Frequently Asked Questions
Efficient 674081-IC-0802
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Frequently Asked Questions
Do you have dial tone on your telephone sets?
If you do not have dial tone on any of your telephone sets within your house or business,
please call Frontier Repair at 1-800-435-1504 or in Rochester, NY 777-1611.
You hear static on phone line.
If you hear static noise on the telephones connected to the telephone line providing the
Frontier DSL, check to make sure you have installed the microfilters correctly.(see pages 5 and 6)
NOTE: The in-line micro-filters are directional—the wall side must be connected to the wall outlet, and the phone side must
be connected to the telephone.
If you continue to have trouble, please call 1-800-239-4430.
The modem’s PWR light does not light but the PWR-SW is pushed in.
First, check that the outlet is powered by plugging another electrical device into it. Next, check
to make sure the connection to the modem’s PWR port is tight.
If the modem’s PWR light still fails to light, please call 1-800-239-4430.
The modem’s DSL light is out.
If the modem’s DSL light is after you have connected the modem to the phone line, make
sure the phone line is not connected to an in-line or wall mount micro-filter. If the modem’s
DSL light still fails to light, please call 1-800-239-4430.
The modem’s ENET light is out.
If you are using the USB method of installation this is normal. If you are using the Ethernet
method of installation, make sure one end of the Ethernet cable is securely attached to the
modem’s 10 BASE-T port and the other end is attached to your computer’s Ethernet port.
Make sure you are using a straight through cable and not a crossover cable. If the modem’s
ENET light still fails to light, please call 1-800-239-4430.