Netgear Modem 341U User manual



Availableapplicationsandservicesaresubjecttochangeatanytime.

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Table of Contents

GetStarted 1

YourDevice 1

PackageContents 2

CareandMaintenance 2

System 2

StartingYourDevicefortheFirstTime 3

GettingHelp 3

VisitingtheSprintWebsite 4

ContactingSprintCustomerService 4

DeviceBasics 5

3GandLTENetworks 5

MobileBroadbandInformationandSettings 5

SignalInformation 6

InternetConnectionInformation 6

RestartingtheDevice 6

OLEDDisplay 7

Micro-SIM 7

ExternalAntennas 9

Alerts 9

YourNetworkConnection 10

LaunchingYourNetworkConnection 10

ConnectingtheDevice 10

TRU-Install 11

OLEDDisplay 14

InterpretingtheOLEDDisplay 14

DataUsage 15

Alerts 15

NETGEAR341UManagerInterface 16

HomePage 16

DisplayingtheNETGEAR341UManagerHomePage 17

LoggingInasanAdministrator 17

DataUsage 18

MyAccountSummary 19

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Alerts 20

Status(ConnectionDetails) 20

GPSPage 21

SettingsPage 23

General>DeviceTab 23

General>SoftwareandResetTab 24

General>SystemLogsTab 26

Network>PreferencesTab 27

Network>APN(AccessPointName)Tab 28

Network>SIMSecurityTab 29

Network>StatusDetailsTab 30

SupportPage 32

AboutPage 33

FeedbackPage 35

DeviceSettings 36

DisplaySettings 36

TurningtheOLEDDisplayOnorOff 36

SettingtheOLEDDisplayDataUsageFormat 36

NETGEAR341UManagerHomePageSettings 36

ChangingtheNETGEAR341UManagerURL 37

ChangingtheNETGEAR341UManagerIPAddress 37

ChangingtheNETGEAR341UManagerPassword 37

ConfiguringNetworks 39

ViewingNetworkActivationInformation 39

ViewingDataUsage 39

NetworkSettings 40

SettingtheRoamingMode 40

Enabling/DisablingtheRoamingGuardWarningMessage 41

SettingtheAllowedNetworkMode 41

ConfiguringAccessPointNames 42

SoftwareandReset 43

ExportingandImportingSettings 43

ExportingSettings 43

ImportingSettings 43

UpdateUSBModemSoftwareandFirmware 44

DownloadingSoftwareUpdates 44

UpgradingFirmwareFromaFile 45

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ResettingYourDevice 45

ClearingAccountDetailsOnly 45

ResettingDeviceSettingsOnly 45

ResettingtoFactoryDefaultSettings 45

GPSSettings 47

Enabling/DisablingGPS 47

SettingtheGPSMode 47

UsingMetricUnits 48

FrequentlyAskedQuestions 49

HowCanITellI’mConnectedto3GorLTE? 49

IsRoamingonLTESupported? 49

WhatDoIDoifIForgettheAdministratorPassword? 49

IftheConnectionis“AlwaysOn,”AmIAlwaysBeingBilled? 49

QuestionsAboutGPS 49

WhatisGPS? 50

WhereCanIUseGPS? 50

HowDoIEnableorDisableGPS? 50

WhataresomeGPSLimitations? 50

HowCanIStreamGPSDatatoUseWithaThird-partyGPSApplication? 50

HowDoIAccessMyCorporateNetworkThroughaVPN? 51

AreTerminalSessionsSupported? 51

Tips 52

USBModemLocation 52

ImprovingSignalStrength 52

Improving3GNetworkService 52

Troubleshooting 53

GeneralTips 53

OLEDDisplayIsDark 53

InsufficientSignalStrength 53

CannotDisplaytheHomePage 53

CannotConnecttotheMobileBroadbandNetwork 54

GPSDoesn’tSeemtoBeAvailable 55

CannotCheckforUpdates 55

TechnicalSpecifications 56

RadioFrequencyandElectricalSpecifications 56

SoftwareSpecifications 57

EnvironmentalSpecifications 57

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MechanicalSpecifications 58

