Insio C&G AX ITE/HS/ITC
USER GUIDE 2
(Instructions for Use)
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Caution
It is important to read this user guide and the
user guide 1 (safety manual) thoroughly and
completely. Follow the safety information to
avoid damage or injury.
Content
Welcome   4
Your hearing inruments   5
Inrument type  5
Getting to know your hearing inruments  6
Components and names  6
Controls  6
Hearing programs  8
Features  8
Daily use   9
Charging  9
Turning on and o hearing inruments  10
Switching to andby mode  11
Inserting and removing the hearing inruments  12
Adjuing the volume  14
Changing the hearing program  15
Further adjuments (optional)   15
Special liening situations   16
On the phone  16
Audio reaming with iPhone  17
Audio reaming with Android phone  17
Airplane mode for hearing inruments  17
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3
Maintenance and care   19
Cleaning  19
Drying  20
Storage  20
Professional maintenance  21
Important safety information   22
Safety information on power cells  22
Further information    25
Accessories  25
Operating, transport and orage conditions  25
Explanation of symbols  27
Troubleshooting  29
Country-specic information  31
Service and warranty  35
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4
Welcome
Thank you for choosing our hearing inruments to
accompany you through everyday life. Like anything new,
it may take you a little time to become familiar with them.
This guide, along with support from your Hearing Care
Professional, will help you underand the advantages
and greater quality of life your hearing inruments oer.
To receive the mo benet from your hearing
inruments, it is recommended that you wear them every
day, all day. This will help you get adjued to them.
The device may not look exactly like the guiding
illurations in these inructions. We reserve the
right to make any changes we consider necessary.
CAUTION
It is important to read this user guide and the safety
manual thoroughly and completely. Follow the
safety information to avoid damage or injury.
Before using your hearing inruments for the r
time, fully charge them.
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5
Your hearing inruments
This user guide describes optional features that
your hearing inruments may or may not have.
Ask your Hearing Care Professional to indicate the
features that are valid for your hearing inruments.
Inrument type
Your hearing inruments are worn in the outer ear. The
inruments are not intended for children under the age
of 3 years or persons with a developmental age of under
3 years.
A power cell (lithium-ion rechargeable battery) is
permanently built into your hearing inrument. This
enables easy charging with your charger.
The wireless functionality enables advanced audiological
features and synchronization between your two hearing
inruments.
Your hearing inruments feature Bluetooth® Low Energy*
technology allowing for easy data exchange with your
smartphone, and for seamless audio reaming with your
iPhone**.
* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any
use of such marks by WS Audiology Denmark A/S is under license. Other trademarks
and trade names are those of their respective owners.
** iPad, iPhone, and iPod touch are trademarks of Apple Inc., regiered in the U.S.
and other countries.
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6
Getting to know your hearing inruments
Please download the the Signia App for remote control
features.
You can also ask your Hearing Care Professional about
another remote control option.
Components and names
Push button
Microphone opening
Vent
Controls
With the push button you can, for example, switch
hearing programs. The Hearing Care Professional has
programmed your desired functions to the push button.
You can use the Signia App for remote control.
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7
Push button function L R
Press briefly:
Program up
Volume up
Volume down
Tinnitus therapy signal level up
Tinnitus therapy signal level down
TV ream on/o
Press for about 2 seconds:
Program up
Volume up
Volume down
Tinnitus therapy signal level up
Tinnitus therapy signal level down
TV ream on/o
Activate/deactivate airplane mode
Press for more than 3 seconds:
Standby/turn on
L = Left, R = Right
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8
Hearing programs
1
2
3
4
5
6
Read more in section "Changing the hearing program".
Features
The tinnitus therapy feature generates a sound to
diract you from your tinnitus.
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9
Daily use
Charging
Use Insio Charger to charge your hearing inruments.
Place your hearing inruments in the charger.
Follow the inructions in the charger's user guide. You
can also nd useful tips for charging in the charger's user
guide.
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XDo not place the hearing instruments in the
charger while it is warm.
10
Turning on and off hearing inruments
You have the following options to turn your hearing
inruments on or o.
XTurning on:
Take the inruments out of the charger.
The artup melody is played in your hearing
inruments. The default volume and hearing program
are set.
XTurning o in charger:
Place the hearing inruments in the charger.
Make sure the charger is on
XIf the charger is turned o and you insert
hearing inruments that are turned on, these
are not automatically turned o and will not be
recharged.
