COX Business VoiceManager User guide

VoiceManager User Guide

Release 2.0

Table of Contents

i

mechanical, photocopying, recording, or otherwise, without prior written permission of Cox Communications.

Table of Contents

i

Table of Contents

Table of Contents ........................................................................................................................... i

Getting Started with Cox Business VoiceManager .................................................................... 1

First-Time Users ........................................................................................................................ 1

Logging into MyAccount .......................................................................................................... 1

Accessing the Web Portal ........................................................................................................ 2

VoiceManager Features ................................................................................................................ 3

Anonymous Call Rejection ....................................................................................................... 3

Automatic Callback ................................................................................................................... 4

Barge-In Exempt ........................................................................................................................ 5

Call Forwarding Busy .............................................................................................................. 11

Call Forwarding No Answer .................................................................................................... 12

Call Forwarding Not Reachable ............................................................................................. 13

Call Forwarding Remote Access............................................................................................ 14

Call Forwarding Selective ....................................................................................................... 15

Call Forwarding........................................................................................................................ 16

Call Hold ................................................................................................................................... 19

Call History ............................................................................................................................... 20

Call Notify ................................................................................................................................. 21

Call Park and Directed Call Park ............................................................................................ 23

Call Park Retrieve .................................................................................................................... 25

Call Pickup ............................................................................................................................... 26

Call Return ................................................................................................................................ 28

Call Transfer ............................................................................................................................. 29

Call Waiting .............................................................................................................................. 31

Calling Line ID .......................................................................................................................... 32

Calling Line ID Blocking per Call ........................................................................................... 33

Calling Line ID Delivery — Internal ........................................................................................ 34

Calling Line ID Delivery – External ........................................................................................ 35

Calling Name Delivery ............................................................................................................. 36

Calling Name Retrieval ............................................................................................................ 37

Calling Number Delivery ......................................................................................................... 38

Contact List .............................................................................................................................. 39

Custom Ringback .................................................................................................................... 40

Directed Call Park .................................................................................................................... 43

Table of Contents

ii

Directed Call Pickup ................................................................................................................ 44

Directed Call Pickup with Barge In ........................................................................................ 45

Do Not Disturb ......................................................................................................................... 46

Extension Dialing..................................................................................................................... 47

Group Directory ....................................................................................................................... 48

Hoteling .................................................................................................................................... 49

Hunting & Series Completion ................................................................................................. 50

Incoming Calling Plan (User) .................................................................................................. 54

Instant Group Call.................................................................................................................... 56

Last Number Redial ................................................................................................................. 59

Multi-Location Extension Dialing ........................................................................................... 60

Monitored Users ...................................................................................................................... 61

Music On Hold - User .............................................................................................................. 62

N-Way Conferencing ............................................................................................................... 64

Outgoing Calling Plan ............................................................................................................. 65

Outlook

®

Integration ................................................................................................................ 67

Personal Phone List ................................................................................................................ 68

Personal Status Manager ........................................................................................................ 69

Priority Alert ............................................................................................................................. 72

Privacy Settings ....................................................................................................................... 74

Push to Talk ............................................................................................................................. 76

Remote Office .......................................................................................................................... 78

Schedules ................................................................................................................................. 79

Selective Call Acceptance ...................................................................................................... 81

Selective Call Rejection .......................................................................................................... 82

Sequential Ring........................................................................................................................ 83

Simultaneous Ring Personal .................................................................................................. 87

Speed Dial ................................................................................................................................ 90

Speed Dial 8 ............................................................................................................................. 91

Speed Dial 100 ......................................................................................................................... 92

Standard Voice Mail ................................................................................................................ 93

Three-Way Calling/Consultation Hold/Call Transfer ............................................................ 96

Time Schedule (Personal and Holiday) ................................................................................. 97

Toll Restriction......................................................................................................................... 98

Trunk Group ............................................................................................................................. 99

Unified Messaging ................................................................................................................. 100

Table of Contents

iii

User Profile & Feature Settings ............................................................................................ 101

Virtual Number Service ......................................................................................................... 105

VoiceManager Toolbar .......................................................................................................... 106

Voice Portal ............................................................................................................................ 107

Appendix A ...................................................................................................................................... i

Feature Access Codes ............................................................................................................... i

Index ............................................................................................................................................. vii

Getting Started

VoiceManager MyAccount User Guide 1

Getting Started with Cox Business VoiceManager

First-Time Users

As a first time user to the Cox Business VoiceManager application, you will receive a welcome

email from [email protected]om before your installation date. The email will contain

your username and password.

Logging into MyAccount

Figure 1 shows a sample welcome email that new VoiceManager customers receive. The link

that is highlighted should be used to access VoiceManager MyAccount.

Figure 1. Welcome Email (sample)

Complete the following steps to log onto VoiceManager MyAccount.

1. Click the embedded link in the email to complete the registration process. You should see

the phrase, “Congratulations; you have successfully activated your account.”

2. Click Go to Login Page.

3. Complete the personalized Secret Question and Answer. (Note: The answer must be 5-

20 characters in length.)

4. Complete the Contact options and preferences information.

5. Click the Save button.

Getting Started

2 VoiceManager MyAccount User Guide

Accessing the Web Portal

You can access the VoiceManager Web Portal in MyAccount through a graphical user interface

(GUI).

Figure 2. MyAccount Login Page

Use the following steps to access the VoiceManager Web Portal.

1. Enter www.cox.com in your web browser to open the Cox Business home page.

2. Click MyAccount in the Business options at the top of the screen.

3. Enter the login name that has been assigned to you in the Username field. (Note: Your

login name/email address has been set up with Administrator privileges.)

4. Enter your Password in the corresponding field. (Note: All first-time users are prompted

to change their password.)

