Crestron CNRFGWA User manual

Crestron CNRFGWA

Wireless RF Receiver

Operations Guide

This document was prepared and written by the Technical Documentation department at:

Crestron Electronics, Inc.

15 Volvo Drive

Rockleigh, NJ 07647

1-888-CRESTRON

All brand names, product names and trademarks are the property of their respective owners.

Crestron CNRFGWA Wireless RF Receiver

Operations Guide - DOC. 8086A Contents • i

Contents

Wireless RF Receiver: CNRFGWA 1

Introduction ...............................................................................................................................1

Functions and Features................................................................................................ 1

Specifications ..............................................................................................................2

Physical Description....................................................................................................2

Industry Compliance ................................................................................................... 4

Setup ..........................................................................................................................................5

Network Wiring........................................................................................................... 5

Identity Code ...............................................................................................................5

Hardware Hookup .......................................................................................................6

Programming Software.............................................................................................................. 6

Earliest Version Software Requirements for the PC ................................................... 7

Programming with SIMPL Windows ..........................................................................7

Uploading ..................................................................................................................................7

Communication Settings .............................................................................................8

Uploading a SIMPL Windows Program.................................................................... 10

Problem Solving ......................................................................................................................11

Troubleshooting......................................................................................................... 11

Further Inquiries ........................................................................................................12

Future Updates ..........................................................................................................12

Appendix: Optimum RF Reception Guidelines .......................................................................13

Minimize Interference ...............................................................................................13

Gateway Placement ................................................................................................... 13

Antenna Orientation ..................................................................................................13

Return and Warranty Policies ..................................................................................................15

Merchandise Returns / Repair Service ...................................................................... 15

CRESTRON Limited Warranty.................................................................................15

Crestron CNRFGWA Wireless RF Receiver

Operations Guide - DOC. 8086A Wireless RF Receiver: CNRFGWA • 1

• One-way RF receiver/gateway

• Crystal locked tuning for reliable reception. Two frequencies available:

− 433.92 MHz

− 418 MHz

• Reception range up to 300 feet

• Up to 15 wireless touchpanels and/or 240 wireless remotes can

communicate with one gateway

Wireless RF Receiver:

CNRFGWA

Introduction

Functions and Features

The CNRFGWA wireless one-way radio frequency (RF) gateway/receiver (gateway)

is designed to operate in a Crestron

2-Series or CNX control system. The gateway

is available in two versions: one operates at 433.92 MHz; the other, CNRFGWA-

418, operates at 418 MHz. Except for operating frequency, the units are functionally

identical.

The gateway receives RF signals from one or more wireless one-way touchpanels

such as the ST-1550, ST-1550C, ST-1700C, and MT-500C (418 MHz only), and

wireless remotes such as the CNWM, CNRFT-32A and 48A, and CNRFHT-15A and

30A.

The CNRFGWA gateway translates the received signals into commands for

transmission over the Crestron network (Cresnet

). Up to 15 touchpanels or 240

wireless remotes (or some combination of the two) can communicate with one

gateway. If more touchpanels or remotes are needed, more gateways (up to 252) may

be added to the system. However, when multiple gateways are used, the units must

be located at least 50 feet from each other.

Functional Summary

Wireless RF Receiver Crestron CNRFGWA

2 • Wireless RF Receiver: CNRFGWA Operations Guide - DOC. 8086A

Specifications

The table below is a summary of specifications for the CNRFGWA.

Specifications of the CNRFGWA

SPECIFICATION DETAILS

Power Requirements 3 Watts (0.125A @ 24VDC)

Communications One-way high frequency RF (433.92 or 418 MHz)

Operating Range Up to 300 feet

Default Net ID 24

Control System Update Files

2, 3, 4

2-Series Control System

CEN/CN-TVAV

CNMSX-AV/PRO

CNRACKX/-DP

ST-CP

Version C2-2.000.CUZ or later

Version 5.10.13V.UPZ or later

Version 5.01.35X.UPZ or later

Version 5.01.35W.UPZ or later

Version 4.02.04S.UPZ or later

Dimensions Width: 3.25 in (8.25 cm)

Height: 7.28 in (18.49 cm)

Depth: 1.3 in (3.44 cm)

Antenna length: 7.92 in (20.12 cm)

Weight 1.1 lb (0.5 kg)

1 The location of the CNRFGWA and the orientation of the antenna are important factors in the RF

performance. With the unit located outside of any metal enclosures, the antenna is adjusted to

achieve the best range. The range is dependent on its placement and the building in which it is used.

