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Wallbox Commander
User Guide
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Welcome to Wallbox
Congratulations on your purchase of the revolutionary electric vehicle charging system designed with cutting-
edge technology to satisfy your daily needs.
This user guide will show you how to charge and will also give you the basic functionalities for your interaction
with the Wallbox Pulsar.
Get used to your Wallbox Commander 12
Before you start, please take a quick look over your Wallbox Commander
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Once your Wallbox Commander is ready and powered on, you will operate through a 7inch touchscreen display.
The software is specially designed to fully control and manage the charging process by simple commands, but
remember that you will always be able to just plug and charge, it can be as simple as that.
Contents
1. Charge your vehicle ................................................................................................................................................................................................................................................................ 4
2. Choose your vehicle ............................................................................................................................................................................................................................................................... 4
3. Connect to an internet network ............................................................................................................................................................................................................................. 5
3.1 Connect to a Wi-Fi network .......................................................................................................................................................................................................................... 5
3.2 Connect to an Ethernet network ........................................................................................................................................................................................................... 5
4. Update the firmware ............................................................................................................................................................................................................................................................... 5
5. Create a schedule ...................................................................................................................................................................................................................................................................... 6
6. Configure Energy cost ......................................................................................................................................................................................................................................................... 6
7. Lock / Unlock .................................................................................................................................................................................................................................................................................... 7
8. Synchronize data with myWallbox. ...................................................................................................................................................................................................................... 7
9. Download the app ...................................................................................................................................................................................................................................................................... 8
10. Troubleshooting ................................................................................................................................................................................................................................................................... 9
10.1 General ....................................................................................................................................................................................................................................................................................... 9
10.2 Wi-Fi ............................................................................................................................................................................................................................................................................................ 10
10.3 Logs .............................................................................................................................................................................................................................................................................................. 11
Android iOS
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1. Charge your vehicle
To start charging your vehicle, just plug the conector to the vehicle, it will start charging. You will see the
charging information by tapping on the Status icon.
MAIN SCREEN
This window shows that your Commander is either not
connected or the charging process is completed.
In this scenario the charger will show a “fully charged”
message.
CHARGING
Once the connection has been safely established the status
window will appear in a blue color.
The Real Time Dashboard will indicate the charging
parameters:
- Charging time
- Time remaining to complete the charging
- The power used
- The quantity of kilometres that are charged per
one hour
2. Choose your vehicle
Your wallbox Commander have a database of every electric vehicle that allows to show detailed information of
the charging capacity,
In order to see detailed information about the charging of your vehicle, customize
your wallbox by selecting your vehicle model/brand.
From now on your electric vehicle will be displayed in the status menu and the
stats displayed are now calculated based on the characteristics of your particular vehicle.
Go to:
Go to:
Select your vehicle from the
list.
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3. Connect to an internet network
3.1 Connect to a Wi-Fi network
If you connect your Wallbox Commander to a Wi-Fi network, you will be able to update your charger and this
will allow you to have access to all myWallbox advanced features and services.
1. After selecting the Wi-Fi network, click on the password gap. A keyboard will appear where you will be
able to write your password.
Most Wi-Fi passwords are case-sensitive.
2. If the password is correct, a message indicating “WiFi Network Connected” will appear. It should appear
on the top left of the screen. If this icon appears it means that is not connected.
3.2 Connect to an Ethernet network
The ethernet port in your Commander is located inside the charger, behind the touch screen.
When it is connected with an ethernet cable, it appears this icon on the top left of the screen.
4. Update the firmware
Get the latest updates and features available. Check that your charger is connected to the Internet, should
appear on the top left of the screen.
1. The system will start looking for updates
2. If the system finds an update, it will ask to install it and will ask to restart the charger
3. Once installation is finished, you can check the version installed going to “settings” and “about”
Go to:
Select your Wi-Fi network
from the list.
Go to:
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5. Create a schedule
It is very common to schedule your charges for reasons
ranging from available power, efficiency, costs or lifestyle
programming.
The Wallbox Commander uses a simple and intuitive
interface that lets you define different hour intervals that
can repeat daily or weekly.
Now you can select the days of the week and the time that will be charging.
You can easily check or uncheck by pressing or sliding the button.
Activated schedule
Deactivated schedule
If you connect the vehicle 12h before the schedule, the vehicle will start charging automatically
6. Configure Energy cost
You can monitor your daily/weekly/monthly charging sessions or customize the periods to be displayed.
The information is presented in:
Charging period leading Stats
Escalade graph
List of period sessions
You can configure the cost of the electricity, it is set at 0,2 €/kW by default.
Go to:
Select the days.
Select the start and end time.
Go to:
Cost
Set your energy cost
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You will be able to see the statistics and graphs of your
charging sessions.