SafetyInformation 59

ImportantNotice 59

SafetyandHazards 59

RegulatoryNotices 60

Legal 62

Patents 62

Licenses 62

GNUGeneralPublicLicense(Version2) 62

GNUGeneralPublicLicense(Version3) 68

GNULesserGeneralPublicLicense(Version2.1) 78

GNULesserGeneralPublicLicense(Version3) 86

fontconfigLicense 88

libxml2License 89

locapiLicense 91

pimdLicense 91

shadowLicense 92

ISCLicense 93

OpenSSLLicense 93

OriginalSSLeayLicense 94

Trademarks 96

Copyright 96

LimitationofLiability 96

AdditionalInformationandUpdates 97

Index 98

Get Started 1

Get Started

ThefollowingtopicsgiveyoualltheinformationyouneedtosetupyourdeviceandSprintservicethe

firsttime.

Your Device

Thefollowingillustrationsshowyourdevice’sprimaryexternalfeaturesandbuttons.

FrontView

BackView(CoverRemoved)

Get Started 2

Package Contents

Yourpackageincludesseveralitems.

n NETGEAR341UUSBModem

n Backcover

n Micro-SIM(pre-installed)

n GetStartedposter

n Recyclingenvelope

Care and Maintenance

Aswithanyelectronicdevice,youshouldhandleyourNETGEAR341UUSBModemwithcareto

ensurereliableoperation.Followtheseguidelinesinusingandstoringthedevice.

n Protectthedevicefromliquids,dust,andexcessiveheat.

n Donothandleoroperatethedevicewhiledrivingoroperatingavehicle.Doingsomaydistract

youfromproperlyoperatingthevehicle.Insomejurisdictions,operatingcommunicationdevices

whileincontrolofavehicleisacriminaloffense.

n Donotapplyadhesivelabelstothedevice.Theymaycausethedevicetooverheatandmayalter

theantenna’sperformance.

System

ThefollowingitemsarerequiredtouseyourNETGEAR341UUSBModem.

n Webbrowser(requiredifyou’llbeusingtheNETGEAR341UManagerbrowserinterfaceto

viewstatusandtoconfiguresettings).Thefollowingbrowsersaresupported:

l InternetExplorer

®

(version7.0orhigher)

l MozillaFirefox

®

(version3.0orhigher)

l GoogleChrome™(version2.0.172.28orhigher)

l AppleSafari

®

(version4.0orhigher)

l Opera™(version9.64)

n ComputerrunningWindows

®

8(32/64bit),Windows7(32/64bit),WindowsVista,

WindowsXP,orMacOS

®

X(version10.5orhigher)

n USB2.0/3.0slot

Get Started 3

Starting Your Device for the First Time

TheNETGEAR341UUSBModemisdesignedtoactivateautomaticallythefirsttimethatitis

pluggedin,using‘hands-freeactivation’.Typically,theactivationprocesswillbeseamless,not

requiringanyactiononyourpart;youmightnotevenseeanyactivation-relatedmessagesonthe

device’sOLEDdisplay.

Ifyouraccountdidnotactivateforsomereason(youarenotinanareawithSprint3GorLTE

networkcoverage,youareinanareawhereyoucan’tgetsignalsuchasabuildingortunnel,etc.),a

messagewillappearontheOLEDdisplaytellingyoutogotohttp://sprintmodem/toactivatethe

account.

YoumustactivateyouraccountbeforeyoucanuseSprintdataservices.

PlugintheModemtoAutomaticallyActivateYourAccount

1. InserttheUSBmodemintoanavailableUSB2.0orUSB3.0slot.Thedevicestartsupand,ifa

Sprint3GorLTEnetworksignalisavailable,itwillautomaticallytrytoactivateyouraccount(a

messagewillappearindicatinghandsfreeactivationisinprogress).

2. Iftheactivationsucceeds,theOLEDdisplayshowsthehomescreen.Iftheactivationfails,you

cantrytoactivatetheaccountfromtheNETGEAR341UManager,orrepeatthisprocedure

whenyouareinaSprintcoveragearea.

