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Netgear NETGEAR 341U, Modem 341U User manual

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Table of Contents
GetStarted 1
YourDevice 1
PackageContents 2
CareandMaintenance 2
System 2
StartingYourDevicefortheFirstTime 3
GettingHelp 3
VisitingtheSprintWebsite 4
ContactingSprintCustomerService 4
DeviceBasics 5
3GandLTENetworks 5
MobileBroadbandInformationandSettings 5
SignalInformation 6
InternetConnectionInformation 6
RestartingtheDevice 6
OLEDDisplay 7
Micro-SIM 7
ExternalAntennas 9
Alerts 9
YourNetworkConnection 10
LaunchingYourNetworkConnection 10
ConnectingtheDevice 10
TRU-Install 11
OLEDDisplay 14
InterpretingtheOLEDDisplay 14
DataUsage 15
Alerts 15
NETGEAR341UManagerInterface 16
HomePage 16
DisplayingtheNETGEAR341UManagerHomePage 17
LoggingInasanAdministrator 17
DataUsage 18
MyAccountSummary 19
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Alerts 20
Status(ConnectionDetails) 20
GPSPage 21
SettingsPage 23
General>DeviceTab 23
General>SoftwareandResetTab 24
General>SystemLogsTab 26
Network>PreferencesTab 27
Network>APN(AccessPointName)Tab 28
Network>SIMSecurityTab 29
Network>StatusDetailsTab 30
SupportPage 32
AboutPage 33
FeedbackPage 35
DeviceSettings 36
DisplaySettings 36
TurningtheOLEDDisplayOnorOff 36
SettingtheOLEDDisplayDataUsageFormat 36
NETGEAR341UManagerHomePageSettings 36
ChangingtheNETGEAR341UManagerURL 37
ChangingtheNETGEAR341UManagerIPAddress 37
ChangingtheNETGEAR341UManagerPassword 37
ConfiguringNetworks 39
ViewingNetworkActivationInformation 39
ViewingDataUsage 39
NetworkSettings 40
SettingtheRoamingMode 40
Enabling/DisablingtheRoamingGuardWarningMessage 41
SettingtheAllowedNetworkMode 41
ConfiguringAccessPointNames 42
SoftwareandReset 43
ExportingandImportingSettings 43
ExportingSettings 43
ImportingSettings 43
UpdateUSBModemSoftwareandFirmware 44
DownloadingSoftwareUpdates 44
UpgradingFirmwareFromaFile 45
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ResettingYourDevice 45
ClearingAccountDetailsOnly 45
ResettingDeviceSettingsOnly 45
ResettingtoFactoryDefaultSettings 45
GPSSettings 47
Enabling/DisablingGPS 47
SettingtheGPSMode 47
UsingMetricUnits 48
FrequentlyAskedQuestions 49
HowCanITellI’mConnectedto3GorLTE? 49
IsRoamingonLTESupported? 49
WhatDoIDoifIForgettheAdministratorPassword? 49
IftheConnectionis“AlwaysOn,”AmIAlwaysBeingBilled? 49
QuestionsAboutGPS 49
WhatisGPS? 50
WhereCanIUseGPS? 50
HowDoIEnableorDisableGPS? 50
WhataresomeGPSLimitations? 50
HowCanIStreamGPSDatatoUseWithaThird-partyGPSApplication? 50
HowDoIAccessMyCorporateNetworkThroughaVPN? 51
AreTerminalSessionsSupported? 51
Tips 52
USBModemLocation 52
ImprovingSignalStrength 52
Improving3GNetworkService 52
Troubleshooting 53
GeneralTips 53
OLEDDisplayIsDark 53
InsufficientSignalStrength 53
CannotDisplaytheHomePage 53
CannotConnecttotheMobileBroadbandNetwork 54
GPSDoesn’tSeemtoBeAvailable 55
CannotCheckforUpdates 55
TechnicalSpecifications 56
RadioFrequencyandElectricalSpecifications 56
SoftwareSpecifications 57
EnvironmentalSpecifications 57
iv
MechanicalSpecifications 58
SafetyInformation 59
ImportantNotice 59
SafetyandHazards 59
RegulatoryNotices 60
Legal 62
Patents 62
Licenses 62
GNUGeneralPublicLicense(Version2) 62
GNUGeneralPublicLicense(Version3) 68
GNULesserGeneralPublicLicense(Version2.1) 78
GNULesserGeneralPublicLicense(Version3) 86
fontconfigLicense 88
libxml2License 89
locapiLicense 91
pimdLicense 91
shadowLicense 92
ISCLicense 93
OpenSSLLicense 93
OriginalSSLeayLicense 94
Trademarks 96
Copyright 96
LimitationofLiability 96
AdditionalInformationandUpdates 97
Index 98
Get Started 1
Get Started
ThefollowingtopicsgiveyoualltheinformationyouneedtosetupyourdeviceandSprintservicethe
firsttime.