7. Lock / Unlock
When extra protection is needed you can secure your Wallbox Commander from non-authorized use. It
is as simple as configuring a password. Once you have set up this numeric PIN, simply enter your
passcode to unlock your device in the screen dialog.
If you want to lock your charger immediately, tap on the lock icon on the top left side of the screen.
If you enter three times a wrong PIN number, the charger will be blocked and will ask for a PUK code.
Please contact Wallbox or your distributor to get this code.
8. Synchronize data with myWallbox.
To register on myWallbox, access to
wallbox.com/mywallbox/ and select create an account.
1. Fill the user data, business data and the serial
number of the Wallbox charger.
2. You will receive and email within 48 hours with the
confirmation of your new account.
3. Once registered you will have access to the
myWallbox web and Wallbox app. You will see the following
information:
- Real-time monitoring and Reporting
Consumption
Charging time
Charging cost
Charging usage
- Charging profiles
- Charging report (day/week/month/year)
- Charging status (available, charging, online, online,
error…)
- Encrypted data communication
Go to:
Go to:
Autolock on
Autolock off
Set your 4-digit PIN
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9. Download the app
To download the app, scan de QR code or click on the image.
Once downloaded and installed the app, it will ask for your myWallbox user name and password.
You will access to the main screen of the app
Android iOS
Real
-
time information
- Time (min)
- Power (kW)
- Speed (km / h)
- Added range (km)
-
Added energy (kWh)
Speed load setting
Level output current
(A)
Lock and unlock
the charger
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10. Troubleshooting
10.1 General
Charger does not power up
No voltage supply – Circuit Breaker is OFF or tripped. ·
Turn ON the Circuit breaker.
Check that the RCD is ON. Press the test button of the RCD, the RCD should turn off.
Charging schedule has not started
The vehicle is programmed for a later charging time.
The vehicle is fully charged
The vehicle has an error, check the vehicle
The charging plug is not correctly connected, reconnect the plug
The charging plug could be damaged or dirty
Vehicle not fully charged or increased charging time or charging at low power
When the vehicle is almost full, the charging begins to slow down.
If the charger or the vehicle detects an elevated temperature, the power is reduced
Charging cable plug cannot be disconnected
The charge has not been ended by the vehicle. End the charging session from the vehicle or from the
Wallbox.
Selection of
year
Selection
of month
Selection
of week
Charging
information
- Time
- Consumed
power
- Added range
Graphical
information
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10.2 Wi-Fi
No Wi-Fi Coverage in the installation location
If it is not possible to install the Wallbox Commander in another location, a Wi-Fi range extender could be a
solution.
If no Wi-Fi connection is possible, your Wallbox can be connected to internet with an ethernet cable.
Wi-Fi Coverage but problems connecting
Check your Wi-Fi and Internet connection.
Try to connect with another device and check that the network is up and able to connect to the internet.
Restart your Router
Proceed to disconnect the line switch of the charger and wait one minute before reconnecting
Check Cable Connections
Open ports on your router
To connect to the internet, your Wallbox Commander needs the following open ports:
- TCP 80 Used for data transferring
- UDP 123 Used for time synchronization
Connect to a different Wi-Fi Network
If you don’t have another Wi-Fi network available, you can create a Wi-Fi network with your mobile phone.
Try to create a new Wi-Fi hotspot connection with your mobile phone:
To turn your phone on as a Wi-Fi hotspot:
1. Open your device's Settings app.
2. Under "Wireless & networks," tap More Tethering & portable hotspot .
3. Tap Portable Wi-Fi hotspot to switch it on or off.
Tip: Switching on the hotspot for the first time fills in default settings, like a network name and
password.
Connect your Wallbox to this new Wi-Fi network.
Disconnections from the Wi-Fi network
If the charger has lost its Wi-Fi connection, just restart your Wallbox Commander and automatically it will
connect again.
If you have put incorrectly or saved different passwords for the same Wi-Fi connection and having issues, it is
advisable to restore your charger.
Go to
Settings -> System -> Restore
Warning messages
Your network supply is continuously checked in order to assure safety operation, if one of these parameters is not in
range the charger will impede to energize the vehicle and it will show a message on the screen:
Unavailability of the charging station (F):
The available current on the selector is set to 0. If the selector is correctly set, proceed to disconnect
the line switch of the charger and wait one minute before reconnecting
No power to the charging station (E):
disconnect the charging cable from the vehicle, proceed to disconnect the line switch of the charger
and wait one minute before reconnecting
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10.3 Logs
No charging logs appear on myWallbox / app
No correct communication between the charger and Wallbox servers, please do a restore of the charger.
Go to: Settings -> System -> Restore
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