1
secure your future
Administrative Password
on page 2. Do not discard
ROCSAFE
ENCRYPTED HARD DRIVE
FOR NOTEBOOK (LAPTOP) COMPUTERS
IMPORTANT:
DO NOT discard this manual.
Administrator Password is on
Page 2.
Please keep in Safe Place.
2
ROCSAFE
IMPORTANT
This quick start guide contains the unique administrator
password for your Rocsafe which is required to configure
advanced security settings.
DO NOT LOSE THE ADMINISTRATIVE PASSWORD!
Keep this administrative pass word in a SAFE place.
Note: There is only ONE key for this hard drive.
Installation instructions are on page 10.
You may peal off for safe
guard
.
3
ROCSAFE
IMPORTANT
Simply: If you lose your administrative password
and/or your security key the “KeyCrypt®”; there may
basically be no chance of recovering your
information (data) stored in your hard drive, hence
there are No Warranties, No Repairs and No
Replacements available through Rocstor/Rocsecure.
ROCSAFE INCLUDES ONLY
O
NE
DIGITAL
SECURITY KEY, THE ”KEYCRYPT”; AT YOUR
DISCRETION YOU MAY KEEP THE
“ADMINISTRATIVE PASSWORD” IN A SAFE
PLACE. DO NOT LOSE THIS ADMINISTRATIVE
PASSWORD.
PLEASE BE SURE TO REMEMBER AND/OR
RECORD YOUR PASSWORD IN A SAFE PLACE.
UNFORTUNATLY ROCSTOR/ROCSECURE CAN
NOT REPLCE OR REPAIR PRODUCT WHICH
HAVE BECOME INOPERABLE OR
INACCESSIBLE DUE TO LOSS OF PASSWORD
OR THE SECURITY KEYS.
THANK YOU.
4
ROCSAFE ENCRYPTED HARD DRIVE FOR NOTEBOOKS
About this Guide
This guide is designed to provide step-by-step
instructions for installation of Rocsafe and as a reference
for its operation and usage.
1. Product Overview
Rocsecure continues to deliver the next generation
encrypted technologies to drive new levels of security,
performance and ease-of-use in a 2.5” internal Real-Time
encrypted hard drive solutions. Rocsafe 2.5” internal
Hardware encrypted drives are designed to be mounted
within your notebook computer just like the existing hard
disk drive that is currently installed in your notebook.
Rocsafe is a secure storage device that consists of a hard
disk drive and a hardware based encryption module that
encrypts every byte and every sector of data that is
written into the hard disk. Rocsafe is operating system
independent and does not require any software drivers. It
also encrypts all temporary files, as well as areas that
would normally be missed and left in “clear” by software
encryption products. Encryption and decryption occurs
transparently without any loss in disk performance (Real-
Time.) Users simply use their notebooks as usual with the
assurance and complete peace of mind that their data is
fully protected in the unfortunate event that their
notebooks are stolen or lost.
Rocsafe is a hardware-based disk encryption solution that
is both cross-platform compatible and delivers significant
performance improvement over traditional software-based
products. Rocsafe provides full security features in a
standard notebook-mountable 2.5" hard-disk form-factor.
5
Rocsafe is available in 64-bits, 128-bits and 192-bits
3DES encryption engine that encrypts every sector of
data written into the hard disk, including the Master Boot
Record (MBR), Operating System, Temporary files and
Swap files that are normally left in "clear" by traditional
software-based encryption solutions. Rocsafe encrypts
and decrypts all data transparently without any loss in
disk performance. Rocsafe is easy to install and simple to
use. After installation, users use their notebook
computers as usual with the assurance that their data is
fully protected should their computers be lost or stolen.
Peace of Mind Carrying Important Data in Your Notebook
Computer
Rocsecure understands your real-world storage challenges
and we help you meet them with a complete range of
flexible encrypted storage solutions that address all your
critical storage needs both today and into the future.
Rocsafe is specially engineered for those who need to be
concerned about the security of the data in their
notebook computers. Those users include business
executives, lawyers, accountants, doctors, government
officials …or any person carries sensitive information or
secret documents in their notebook computers.
