Rocsecure ROCSAFE Installation Instructions Manual

1

secure your future

Administrative Password

on page 2. Do not discard

ROCSAFE

ENCRYPTED HARD DRIVE

FOR NOTEBOOK (LAPTOP) COMPUTERS

IMPORTANT:

DO NOT discard this manual.

Administrator Password is on

Page 2.

Please keep in Safe Place.

2

ROCSAFE

IMPORTANT

This quick start guide contains the unique administrator

password for your Rocsafe which is required to configure

advanced security settings.

DO NOT LOSE THE ADMINISTRATIVE PASSWORD!

Keep this administrative pass word in a SAFE place.

Note: There is only ONE key for this hard drive.

Installation instructions are on page 10.

You may peal off for safe

guard

.

3

ROCSAFE

IMPORTANT

Simply: If you lose your administrative password

and/or your security key the “KeyCrypt®”; there may

basically be no chance of recovering your

information (data) stored in your hard drive, hence

there are No Warranties, No Repairs and No

Replacements available through Rocstor/Rocsecure.

ROCSAFE INCLUDES ONLY

O

NE

DIGITAL

SECURITY KEY, THE ”KEYCRYPT”; AT YOUR

DISCRETION YOU MAY KEEP THE

“ADMINISTRATIVE PASSWORD” IN A SAFE

PLACE. DO NOT LOSE THIS ADMINISTRATIVE

PASSWORD.

PLEASE BE SURE TO REMEMBER AND/OR

RECORD YOUR PASSWORD IN A SAFE PLACE.

UNFORTUNATLY ROCSTOR/ROCSECURE CAN

NOT REPLCE OR REPAIR PRODUCT WHICH

HAVE BECOME INOPERABLE OR

INACCESSIBLE DUE TO LOSS OF PASSWORD

OR THE SECURITY KEYS.

THANK YOU.

4

ROCSAFE ENCRYPTED HARD DRIVE FOR NOTEBOOKS

About this Guide

This guide is designed to provide step-by-step

instructions for installation of Rocsafe and as a reference

for its operation and usage.

1. Product Overview

Rocsecure continues to deliver the next generation

encrypted technologies to drive new levels of security,

performance and ease-of-use in a 2.5” internal Real-Time

encrypted hard drive solutions. Rocsafe 2.5” internal

Hardware encrypted drives are designed to be mounted

within your notebook computer just like the existing hard

disk drive that is currently installed in your notebook.

Rocsafe is a secure storage device that consists of a hard

disk drive and a hardware based encryption module that

encrypts every byte and every sector of data that is

written into the hard disk. Rocsafe is operating system

independent and does not require any software drivers. It

also encrypts all temporary files, as well as areas that

would normally be missed and left in “clear” by software

encryption products. Encryption and decryption occurs

transparently without any loss in disk performance (Real-

Time.) Users simply use their notebooks as usual with the

assurance and complete peace of mind that their data is

fully protected in the unfortunate event that their

notebooks are stolen or lost.

Rocsafe is a hardware-based disk encryption solution that

is both cross-platform compatible and delivers significant

performance improvement over traditional software-based

products. Rocsafe provides full security features in a

standard notebook-mountable 2.5" hard-disk form-factor.

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Rocsafe is available in 64-bits, 128-bits and 192-bits

3DES encryption engine that encrypts every sector of

data written into the hard disk, including the Master Boot

Record (MBR), Operating System, Temporary files and

Swap files that are normally left in "clear" by traditional

software-based encryption solutions. Rocsafe encrypts

and decrypts all data transparently without any loss in

disk performance. Rocsafe is easy to install and simple to

use. After installation, users use their notebook

computers as usual with the assurance that their data is

fully protected should their computers be lost or stolen.

Peace of Mind Carrying Important Data in Your Notebook

Computer

Rocsecure understands your real-world storage challenges

and we help you meet them with a complete range of

flexible encrypted storage solutions that address all your

critical storage needs both today and into the future.

