

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Multiple LAN Support, Continued

Working with

two LANs

(continued)

Any device connected via wireless or wired that has been manually assigned

an IP address from the Public LAN will be assigned to the Public LAN.

To access modem: Use the 7550’s Public LAN address – 173.84.136.169

How many devices can the Public LAN support?

Answer: depends on the LAN Block subnet mask: /30=1, /29=5, /28=13

Public LAN

173.84.136.169

Private LAN

192.168.254.254

DHCP Server

Manually assigned 173.84.136.170

(IP is LAN Block + 2)

Manually assigned 173.84.136.171

(IP is LAN Block +3)

Path to Internet

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NETGEAR 7550

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Typical two

LAN scenario

A typical scenario using both Private and Public LANs together is shown

here: A customer with 1 usable public LAN address (/30) can still benefit

from wireless by using the 33 available private addresses for wireless

connections.

Wireless users connect, and are assigned private IP addresses. They access

the Internet through the Private LAN – just like residential HSI.

Wired devices have been pre-provisioned with addresses from the Public

LAN block. They access the Internet through the Public LAN.

Devices on different LANs do not have access to each other.

Public LAN

173.84.136.169

Private LAN

192.168.254.254

DHCP

Server

Manually assigned 173.84.136.170

(IP is LAN Block +2)

Auto assigned

192.168.254.2544

Customer

Value

Business HSI Basic Installation

NETGEAR 7550

Technical Reference Guide v2.0

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Full BHSI Install Summary

Full install

summary

The following list summarizes all the tasks required to be manually

completed for a Business HSI full install.

• Outside cable and equipment conditioning and maintenance.

• Filter installation & Gateway installation and connection.

• Gateway configuration

a. Complete one-time setup wizard.

b. Verify the gateway static WAN IP address assignment.

c. Configure the gateway for remote access.

d. Configure the Public LAN.

e. Test service.

• Close order.

Business HSI Basic Installation

NETGEAR 7550

Technical Reference Guide v2.0

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Physical Connections

Overview

The connections section of this document describes the physical

connections required prior to configuration of a NETGEAR 7550

gateway.

Connection

diagram

Connect the

gateway

Follow these steps to properly connect the gateway prior to configuration:

Step Action

1

Install microfilters (A)

on all of the occupied phone jacks or

run a dedicated line directly to the phone jack from the NID.

Note: Microfilters vary. Use a phone line splitter with a single-

port microfilter or a dual-port microfilter (as shown).

2

Connect the Ethernet cable (B)

between the computer and

gateway.

3

Connect the RJ

-

11 phone cable (C)

between the phone jack (or

unfiltered side of microfilter) and gateway.

4

Connect power

to the gateway.

5

Continue to the next section

Ethernet cable

Business HSI Basic Installation

NETGEAR 7550

Technical Reference Guide v2.0

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Auto Configuration

Auto

Configuration

On initial setup (out of box installation) or after a factory reset, the 7550 will

run auto configuration. During the process, 7550 automatically detects WAN

connection type, i.e. DSL or Ethernet (E1/Uplink Port). It also auto detects

the PVC (0/35, 8/35 and 0/36) and connection type, i.e. PPPoE or Routed

Bridge (aka DHCP). Once the auto configuration completes, the user will be

directed to the Setup Wizard.

Business HSI Basic Installation

NETGEAR 7550

Technical Reference Guide v2.0

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Gateway Configuration

Walled garden

An Internet connection that is restricted prior to authentication. The Frontier

Netgear 7550 gateway has a built-in walled garden, also known as the one-

time setup wizard. When the walled garden/setup wizard is successfully

completed, the customer should be able to surf the Internet.

Configure the

gateway

After the physical connections are made, follow these steps to complete the

one-time setup wizard:

Step Action

1 Turn the switch labeled

Power

on the gateway’s back panel

to the On position.

Result: The modem boots and the DSL LED begins to blink

(training).

2 Wait for the

DSL

LED to be solid green (trained).

If ... Then ...

The LED is solid green Continue to step 3.

The LED stays flashing

(slow) green or off,

Check the physical

connections.

3 Open a web browser on the computer connected to the

gateway.

Result: The web browser should redirect to the gateway’s

one time setup wizard. If it does not, type a known URL (i.e.,

www.frontier.com, or www.yahoo.com) or 192.168.254.254

into the web browser address field.

4 Enter

fr0nt13r

as the password in the

New Password

and

Retype New Password fields, and then click the Apply

button on the Modem Password Setting screen.

Continued on next page

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Gateway Configuration, Continued

Configure the

gateway

(continued)

Step Action

5 Time Zone Setting: Select your time zone and click on

Apply.