A Highly Secure, Reliable and Cost-Effective
Solution Cross Platform Compatibility
Rocsafe does not require hardware modifications or
software installations. I t is operating system independent
(tested with Windows® XP, 2000, Me, 98, 98SE and
Linux), driver-less, and has been tested on leading
brands of notebook computers (including Acer, Dell,
IBM, Sony and Toshiba). Rocsafe installation is extremely
easy. Users simply replace their old 2.5" hard disk with
Rocsafe, perform a simple one-time setup procedure, and
6
they are ready to go.
Significant Performance Improvement
Rocsafe eliminates platform dependency issues
completely and offers the following performance
improvements over traditional software-based disk
encryption solutions:
The encryption and decryption operations are totally
transparent to users. Users do not have to change their
computing behavior.
All the data written into the Rocsafe is encrypted in real-
time using hardware, prior to actual storage, leaving no
data in "clear". By performing security operations in
hardware, Rocsafe cannot be compromised by software
attacks such as Viruses and Trojans.
The total cost of ownership is minimized because no
software installations, upgrades, or patches are ever
required. Moreover the product does not require user
training or maintenance.
The 3DES encryption engine by Enova X-Wall is certified
by NIST (National Institute of Standards and Technology)
of the USA and CSE (Communications Security
Establishment) of the government of Canada
Pre-Boot Authentication - Single- or Two-Factor
Rocsafe authenticates the user every time the notebook
computer powers on or resumes from hibernation. The
notebook computer will only boot into the Operating
System upon successful authentication. Rocsafe offers
two authentication modes - Single-Factor using a
Password only, or Two-Factor using the Roc-crypt USB
token and a Password.
7
Single-Factor Authentication:
In this mode of Authentication, the user is prompted for
a Password at the pre-boot stage after power-on. Rocsafe
grants access to the user if the correct password is
presented.
Two-Factor Authentication:
In this mode of Authentication, the user is prompted for
the keyCrypt® USB cryptographic token (something you
have), as well as the password for the token (something
you know). Rocsafe grants access only if the correct
token and password is presented.
Migration
The Rocsafe Toolkit enables the user to migrate
seamlessly from the original hard disk to Rocsafe,
preserving the software operating environment without
additional modification of the notebook computer.
Data Backup
The Rocsafe Toolkit also allows the user to mirror
periodic and incremental snapshots of the hard disk
onto another external drive can be stored securely,
ensuring business continuity in the unfortunate event of
a notebook being lost or stolen.
8
Technical Specifications:
Storage Capacity & Speed
• 20 GB
• 100 to 133MB/sec Ultra DMA Transfer Rate
Operating Systems
• Operating system independent
Tested with: Windows® XP, 2000, Me, 98,
98SE and Linux
Interface & Mechanical
• Standard 2.5" HDD. Conforms to SFF-8200,
SFF-8201, SFF-8212
• Size: 100 (L) x70 (W) x 9.5mm (H)
Encryption Algorithm
• NIST & CSE certified DES or TDES up to
64, 128 or 192-bit key strength
Authentication Mechanisms
Pre-boot authentication
• Supports two-factor authentication using
Rocsecure Roc-crypt, USB cryptographic token
Certifications and Standards
• Designed to meet FIPS140-2 Level 2
• CE, FCC
Dimensions and weight
3.9 x 2.7 x 0.3 inch (10.0x6.9x0.9 cm)
Weight
5.5 Ounces
Interface
• IDE
9
• Key: USB
Connectors
• IDE
• Key: 4-pin USB type connector x 1
Power Requirement
Rocsafe Drive is powered by the internal notebook power.