ActivateYourAccountFromtheNETGEAR341UManager

IfyouraccountwasnotactivatedautomaticallywhenyouinsertedtheUSBmodem,youcannotuse

Sprintdataservices.

YoucanattempttoactivatetheaccountfromtheNETGEAR341UManager:

1. Logintothehomepage.(SeeLoggingInasanAdministrator.)IfaSprint3GorLTEnetwork

signalisavailable,handsfreeactivationbeginsautomatically.

2. ReadtheEndUserLicenseAgreementthatappearsand,whenyouareready,clickIAgree to

acceptthetermsoftheagreement.

Iftheaccountisstillactivating,aHandsFreeActivationmessagewilldisplaythecurrentstatus.

Waitfortheprocesstofinish(recommended)orclickCancel.

Ifyoucanceltheactivation,followtheinstructionsthatappeartofinishtheactivationprocess.

Iftheactivationsucceeds,anActivationCompletemessagewillappear.

Getting Help

Learnwhereyoucangetmoreinformationorassistance.

Get Started 4

Visiting the Sprint Website

Signontosprint.comtogetup-to-dateinformationonSprintservicesandoptions.

n Reviewcoveragemaps.

n Accessyouraccountinformation.

n Addadditionaloptionstoyourserviceplan.

n Purchaseaccessories.

n Checkoutfrequentlyaskedquestions.

n Andmore.

Contacting Sprint Customer Service

YoucanreachSprintCustomerServiceonlineorbycallingtoll-free.

n Logontoyouraccountatsprint.com.

n Callustoll-freeat1-888-788-4727(businessuse)or1-888-211-4727(personaluse).

Device Basics 5

Device Basics

Learnaboutthebuttons,connectors,andothercomponentsofyourNETGEAR341UUSBModem.

3G and LTE Networks

ThesewirelessnetworksconnectyoutotheInternet.

Dependingonyourcoveragearea,youmayhave:

n OnlyLTEcoverage

n Only3Gcoverage

n Acombinationofthesenetworks

Yourdeviceautomaticallyconnectstothefastestnetworkthatisavailabletoyou(customizable).If

youhaveboth3GandLTEcoverageandyourconnectionhappenstogetdisrupted,yourdevicecan

automaticallyswitchtotheothernetwork.Formoreinformation,seeMobileBroadbandInformation

andSettings.

n LTE–Newertechnology,fasterspeedscomparedwith3GandGSM

n 3G–CDMAtechnology,morewidelyavailablecomparedwithLTE

Mobile Broadband Information and Settings

Thenetworkiconindicatestheactivenetworkservicetype.

Icon Description

LTEserviceisavailable.

3Gservice(1X/HRPD/1xHRPD)isavailable.

Noicon Youhavenoservice.TrythesuggestionsinCannotConnecttotheMobileBroadband

Network.



Yourdeviceisdesignedtoalwaysconnecttoanavailablenetworkifpossible.Ifyourdeviceisnot

connected(droppedsignal,roamingnotsupported,etc.)analertisdisplayed.Theconnectionstatus

canbeseenonyourdevice’sOLEDDisplay,andontheNETGEAR341UManager’sNetwork>

StatusDetailsTab.

Yourdevicecanbesettoconnectautomaticallytothebestavailablenetwork,ortoLTEor3G

networksonly.SeeSettingtheAllowedNetworkMode.

Device Basics 6

YourdevicecanalsobesettoallowroamingonSprintnetworks,domestically,andinternationally.

SeeSettingtheRoamingMode.

Signal Information

Learnhowtodeterminethesignalstrengthandgetdetailednetworkstatusinformation.

SignalStrength

Thesignalstrengthiconappearsonyourdevice’sOLEDdisplayandintheNETGEAR341U

Manager’sConnection Detailspanel.

Icon Description

Nosignal

Veryweaksignal

Excellentsignal



ActiveNetwork

Thenetworkthatiscurrentlybeingusedforyourdataconnectionappearsonthedevice’shome

screenandintheWebpage’sConnection Detailspanel.

