NCR XL10W Series User manual

User Guide

NCR XL10W (5910)

Release 1.0 and 1.1

BCC5–0000–5197

Issue C

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in

the United States and/or other countries. Other product names mentioned in this publication may be

trademarks or registered trademarks of their respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks

or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is

permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice

must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,

software, and firmware become available. NCR, therefore, reserves the right to change specifications

without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the

world. In some instances, photographs are of equipment prototypes. Therefore, before using this

document, consult with your NCR representative or NCR office for information that is applicable and

current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity,

organization, and value of this book. Please use the link below to send your comments.

EMail: FD230036@ncr.com

By NCR Corporation

Atlanta, GA U.S.A.

i

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and

field engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or

reproduced without consent.

Safety Requirements

The NCR XL10W (5910) conforms to all applicable legal requirements. To view the

compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements

(B005-0000-1701).

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase

voltage not exceeding 240 V.

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the

appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those

which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system damage.

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least

resistance for electric current to reduce the risk of electric shock. This product is

equipped with an electric cord having an equipment-grounding conductor and a

grounding plug. The plug must be plugged into a matching outlet that is properly

installed and grounded in accordance with all local codes and ordinances. Do not

modify the plug provided – if it will not fit the outlet, have the proper outlet installed by

a qualified electrician. Improper connection of the equipment-grounding conductor can

result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without

yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the

equipment-grounding conductor to a live terminal. Check with a qualified electrician or

service personnel if the grounding instructions are not completely understood, or if you

are in doubt as to whether the product is properly grounded.

ii

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole

receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

Out of Box Failure (OBF)

If you experience an out of box failure (OBF) during installation or staging related to a

missing, wrong or defective unit or item, simply provide NCR with a detailed

description of the issue and the item will be replaced free of charge. For assistance with

this process send an email to CustomerSat.Retail@ncr.com with the following details:

• NCR Sales Order # (Sales Order # are located on the box)

• Date of Product Installation

• Product Model #

• Unit Serial #

• NCR part # of defective/missing/wrong component

• Description of Failure (please be specific. For example: “display will not power on”)

• Customer/Requestor’s contact name, phone number and/or e-mail address

• Address to ship replacement part(s)

Transport the product in its original packaging to prevent impact damages.

If you do not have access to a computer, you may leave a voice message at: 1-800-528-

8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a

phone number and/or an email address so NCR can contact you if additional details are

needed.

Note: Used equipment that experiences a failure does not qualify as an OBF and should

go through the NCR warranty process.

Warranty

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the

warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines

listed in the Site Preparation section of this document and the NCR Workstation and

Peripheral AC Wiring Guide (BST0-2115-53).

For detailed warranty arrangements please consult your contract documents.

iii

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.

Call the NCR Customer Care Center at 1-800-262-7782 and have the following information

available when you place the call.

• Class/Model number of the defective equipment

• Serial Number of the defective equipment

• Equipment location in the store

• Description of the problem, including any system error codes, error condition, or

guidance to the area of failure.

The NCR Agent will provide you with a work order number, which serves as your

Return Material Authorization (RMA). Please provide the RMA on the outside of the

shipping box.

Note: A work order must be opened for each device that is shipped for repair.

iv

Table of Contents

Chapter 1: Product Overview

Base Models 2

Features and Benefits 3

Display Port Model Optional Features 4

USB-CModel Optional Features 7

Specifications 8

Display Mounts 10

XL10W Wedge Stand (5910-F030/K030) 10

XL–Series Stand (5910-F033, 5910-F233) 10

Integration Tray Mount (5968–K024) 11

X–Series Table Top Stand (5968–K031) 11

Checkstand Mount (5968–K039) 12

WallMount (7702–K320) 12

Third Party Mount 13

VESAFiller Plate (5915–K320) 13

Magnetic Stripe Reader (5910-F141, 5910-F241) 14

Data Encryption 14

Card Data Encoding 14

Card Thickness 14

Miscellaneous Kits 15

5910–F302/K302 15

5915–K470 15

7613–K470 15

7702–K470 16

LabelLocations 17

Display Port Model 17

USB-CModel 18

v

Chapter 2: Hardware Installation

Installation Restrictions 19

Ergonomic Workplace 20

Installing the Display 21

Installing the Display to the XL-Series Stand 22

Installing the Display to the XL10W Wedge Stand 29

Installing the Display to the XL10W Pole Mount 32

Connecting to a POS Terminal 36

Display Port Model 36

USB-CModel 42

Chapter 3: Operation and Cleaning

Projected Capacitive Touchscreen 43

Using the PCap Touchscreen 43

Touchscreen Cleaning Procedures 43

Magnetic Stripe Reader 44

Using the MSR 44

Care of Cards 44

Card Thickness 44

Cabinet Cleaning Procedures 45

Chapter 4: NCR Software OSD Utility

Introduction 46

Supported Features 46

Installing the Utility 47

Running the Utility (GUI Version) 48

Main Menu 48

Monitors Detected Panel 48

Center Panel 48

Control Buttons 49

Display Adjustment Procedures 51

Resetting Factory Defaults 52

Running the Utility (Console Version) 53

vi

Revision Record

Issue Date Remarks

A

Nov 2017 First Issue

B

July 2018 Changed 1432-C681-0013 / 497-0517916 to 1432-C805-0013 / 497-

0521105

Added XL10W Wedge Stand (F030)