Package
• Rocsafe Encrypted Hard Drive x 1
• KeyCrypt® x 1 (Secure Digital Key token)
• User’s Manual x 1 (with Administrator password Label
attched)
SYSTEMS REQUIREMENTS
IBM Compatible Notebook with built-in USB
Connections
Minimum 16 MB RAM
PLEASE READ THOROUGHLY AND FOLLOW
THE INSTRUCTIONS PROVIDED IN THIS
MANUAL. FAILURE TO DO SO MAY RESULT IN
DAMAGE TO THE HARD DRIVE AND ANY OR
ALL OF THE CONNECTED DEVICES.
10
PLEASE READ THOROUGHLY AND FOLLOW THE
INSTRUCTIONS PROVIDED IN THIS MANUAL. FAILURE TO
DO SO MAY RESULT IN DAMAGE TO THE HARD DRIVE AND
ANY OR ALL OF THE CONNECTED DEVICES.
INSTALLATION:
1. Install Rocsafe hard drive in your notebook by
following the notebook manufacturer’s manual.
2. Boot your notebook from hard disk.
Changing default password
3. Press F2 to go to advanced settings.
4. Select the “Change Password” option.
5. Type in the default factory password. Then select the
OK button and press ENTER.
6. Select “Back to Login Screen” option.
7. Type in your newly set password and press ENTER.
Installing new Operating System
8. Boot up with the operating system installation CD and
follow the on-screen instructions.
2. Getting Started
2.1 For New Operating System Installation
1. Install Rocsafe into the notebook by following the
notebook manual provided by the manufacturer.
Ensure that the boot up sequence is set to boot
from hard disk.
2. Boot up the notebook and you will be prompted to
type in a password.
11
3. To start, type in the password. The default factory
password is “12345678”. It is advisable to change
the default password to a user-specified password.
Please refer to the section on “Changing of
Passwords”.
4. Once the correct password is typed in, the notebook
will reboot at which point you must ensure that the
boot-up sequence is set to boot from CD-ROM.
5. Boot up with the operating system installation CD
and follow the instructions stated in installation CD.
2.2 Migration from Old Hard Disk to Rocsafe
(Available only if the migration toolkit is purchased)
Migrating from old hard disk
(Available only if the migration toolkit is purchased)
Connect the old hard disk to the USB port of the
notebook. Then, boot up with the provided Acronis True
12
Image Migration CD and follow the on-screen
instructions.
Old Hard Drive in Rocsafe installed in the
external USB HD enclosure Notebook.
Caution: Please be careful in selecting the HDD to be
partitioned and formatted, once the partition and format
are done, all of the files on the HDD will be erased.
Caution: Do not unplug your Rocsafe hard drive while
Active or in a process of Transferring, Storing, files as
this could result in data loss and disk damage.
Caution: Do not DROP or JOLT your Rocsafe Hard Drive
or attempt to open the drive and service it yourself. These
actions will void the warranty.
1. Un-mount the old hard disk by following the
notebook manufacturer’s manual.
2. Using an external USB hard disk enclosure, connect
the old hard disk to the USB port of the notebook.
3. Install Rocsafe into the notebook by following the
notebook manual provided by the manufacturer.
Ensure that the boot up sequence is set to boot
from hard disk.
13
4. Boot up the notebook and you will be prompted to
type in a password.
5. Type in the password. The default factory password
is “12345678”. It is advisable to change the
default password to a user-specified password.
Please refer to the section on “Changing of
Passwords”.
6. Once the correct password is typed in, the notebook
will reboot at which point you must ensure that the
boot-up sequence is set to boot from CD-ROM.
7. Boot up with a Hard Disk Migration CD and follow
the on-screen instructions to do the migration.
8. Restart to use Rocsafe.
2.3. Hibernation and Standby in Microsoft Windows
Rocsafe does not support “Standby” option due to
associated security risks. Therefore, you must refrain
from using this option. However, Rocsafe supports
“Hibernate” option and the user is advised to enable
this option to save power. When resuming from
Hibernation mode, you will have to re-authenticate
yourself. It is highly recommended that you disable
the “Standby” option in all power schemes in Power
Options (under Control Panel) to prevent automatic
standby.