The construction of the building, obstructions, and RF interference from other devices are factors

determining the effective range of the unit.

2 The latest versions can be obtained from the Downloads | Software Updates section of the Crestron

website (www.crestron.com). Refer to NOTE after last footnote.

3 Crestron 2-Series control systems include the AV2, AV2 with Card Cage, CP2, CP2E, PAC2,

MC2W, MC2E, MP2, MP2E, PRO2, and RACK2.

4 Filenames for CNX and ST-CP update files have a UPZ extension. Files on the website may be .zip

or self-extracting .exe files containing the .cuz or .upz file. To avoid program problems, make sure

you are using the update file with the correct suffix letter (e.g., S, V, W, X).

NOTE: Crestron software and any files on the website are for Authorized Crestron

dealers and Crestron Authorized Independent Programmers (CAIP) only. New users

may be required to register to obtain access to certain areas of the site (including the

FTP site).

Physical Description

The CNRFGWA, shown on the next page, is housed in a black enclosure with

labeling on the front panel. Three light-emitting diodes (LEDs) on the front of the

unit indicate the unit’s operating status. The RF antenna is attached via the BNC

connector on the top of the unit; a four-pin connector is provided on the bottom panel

for connection to other Cresnet devices. Two miniature rotary switches on the

bottom panel are used to set the unit’s network ID. Four rubber feet on the back of

the unit prevent slippage when the unit is placed in its usual operating position.

Crestron CNRFGWA Wireless RF Receiver

Operations Guide - DOC. 8086A Wireless RF Receiver: CNRFGWA • 3

Physical View of CNRFGWA Detail Views of CNRFGWA

CNRFGWA Port and Controls

The bottom panel of the CNRFGWA contains a Cresnet port and two miniature

rotary switches. (Labeling for the connector and switches is on the front face of the

unit.) Refer to the diagram on the previous page and descriptions that follow.

NET (FOUR-WIRE CRESNET)

This 4-pin connector is used to connect the CNRFGWA to other four-wire devices in

the Cresnet system.

ID CODE (HI LO SWITCHES)

These two rotary switches are used to set the unit’s network identity code. Refer to

“Identity Code” on page 5 for details.

CNRFGWA Indicators

Three LEDs located on the front panel of the CNRFGWA indicate the unit’s status.

Refer to the descriptions on the next page.

433.92 MHZ

MODEL: CNRFGWA

CRESTRON

ANTENNA

NET POWER

I.D. SELECT

SIGNAL

NET

Y Z G LO

ID CODE

INCLUDING INTERFERENCE THAT MAY

CAUSE UNDESIRED OPERATION.

ANY INTERFER ENCE RECEIVED,

AND (2) THIS DEVICE MUST ACCEPT

NOT CAUSE H ARMFUL INTERFEREN CE,

CONDITIONS: (1) THI S DEVICE MAY

SUBJECT TO THE FOLLOWING TWO

OF THE FCC RULES. OPERATION IS

THIS DEVICE COMPLIES WITH PART 15

FCC ID: EROCNRFGWA

7.28 in

(18.49 cm)

1.30 in

(3.44 cm)

3.25 in

(8.25 cm)

7.92 in

(20.12 cm)

Bottom

Front

Wireless RF Receiver Crestron CNRFGWA

4 • Wireless RF Receiver: CNRFGWA Operations Guide - DOC. 8086A

SIGNAL

This red LED illuminates when the CNRFGWA receives a valid signal from a

wireless touchpanel or remote.

I.D. SELECT

This red LED illuminates when communication with the Cresnet system and the

CNRFGWA is established (the unit is polled on the network). Illumination indicates

that the SIMPL Windows program currently loaded has a network device defined at

the same Net ID code as the CNRFGWA.

NET POWER

This green LED illuminates when Cresnet power is supplied to the CNRFGWA.