Rocsafe is specially engineered for those who need to be

concerned about the security of the data in their

notebook computers. Those users include business

executives, lawyers, accountants, doctors, government

officials …or any person carries sensitive information or

secret documents in their notebook computers.

A Highly Secure, Reliable and Cost-Effective

Solution Cross Platform Compatibility

Rocsafe does not require hardware modifications or

software installations. I t is operating system independent

(tested with Windows® XP, 2000, Me, 98, 98SE and

Linux), driver-less, and has been tested on leading

brands of notebook computers (including Acer, Dell,

IBM, Sony and Toshiba). Rocsafe installation is extremely

easy. Users simply replace their old 2.5" hard disk with

Rocsafe, perform a simple one-time setup procedure, and

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they are ready to go.

Significant Performance Improvement

Rocsafe eliminates platform dependency issues

completely and offers the following performance

improvements over traditional software-based disk

encryption solutions:

The encryption and decryption operations are totally

transparent to users. Users do not have to change their

computing behavior.

All the data written into the Rocsafe is encrypted in real-

time using hardware, prior to actual storage, leaving no

data in "clear". By performing security operations in

hardware, Rocsafe cannot be compromised by software

attacks such as Viruses and Trojans.

The total cost of ownership is minimized because no

software installations, upgrades, or patches are ever

required. Moreover the product does not require user

training or maintenance.

The 3DES encryption engine by Enova X-Wall is certified

by NIST (National Institute of Standards and Technology)

of the USA and CSE (Communications Security

Establishment) of the government of Canada

Pre-Boot Authentication - Single- or Two-Factor

Rocsafe authenticates the user every time the notebook

computer powers on or resumes from hibernation. The

notebook computer will only boot into the Operating

System upon successful authentication. Rocsafe offers

two authentication modes - Single-Factor using a

Password only, or Two-Factor using the Roc-crypt USB

token and a Password.

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Single-Factor Authentication:

In this mode of Authentication, the user is prompted for

a Password at the pre-boot stage after power-on. Rocsafe

grants access to the user if the correct password is

presented.

Two-Factor Authentication:

In this mode of Authentication, the user is prompted for

the keyCrypt® USB cryptographic token (something you

have), as well as the password for the token (something

you know). Rocsafe grants access only if the correct

token and password is presented.

Migration

The Rocsafe Toolkit enables the user to migrate

seamlessly from the original hard disk to Rocsafe,

preserving the software operating environment without

additional modification of the notebook computer.

Data Backup

The Rocsafe Toolkit also allows the user to mirror

periodic and incremental snapshots of the hard disk

onto another external drive can be stored securely,

ensuring business continuity in the unfortunate event of

a notebook being lost or stolen.

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Technical Specifications:

Storage Capacity & Speed

• 20 GB

• 100 to 133MB/sec Ultra DMA Transfer Rate

Operating Systems

• Operating system independent

 Tested with: Windows® XP, 2000, Me, 98,

98SE and Linux

Interface & Mechanical

• Standard 2.5" HDD. Conforms to SFF-8200,

SFF-8201, SFF-8212

• Size: 100 (L) x70 (W) x 9.5mm (H)

Encryption Algorithm

• NIST & CSE certified DES or TDES up to

64, 128 or 192-bit key strength

Authentication Mechanisms

 Pre-boot authentication

• Supports two-factor authentication using

Rocsecure Roc-crypt, USB cryptographic token

Certifications and Standards

• Designed to meet FIPS140-2 Level 2

• CE, FCC

Dimensions and weight

3.9 x 2.7 x 0.3 inch (10.0x6.9x0.9 cm)

Weight

5.5 Ounces

Interface

• IDE

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• Key: USB

Connectors

• IDE

• Key: 4-pin USB type connector x 1

Power Requirement

Rocsafe Drive is powered by the internal notebook power.