Note: Hibernation or Stand by mode: Please remember
that if your note book is in Standby mode, it means your
hard drive data is still accessible (and not secure at this time)
if you forget and leave your notebook unattended in
Hibernation/sleep mode; your data would be accessible
once it comes back under the regular ON mode.
14
Following are the steps to disable the standby feature
in Microsoft Windows 2000/XP:
1. Go to Control Panel Power options and click on
the “Power Schemes” tab.
2. For every power scheme, set the “System standby”
to “Never”.
3. Click on “Apply” and “OK”.
In order to enable Hibernate option, follow these steps:
1. Go to Control Panel Power options and click on
the “Hibernate” (Sleep Mode) tab.
2. Check on the box to “Enable Hibernate Support”.
3. Click on “Apply” and “OK”.
15
3. Advanced Security Features Advanced Settings menu
can be selected by pressing F2 in the Login screen.
3.1 Changing of Passwords
It is recommended that you change your password
16
from the factory default password. To do so, follow
these steps:
“Advanced Settings” GUI for configuring Rocsafe
1. Go to the Advanced Settings menu and select the
“Change Password” option.
2. When prompted, type in the old password and the
new password.
3.2 Changing Administrator Password
Every Rocsafe ships with a randomly generated factory
administrator password. This allows the user to
configure security settings and to reset the user
account when necessary. Follow these steps to change
the administrator password:
17
AT YOUR DISCRETION YOU MAY KEEP THE
“ADMINISTRATIVE PASSWORD” IN A SAFE PLACE.
DO NOT LOSE THIS ADMINISTRATIVE PASSWORD.
PLEASE BE SURE TO REMEMBER AND/OR RECORD
YOUR PASSWORD IN A SAFE PLACE. UNFORTUNATLY
ROCSTOR/ROCSECURE CAN NOT REPLCE OR REPAIR
PRODUCT WHICH HAVE BECOME INOPERABLE OR
INACCESSIBLE DUE TO LOSS OF PASSWORD OR THE
SECURITY KEYS.
THANK YOU.
1. Go to the Advanced Settings menu and select the
“Change Administrator Password” option.
2. When prompted, type in the old administrator
password and the new administrator password.
3.3 Reset Account
Upon the losing a password or the token, you can reset
18
your account by following these steps:
1. Go to the Advanced Settings menu and select the
“Reset Account” option.
2. When prompted, type in the administrator
password.
3. Once the correct administrator password is typed in
you will be prompted to set a new password for
Rocsafe.
Note: The user stored data can be retrieved upon
successful password authentication.
Note: Using this option will set the authentication
mode to the default Password mode
3.4 Enhanced Security (Token Mode)
A USB security token – KeyCrypt® is provided as two-
factor authentication mechanism for increased
security. You can change to the Token Mode of
19
authentication from the default Password Mode by
selecting the “Enable Token Login” option in the
Advanced Settings menu. Follow these steps to change
to Token Mode.
4. Go to the Advanced Settings menu and select the
“Enable Token Login” option.
5. When prompted, type in the current password and
the PIN (PASSWORD) for the token.
Note: The default PIN for KeyCrypt token is ”password”.
IMPORTANT:
The number of WRONG PIN attempts before KeyCrypt
PIN is blocked is 8. The number of wrong PIN
attempts is only reset after you enter the correct PIN.
After KeyCrypt is blocked, you will not be able to use
KeyCrypt to log in. To continue using Rocsafe after
your KeyCrypt is blocked, you have to reset the
20
account (see section on “Resetting Account”) using
your Administrator Password.
Note: You can revert back to using password only by
selecting the “Enable Password Login” option.
3.5 Authentication in Token Mode
Once Rocsafe is in Token Mode, you will be prompted
for the token and the PIN (Password) instead of the
original password during authentication:
1. Insert the token into the USB port of the notebook
following the prompt.
2. When prompted, type in the PIN (PASSWORD) of
the token and press the “Enter” key.
Note: The default PIN for KeyCrypt token is ”password”.