Your Device
Thefollowingillustrationsshowyourdevice’sprimaryexternalfeaturesandbuttons.
FrontView
BackView(CoverRemoved)
Get Started 2
Package Contents
Yourpackageincludesseveralitems.
n NETGEAR341UUSBModem
n Backcover
n Micro-SIM(pre-installed)
n GetStartedposter
n Recyclingenvelope
Care and Maintenance
Aswithanyelectronicdevice,youshouldhandleyourNETGEAR341UUSBModemwithcareto
ensurereliableoperation.Followtheseguidelinesinusingandstoringthedevice.
n Protectthedevicefromliquids,dust,andexcessiveheat.
n Donothandleoroperatethedevicewhiledrivingoroperatingavehicle.Doingsomaydistract
youfromproperlyoperatingthevehicle.Insomejurisdictions,operatingcommunicationdevices
whileincontrolofavehicleisacriminaloffense.
n Donotapplyadhesivelabelstothedevice.Theymaycausethedevicetooverheatandmayalter
theantenna’sperformance.
System
ThefollowingitemsarerequiredtouseyourNETGEAR341UUSBModem.
n Webbrowser(requiredifyou’llbeusingtheNETGEAR341UManagerbrowserinterfaceto
viewstatusandtoconfiguresettings).Thefollowingbrowsersaresupported:
l InternetExplorer
®
(version7.0orhigher)
l MozillaFirefox
®
(version3.0orhigher)
l GoogleChrome™(version2.0.172.28orhigher)
l AppleSafari
®
(version4.0orhigher)
l Opera™(version9.64)
n ComputerrunningWindows
®
8(32/64bit),Windows7(32/64bit),WindowsVista,
WindowsXP,orMacOS
®
X(version10.5orhigher)
n USB2.0/3.0slot
Get Started 3
Starting Your Device for the First Time
TheNETGEAR341UUSBModemisdesignedtoactivateautomaticallythefirsttimethatitis
pluggedin,using‘hands-freeactivation’.Typically,theactivationprocesswillbeseamless,not
requiringanyactiononyourpart;youmightnotevenseeanyactivation-relatedmessagesonthe
device’sOLEDdisplay.
Ifyouraccountdidnotactivateforsomereason(youarenotinanareawithSprint3GorLTE
networkcoverage,youareinanareawhereyoucan’tgetsignalsuchasabuildingortunnel,etc.),a
messagewillappearontheOLEDdisplaytellingyoutogotohttp://sprintmodem/toactivatethe
account.
YoumustactivateyouraccountbeforeyoucanuseSprintdataservices.
PlugintheModemtoAutomaticallyActivateYourAccount
1. InserttheUSBmodemintoanavailableUSB2.0orUSB3.0slot.Thedevicestartsupand,ifa
Sprint3GorLTEnetworksignalisavailable,itwillautomaticallytrytoactivateyouraccount(a
messagewillappearindicatinghandsfreeactivationisinprogress).
2. Iftheactivationsucceeds,theOLEDdisplayshowsthehomescreen.Iftheactivationfails,you
cantrytoactivatetheaccountfromtheNETGEAR341UManager,orrepeatthisprocedure
whenyouareinaSprintcoveragearea.