Package

• Rocsafe Encrypted Hard Drive x 1

• KeyCrypt® x 1 (Secure Digital Key token)

• User’s Manual x 1 (with Administrator password Label

attched)

SYSTEMS REQUIREMENTS

 IBM Compatible Notebook with built-in USB

Connections

 Minimum 16 MB RAM

PLEASE READ THOROUGHLY AND FOLLOW

THE INSTRUCTIONS PROVIDED IN THIS

MANUAL. FAILURE TO DO SO MAY RESULT IN

DAMAGE TO THE HARD DRIVE AND ANY OR

ALL OF THE CONNECTED DEVICES.

10

PLEASE READ THOROUGHLY AND FOLLOW THE

INSTRUCTIONS PROVIDED IN THIS MANUAL. FAILURE TO

DO SO MAY RESULT IN DAMAGE TO THE HARD DRIVE AND

ANY OR ALL OF THE CONNECTED DEVICES.

INSTALLATION:

1. Install Rocsafe hard drive in your notebook by

following the notebook manufacturer’s manual.

2. Boot your notebook from hard disk.

Changing default password

3. Press F2 to go to advanced settings.

4. Select the “Change Password” option.

5. Type in the default factory password. Then select the

OK button and press ENTER.

6. Select “Back to Login Screen” option.

7. Type in your newly set password and press ENTER.

Installing new Operating System

8. Boot up with the operating system installation CD and

follow the on-screen instructions.

2. Getting Started

2.1 For New Operating System Installation

1. Install Rocsafe into the notebook by following the

notebook manual provided by the manufacturer.

Ensure that the boot up sequence is set to boot

from hard disk.

2. Boot up the notebook and you will be prompted to

type in a password.

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3. To start, type in the password. The default factory

password is “12345678”. It is advisable to change

the default password to a user-specified password.

Please refer to the section on “Changing of

Passwords”.

4. Once the correct password is typed in, the notebook

will reboot at which point you must ensure that the

boot-up sequence is set to boot from CD-ROM.

5. Boot up with the operating system installation CD

and follow the instructions stated in installation CD.

2.2 Migration from Old Hard Disk to Rocsafe

(Available only if the migration toolkit is purchased)

Migrating from old hard disk

(Available only if the migration toolkit is purchased)

Connect the old hard disk to the USB port of the

notebook. Then, boot up with the provided Acronis True

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Image Migration CD and follow the on-screen

instructions.

Old Hard Drive in Rocsafe installed in the

external USB HD enclosure Notebook.

Caution: Please be careful in selecting the HDD to be

partitioned and formatted, once the partition and format

are done, all of the files on the HDD will be erased.

Caution: Do not unplug your Rocsafe hard drive while

Active or in a process of Transferring, Storing, files as

this could result in data loss and disk damage.

Caution: Do not DROP or JOLT your Rocsafe Hard Drive

or attempt to open the drive and service it yourself. These

actions will void the warranty.

1. Un-mount the old hard disk by following the

notebook manufacturer’s manual.

2. Using an external USB hard disk enclosure, connect

the old hard disk to the USB port of the notebook.

3. Install Rocsafe into the notebook by following the

notebook manual provided by the manufacturer.

Ensure that the boot up sequence is set to boot

from hard disk.

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4. Boot up the notebook and you will be prompted to

type in a password.

5. Type in the password. The default factory password

is “12345678”. It is advisable to change the

default password to a user-specified password.

Please refer to the section on “Changing of

Passwords”.

6. Once the correct password is typed in, the notebook

will reboot at which point you must ensure that the

boot-up sequence is set to boot from CD-ROM.

7. Boot up with a Hard Disk Migration CD and follow

the on-screen instructions to do the migration.

8. Restart to use Rocsafe.

2.3. Hibernation and Standby in Microsoft Windows

Rocsafe does not support “Standby” option due to

associated security risks. Therefore, you must refrain

from using this option. However, Rocsafe supports

“Hibernate” option and the user is advised to enable

this option to save power. When resuming from

Hibernation mode, you will have to re-authenticate

yourself. It is highly recommended that you disable

the “Standby” option in all power schemes in Power

Options (under Control Panel) to prevent automatic

standby.

