Pace TiVo MG1/Mi3 Installation Guide
Wednesday, July 23, 2014
Private & Confidential for Suddenlink
Private & Confidential for Suddenlink
Pace MG1 with TiVo
Best-in-class hardware meets best-in-
class software, backed by world class
support from Pace.
As a TiVo HPK licensee, Pace has developed an
advanced hybrid gateway capable of running the
latest TiVo client application software. This
partnership combines TiVo’s award winning UI with
Pace MG1 hardware (BCM7425), to create an
unrivaled user experience.
Internal specifications
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6
Broadcom 7425
3000 DMIPS, MoCA 2.0,
Dual HD Transcode
Broadcom 3383
DOCSIS 3.0, 500 MHz,
8x4 Channel Bonding
Memory
1 GB SDRAM
256 MB FLASH
Tuners
1 GHz Full Band Capture
records up to 6 streams
Back panel specifications
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Cable In
RF input from
Service
Provider
To TV
RF out to TV
(Not Enabled)
Comp Out
Component
video out for
analog HD
Audio Out
RCA
connectors for
Stereo L & R
Digital Audio Out
Optical audio
and S/PDIF
output
Video Out
Composite
video out for
SDTV
HDMI HD to TV
HDMI 1.4 Video
and Digital
Audio
HDMI Input 1 & 2
HDMI AV Inputs
(Not Enabled)
eSATA
External HDD
Port (1 TB)
USB 2.0 (x2)
For USB
Devices (Not
Enabled)
Ethernet
For connection
to home router
(GigE)
CableCARD
Behind cover
on bottom of
box
Power
12V DC Input for
matching PSU
Internal HDD
Field
Serviceable up
to 1 TB
Front panel specifications
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7 Segment Display
Displays current
time. May be turned
off. Future update
will include
brightness control &
channel #.
Remote light
Illuminates when a
button is pressed on
the remote: green for
a RF remote and red
for an IR remote.
Data light
Illuminates
when a
message has
been received.
Record light
Illuminates
while recording
to the internal,
or an external,
HDD.
Power button
Places the set-
top box (STB)
into standby
mode.
5 room MoCA installation with TiVo stream
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Ethernet
Coax
Wireless
MoCA Bridge
Modem/Router
5 room Ethernet installation with TiVo Stream
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Ethernet
Coax
Wireless
MoCA Bridge
Modem/Router
Network dependencies
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Legacy OOB
Virtual Channel Map
Channel Authorization
Manual CableCARD
Validation
Internet
TiVo Service Activation
TiVo Channel Guide
VOD Functionality
Apps (Pandora,
Spotify, etc.)
Achieving a fully functional TiVo MG1 requires a legacy OOB channel (i.e. 75.25 MHz) as well as internet connectivity
through the internal DOCSIS modem, or via an external modem/router to the onboard Ethernet port. The OOB
channel will facilitate the manual CableCARD pairing process, provide the STB with a channel map, and authorize
channels. Internet connectivity will provide the communication channel necessary to activate the TiVo service on the
box, provide guide data, and facilitate all interactive features, including VOD, Pandora, YouTube, etc.
Installation checklist
Pace MG1
Service Activate
Pre-Installation
Install Ethernet Coax Bridge (ECB)
Install MG1
TiVo Guided Setup
CableCARD Pairing & Initialization
Verify System Information
Verify Video Services
Pace Mi3
Install Pace Mi3
Pace Mi3 TiVo Guided Setup
Verify Live Video
TiVo Stream
Install TiVo Stream
Perform setup from iOS device
Verify Streaming Video
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Service activate
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If not already completed during the warehouse staging process, the MG1 will
need to be placed on an active TiVo account. This step is usually performed by
dispatch and achieved through a billing system plug-in, or a separate software
application. This action will relay customer account information and activation
status to the TiVo back office, transitioning the device from TiVo Service Account
Status 22: Staging to 03: Account in good standing. Once dispatch has
completed their action, the installer must wait 15 Minutes prior to powering the
STB up for the change to take effect on the TiVo servers.