NetworkStatus

Detailednetworkinformation(suchasConnectionStatus,RSSI,Ec/Io,etc.)appearonthe

NETGEAR341UManager’sNetwork>StatusDetailsTab.

Internet Connection Information

FindinformationaboutyourInternetconnection.

n Datausageforthecurrentconnectionsessionandthecurrentbillingperiod.(SeeViewingData

Usage.)

n Networkconnectiontype,signalstrength,roamingstatus,andGPSstatus

Restarting the Device

Ifthedeviceisnotfunctioningproperly,youcanrestartitusingthesemethods.

n Ejectandreinsertthedevice

Device Basics 7

n Rebootthecomputer

OLED Display

TheOLEDdisplayhasseveraliconsthathelpyoudeterminethestatusofyourdeviceandits

connections,viewdatausage,andviewsystemalerts.SeeOLEDDisplayfordetails.

IftheOLEDdisplayisnotlit,seeTurningtheOLEDDisplayOnorOff.

Micro-SIM

YourNETGEAR341UUSBModemcomeswithapre-installedmicro-SIMthatgivesyouaccessto

theSprintnetwork.

Toreplacethemicro-SIMifneeded(yourmicro-SIMisdamaged,youwanttouseadifferent

account,etc.):

1. Slidethebackcoveroffofthedevice.

Device Basics 8

2. Slidethemicro-SIMoutofthetray.

3. Slidethenewmicro-SIMintothetray.

4. Replacethebackcover.

Device Basics 9

External Antennas

YourNETGEAR341UUSBModemsupportstheuseofexternalMIMOantennasviatwoantenna

connectorsonthetopedgeofthedevice.

Important: Ifyouchoosetouseexternalantennas,youmustconnectMIMOantennastoboth

antennaconnectors,otherwisethedevicewillnotfunctioncorrectly.Onlyantennasapprovedby

NETGEARforusewiththeNETGEAR341UUSBModemaresupported.

Toconnectexternalantennas:

1. Removethebackcoverofthedevice.

2. Pullbacktheantennaconnectorcoversandinsertbothoftheantennas.

3. Replacethebackcover.

Alerts

Alertsnotifyyouaboutsituationsthatrequireyourattentionandsuggesttheactionsyouneedtotake

toresolvethem.

Someofthealertsyoumayencounterinclude:

n SIMissues(SIMerror,PINlocked,MEPlocked,notinstalled)

n RoamGuard

n MobileBroadbanddisconnected(Connectionerror)

n Addmoredata

n DownloadingandInstallingFirmware

n Airplanemode

n Temperatureerror

Your Network Connection 10

Your Network Connection

Findouthowtolaunchandendyournetworkconnection.

Launching Your Network Connection

Afterthedeviceispluggedinandbootsup,aconnectiontothebestavailablenetworkislaunched

automatically.

Thedevicewillremainconnectedatalltimes,unless:

n Youareoutofsignalrangeorthesignalisblocked(inatunnel,etc.).

n Youareinaroamingareaandyouhavechosennottoallowroaming.

Note: Eventhoughthedeviceisconnected,youareonlybilledwhendataissentorreceived.For

moreinformation,seeIftheConnectionis“AlwaysOn,”AmIAlwaysBeingBilled?

Seealso:

n InternetConnectionInformation

n MobileBroadbandInformationandSettings

n SignalInformation

Connecting the Device

ConnectthedevicetoanavailableUSBportonyourcomputer.

Note:TheNETGEAR341UUSBModemincludesTRU-Install,whichisafeaturethatinstallsthe

necessarydriversthefirsttimeyouconnectyourdevicetoyourWindowsorMaccomputer.An

installationCDisnotrequired.SeeTRU-Installformoreinformation.

Toconnectthedevicetoyourcomputer:

n Insertthedevice’sUSBconnectorintoaUSB2.0orUSB3.0slotinyourcomputer.

Your Network Connection 11

IfthecomputerdoesnothavedevicedriversinstalledfortheNETGEAR341UUSBModem,they

areinstalledusingTRU–Install.