IMPORTANT Note: The number of wrong PIN attempts
before KeyCrypt PIN is blocked is 8. The number of
wrong PIN attempts is only reset after you enter the
correct PIN. After KeyCrypt is blocked, you will not be
able to use KeyCrypt to log in. To continue using
Rocsafe after your KeyCrypt is blocked, you have to
reset the account (see section on “Resetting
Account”) using your Administrator Password.
IMPORTANT Note: If you leave the KeyCrypt token in
the USB port when the operating system boots up, the
operating system might prompt you to install
drivers for KeyCrypt. This is the default behavior
of the operating system. You can safely cancel
21
the installation and remove the KeyCrypt token
from the USB port. Rocsafe does not require
operating system drivers to be installed.
3.6 Special Options
This option allows you to enable Persistent
Authentication. Usually, this option is not required.
Select this option only when your notebook displays
the login screen again after a successful login.
Caution: Please be careful in selecting the HDD to be
partitioned and formatted, once the partition and format
are done, all of the files on the HDD will be erased.
Caution: Do not unplug your Rocsafe hard drive while
Active or in a process of Transferring, Storing, files as
this could result in data loss and disk damage.
Caution: Do not DROP or JOLT your Rocsafe Hard Drive
or attempt to open the drive and service it yourself. These
actions will void the warranty.
22
Frequently Asked Questions:
1. What is Rocsafe?
Rocsafe is a hardware based encryption solution for
protecting data on notebooks. It contains an encryption
engine and a hard disk housed in a tamper-proof casing,
and is a direct replacement for ordinary 2.5” notebook
hard drives. It offers two modes of authentication –
Password or Token. Password mode requires the user to
enter a password for authentication. Token mode
implements a strong two factor authentication
mechanism that requires the user to insert his/her Roc-
crypt, USB token and to enter his/her PIN (PASSWORD)
for authentication.
2. How easy is it to start using a new Rocsafe?
It is very simple and straightforward. If you are starting
afresh, just plug Rocsafe into the notebook like a normal
hard disk and boot from it. Once authentication is done,
Rocsafe will present itself as a normal hard drive with
20GB or 30GB capacity. You can install an Operating
System and start using it just like a normal hard drive.
If you’re already using an existing hard drive and would
like to migrate all your data to Rocsafe, you purchase the
optional Rocsafe Toolkit. First, simply connect the old
hard disk to the USB port of the notebook using the
Rocsafe Toolkit USB enclosure. Then, boot up with the
Rocsafe Toolkit CD and follow the on-screen instructions.
23
3. What is the advantage of using Rocsafe over
encryption software to protect data?
• Unlike existing software solutions, Rocsafe encrypts
very single sector of the hard disk. This means all
temporary files, all partitions and even the boot sector is
encrypted.
• One major disadvantage of existing software disk
encryption products is that they are Operating System
(mostly Windows) dependent. Rocsafe is independent of
the OS or the host system BIOS and thus support any
OS.
• Rocsafe does not involve any tedious and error-prone
software installation and configuration. Just plug Rocsafe
in the notebook, authenticate yourself and you are ready
to go.
• Once installed, Rocsafe does not require any
maintenance or patches thus reducing the total cost of
ownership of the product.
• There are also no performance overheads due to
encryption/decryption of data, unlike software-based
solutions.
4 . Does Rocsafe support two-factor authentication?
Yes. If you purchase the optional Rocsecure, Rocsafe's
Token mode can enabled to support two-factor
authentication.
24
5. What happens when the user forgets the password or
loses the USB token?
In such a case, the administrator’s password can be used
to reset the user password. Thus, the user will able to
resume his/her work even after forgetting the password or
losing the token.
6. Is the boot sector of Rocsafe also encrypted?
Yes, Rocsafe encrypts every sector of the hard disk drive.
This means every single byte of information being stored
on the hard disk is encrypted.
7. Does encryption slow down the performance of
Rocsafe in comparison with normal, unencrypted hard
disks?
No. The on-the-fly encryption and decryption engine in
Rocsafe is faster than the data transfer speed of the IDE
interface and thus does not incur any performance
overheads.