Industry Compliance

As of the date of manufacture, this unit has been tested and found to comply with

specifications for CE marking and standards per EMC and Radio Communications

Compliance Labeling (N11785).

NOTE: This device complies with part 15 of the FCC rules. Operation is subject to

the following two conditions: (1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may

cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference in a

residential installation. The equipment generates, uses and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions,

may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which

can determined by turning the equipment off and on, the user is encouraged to try to

correct the interference by one or more of the following measures:

■ Reorient or relocate the receiving antenna.

■ Increase the separation between the equipment and transceiver.

■ Connect the equipment into an outlet on a circuit different from that to which the

transceiver is connected.

■ Consult the dealer or an experienced radio/TV technician for help.

Crestron CNRFGWA Wireless RF Receiver

Operations Guide - DOC. 8086A Wireless RF Receiver: CNRFGWA • 5

Setup

Network Wiring

CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to do

so could cause equipment damage or void the Crestron warranty.

NOTE: When installing network wiring, refer to the latest revision of the wiring

diagram(s) appropriate for your specific system configuration, available from the

Downloads | Product Manuals | Wiring Diagrams section of the Crestron website

(www.crestron.com)

When calculating the wire gauge for a network run, the length of the run and the

power factor (power usage in watts) of each network unit must be taken into

consideration. If multiple network units are to be daisy-chained, the power factors of

each unit must be added to determine the power factor of the entire chain. The length

of the run in feet and the power factor of the run (in watts) should then be used in the

following resistance equation.

R = Resistance (refer to table below).

L = Length of run (or chain) in feet.

PF = Power factor of entire run (or chain).

R <

L x PF

40,000

Where:

The required wire gauge should be chosen such that the resistance value is less than

the value calculated in the resistance equation. Refer to the table after this paragraph.

Wire Gauge Values

RESISTANCE (R) WIRE GAUGE

Doubled CAT5

8.7

Tripled CAT5

NOTE: All network wiring must consist of two twisted-pairs. One twisted pair is the

+24V conductor and the GND conductor; the other twisted pair is the Y conductor

and the Z conductor.

NOTE: When daisy-chaining Cresnet units, strip the ends of the wires carefully to

avoid nicking the conductors. Twist together the ends of the wires that share a pin on

the network connector, and tin the twisted connection. Apply solder only to the ends

of the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.

Insert the tinned connection into the Cresnet connector and tighten the retaining

screw. Repeat the procedure for the other three network conductors.

Identity Code

Every piece of equipment and user interface within the network requires a unique

identity code (Net ID). These codes are two-digit hexadecimal numbers from 03 to

Wireless RF Receiver Crestron CNRFGWA

6 • Wireless RF Receiver: CNRFGWA Operations Guide - DOC. 8086A

FE. The Net ID of each unit must match an ID code specified in the SIMPL

Windows program.

The Net ID of the CNRFGWA is factory set to 24. The Net IDs of multiple

CNRFGWAs in the same system must all be unique. To set or change the Net ID of

the CNRFGWA, make sure power to the unit is disconnected and complete the

following steps.

1. Locate the two rotary switches on the bottom of the unit. The left

switch (HI) represents the most significant digit of the Net ID; the right

switch (LO) represents the least significant digit of the Net ID. Each

16-position switch can be set to a value between 0 and F.

2. Use a small screwdriver to rotate the arrow in the center of the two

rotary switches. Set the arrow of the left switch to the Net ID’s most

significant digit (default is 2); set the arrow of the right switch to the

Net IDs least significant digit (default is 4).

For a definition of

Viewport, refer to the Note

on page 8

3. Connect the CNRFGWA to the Cresnet system (verify that the

software is running) and open the Crestron Viewport. Either launch

the stand-alone version of Viewport, or start SIMPL Windows or

VT Pro-e, and from the menu bar, select Tools | Viewport.

4. From the Viewport menu, select Functions | Set Network ID. The

software checks the baud rate and then opens the “Set Network ID”

window.

5. In the “Set Network ID” window, select the CNRFGWA from the

Current Network Devices text window, and verify the Net ID code.

6. In the “Set Network ID” window, click Close.

NOTE: The Net ID code may also be verified by selecting Diagnostic | Report

Network Devices in the Viewport.