TRU-Install

TheNETGEAR341UUSBModemincludesTRU-Install,whichisafeaturethatinstallsthe

necessarydriversthefirsttimeyouconnectyourdevicetoyourWindowsorMaccomputer.An

installationCDisnotrequired.

Windows

WhenthedeviceisconnectedtoaWindowscomputerthatdoesnothavetherequireddevice

drivers,thedevicestartsupandthen:

1. Thedevicedriverswillinstallandyoumustacceptthelicenseagreement:

l IfthedriverEnd user license agreementisdisplayed,selectI’ve read and agree to the

terms and conditions of my order.

l iftheAutoPlaywindowopens,clickRunsetup.exe,andwhentheEnduserlicense

agreementisdisplayed,selectI’ve read and agree to the terms and conditions of my

order.

Your Network Connection 12

l IfthedriverEnduserlicenseagreementdoesnotdisplayandtheAutoPlaywindowdoesnot

open:

a.

Press +EtoopenMyComputer.

b. OpentheTRU-Installdrive.

c. OpentheWinfolder.

d. Double-clickSetup.exe.

e. WhentheEnduserlicenseagreementisdisplayed,selectI’ve read and agree to the

terms and conditions of my order.

2. ClickInstall.

3. Whentheinstallationiscomplete,clickFinish.

Mac

WhenthedeviceisconnectedtoaMaccomputerthatdoesnothavetherequireddevicedrivers:

1. Thedevicestartsup,andthentheTRU-Installwindowopens.

Double-clicktheInstall Drivers icon.

2. Followtheonscreeninstructions.

3. Whenpromptedforyourpassword,enteryourMacpassword.

Your Network Connection 13

4. ClickContinue Installation.

5. Whentheinstallationfinishes,clickRestarttorebootthecomputerandusethenewdrivers.

OLED Display 14

OLED Display

TheNETGEAR341UUSBModem’sOLEDdisplayshowsdetails(connectionstatus,roaming

status,andGPSinfo)anddatausageforthecurrentbillingperiodorconnectionsession.

IftheOLEDdisplayisnotlit,seeTurningtheOLEDDisplayOnorOff.

Interpreting the OLED Display

TheOLEDdisplayshowsiconsandtextthatreflectthestatusofthedeviceandyourconnection,and

screenelementsthatlinktootherconfigurationscreens.

Item Description

1 Roamingindicator–Whenthedeviceisroaming,atriangleappearsabovethe

Signalstrengthicon.

SeealsoSettingtheRoamingMode.

2 Signalstrength(1-6bars,ornosignal)

3 Networktype(LTE,3G)

4 Datatransferindicator(WANtraffic–upload(send)/download(receive))–

Arrowsaresolidwhendataisbeingtransferred.

5 GPSindicator–AppearsonlywhenGPStrackingison.Theiconpulses/glows

whensearchingforsatellitesorwhiletrackingisinprogress.

SeeGPSSettings.

6 Datausage–Indicatestheamountofdataremaining(forthebillingcycle)orthe

OLED Display 15

Item Description

amountofdataused(forthecurrentsession).Thebar(ifshown)representsthe

amountofdataremaining(thesolidportionofthebar).

SeeDataUsageandSettingtheOLEDDisplayDataUsageFormatfordetails.

Data Usage

TheDataUsagesectionoftheOLEDdisplayshowseitherbillingcycledatausageorcurrent

sessiondatausage,dependingontheformatselectedintheNETGEAR341UManager(see

SettingtheOLEDDisplayDataUsageFormat.)

SeeViewingDataUsagefordetails.

Alerts

TheOLEDdisplayshowsnetworkordevicealertsforsituationsthatrequireyourattention.Ifoneor

morealertsareactive,theOLEDdisplayshowsthemostseverealert.Thealertremainsonscreen

untilitisresolved.

Toviewandresolvealerts,logintotheNETGEAR341UManagerhomepage.(SeeLoggingInas

anAdministrator.)SeetheAlertssectionofHomePagefordetails.

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