8. How strong is the encryption of Rocsafe?
Rocsafe uses the NIST certified DES and Triple-DES
encryption schemes. The key-strength offered by Rocsafe
currently is 64, 128 and 192 bits. Key strength of 64
bits provides sufficient security for most notebook users.
If the data is highly confidential, key strengths of 128
and 192 bits are recommended.
25
9. Can Rocsafe be used as a secondary or a slave hard
disk?
Although Rocsafe is designed only to be used as a
primary master, work is underway to make it function as
a secondary or a slave drive, even as a portable drive
using a USB-to-IDE interface.
10. What is the capacity of Rocsafe?
Currently, Rocsafe comes in a capacity of 20GB or
30GB. In the future, Rocsafe will be available with larger
capacities.
11. Are there problems relating to hibernate or standby
when using Rocsafe?
Due to security reasons, Rocsafe does not support the
Standby feature although the Hibernate feature is fully
supported. The user is advised to deactivate the Standby
feature and “Turn off hard disks” feature in the power
options section in control panel before using Rocsafe.
To save power, users are advised to hibernate instead.
When the notebook is switched on in a state of
hibernation, the user must authenticate himself/herself
before Windows resumes from hibernation.
12. Can password or PIN be changed later without having
to lose data?
Yes, password or token PIN (PASSWORD) can be easily
changed during the time of authentication without having
to lose any data stored in the hard disk.
26
13. What if I want to keep the data on my existing hard
disk?
You can migrate the data on your existing hard disk to
Rocsafe with the optional Rocsafe Toolkit.
14. What is the indicative price of Rocsafe? Where and
how can I buy?
Please contact your authorize dealer.
15. My question is not on this page. How do I find the
answer??
First read the user’s guide and other on-line help. Your
question may have already been asked and answered. If
you still don't find it, send us an email at
support@rocstor.com
16. Where should I send comments on this FAQ??
info@rocstor.com
TECHNICAL SUPPORT SERVICES
For Technical Support on your new Rocsafe hard drive for
100 days of free technical support, you must register
your product with Rocstorage, Inc. To register please
visit us at www.rocstor.com and click on the Registration
link. When calling for support, please have the serial
number and system hardware information available.
Care and Handling of this device
Before unplugging this device or turning off your
27
computer, right click the
• Remove-device icon (on the right-bottom corner of
the screen) to power off this device.
• As with all hard disk drives it is recommended that
the data is backed up regularly to protect up on the
unlikely event of data failure.
• Don’t move or disconnect this device from your
computer while it is reading or writing data. This may
cause damage to the hard disk.
• For a new hard disk, you must do partition and
format before you can use.
• Do not place this device near a heat source or expose
them to direct flame or heat.
• Never place the product in close to equipment
generating strong electromagnetic fields. Exposure to
strong magnetic fields may cause malfunctions or
corrupt data.
• Do not push or set any objects on the Drive.
For Technical inquiries please visit us at www.ROCSTOR.com
click on “support”… (FAQ…); or email us at
support@rocstor.com; you may also call us at 310.914.9100,
(Fax 310.914.4037)
Hours: 8:30 am – 5:00 pm
Mon – Fri (Excluding holydays)
28
ROCSTOR PRODUCTS WARRANTY AND
TECHNICAL SUPPORT INFORMATION
General Terms
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY,
ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS
NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES
THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE
LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT
ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR
COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.
This Limited Warranty applies to the Rocstor branded hardware products
sold by or leased from Rocstor Storage, Inc., its worldwide subsidiaries,
affiliates, authorized resellers, or country distributors (collectively referred to
in this Limited Warranty as "Rocstor") with this Limited Warranty. This
Limited Warranty is applicable in all countries and may be enforced in any
country where Rocstor or its authorized service providers offer warranty
service subject to the terms and conditions set forth in this Limited
Warranty. However, warranty service availability and response times may vary
from country to country and may also be subject to registration requirements
in the country of purchase.