ActivateYourAccountFromtheNETGEAR341UManager
IfyouraccountwasnotactivatedautomaticallywhenyouinsertedtheUSBmodem,youcannotuse
Sprintdataservices.
YoucanattempttoactivatetheaccountfromtheNETGEAR341UManager:
1. Logintothehomepage.(SeeLoggingInasanAdministrator.)IfaSprint3GorLTEnetwork
signalisavailable,handsfreeactivationbeginsautomatically.
2. ReadtheEndUserLicenseAgreementthatappearsand,whenyouareready,clickIAgree to
acceptthetermsoftheagreement.
Iftheaccountisstillactivating,aHandsFreeActivationmessagewilldisplaythecurrentstatus.
Waitfortheprocesstofinish(recommended)orclickCancel.
Ifyoucanceltheactivation,followtheinstructionsthatappeartofinishtheactivationprocess.
Iftheactivationsucceeds,anActivationCompletemessagewillappear.
Getting Help
Learnwhereyoucangetmoreinformationorassistance.
Get Started 4
Visiting the Sprint Website
Signontosprint.comtogetup-to-dateinformationonSprintservicesandoptions.
n Reviewcoveragemaps.
n Accessyouraccountinformation.
n Addadditionaloptionstoyourserviceplan.
n Purchaseaccessories.
n Checkoutfrequentlyaskedquestions.
n Andmore.
Contacting Sprint Customer Service
YoucanreachSprintCustomerServiceonlineorbycallingtoll-free.
n Logontoyouraccountatsprint.com.
n Callustoll-freeat1-888-788-4727(businessuse)or1-888-211-4727(personaluse).
Device Basics 5
Device Basics
Learnaboutthebuttons,connectors,andothercomponentsofyourNETGEAR341UUSBModem.
3G and LTE Networks
ThesewirelessnetworksconnectyoutotheInternet.
Dependingonyourcoveragearea,youmayhave:
n OnlyLTEcoverage
n Only3Gcoverage
n Acombinationofthesenetworks
Yourdeviceautomaticallyconnectstothefastestnetworkthatisavailabletoyou(customizable).If
youhaveboth3GandLTEcoverageandyourconnectionhappenstogetdisrupted,yourdevicecan
automaticallyswitchtotheothernetwork.Formoreinformation,seeMobileBroadbandInformation
andSettings.
n LTE–Newertechnology,fasterspeedscomparedwith3GandGSM
n 3G–CDMAtechnology,morewidelyavailablecomparedwithLTE
Mobile Broadband Information and Settings
Thenetworkiconindicatestheactivenetworkservicetype.
Icon Description
LTEserviceisavailable.
3Gservice(1X/HRPD/1xHRPD)isavailable.
Noicon Youhavenoservice.TrythesuggestionsinCannotConnecttotheMobileBroadband
Network.
Yourdeviceisdesignedtoalwaysconnecttoanavailablenetworkifpossible.Ifyourdeviceisnot
connected(droppedsignal,roamingnotsupported,etc.)analertisdisplayed.Theconnectionstatus
canbeseenonyourdevice’sOLEDDisplay,andontheNETGEAR341UManager’sNetwork>
StatusDetailsTab.
Yourdevicecanbesettoconnectautomaticallytothebestavailablenetwork,ortoLTEor3G
networksonly.SeeSettingtheAllowedNetworkMode.
Device Basics 6
YourdevicecanalsobesettoallowroamingonSprintnetworks,domestically,andinternationally.
SeeSettingtheRoamingMode.
Signal Information
Learnhowtodeterminethesignalstrengthandgetdetailednetworkstatusinformation.
SignalStrength
Thesignalstrengthiconappearsonyourdevice’sOLEDdisplayandintheNETGEAR341U
Manager’sConnection Detailspanel.
Icon Description
Nosignal
Veryweaksignal
Excellentsignal
ActiveNetwork
Thenetworkthatiscurrentlybeingusedforyourdataconnectionappearsonthedevice’shome
screenandintheWebpage’sConnection Detailspanel.