C

Oct 2018 Added Anti-Glare and white features

Added XL10WPole Mount (F302)

Added "Installing the Display to the XL10W Pole Mount" section

Renamed "blank plate" to "filler plate" and "VESA Adapter" to

"VESAFiller Plate"

Chapter 1: Product Overview

The NCR XL10W (5910) display offers flexibility and ultra–thin design that will look

great in any retail environment. The XL10W display features bright, high contrast LCD

to make it easy to read. This stylish display is available as a 10–inch projected capacitive

(PCAP) touchscreen or LED backlight non–touch.

The XL10W Display Port model is compatible with any product that has a display port

video and a USB interface and the XL10W USB-C model is compatible with any NCR

USB-Cequipped terminal. The XL10W display can be used as an associate display or

rear mounted to a terminal or free standing to display pricing and promotional

messages. This is available with an encrypted magnetic stripe reader (MSR) for

enhanced security. Whichever option is preferred, these displays are sure to enhance

the appearance of the wrap stand or checkout and save valuable counter space.

1-2 Product Overview

Base Models

Base Model Description

Display Port Model

5910-1010-9090 XL10W, 10.1" Display, No Touch

5910-1310-9090 XL10W, 10.1" Display, PCAP

5910-2310-9090 XL10W, 10.1" Display, PCAP, White

5910-3010-9090 XL10W, 10.1" Display, No Touch with Anti-Glare

USB-C Model

5910-5010-9090 XL10W, 10.1" Display, No Touch, USB-C

5910-5310-9090 XL10W, 10.1" Display, PCAP, USB-C

Product Overview 1-3

Features and Benefits

Features Description

Touch Displays

10.1"Projected Capacitive (PCap) • Zero Bezel

• 10–Point Multi–Touch Interface

• 400 NIT LED LCD

• 16:10 Aspect Ratio

• 1920x1200 Resolution

• Display Port or USB-C DPAlt Mode

• Software OSD Support

Non–Touch Displays

10.1"LEDBacklight • Zero Bezel

• 400 NIT LED LCD

• 16:10 Aspect Ratio

• 1920x1200 Resolution

• Display Port or USB-C DPAlt Mode

• Software OSD Support

Peripherals

MSR, NCREncrypted USB 3-Track Provides a 3-Track, Encrypting MSR

Filler Plate, Right Side Provides a filler plate when an MSR is not

installed

Filler Plate, Left Side Provides a blank plate when a Port B(Left

Side) feature is not installed

1-4 Product Overview

Display Port Model Optional Features

Optional Features Description

Power Cord 5910–F100

1416–C325–0030

USPower Cord Provides a 3 m (118.11 in.)

power cord for an external

power supply.

5910–F101

1416–C323–0030

International Power Cord

5910–F102

1416–C321–0030

UK Power Cord

5910–F103

1416–C322–0030

Australia Power Cord

5910–F104

1416–C391–0030

China Power Cord

5910–F105

1416–C320–0030

SEVPower Cord

5910–F106

1432–C366–0030

IndiaPower Cord

5910–F107

1416–C009–0018

ArgentinaPower Cord

1424–C124–0030

Japan Power Cord

Display Port Cables 1432–C614–0005

0.5 m (19.69 in.) Display Port

Cable

Provides a display port cable

used for integration with XR7

terminal. To be used only on

displays attached directly to

the XR POStable top stand.

5910–F110

1432–C614–0008

0.84 m (33.07 in.) Display Port

Cable

Provides a display port cable

used for integration with XR7

terminal using the rear

display arm of the POS table

top stand.

5910–F111

1432–C614–0013

1.3 m (51.18 in.) Display Port

Cable

Provides a display port cable.

5910–F112

1432–C614–0040

4 m (157.48 in.) Display Port

Cable

Provides a display port cable.

Product Overview 1-5

Optional Features Description

ExternalPower

Cables

5910–F120

5915–K100

Universal Switching

MEPSPower Supply - 12V, 2.5

A output (ROHS)

Provides a 12VDC Power

Adapter, 40W, DOEVI, 4 pin

Mini-DIN connector.

5910–F121

1432–C591–0013

1.3 m (51.18 in.) USBType A

with power connector

Provides a USBcable with

latching 1x8 connector on the

display end, a USB connector

on the terminal end, and a

barrel connector in the

middle for an external power

supply. Requires both an

external power brick and a

local power cord.