Rocstor warrants that the Rocstor hardware product and all the internal
components of the product that you have purchased or leased from Rocstor
are free from defects in materials or workmanship under normal use during
the Limited Warranty Period. The Limited Warranty Period starts on the date
of purchase or lease from Rocstor. Your dated sales or delivery receipt,
showing the date of purchase or lease of the product, is your proof of the
purchase or lease date. You may be required to provide proof of purchase or
lease as a condition of receiving warranty service. You are entitled to
warranty service according to the terms and conditions of this document if a
repair to your Rocstor branded hardware is required within the Limited
Warranty Period. This Limited Warranty extends only to the original
purchaser or lessee of this Rocstor branded product and is not transferable
to anyone who obtains ownership of the Rocstor branded product from the
original purchaser or lessee.
Rocstor products are manufactured using new materials or new and used
materials equivalent to new in performance and reliability. Spare parts may
be new or equivalent to new. Spare parts are warranted to be free from
29
defects in material or workmanship for thirty (30) days or for the remainder
of the Limited Warranty Period of the Rocstor hardware product in which
they are installed, whichever is longer.
During the Limited Warranty Period, Rocstor will repair or replace the
defective component parts or the hardware product. All component parts or
hardware products removed under this Limited Warranty become the
property of Rocstor. The replacement part or product takes on either the
Limited Warranty status of the removed part or product or the thirty (30) day
limited warranty of the spare part. In the unlikely event that your Rocstor
product has a recurring failure, Rocstor, at its discretion, may elect to
provide you with a replacement unit of Rocstor's choosing that is at least
equivalent to your Rocstor branded product in hardware performance.
Rocstor reserves the right to elect, at its sole discretion, to give you a refund
of your purchase price or lease payments (less interest) instead of a
replacement. This is your exclusive remedy for defective products.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA
STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A
PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS
OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE
SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL,
PROPRIETARY, OR PERSONAL INFORMATION. ROCSTOR IS NOT
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS,
DATA, OR REMOVABLE STORAGE MEDIA. ROCSTOR IS NOT
RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF
ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY
ROCSTOR WHEN THE PRODUCT IS MANUFACTURED.
Rocstor does not warrant that the operation of this product will be
uninterrupted or error-free. Rocstor is not responsible for damage that occurs
as a result of your failure to follow the instructions that came with the
Rocstor branded product.
This Limited Warranty does not apply to expendable parts. This Limited
Warranty does not extend to any product from which the serial number
has been removed or that has been damaged or rendered defective (a)
as a result of accident, misuse, abuse, or other external causes; (b) by
operation outside the usage parameters stated in the user
documentation that shipped with the product; (c) by the use of parts
not manufactured or sold by Rocstor; or (d) by modification or service
by anyone other than (i) Rocstor, (ii) a Rocstor authorized service
provider, or (iii) your own installation of end-user replaceable Rocstor or
Rocstor approved parts if available for your product in the servicing
country.
These terms and conditions constitute the complete and exclusive warranty
30
agreement between you and Rocstor regarding the Rocstor branded product
you have purchased or leased. These terms and conditions supersede any
prior agreements or representations-including representations made in
Rocstor sales literature or advice given to you by Rocstor or an agent or
employee of Rocstor-that may have been made in connection with your
purchase or lease of the Rocstor branded product. No change to the
conditions of this Limited Warranty is valid unless it is made in writing and
signed by an authorized representative of Rocstor.
Limitation of Liability
IF YOUR ROCSTOR BRANDED HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE
REPAIR OR REPLACEMENT. ROCSTOR'S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF
THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR
OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT
MALFUNCTION IN CONDITIONS OF NORMAL USE.
ROCSTOR IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT
OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY
LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES. ROCSTOR IS NOT LIABLE FOR ANY CLAIM
MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE
SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A
TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS
LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY
PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF
YOU HAVE ADVISED ROCSTOR OR AN AUTHORIZED REPRESENTATIVE OF
ROCSTOR OF THE POSSIBILITY OF ANY SUCH DAMAGES.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU
MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE
OR FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT
APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.