NetworkStatus
Detailednetworkinformation(suchasConnectionStatus,RSSI,Ec/Io,etc.)appearonthe
NETGEAR341UManager’sNetwork>StatusDetailsTab.
Internet Connection Information
FindinformationaboutyourInternetconnection.
n Datausageforthecurrentconnectionsessionandthecurrentbillingperiod.(SeeViewingData
Usage.)
n Networkconnectiontype,signalstrength,roamingstatus,andGPSstatus
Restarting the Device
Ifthedeviceisnotfunctioningproperly,youcanrestartitusingthesemethods.
n Ejectandreinsertthedevice
Device Basics 7
n Rebootthecomputer
OLED Display
TheOLEDdisplayhasseveraliconsthathelpyoudeterminethestatusofyourdeviceandits
connections,viewdatausage,andviewsystemalerts.SeeOLEDDisplayfordetails.
IftheOLEDdisplayisnotlit,seeTurningtheOLEDDisplayOnorOff.
Micro-SIM
YourNETGEAR341UUSBModemcomeswithapre-installedmicro-SIMthatgivesyouaccessto
theSprintnetwork.
Toreplacethemicro-SIMifneeded(yourmicro-SIMisdamaged,youwanttouseadifferent
account,etc.):
1. Slidethebackcoveroffofthedevice.
Device Basics 8
2. Slidethemicro-SIMoutofthetray.
3. Slidethenewmicro-SIMintothetray.
4. Replacethebackcover.
Device Basics 9
External Antennas
YourNETGEAR341UUSBModemsupportstheuseofexternalMIMOantennasviatwoantenna
connectorsonthetopedgeofthedevice.
Important: Ifyouchoosetouseexternalantennas,youmustconnectMIMOantennastoboth
antennaconnectors,otherwisethedevicewillnotfunctioncorrectly.Onlyantennasapprovedby
NETGEARforusewiththeNETGEAR341UUSBModemaresupported.
Toconnectexternalantennas:
1. Removethebackcoverofthedevice.
2. Pullbacktheantennaconnectorcoversandinsertbothoftheantennas.
3. Replacethebackcover.
Alerts
Alertsnotifyyouaboutsituationsthatrequireyourattentionandsuggesttheactionsyouneedtotake
toresolvethem.
Someofthealertsyoumayencounterinclude:
n SIMissues(SIMerror,PINlocked,MEPlocked,notinstalled)
n RoamGuard
n MobileBroadbanddisconnected(Connectionerror)
n Addmoredata
n DownloadingandInstallingFirmware
n Airplanemode
n Temperatureerror
Your Network Connection 10
Your Network Connection
Findouthowtolaunchandendyournetworkconnection.
Launching Your Network Connection
Afterthedeviceispluggedinandbootsup,aconnectiontothebestavailablenetworkislaunched
automatically.
Thedevicewillremainconnectedatalltimes,unless:
n Youareoutofsignalrangeorthesignalisblocked(inatunnel,etc.).
n Youareinaroamingareaandyouhavechosennottoallowroaming.
Note: Eventhoughthedeviceisconnected,youareonlybilledwhendataissentorreceived.For
moreinformation,seeIftheConnectionis“AlwaysOn,”AmIAlwaysBeingBilled?
Seealso:
n InternetConnectionInformation
n MobileBroadbandInformationandSettings
n SignalInformation
Connecting the Device
ConnectthedevicetoanavailableUSBportonyourcomputer.
Note:TheNETGEAR341UUSBModemincludesTRU-Install,whichisafeaturethatinstallsthe
necessarydriversthefirsttimeyouconnectyourdevicetoyourWindowsorMaccomputer.An
installationCDisnotrequired.SeeTRU-Installformoreinformation.
Toconnectthedevicetoyourcomputer:
n Insertthedevice’sUSBconnectorintoaUSB2.0orUSB3.0slotinyourcomputer.
Your Network Connection 11
IfthecomputerdoesnothavedevicedriversinstalledfortheNETGEAR341UUSBModem,they
areinstalledusingTRU–Install.
