COX Business VoiceManager User guide

Category
Mobile phones
Type
User guide
VoiceManager User Guide
Release 2.0
Table of Contents
i
© 2014 by Cox Communications.
All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without prior written permission of Cox Communications.
Table of Contents
i
Table of Contents
Table of Contents ........................................................................................................................... i
Getting Started with Cox Business VoiceManager .................................................................... 1
First-Time Users ........................................................................................................................ 1
Logging into MyAccount .......................................................................................................... 1
Accessing the Web Portal ........................................................................................................ 2
VoiceManager Features ................................................................................................................ 3
Anonymous Call Rejection ....................................................................................................... 3
Automatic Callback ................................................................................................................... 4
Barge-In Exempt ........................................................................................................................ 5
Call Forwarding Busy .............................................................................................................. 11
Call Forwarding No Answer .................................................................................................... 12
Call Forwarding Not Reachable ............................................................................................. 13
Call Forwarding Remote Access............................................................................................ 14
Call Forwarding Selective ....................................................................................................... 15
Call Forwarding........................................................................................................................ 16
Call Hold ................................................................................................................................... 19
Call History ............................................................................................................................... 20
Call Notify ................................................................................................................................. 21
Call Park and Directed Call Park ............................................................................................ 23
Call Park Retrieve .................................................................................................................... 25
Call Pickup ............................................................................................................................... 26
Call Return ................................................................................................................................ 28
Call Transfer ............................................................................................................................. 29
Call Waiting .............................................................................................................................. 31
Calling Line ID .......................................................................................................................... 32
Calling Line ID Blocking per Call ........................................................................................... 33
Calling Line ID Delivery Internal ........................................................................................ 34
Calling Line ID Delivery External ........................................................................................ 35
Calling Name Delivery ............................................................................................................. 36
Calling Name Retrieval ............................................................................................................ 37
Calling Number Delivery ......................................................................................................... 38
Contact List .............................................................................................................................. 39
Custom Ringback .................................................................................................................... 40
Directed Call Park .................................................................................................................... 43
Table of Contents
ii
Directed Call Pickup ................................................................................................................ 44
Directed Call Pickup with Barge In ........................................................................................ 45
Do Not Disturb ......................................................................................................................... 46
Extension Dialing..................................................................................................................... 47
Group Directory ....................................................................................................................... 48
Hoteling .................................................................................................................................... 49
Hunting & Series Completion ................................................................................................. 50
Incoming Calling Plan (User) .................................................................................................. 54
Instant Group Call.................................................................................................................... 56
Last Number Redial ................................................................................................................. 59
Multi-Location Extension Dialing ........................................................................................... 60
Monitored Users ...................................................................................................................... 61
Music On Hold - User .............................................................................................................. 62
N-Way Conferencing ............................................................................................................... 64
Outgoing Calling Plan ............................................................................................................. 65
Outlook
®
Integration ................................................................................................................ 67
Personal Phone List ................................................................................................................ 68
Personal Status Manager ........................................................................................................ 69
Priority Alert ............................................................................................................................. 72
Privacy Settings ....................................................................................................................... 74
Push to Talk ............................................................................................................................. 76
Remote Office .......................................................................................................................... 78
Schedules ................................................................................................................................. 79
Selective Call Acceptance ...................................................................................................... 81
Selective Call Rejection .......................................................................................................... 82
Sequential Ring........................................................................................................................ 83
Simultaneous Ring Personal .................................................................................................. 87
Speed Dial ................................................................................................................................ 90
Speed Dial 8 ............................................................................................................................. 91
Speed Dial 100 ......................................................................................................................... 92
Standard Voice Mail ................................................................................................................ 93
Three-Way Calling/Consultation Hold/Call Transfer ............................................................ 96