6 Wireless Settings: By default, Wireless is enabled (On).

SSID is Frontier plus the last 4 digits of the gateway serial

number. Channel is configured as Auto.

7 Wireless Security Settings: By default, it is WPA2 Personal

(PSK) and AES. SSID Broadcast is enabled. Note that WPA

Share Key is printed on the bottom of the gateway panel.

Continued on next page

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Gateway Configuration, Continued

Configure the

gateway

(continued)

Step Action

8 PPPoE User Name and Password: Enter the primary account

email address into the User Name field and the primary

account password into the New Password and Retype New

Password fields, and then click the Apply button on the PPP

User Name and Password screen.

Result: An Internet Connection Status page is displayed.

9 Summary Page: This page summarizes Modem Settings.

Note that PPP Password is hidden for security reason. You

can click on Print to print out the Summary page and ask the

customer to save it for future reference and click on Next to

continue.

Continued on next page

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Gateway Configuration, Continued

Configure the

gateway

(continued)

Continued on next page

Step Action

10 Do not fill out the fields on the

Welcome to Frontier’s

High-Speed Internet Service page when displayed.

11 Leave the web browser open and continue to the next

section: “Verify the gateway static WAN IP address”.

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Technical Reference Guide v2.0

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Gateway Configuration, Continued

Verify the

gateway static

WAN IP

address

When the one-time setup wizard is successfully completed, verify that the

gateway has the correct static WAN IP address assigned. Follow these steps

to check the static WAN IP address on the gateway:

Step Action

1 Check the

IP Address

shown under

My Gateway

on the

Main

screen.

2 Verify that the address shown matches the WAN static IP address

provided on the work order.

IF… THEN…

IP address

matches

WAN

address on work order

Good. Jump ahead to step 4

IP address

doesn’t match

WAN address on work order

Bad. Go to next step (step 3)

3 The expected WAN IP address does not match work order. Call

the ISIS NOC to resolve before continuing. 866-ISIS-NOC (866-

474-7662)

4 Leave the web browser open and continue to the next section:

“Configure the gateway for remote access”.

Username

Example: From Viryanet Work Order…

ISP Domain: frontier.com

ISP User Name: customer

ISP Product Plan: Business Class DSL (3M/386K Static IP)

ISP WAN Static IP: 74.42.86.10

ISP LAN Network: 173.84.136.168/29

Business HSI Basic Installation

NETGEAR 7550

Technical Reference Guide v2.0

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Remote Access Configuration

Background

Remote access is configured to provide the Internet Help Desk (IHD) direct

access to the gateway via the WAN, rather than the LAN, minimizing

customer and technician on-site assistance requirements.

Configure the

gateway for

remote access

Follow these steps to configure remote access:

Step Action

1 Click the

Advanced

button on the

Main

screen.

2 Click the

Yes

button on the

Warning

screen.

Continued on next page

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Remote Access Configuration, Continued

Configure the gateway for remote access

(continued)

Step Action

3 Click

Remote Administration

on the

Advanced

screen.

4 If presented, login to the gateway. Remember the password?

(fr0nt13r)

Result: The Remote Administration screen is displayed.

Continued on next page

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Remote Access Configuration, Continued

Configure the gateway for remote access

(continued)

Step Action

5 Enter

remoteadmin

in

User Name

field and enter

f+rR3m0te

in

the Password field on the Remote Administration screen. Note

that the 7550 now supports both HTTP and HTTPS with a check

box “Enable Https” (Secured Communication) in the GUI.

HTTPS is enabled by default.

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6 Select

Enable Remote Access

and

Disable Timeout

then click

the Apply button on the Remote Administration screen.

Result: Remote access is enabled. IHD can access the gateway at

http://WAN IP Address: 2420 (i.e., http://74.42.41.170:2420).

7 Leave the web browser open and continue to the next section:

“Configure the Public LAN”.

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Public LAN Configuration

Public LAN

The NETGEAR 7550 will be configured to allow two simultaneous LAN

networks: Public LAN and Private LAN. This section deals with the Public

LAN.

The Public LAN supports the customer’s devices assigned public IP addresses

(from the work order’s LAN Block).

WARNING:

DHCP server

Do not enable the DHCP server on the Public LAN .

Configure the

Public LAN

Follow these steps to configure the Public LAN :

Step Action

1 Click the Advanced button on the Main screen.

2 Click the

Yes

button on the

Warning

screen.

Continued on next page

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Technical Reference Guide v2.0

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Public LAN Configuration, Continued

Configure the Public LAN

(continued)

Step Action

3 Click

Public LAN

on the

Advanced

screen.

4 Select

Public LAN Enable

on the

Public LAN

screen.

Continued on next page

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Netgear 7550 Installation guide

Netgear 7550 Installation guide

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