7. Attach each CNRFGWA to be added to the Cresnet system individually

and repeat this procedure as needed.

Hardware Hookup

Hookup of the CNRFGWA consists of connecting it to the Cresnet system via the

network port on the bottom panel.

NOTE: Refer to “Network Wiring” on page 5 when making connections to the port

labeled NET.

Programming Software

NOTE: Have a question or comment about Crestron software?

Answers to frequently asked questions (FAQs) can be viewed in the Online Help

section of the Crestron website (www.crestron.com). To post your own question or

view questions you have submitted to Crestron’s True Blue Support, log in at

http://www.crestron.com/accounts/login.asp. First-time users will need to establish a

user account.

Crestron CNRFGWA Wireless RF Receiver

Operations Guide - DOC. 8086A Wireless RF Receiver: CNRFGWA • 7

Earliest Version Software Requirements for the PC

NOTE: Crestron recommends that you use the latest software to take advantage of

the most recently released features. The latest software is available from the

Downloads | Software Updates section of the Crestron website (www.crestron.com).

The following are the earliest useable software version requirements for the PC:

• SIMPL Windows, any version. Requires SIMPL+ Cross Compiler version

1.1.

• Crestron Database version 16.0.0 or later. Required for SIMPL Windows.

• Crestron Viewport version 3.35 or later

Programming with SIMPL Windows

The CNRFGWA gateway provides one-way wireless RF communication between a

Crestron wireless touchpanel or wireless remote device and a Crestron 2-Series or

CNX control system.

Although the device itself is not programmable, you can create a program that

includes a CNRFGWA using the Crestron programming tool SIMPL Windows.

SIMPL (Symbol Intensive Master Programming Language) is an easy-to-use

programming language that is completely integrated and compatible with all

Crestron system hardware. The objects that are used in SIMPL are called symbols.

SIMPL Windows offers drag and drop functionality in a familiar Windows

environment.

SIMPL Windows is Crestron's software for programming Crestron control systems.

It provides a well-designed graphical environment with a number of workspaces

(i.e., windows) in which a programmer can select, configure, program, test, and

monitor a Crestron control system.

To create a program with a CNRFGWA, consult the operations and installation guide

for any of the one-way wireless RF touchpanels or remote devices. The latest

versions of these guides can be obtained from the Downloads | Product Manuals

section of the Crestron website (www.crestron.com).

Example Program

The CNRFGWA is used with Crestron’s wireless one-way RF remote devices and

touchpanels such as the ST-1550C. An example program for the ST-1550C that

includes the CNRFGWA is available from the Crestron FTP site (ftp.crestron.com/

Examples). Search for ST-1550C_SIMPL_Windows_example_file.smw.

Uploading

Assuming a PC is properly connected to the entire system, Crestron programming

software allows the programmer to upload programs and projects after their

development to the system and network devices. However, there are times when the

files for the program and projects are compiled and not uploaded. Instead, compiled

files may be distributed from programmers to installers, from Crestron to dealers,

etc. Even firmware upgrades are available from the Crestron website as new features

are developed after product releases. In those instances, one has the option to upload

via the programming software or to upload and upgrade via the Crestron Viewport.

Wireless RF Receiver Crestron CNRFGWA

8 • Wireless RF Receiver: CNRFGWA Operations Guide - DOC. 8086A

NOTE: The Crestron Viewport is available as a pull-down command from SIMPL

Windows and VT Pro-e (Tools | Viewport) or as a standalone utility. The Viewport

utility accomplishes multiple system tasks, primarily via an RS-232 or TCP/IP

connection between the control system and a PC. It is used to observe system

processes, upload new operating systems and firmware, change system and network

parameters, and communicate with network device consoles and touchpanels, among

many other tasks. Viewport can also function as a terminal emulator for generic file

transfer. All of these functions are accessed through the commands and options in

the Viewport menus. Therefore, for its effectiveness as a support and diagnostic tool,

the Crestron Viewport may be preferred over development tools when uploading

programs and projects.

NOTE: Firmware for the CNRFGWA is not upgradable in the field.

Before attempting to upload, it is necessary to establish communications.