5910–F122

1432–C591–0040

4 m (157.48 in.) USBType A

with power connector

Provides a USBcable with

latching 1x8 connector on the

display end, a USB connector

on the terminal end, and a

barrel connector in the

middle for an external power

supply. Requires both an

external power brick and a

local power cord.

1-6 Product Overview

Optional Features Description

Powered USB

Cables

1432–C477–0005

0.5 m (19.69 in.) 12V Powered

USB

Provides a 12V USBpower

cable with latching 1x8

connector on the display end

and a latching 12V USB +

Power connector on the

terminal end. Provides both

power and touch

communication. To be used

only on displays attached to

the XR POS table top stand.

5910–F117

1432–C477–0008

0.84 m (33.07 in.) 12V

Powered USB

Provides a 12V USBpower

cable with latching 1x8

connector on the display end

and a latching 12V USB +

Power connector on the

terminal end. Provides both

power and touch

communication.

5910–F118

1432–C477–0013

1.3 m (51.18 in.) 12V Powered

USB

Provides a 12V USBpower

cable with latching 1x8

connector on the display end

and a latching 12V USB +

Power connector on the

terminal end. Provides both

power and touch

communication.

5910–F119

1432–C478–0040

4 m (157.48 in.) 12V Powered

USB

Provides a 12V USBpower

cable with latching 1x8

connector on the display end

and a latching 12V USB +

Power connector on the

terminal end. Provides both

power and touch

communication.

Product Overview 1-7

Optional Features Description

Audio Cable 5910–F126

1432–C593–0013

1.3 m (51.18 in.) with 3.5 mm

plug Male

Provides a black cable for use

on terminals with a line–out

or audio port.

5910–F127

1432–C593–0040

4 m (157.48 in.) with 3.5 mm

plug Male

Provides a black cable for use

on terminals with a line–out

or audio port.

Miscellaneous

Adapters

1432–C790–0001

Cable, HDMI (Terminal) to

Display Port (Display) active

adapter

Allows connection of a

display with DisplayPort to a

terminal with an HDMI

connection. Must also order

the DisplayPort cable.

Powered by a USB port on

terminal.

1432–C791–0000

Adapter, passive, DVI-D to

HDMI

Allows connection of a

display with DisplayPort to a

terminal with a DVI

connection. Must also order

the DisplayPort cable and the

1432-C790-0001 adapter.

USB-CModel Optional Features

Optional Features Description

USB-CCable 5910–F132

1432–C805–0013

1.3 m (51.18 in.) USB-C to

USB-C

1.3 m cable for XL10W paired

with a PX10

1-8 Product Overview

Specifications

Feature Specifications

Bezel

Zero bezel

Touch Technology

Projected Capacitive (PCAP) and Non-Touch

Touchscreen Operation

Human touch input

Touchscreen Life Expectancy

No known wear out point

Touch Driver

Microsoft

Touch Interface

USB

Periodic Touchscreen Calibration

No

Surface hardness

No known wear out point

Video Interface

Display Port or USB type C

Backlight

LED

External USB Connectivity

0

Net Luminance (cd/m2)

400 (typ)

Contrast Ratio

800:1

Native Resolution

1920x1200 (16:10) / 16.7 colors

Additional Resolutions Supported

Dependent on graphics driver capability

User Adjustable OSD Controls

Allows for adjustments through software OSD.

Viewing Direction

12 o'clock

Viewing Angle

170H/170W

Audio

Integrated speaker (non-amplified)

Power

1x8 latching 12V USB from POS

Power consumption

PCAP: 5.42w (typ), 3.25w (standby)

NT: 4.94w (typ), 2.73w (standby)

MSR Option

NCR Encrypted 3-Track

Biometrics

None

Physical Mounting Interface

NCR custom & VESA 75 mm

Color

• Black

• White

Product Overview 1-9

Feature Specifications

Life (hours to ½ brightness of

backlight)

30,000 hours

Retail Hardened

Yes – integrated enclosure, mounting, sealed front glass, software

OSD, latching cables

Sealed against dust

Yes (front)

Sealed against liquid

Yes (front)

Certifications

TUV/UL/NOM/GOST/CCC

Display Area

216.81mm(H) x 135.5mm(V)

Operating Temperature

5° to 40°C

Operating Humidity

10% to 90% (non-condensing)

Dimensions (no stand/no MSR) (w

x d x h)

261 mm (10.3”) x 32 mm (1.25”) x 179 mm (7.1”)

Weight (no stand/no MSR)

0.73 kg (1.6 lbs)

Miscellaneous weights

MSR: 0.06 kg (0.15 lbs)

1-10 Product Overview

Display Mounts

XL10W Wedge Stand (5910-F030/K030)

XL–Series Stand (5910-F033, 5910-F233)

Product Overview 1-11

Integration Tray Mount (5968–K024)

X–Series Table Top Stand (5968–K031)

1-12 Product Overview

Checkstand Mount (5968–K039)

WallMount (7702–K320)

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NCR XL10W Series User manual

NCR XL10W Series User manual

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