Time Schedule (Personal and Holiday) ................................................................................. 97
Toll Restriction......................................................................................................................... 98
Trunk Group ............................................................................................................................. 99
Unified Messaging ................................................................................................................. 100
Table of Contents
iii
User Profile & Feature Settings ............................................................................................ 101
Virtual Number Service ......................................................................................................... 105
VoiceManager Toolbar .......................................................................................................... 106
Voice Portal ............................................................................................................................ 107
Appendix A ...................................................................................................................................... i
Feature Access Codes ............................................................................................................... i
Index ............................................................................................................................................. vii
Getting Started
VoiceManager MyAccount User Guide 1
Getting Started with Cox Business VoiceManager
First-Time Users
As a first time user to the Cox Business VoiceManager application, you will receive a welcome
email from [email protected]om before your installation date. The email will contain
your username and password.
Logging into MyAccount
Figure 1 shows a sample welcome email that new VoiceManager customers receive. The link
that is highlighted should be used to access VoiceManager MyAccount.
Figure 1. Welcome Email (sample)
Complete the following steps to log onto VoiceManager MyAccount.
1. Click the embedded link in the email to complete the registration process. You should see
the phrase, “Congratulations; you have successfully activated your account.”
2. Click Go to Login Page.
3. Complete the personalized Secret Question and Answer. (Note: The answer must be 5-
20 characters in length.)
4. Complete the Contact options and preferences information.
5. Click the Save button.
Getting Started
2 VoiceManager MyAccount User Guide
Accessing the Web Portal
You can access the VoiceManager Web Portal in MyAccount through a graphical user interface
(GUI).
Figure 2. MyAccount Login Page
Use the following steps to access the VoiceManager Web Portal.
1. Enter www.cox.com in your web browser to open the Cox Business home page.
2. Click MyAccount in the Business options at the top of the screen.
3. Enter the login name that has been assigned to you in the Username field. (Note: Your
login name/email address has been set up with Administrator privileges.)
4. Enter your Password in the corresponding field. (Note: All first-time users are prompted
to change their password.)
5. Click Go to view your online profile information and associated accounts.
VoiceManager Features
VoiceManager User Guide 3
VoiceManager Features
This section provides steps to help you activate, enable and manage your VoiceManager features
on your phone and online. Descriptions and benefits are provided where available.
Anonymous Call Rejection
This feature has been combined with others to create Call Acceptance & Rejection.
VoiceManager Features
4 VoiceManager MyAccount User Guide
Automatic Callback
Feature Description
Automatic Callback provides notification when a busy line within a group becomes available.
This feature is available with the VoiceManager Enhanced and Unlimited packages and IP
Centrex service.
Solution
Save time wasted on busy signals and redials. Automatic Callback redials the last number called
as soon as it becomes available and connects instantly!
Setup
Turn On Automatic Callback
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Dial/Redial
section, click the
Automatic Callback link.
5. Choose the On radio
button.
6. Click the Save button.
Result: A message indicates
your Automatic Callback
settings were updated.
VoiceManager Features
VoiceManager MyAccount User Guide 5
Barge-In Exempt
Feature Description
Barge-In Exempt allows you to block users who have the Directed Call Pickup with barge-in
feature from intruding on your active calls. This feature is available with IP Centrex service.
Solution
Maintain your privacy on a phone call without possibility of interruption from callers with barge-in
capability. Barge-In Exempt conveniently turns on or off with the click of a button.
Setup
Barge-In Exempt
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Advanced Call
Settings tab.
4. Under the Team Calling
section, click the Barge-In
Exempt link.
5. Click the ON radio button
to block anyone with
Directed Call Pickup with
Barge-In from
conferencing in on your
calls. Clicking the Off radio
button will allow barge-ins.
6. Click the Save button.
Result: A message indicates
the Barge-In Exempt settings
were updated successfully.
VoiceManager Features
6 VoiceManager MyAccount User Guide
Busy Lamp
Feature Description
Busy Lamp works with the IP Phone to enable seeing when designated users are engaged in a
telephone call. It is available with IP Centrex service.
Solution
Improve productivity with this advanced monitoring capability. Calls can be answered and routed
in record time, ensuring customer’s needs are met quickly!
Setup
Designate Monitored Users
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Advanced Call
Settings tab.
4. Under the Team Calling
section, click the Busy
Lamp link.
5. Click the user or users
listed in the Available
Users list you want to
designate as a
Monitored User.
Monitored Users are those
individuals whose phone
activity can be monitored by
others through the shared
call appearance feature
available on the IP Phones
and Receptionist Console
Software.
6. Click the Add or Add All
button to move one or all
to the Monitored Users
list.
7. Likewise, click the
Remove or Remove All
button to remove users
from the Monitored
Users list and return
them to Available
Users.
VoiceManager Features
VoiceManager MyAccount User Guide 7
8. To find a user that is not
in the Available Users
list, click the Search
drop-down menu.
9. Click either the Last
Name or First Name
option.
10. Enter the name in the
Search field.
11. Click the Find button.
12. Once the list is
complete, click the Save
button.
VoiceManager Features
8 VoiceManager MyAccount User Guide
Call Acceptance and Rejection
Feature Description
Call Acceptance and Rejection provides the ability to receive and reject calls that meet
specified conditions. Rejected calls hear an announcement that the customer cannot be reached
at the moment. Call Acceptance and Rejection is available with the VoiceManager Enhanced and
Unlimited packages and IP Centrex service.
Solution
Call Acceptance and Rejection helps manage incoming calls by authorizing whether or not to
answer them. Create time range rules to determine whether a call is accepted or rejected. Avoid
harassing phone calls and block those that prevent focusing on business or customers with the
Call Acceptance and Rejection feature.
Setup
Turn On Call Acceptance and Rejection
1. Log in to VoiceManager
MyAccount.
2. Click the VoiceManager
Tools menu in the left
navigation bar.
3. Click the Call Settings
tab.
4. Under the Call
Acceptance section,
click the Call
Acceptance and
Rejection link.
5. Click the Add Selective
Call Acceptance Rule
link.
6. Enter an explanation for
the rule in the
Description field.
7. Select the type of phone
number to apply the
rule to in the When
Receiving Calls From
drop-down menu.
8. Define how to treat the
call by clicking the
Accept Call or Do Not
Accept Call radio
button.
9. Select when to apply the
rule by choosing an
option in the During
Regular Schedule and
Schedule drop-down
VoiceManager Features
VoiceManager MyAccount User Guide 9
menus.
10. Create separate
Acceptance or Rejection
rules if both a Regular
and Holiday schedule is
desired.
See
Setting Up Schedules
for instructions on how to
create and edit a schedule.
11. Click the Save and
Return button.
Create a Selective Call
Rejection rule by clicking the
Add Selective Call Rejection
link in step 5 and repeating
steps 6-10.
VoiceManager Features
10 VoiceManager MyAccount User Guide
Call Forwarding Always
This feature has been combined with others to create Call Forwarding.
VoiceManager Features
VoiceManager MyAccount User Guide 11
Call Forwarding Busy
This feature has been combined with others to create Call Forwarding.
VoiceManager Features
12 VoiceManager MyAccount User Guide
Call Forwarding No Answer
This feature has been combined with others to create Call Forwarding.
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COX Business VoiceManager User guide

Category
Mobile phones
Type
User guide

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