5. Click Go to view your online profile information and associated accounts.

VoiceManager Features

VoiceManager User Guide 3

VoiceManager Features

This section provides steps to help you activate, enable and manage your VoiceManager features

on your phone and online. Descriptions and benefits are provided where available.

Anonymous Call Rejection

This feature has been combined with others to create Call Acceptance & Rejection.

VoiceManager Features

4 VoiceManager MyAccount User Guide

Automatic Callback

Feature Description

Automatic Callback provides notification when a busy line within a group becomes available.

This feature is available with the VoiceManager Enhanced and Unlimited packages and IP

Centrex service.

Solution

Save time wasted on busy signals and redials. Automatic Callback redials the last number called

as soon as it becomes available and connects instantly!

Setup

Turn On Automatic Callback

1. Log in to VoiceManager

MyAccount.

2. Click the VoiceManager

Tools menu in the left

navigation bar.

3. Click the Call Settings

tab.

4. Under the Dial/Redial

section, click the

Automatic Callback link.

5. Choose the On radio

button.

6. Click the Save button.

Result: A message indicates

your Automatic Callback

settings were updated.

VoiceManager Features

VoiceManager MyAccount User Guide 5

Barge-In Exempt

Feature Description

Barge-In Exempt allows you to block users who have the Directed Call Pickup with barge-in

feature from intruding on your active calls. This feature is available with IP Centrex service.

Solution

Maintain your privacy on a phone call without possibility of interruption from callers with barge-in

capability. Barge-In Exempt conveniently turns on or off with the click of a button.

Setup

Barge-In Exempt

1. Log in to VoiceManager

MyAccount.

2. Click the VoiceManager

Tools menu in the left

navigation bar.

3. Click the Advanced Call

Settings tab.

4. Under the Team Calling

section, click the Barge-In

Exempt link.

5. Click the ON radio button

to block anyone with

Directed Call Pickup with

Barge-In from

conferencing in on your

calls. Clicking the Off radio

button will allow barge-ins.

6. Click the Save button.

Result: A message indicates

the Barge-In Exempt settings

were updated successfully.

VoiceManager Features

6 VoiceManager MyAccount User Guide

Busy Lamp

Feature Description

Busy Lamp works with the IP Phone to enable seeing when designated users are engaged in a

telephone call. It is available with IP Centrex service.

Solution

Improve productivity with this advanced monitoring capability. Calls can be answered and routed

in record time, ensuring customer’s needs are met quickly!

Setup

Designate Monitored Users

1. Log in to VoiceManager

MyAccount.

2. Click the VoiceManager

Tools menu in the left

navigation bar.

3. Click the Advanced Call

Settings tab.

4. Under the Team Calling

section, click the Busy

Lamp link.

5. Click the user or users

listed in the Available

Users list you want to

designate as a

Monitored User.

Monitored Users are those

individuals whose phone

activity can be monitored by

others through the shared

call appearance feature

available on the IP Phones

and Receptionist Console

Software.

6. Click the Add or Add All

button to move one or all

to the Monitored Users

list.

7. Likewise, click the

Remove or Remove All

button to remove users

from the Monitored

Users list and return

them to Available

Users.

VoiceManager Features

VoiceManager MyAccount User Guide 7

8. To find a user that is not

in the Available Users

list, click the Search

drop-down menu.

9. Click either the Last

Name or First Name

option.

10. Enter the name in the

Search field.

11. Click the Find button.

12. Once the list is

complete, click the Save

button.

VoiceManager Features

8 VoiceManager MyAccount User Guide

Call Acceptance and Rejection

Feature Description

Call Acceptance and Rejection provides the ability to receive and reject calls that meet

specified conditions. Rejected calls hear an announcement that the customer cannot be reached

at the moment. Call Acceptance and Rejection is available with the VoiceManager Enhanced and

Unlimited packages and IP Centrex service.

Solution

Call Acceptance and Rejection helps manage incoming calls by authorizing whether or not to

answer them. Create time range rules to determine whether a call is accepted or rejected. Avoid

harassing phone calls and block those that prevent focusing on business or customers with the

Call Acceptance and Rejection feature.

Setup

Turn On Call Acceptance and Rejection

1. Log in to VoiceManager

MyAccount.

2. Click the VoiceManager

Tools menu in the left

navigation bar.

3. Click the Call Settings

tab.

4. Under the Call

Acceptance section,

click the Call

Acceptance and

Rejection link.

5. Click the Add Selective

Call Acceptance Rule

link.

6. Enter an explanation for

the rule in the

Description field.

7. Select the type of phone

number to apply the

rule to in the When

Receiving Calls From

drop-down menu.

8. Define how to treat the

call by clicking the

Accept Call or Do Not

Accept Call radio

button.

9. Select when to apply the

rule by choosing an

option in the During

Regular Schedule and

Schedule drop-down

VoiceManager Features

VoiceManager MyAccount User Guide 9

menus.

10. Create separate

Acceptance or Rejection

rules if both a Regular

and Holiday schedule is

desired.

See

Setting Up Schedules

for instructions on how to

create and edit a schedule.

11. Click the Save and

Return button.

Create a Selective Call

Rejection rule by clicking the

Add Selective Call Rejection

link in step 5 and repeating

steps 6-10.

VoiceManager Features

10 VoiceManager MyAccount User Guide

Call Forwarding Always

This feature has been combined with others to create Call Forwarding.

VoiceManager Features

VoiceManager MyAccount User Guide 11

Call Forwarding Busy

This feature has been combined with others to create Call Forwarding.

VoiceManager Features

12 VoiceManager MyAccount User Guide

Call Forwarding No Answer

This feature has been combined with others to create Call Forwarding.

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COX Business VoiceManager User guide

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