Avaya IP Office 9611 Quick Manual

Brand: Avaya

Model: IP Office 9611

Type: Quick Manual

This manual is also suitable for

IP Office 9608

Learning to use your new phone

Resources to assist you:

Read this guide.

 View the 9608/9611 phone instruction video located at:

9608 Handset http://bit.ly/1DWQ9N9

9611 Handset http://bit.ly/1IPipc5

Note: When prompted, use your Providence email address

Attend a Lync training session:

Held every Wednesday (except Thanksgiving week)

Starting Aug 12

and ending Dec 9

Session times: 10am, 2pm, and 8pm.

1-855-PHS-LYNC (1-855-747-5962), Conference ID: 76077838

Join online meeting

https://join.providence.org/johnna.bouyea/KZUMTAB7

Note: Please have this document in hand during Lync call.

For non-urgent questions, send an email to: PSPHphoneupgra[email protected]g

 Unable to place and receive calls, open an Incident with the Service Desk, call x20000.

Your phone…

Call Appearances

Message light

Softkey Labels

Softkeys

Phone Settings

(Normal) button

Message:

Voicemail Access

Contacts

History/Call Log

Volume:

Ringer, Speaker,

Handset, Headset

Mute

Headset

Speaker

Prompt, Caller/Calling Info

Breaking it down feature by feature…

Message Light

• Lights up when there are messages

in your voice mailbox.

• Flashes when your phone ringer is

muted.

Call Appearances

• Press button to place outbound call, dial extension

number, or 9 + number.

• Inbound calls ring in on these lines. Lift handset, or press

button that inbound call is ringing on.

• The number of inbound calls you can receive at one

time is the number of call appearance buttons you have

minus one, i.e. If you have 3 call appearance buttons, you

can receive 2 inbound calls at one time.

Message button

When pressed, calls voicemail and prompts

for login information.

Breaking it down feature by feature…

Prompt, Caller/Calling Info

• Tells you what is on next screen, i.e. Feature List, press

< >directional button on phone to move to next screen.

• Gives you instructions when changing the settings

on your phone.

• Caller ID displays for inbound calls. Number dialed

displays for outbound calls.

Phone Settings (Normal) button

Returns your phone to first/call appearance screen.

Volume Button

• When handset is on-hook, adjusts ringer volume.

• When handset/headset in use, adjusts your receive/hearing volume.

• When speaker is in use, adjusts volume of speaker.

Mute

When pressed, button lights up and your end of

conversation is muted, person on other end of call cannot

hear you. Discretion on calls is still recommended.

Breaking it down feature by feature…

Softkey Labels

• When you are on a call, the Softkey labels change to

provide you with features such as:

• Hold

• Transfer

• Conference

• Drop

• Answer Hold

Softkeys

• The label just above the gray rectangular Softkey tells

you what feature each Softkey provides. To use the

feature, press the Softkey below the label on the display.

• When you select a feature to use, the Softkeys may

change again to give you additional features.

Example: When you press the ‘HOLD’ Softkey, you then

see a ‘RESUME’ Softkey available to return to the held

call.

Breaking it down feature by feature…

Putting a call on hold (and returning to held call)

• While on a call, you will see the word ‘HOLD’ on the

display above the Softkeys.

• Press the gray rectangular Softkey under the word

‘HOLD’ on the display. The light on the call appearance

button will flash indicating the call is on hold.

• To return to the ‘held’ call, press the Softkey beneath

the word ‘RESUME’ on your display.

Putting a call on hold to answer another incoming call

• If you are on a call and receive another incoming call, you will

see the word ‘ANS HOLD’ displayed above a Softkey.

• To answer the 2

incoming call and put the current call on hold,

press the gray rectangular button under the word ‘ANS HOLD’. The

first caller will be put on hold and you will be connected to the 2

caller.

• Once your 2

call is completed, press the flashing call

appearance button to return to the held call.

Breaking it down feature by feature…

Transferring a call

• When you are on a call, you will see a Softkey for

‘TRANSFER’. Press the gray rectangular Softkey below

the word ‘TRANSFER’ on your display.