Communication Settings

NOTE: For laptops and other PCs without a built-in RS-232 port, Crestron

recommends the use of PCMCIA cards, rather than USB-to-serial adapters. If a

USB-to-serial adapter must be used, Crestron has tested the following devices with

good results:

Belkin (large model) F5U103

I/O Gear GUC232A

Keyspan USA-19QW

Other models, even from the same manufacturer, may not yield the same results.

The procedure in this section provides details for RS-232 communication between

the PC and the control system. If TCP/IP communication is preferred, consult the

latest version of the Crestron e-Control Reference Guide (Doc. 6052) or the

respective Operations Guide for the control system. These documents are available

from the Downloads | Product Manuals section of the Crestron website

(www.crestron.com). Refer to the figure below for a typical connection diagram

when uploading files.

Note: Use a standard DB9 male to female “straight-through” cable.

Typical Connection Diagram when Establishing Communication

1. Open the Crestron Viewport.

Either launch the stand-alone version of Viewport, or start SIMPL

Windows and from the menu bar, select Tools | Viewport.

Crestron CNRFGWA Wireless RF Receiver

Operations Guide - DOC. 8086A Wireless RF Receiver: CNRFGWA • 9

2. Refer to the figure after this step. From the Viewport menu, select

Setup | Communications settings (alternatively, press Alt+D) to open

the “Port Settings” window.

Setup | Communications Settings Command

3. Select RS-232 as the connection type. Verify that an available COM

port (COM 1 is shown below) is selected, Verify that the baud rate is

set to 38400 (PRO 2 default), the parity is None, the data bits is Eight,

the stop bits is One, XON/XOFF is not selected, and RTS/CTS is

selected. Click the OK button to save the settings and close the

window.

“Port Settings” Window

NOTE: The parameters shown in the illustration above are the port settings for a 2-

Series control system. Consult the Operations Guide for the control system being

used for exact parameter selection.

4. To verify communication, select Diagnostics | Establish

Communications (Find Rack). This should display a window that

gives the COM port and baud rate. If communication cannot be

established, refer to the “Troubleshooting Communications” section in

the respective Operations Guide for the control system.

Wireless RF Receiver Crestron CNRFGWA

10 • Wireless RF Receiver: CNRFGWA Operations Guide - DOC. 8086A

Uploading a SIMPL Windows Program

A control system source file has

the extension .smw. A compiled

SIMPL Windows file has the

extension .spz for a 2-Series

control system, .bin for CNX

generation, and .csz for CNX

generation with SIMPL+.

The SIMPL Windows file can be uploaded to the control system using SIMPL

Windows or via the Crestron Viewport.

Upload via SIMPL Windows

1. Start SIMPL Windows.

2. Select File | Open to view the “Open” window, navigate to the

SIMPL Window file (.smw), and click Open.

3. Select Project | Transfer Program.

Upload via Crestron Viewport

1. Verify that the procedure for “Communication Settings” that begins on

page 8 has been performed.

2. As shown below, select File Transfer | Send Program (Alternatively,

press Alt+P) from the Viewport menu.

File transfer | Send Program Command

3. The “Send Program” window appears as shown after this step. Click

Browse, locate the completed file (.spz for PRO2) and click Open.

This displays the program’s header information and enables one or both

of the What to Send check boxes. If the program does not contain any

SIMPL+ modules, only the SIMPL Program check box is enabled. If it

does contain SIMPL+ modules, then the SIMPL+ Program(s) check

box will also be enabled. Select one or both check boxes and then click

Send Program to begin the transfer.

NOTE: Refer to the respective Operations Guide for control system details about the

other fields in the “Send Program” window.

“Send Program” Window

Crestron CNRFGWA Wireless RF Receiver

Operations Guide - DOC. 8086A Wireless RF Receiver: CNRFGWA • 11

4. To verify that the program has been transferred successfully, select

Diagnostics | Report Program Information. This should display a

window that provides details about the current program loaded into the

control system.

Problem Solving

Troubleshooting

The table below provides corrective action for possible trouble situations. If further

assistance is required, please contact a Crestron customer service representative.

CNRFGWA Troubleshooting

TROUBLE

POSSIBLE

CAUSE(S)

CORRECTIVE ACTION

Incorrect power supply. Use a Crestron power supply with sufficient

power for the network.

CNRFGWA is not

receiving power.