XIf the charger is on and you insert hearing
inruments that are turned on, these are
automatically turned o and recharged.
XTurning o on push
button:
Use the push button on
the hearing inrument.
Simply press and hold
for 10 seconds.
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Switching to andby mode
Via remote control, you can switch your hearing
inruments to andby mode. This mutes the hearing
inruments. When you leave andby mode, the
previously used volume and hearing program are set.
XIn andby mode, the hearing inruments are
not turned o completely. They draw some
power.
Therefore we recommend to use andby mode
only for a short period of time.
XIf you want to leave the andby mode but the
remote control is not at hand:
Turn your hearing inruments o and on again
by shortly placing them in the charger until one
or more LEDs light up.
To do this, the charger mu be powered. Wait
until the hearing inruments play the artup
melody. This may take several seconds. Note
that the default volume and hearing program
are set.
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Inserting and removing the hearing inruments
Your hearing inruments have been ne-tuned for your
right and left ear. The labeling on the hearing inruments
indicates the side:
"R" = right ear
"L" = left ear
Inserting a hearing inrument:
XCarefully push the hearing
inrument into the
ear canal.
XTwi it slightly until it sits
well.
Open and close
your mouth to avoid
accumulation of air in the
ear canal.
Removing a hearing inrument:
XPush lightly on the back of your ear to loosen the
hearing inrument.
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XGrip the hearing inrument
in the ear canal with two
ngers and pull it carefully
out.
Clean and dry your hearing inruments after usage.
Read more in section "Maintenance and care".
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Adjuing the volume
Your hearing inruments automatically adju the volume
to the liening situation.
XIf you prefer manual volume adjument, use a remote
control option.
An optional signal can indicate the volume change.
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Changing the hearing program
Depending on the liening situation, your hearing
inruments automatically adju their sound.
Your hearing inruments may also have several hearing
programs which allow you to change the sound, if
needed. An optional signal tone can indicate the program
change.
XTo change the hearing program manually, use a
remote control option.
Refer to section "Hearing programs" for a li of your
hearing programs.
The default volume is applied.
Further adjuments (optional) 
You can also use the hearing inrument controls to
change other features, for example, the level of the
tinnitus therapy signal.
Refer to section "Controls" for the setting of your controls.
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Special liening situations
On the phone
When you are on the phone, turn the
receiver slightly so that it does not
completely cover your ear.
Telephone program
You may prefer a certain volume when using the phone.
Ask your Hearing Care Professional to congure a
telephone program.
XSwitch to the telephone program whenever you are on
the phone.
If a telephone program is congured for your hearing
inruments, it is lied in section "Hearing programs".
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Audio reaming with iPhone
Your hearing inruments are Made for iPhone hearing
inruments. This means you can get phone calls and
lien to music from your iPhone directly into your hearing
inruments.
For more information about compatible iOS devices,
pairing, audio reaming and other useful functions,
contact your Hearing Care Professional.
Audio reaming with Android phone
If your mobile phone supports Audio Streaming for
Hearing Aids (ASHA), you can get phone calls and
lien to music from your mobile phone directly into your
hearing inruments.
For more information about compatible Android devices,
pairing, audio reaming and other useful functions,
contact your Hearing Care Professional.
Airplane mode for hearing inruments
Airplane mode is when Bluetooth® of your hearing
inruments is turned o. In areas where the use of
Bluetooth technology is not allowed (e.g. on some
airplanes), you can deactivate Bluetooth mode. This turns
Bluetooth in your hearing inruments o temporarily. The
hearing inruments ill work without Bluetooth, however
direct audio reaming will not be possible and other
functions will not be available.
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XTo deactivate or activate the Bluetooth mode, use the
smartphone app.
An alert tone indicates when Bluetooth mode is
deactivated or activated.
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Maintenance and care
To prevent damage it is important that you take care of
your hearing inruments and follow a few basic rules,
which will soon become a part of your daily routine.
Cleaning
For hygiene reasons and to maintain functionality, clean
your hearing inruments daily.
XClean your hearing inruments daily with a soft, dry
tissue.
XYour hearing inruments
may have a wax protection.
This prevents the ingress
of earwax. Be careful not to
damage the wax protection
when cleaning your hearing
inruments.
XNever use running water or immerse the
devices in water.
XNever apply pressure while cleaning.
XAsk your Hearing Care Professional for recommended
cleaning products, special care sets, or more
information on how to keep your hearing inruments
in good condition.
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