TRU-Install
TheNETGEAR341UUSBModemincludesTRU-Install,whichisafeaturethatinstallsthe
necessarydriversthefirsttimeyouconnectyourdevicetoyourWindowsorMaccomputer.An
installationCDisnotrequired.
Windows
WhenthedeviceisconnectedtoaWindowscomputerthatdoesnothavetherequireddevice
drivers,thedevicestartsupandthen:
1. Thedevicedriverswillinstallandyoumustacceptthelicenseagreement:
l IfthedriverEnd user license agreementisdisplayed,selectI’ve read and agree to the
terms and conditions of my order.
l iftheAutoPlaywindowopens,clickRunsetup.exe,andwhentheEnduserlicense
agreementisdisplayed,selectI’ve read and agree to the terms and conditions of my
order.
Your Network Connection 12
l IfthedriverEnduserlicenseagreementdoesnotdisplayandtheAutoPlaywindowdoesnot
open:
a.
Press +EtoopenMyComputer.
b. OpentheTRU-Installdrive.
c. OpentheWinfolder.
d. Double-clickSetup.exe.
e. WhentheEnduserlicenseagreementisdisplayed,selectI’ve read and agree to the
terms and conditions of my order.
2. ClickInstall.
3. Whentheinstallationiscomplete,clickFinish.
Mac
WhenthedeviceisconnectedtoaMaccomputerthatdoesnothavetherequireddevicedrivers:
1. Thedevicestartsup,andthentheTRU-Installwindowopens.
Double-clicktheInstall Drivers icon.
2. Followtheonscreeninstructions.
3. Whenpromptedforyourpassword,enteryourMacpassword.
Your Network Connection 13
4. ClickContinue Installation.
5. Whentheinstallationfinishes,clickRestarttorebootthecomputerandusethenewdrivers.
OLED Display 14
OLED Display
TheNETGEAR341UUSBModem’sOLEDdisplayshowsdetails(connectionstatus,roaming
status,andGPSinfo)anddatausageforthecurrentbillingperiodorconnectionsession.
IftheOLEDdisplayisnotlit,seeTurningtheOLEDDisplayOnorOff.
Interpreting the OLED Display
TheOLEDdisplayshowsiconsandtextthatreflectthestatusofthedeviceandyourconnection,and
screenelementsthatlinktootherconfigurationscreens.
Item Description
1 Roamingindicator–Whenthedeviceisroaming,atriangleappearsabovethe
Signalstrengthicon.
SeealsoSettingtheRoamingMode.
2 Signalstrength(1-6bars,ornosignal)
3 Networktype(LTE,3G)
4 Datatransferindicator(WANtraffic–upload(send)/download(receive))–
Arrowsaresolidwhendataisbeingtransferred.
5 GPSindicator–AppearsonlywhenGPStrackingison.Theiconpulses/glows
whensearchingforsatellitesorwhiletrackingisinprogress.
SeeGPSSettings.
6 Datausage–Indicatestheamountofdataremaining(forthebillingcycle)orthe
OLED Display 15
Item Description
amountofdataused(forthecurrentsession).Thebar(ifshown)representsthe
amountofdataremaining(thesolidportionofthebar).
SeeDataUsageandSettingtheOLEDDisplayDataUsageFormatfordetails.
Data Usage
TheDataUsagesectionoftheOLEDdisplayshowseitherbillingcycledatausageorcurrent
sessiondatausage,dependingontheformatselectedintheNETGEAR341UManager(see
SettingtheOLEDDisplayDataUsageFormat.)
SeeViewingDataUsagefordetails.
Alerts
TheOLEDdisplayshowsnetworkordevicealertsforsituationsthatrequireyourattention.Ifoneor
morealertsareactive,theOLEDdisplayshowsthemostseverealert.Thealertremainsonscreen
untilitisresolved.
Toviewandresolvealerts,logintotheNETGEAR341UManagerhomepage.(SeeLoggingInas
anAdministrator.)SeetheAlertssectionofHomePagefordetails.
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