Verify that network power is supplied to the

unit.

There is no battery in the

transmitter or the battery

is dead.

Verify that a charged battery is in the

transmitter and SIGNAL LED illuminates.

Hand-held transmitter is

in sleep mode.

Press and hold any button on the transmitter

until unit transmits. Verify SIGNAL LED

illuminates

CNRFGWA Net ID is not

set to match the Net ID of

the SIMPL program.

Open Viewport and press F4 to poll the

network. Verify that the Net ID for the

CNRFGWA is properly set to match the

SIMPL program.

Net ID setting changes

after CNRFGWA powered

up.

Power down the CNRFGWA, then power up to

reset the Net ID.

Network wiring incorrect. Check network cabling for solid connections

and correct pinouts.

Unit is damaged. Contact Customer Service. Refer to "Further

Inquiries" in this guide.

Unit is not communicating

on the network.

Check network cabling for solid connections

and correct pinouts.

CNRFGWA Net ID not

unique. Two or more units

share same Net ID.

Verify that each Net ID is used only once.

Refer to causes when

LEDs do not illuminate.

Refer to corrective action when LEDs do not

illuminate

CNRFGWA is in vicinity

of metal.

Verify that large amount of metal is not in

vicinity of transmission.

Transmitter is near

maximum range.

Move closer or add another CNRFGWA to

increase coverage.

Intermittent

response from

CNRFGWA during

transmission.

I.D. SELECT LED

is on, but unit does

not provide

control.

NET POWER LED

does not

illuminate.

I.D. SELECT LED

does not

illuminate.

SIGNAL LED does

not illuminate

when wireless

transmitter sends

an RF signal.

CNRFGWA does

not report Net ID

when polling the

network through

Viewport. Other

devices are

reported.

Wireless RF Receiver Crestron CNRFGWA

12 • Wireless RF Receiver: CNRFGWA Operations Guide - DOC. 8086A

Further Inquiries

If, after reviewing this Operations Guide, you cannot locate specific information or

have questions, please take advantage of Crestron's award winning customer service

team by calling:

• In the US and Canada, call Crestron’s corporate headquarters at

1-888-CRESTRON [1-888-273-7876].

• In Europe, call Crestron International at +32-15-50-99-50.

• In Asia, call Crestron Asia at +852-2341-2016.

• In Latin America, call Crestron Latin America at +5255-5093-2160.

• In Australia and New Zealand, call Crestron Pacific at

+613-9480-2999.

You can also log onto the online help section of the Crestron website

(www.crestron.com) to ask questions about Crestron products. First-time users will

need to establish a user account to fully benefit from all available features.

Future Updates

As Crestron improves functions, adds new features, and extends the capabilities of

the CNRFGWA, additional information and programming examples may be made

available as manual updates. These updates are solely electronic and serve as

intermediary supplements prior to the release of a complete technical documentation

revision.

Check the Crestron website (www.crestron.com

) periodically for manual update

availability and its relevance. Updates are available from the Download | Product

Manuals section and are identified as an “Addendum” in the Download column.

Crestron CNRFGWA Wireless RF Receiver

Operations Guide - DOC. 8086A Wireless RF Receiver: CNRFGWA • 13

Appendix: Optimum RF Reception Guidelines

Many factors can affect the reliability of RF communication between an RF

touchpanel or remote device and an RF gateway. While an effort has been made to

determine operating specifications, some specifications are not constant. RF

Communication can be limited by several factors including but not limited to EMI

(electromagnetic interference), intervening objects, antenna orientation, and receiver

placement. To obtain maximum reliability and performance, some basic rules for

installing RF receivers are listed below.

Minimize Interference

RF reception range can be hindered by spurious EMI noise that may interfere with or

mask the desired frequency thereby reducing useable range. EMI is generated by any

electrical device at various RF noise levels depending on the device. Sources of EMI

include computers, video equipment, digital processors, lighting dimmers, lighting

ballasts, motors or any large AC source. Every effort should be made to separate any

RF transmitter/receiver from these sources of RF noise including Audio Visual

equipment in racks. If a gateway must be installed in an equipment rack, make sure

you have ample separation between the equipment and the gateway.