Options and Software
The Limited Warranty terms and conditions for Rocstor options are as
indicated in the Limited Warranty applicable to Rocstor options. ROCSTOR
DOES NOT WARRANT SOFTWARE PRODUCTS, INCLUDING ANY
SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY
ROCSTOR. Rocstor's only obligations with respect to software distributed by
Rocstor under the Rocstor brand name are set forth in the applicable end-
user license or program license agreement. Non-Rocstor hardware and
31
software products are provided "AS IS." However, non-Rocstor
manufacturers, suppliers, or publishers may provide their own warranties
directly to you.
The data stored in hard disk is not guaranteed by Rocstor or the hard disk
manufacturer. We are not responsible for any loss of data. Always back up
data regularly.
If the administrative password and/or your security key the “KeyCrypt”;
is/are lost there may be no chance of recovering your information (data)
stored in your hard drive, hence there are No Warranties, No Repairs
and No Replacements available through Rocstor-Rocsecure.
Software Technical Support
Software technical support is defined as assistance with questions and
issues about the software that was either preinstalled by Rocstor on the
Rocstor branded product or that was included with the Rocstor branded
product at the time of your purchase or lease of the product. Technical
support for software is available for the first ninety (90) days from date of
product purchase or lease. Your dated sales or delivery receipt, showing the
date of purchase or lease of the product, is your proof of the purchase or
lease date. You may be required to provide proof of purchase or lease as a
condition of receiving software technical support. After the first ninety (30)
days, technical support for software that was either preinstalled by Rocstor
on the Rocstor branded product or included with the Rocstor branded
product at the time of your purchase or lease of the product is available for a
fee.
Rocsecure, Rocsafe has been designed to be compliant with the ATA-5/ATA-
4/ATA-3/ATA-2 hard drive operating specifications.
Rocstor “Rocsecure” accepts no liability for any loss of data or the ability of
Rocsafe to work with equipment that are not compatible with the above
operating specifications. Nor can Rocstor/Rocsecure accept any liability or
responsibility for software which is also non compliant. Thank you for
purchasing Rocsafe.
Warranty Period
Warranty Period for Rocsafe is 1 Year Parts and Labor.
Types of Warranty Service
Your Rocstor Limited Warranty consists of repair or replacement of defective
parts, including hard drives identified by Rocstor Support Organization as
"pre-failure."
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Carry-in Warranty Service Available Monday - Friday
Under the terms of carry-in service, you may be required to deliver your
Rocstor product to Rocstor Service Center or an authorized service location
for warranty repair. You must prepay any shipping charges, taxes, or duties
associated with transportation of the product. In addition, you are
responsible for insuring any product shipped or returned. You assume risk of
loss during shipping.
Rocstor Replaceable Parts Program
Where available, the Rocstor Replaceable Parts program ships approved
replacement parts directly to you to fulfill your warranty. This will save
considerable repair time. After you call the Rocstor Technical Support Center
at 1.818.449.2000, a replaceable part can be sent directly to you. Once
the part arrives, call the Rocstor Technical Support Center. A technician will
assist you over the phone to ensure that the installation is quick and easy.
Contacting Rocstor / Rocsecure
In the United States, refer to the Rocsecure
website at www.rocsecure.com.
1.818.449.2000
Toll-free technical support in the United States
and Canada,
5 days a week, 9:00 a.m. to 6:00 p.m. Pacific
Standard Time
Be sure to have the following information available before
you call Rocstor:
- Product serial number, model name, and model number
- Applicable error messages
- Add-on options
- Operating system
- Third-party hardware or software
0426D-v1
2005, Rocstorage, Inc. Rocstor is a Registered trademark of Rocstorage, Inc. Rocsafe and Roc-
crypt is a trademark of Rocstorage, Inc. Microsoft and Windows are trademarks of Microsoft
Corporation, registered in USA and other countries. Digisafe and keyCrypt are registered
trademark of Digisafe. Toshiba, Dell, Sony, IBM and all other products and names are trademark
and/or registered trademarks of their respective owners.
/