• Dial the extension number you want to transfer to.

• To complete your transfer, press the gray rectangular

Softkey beneath the word ‘COMPLETE’ on your display.

Discontinuing the Transfer/Conference process

• If you are in the middle of transferring or conferencing

a call, and the person you are transferring/conferencing

to is not available, and you wish to return to the caller,

press the Softkey below the word ‘DROP’.

• This will drop the extension that you were attempting

to transfer/conference to.

• Press the Call Appearance button that the original

caller is on.

Drop button

• Drops the last person added to a

Conference call.

•Disconnects you from a call and returns dial

tone, enabling you to place another

call, without having to press the switchhook,

or disconnect via headset.

Breaking it down feature by feature…

Placing a conference call

• When you are on a call, press the gray rectangular

Softkey button below the word ‘CONF’ on your display.

• Dial the extension number you want to conference in.

• To complete your conference, press the gray

rectangular Softkey beneath the word ‘JOIN’ on your

display.

• To add another party to the call, press the gray

rectangular Softkey below the word ‘ADD’.

• Once they answer, press the Softkey below the word

‘JOIN’.

You can include up to 6 parties total, including yourself

on a conference call.

Breaking it down feature by feature…

History/Call Log

•History button lights if you’ve missed 1 or more calls.

• Missed Calls icon and the number of missed calls

displays on the top line of display.

• Prompt line on phone instructs you to press < > button

to view Missed Calls, Answered Calls, Outgoing Calls, All

Calls. You can then press the ‘CALL’ Softkey to call

person/number shown in log.

•You can add person from History log to Contacts on

phone, by highlighting name/number, then pressing

‘CONTACT’ Softkey, then ‘SAVE’ Softkey.

Breaking it down feature by feature…

Contacts

To add someone to your Contact list:

• Press Contact button.

• Press the Softkey underneath the word ‘MORE’ on

the display.

• Press the Softkey underneath the word ‘NEW’ on

the display. Enter the Contact name, arrow down

to Number and enter the phone number, including a

• Once all numbers for Contact are entered, press

the Softkey underneath the word ‘SAVE’ on the

display.

To place a call from your Contacts

• Press Contact button.

• Type in letters of name, or scroll down using

directional arrow buttons until the name is

highlighted in list.

• Press Softkey underneath the word ‘CALL’ or press

button to left of name in list.

Breaking it down feature by feature…

Home

Options & Settings - Screen & Sound Options

• Brightness and Contrast - To adjust, scroll down to

Brightness or Contrast, whichever you want to adjust.

Click OK button. Use directional buttons to brighten/dim

display. Click gray rectangular Softkey under word ‘SAVE’

on your display. Click Phone button to return to your

‘phone screen’.

• Personalized Ringing - To adjust, scroll down to

Personalized Ringing on display. Click OK button. Classic

rings options are displayed, use up/down directional

arrow buttons to hear each ring. Press the gray

rectangular Softkey under the word ‘RICH’ on your

display for an expanded list of options. Press ‘SAVE’

Softkey to save your setting. Click Phone button to return

to your ‘phone screen’.

• Button Clicks – To turn off button click sounds, scroll

down to Button Clicks on display. Click OK. Click the

button to the right of the word “On”, it will toggle to ‘Off’.

Click ‘SAVE’ Softkey.

•Phone Screen Width - To adjust, scroll down

to Phone Screen Width. Click the button to

the right of the word ‘Full’. It will toggle to

‘Half’. Click the gray Softkey below the word

‘SAVE’ on your display. Press the Phone

button to return to your ‘phone screen’.

Your screen will then be split in half, showing

twice as many buttons on each screen.

Avaya IP Office 9611 Quick Manual

Brand: Avaya

Model: IP Office 9611

Type: Quick Manual

This manual is also suitable for

IP Office 9608

Download PDF

report

Avaya IP Office 9611 Quick Manual

This manual is also suitable for

Avaya IP Office 9611 Quick Manual

Related papers

Other documents