Gateway Placement

Optimum reception for any RF gateway is obtained by installing the gateway in an

open area or shelf with a clear line of sight (no obstructions between gateway and

touchpanel or wireless remote). Crestron recommends placing the gateway at least

five to six feet high for best results. Avoid placing gateways or touchpanels/remotes

at a low height or on the ground. Placing RF equipment near metal objects, walls,

corners or metal enclosures will compromise RF propagation and reception. Try to

avoid installing gateways in equipment racks, service rooms or electrical closets. For

best results, Crestron recommends that the gateway be placed in the same room that

the touchpanel or remote is located.

Antenna Orientation

The antenna orientation of the Crestron gateway has considerable effect on range and

reliability. Optimum performance is obtained by setting the gateway horizontally

(antenna parallel to the ground) at right angles to the touchpanel. When absolutely

necessary, two alternate orientations are possible–each will be less effective than the

horizontal orientation:

 Point the antenna vertically

 Point the antenna toward the wireless touchpanel/remote.

Never point the antenna downward. This will decrease range and reliability. Refer to

illustrations on the next page for examples of the different antenna orientations.

NOTE: RF propagation is best from the sides of the antenna.

Wireless RF Receiver Crestron CNRFGWA

14 • Wireless RF Receiver: CNRFGWA Operations Guide - DOC. 8086A

Horizontal Orientation

Vertical Orientation

Horizontal, Toward Touchpanel

Crestron CNRFGWA Wireless RF Receiver

Operations Guide - DOC. 8086A Wireless RF Receiver: CNRFGWA • 15

Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange, or service without prior

authorization from CRESTRON. To obtain warranty service for CRESTRON products,

contact the factory and request an RMA (Return Merchandise Authorization) number.

Enclose a note specifying the nature of the problem, name and phone number of contact

person, RMA number, and return address.

2. Products may be returned for credit, exchange, or service with a CRESTRON Return

Merchandise Authorization (RMA) number. Authorized returns must be shipped freight

prepaid to CRESTRON, 6 Volvo Drive, Rockleigh N.J., or its authorized subsidiaries,

with RMA number clearly marked on the outside of all cartons. Shipments arriving

freight collect or without an RMA number shall be subject to refusal. CRESTRON

reserves the right in its sole and absolute discretion to charge a 15% restocking fee, plus

shipping costs, on any products returned with an RMA.

3. Return freight charges following repair of items under warranty shall be paid by

CRESTRON, shipping by standard ground carrier. In the event repairs are found to be

non-warranty, return freight costs shall be paid by the purchaser.

CRESTRON Limited Warranty

CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in

materials and workmanship under normal use for a period of three (3) years from the date of

purchase from CRESTRON, with the following exceptions: disk drives and any other moving or

rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one (1)

year; touchscreen display and overlay components are covered for 90 days; batteries and

incandescent lamps are not covered.

This warranty extends to products purchased directly from CRESTRON or an authorized

CRESTRON dealer. Purchasers should inquire of the dealer regarding the nature and extent of the

dealer's warranty, if any.

CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in

any application other than that for which it was intended, or if it has been subjected to misuse,

accidental damage, modification, or improper installation procedures. Furthermore, this warranty

does not cover any product that has had the serial number altered, defaced, or removed.

This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall

CRESTRON be liable for incidental or consequential damages of any kind (property or economic

damages inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for

any claim made by a third party or made by the purchaser for a third party.

CRESTRON shall, at its option, repair or replace any product found defective, without charge for

parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be

covered only by the unexpired portion of the warranty.

Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed

or implied, nor authorizes any other party to offer any warranty, including any implied warranties

of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed

by law are limited to the terms of this limited warranty. This warranty statement supercedes all

previous warranties.

Trademark Information

All brand names, product names, and trademarks are the sole property of their respective owners. Windows is a registered

trademark of Microsoft Corporation. Windows95/98/Me/XP and WindowsNT/2000 are trademarks of Microsoft

Corporation.

Crestron Electronics, Inc. Operations Guide - DOC. 8086A

15 Volvo Drive Rockleigh, NJ 07647 10.03

Tel: 888.CRESTRON

Fax: 201.767.7576 Specifications subject to

Crestron CNRFGWA, CNRFGWA-418, CNRFGWX User manual

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