Verify that the MG1 has been activated for the TiVo service,
and that a Minimum of 15 Minutes has elapsed since the
activation process was completed.
15
Min
Pre-Installation
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Identify the outlets that the customer would like to use for the MG1 and MoCA
connected clients, and attempt to place them on a common splitter. Place the
MoCA POE filter on the input of this splitter, if it does not already have MoCA
filtering built in.
*The exception to this step is if the installation was occurring in a home that was
pre-wired for Ethernet at each MG1 and Pace Mi3 location. Refer to the diagram
on Page 8.
While waiting for the service activation to complete, take
this time to verify levels, locate the common splitter, and
install the low pass filter (MoCA filter).
10
Min
Install Ethernet coax bridge
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1) Begin by connecting an Ethernet cable between the ECB and an
open port on the home router.
2) Next, apply RF to the device on the port marked CABLE IN.
3) If desired, connect a TV, STB or cable modem to the TV OUT port.
This is an RF pass-through and is not required for MoCA
functionality.
4) Once all connections are complete, connect the bridge to power.
*Note that depending on the ECB manufacturer, the Network light and
the COAX light may not illuminate until a MoCA link has been
established between itself and another MoCA enabled device.
Installation of the bridge will allow internet
connectivity, and client communication, between TiVo
devices, over existing coax wiring.
5
Min
Installing the MG1
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Installation of the Pace MG1 will include making the
necessary connections to the television, and performing the
TiVo Guided Setup.
After coax, AV and, if necessary, Ethernet connectivity has been
established, power up the MG1. TiVo loading screens will display
for approximately 3-5 Minutes prior to being able to access Guided
Setup. While you wait, take this time to place any TiVo client
devices (Pace Mi3) in their desired locations, making the necessary
AV and network connections, but do not power them on at this time.
10
Min
TiVo Guided Setup will configure TiVo specific
features, services and guide data, but will not load the
channel map or authorize services.
TiVo guided setup
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Performing the TiVo Guided Setup will configure the MG1 with MSO
specific guide data and branding, update the service state, load client
device information, and acquire a media access key. Loading guide data
from the TiVo servers should not be confused with the STB acquiring a
Virtual Channel Map. This, along with channel authorizations, still comes
from the DAC via an initialization. Once the STB has completed its boot
up, it will display the welcome screen instructing you to select the
country of which the device will be installed.
10
Min
Welcome!
TiVo guided setup
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Use the UP or DOWN arrows to select you country.
Getting Started
Pressing the ENTER key (not select) will display an
advanced option of Installer Express Setup.
1. 2.
TiVo guided setup
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Enter ZIP Code
Keying in the ZIP code will determine which service
providers and channel maps are offered in the
following setup screens.
3.
Choose Network Hookup
TiVo guided setup
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Ethernet is enabled as the default connection type for home networking. If an Ethernet cable has been connected,
and the box has acquired an IP address via DHCP from the router, than Guided Setup will skip over this option
completely and connect to the TiVo server. If an Ethernet connection has not been made to the box, this option will
enable MoCAfor network connectivity via the ECB, as discussed on pg.13.
4.
Network (MoCA) Setup
TiVo guided setup
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Once MoCA is selected on the “hookup” screen, a
page will appear indicating that MoCA is enabled. In
fact, it isn’t until you continue through the following
screens.
Network (MoCA) Settings
MoCA settings should remain the default, as seen
above. The MoCA channel will remain on Auto until
the STB has negotiated a preferred MoCA frequency
with the ECB.
5. 6.
IP Address
TiVo guided setup
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In most installations, acquiring an IP address from the
home router will be accomplished via DHCP. If
desired, the user may assign a static IP address in
their router, specifying it here for TiVo connectivity.
7.
Accessing Network
TiVo guided setup
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Once network configurations are complete, the STB
will negotiate the MoCA connection (if applicable),
perform a DHCP request, and verify internet
connectivity.
8.
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