Note: Hibernation or Stand by mode: Please remember

that if your note book is in Standby mode, it means your

hard drive data is still accessible (and not secure at this time)

if you forget and leave your notebook unattended in

Hibernation/sleep mode; your data would be accessible

once it comes back under the regular ON mode.

14

Following are the steps to disable the standby feature

in Microsoft Windows 2000/XP:

1. Go to Control Panel Power options and click on

the “Power Schemes” tab.

2. For every power scheme, set the “System standby”

to “Never”.

3. Click on “Apply” and “OK”.

In order to enable Hibernate option, follow these steps:

1. Go to Control Panel Power options and click on

the “Hibernate” (Sleep Mode) tab.

2. Check on the box to “Enable Hibernate Support”.

3. Click on “Apply” and “OK”.

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3. Advanced Security Features Advanced Settings menu

can be selected by pressing F2 in the Login screen.

3.1 Changing of Passwords

It is recommended that you change your password

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from the factory default password. To do so, follow

these steps:

“Advanced Settings” GUI for configuring Rocsafe

1. Go to the Advanced Settings menu and select the

“Change Password” option.

2. When prompted, type in the old password and the

new password.

3.2 Changing Administrator Password

Every Rocsafe ships with a randomly generated factory

administrator password. This allows the user to

configure security settings and to reset the user

account when necessary. Follow these steps to change

the administrator password:

17

AT YOUR DISCRETION YOU MAY KEEP THE

“ADMINISTRATIVE PASSWORD” IN A SAFE PLACE.

DO NOT LOSE THIS ADMINISTRATIVE PASSWORD.

PLEASE BE SURE TO REMEMBER AND/OR RECORD

YOUR PASSWORD IN A SAFE PLACE. UNFORTUNATLY

ROCSTOR/ROCSECURE CAN NOT REPLCE OR REPAIR

PRODUCT WHICH HAVE BECOME INOPERABLE OR

INACCESSIBLE DUE TO LOSS OF PASSWORD OR THE

SECURITY KEYS.

THANK YOU.

1. Go to the Advanced Settings menu and select the

“Change Administrator Password” option.

2. When prompted, type in the old administrator

password and the new administrator password.

3.3 Reset Account

Upon the losing a password or the token, you can reset

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your account by following these steps:

1. Go to the Advanced Settings menu and select the

“Reset Account” option.

2. When prompted, type in the administrator

password.

3. Once the correct administrator password is typed in

you will be prompted to set a new password for

Rocsafe.

Note: The user stored data can be retrieved upon

successful password authentication.

Note: Using this option will set the authentication

mode to the default Password mode

3.4 Enhanced Security (Token Mode)

A USB security token – KeyCrypt® is provided as two-

factor authentication mechanism for increased

security. You can change to the Token Mode of

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authentication from the default Password Mode by

selecting the “Enable Token Login” option in the

Advanced Settings menu. Follow these steps to change

to Token Mode.

4. Go to the Advanced Settings menu and select the

“Enable Token Login” option.

5. When prompted, type in the current password and

the PIN (PASSWORD) for the token.

Note: The default PIN for KeyCrypt token is ”password”.

IMPORTANT:

The number of WRONG PIN attempts before KeyCrypt

PIN is blocked is 8. The number of wrong PIN

attempts is only reset after you enter the correct PIN.

After KeyCrypt is blocked, you will not be able to use

KeyCrypt to log in. To continue using Rocsafe after

your KeyCrypt is blocked, you have to reset the

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account (see section on “Resetting Account”) using

your Administrator Password.

Note: You can revert back to using password only by

selecting the “Enable Password Login” option.

3.5 Authentication in Token Mode

Once Rocsafe is in Token Mode, you will be prompted

for the token and the PIN (Password) instead of the

original password during authentication:

1. Insert the token into the USB port of the notebook

following the prompt.

2. When prompted, type in the PIN (PASSWORD) of

the token and press the “Enter” key.

Note: The default PIN for KeyCrypt token is ”password”.

IMPORTANT Note: The number of wrong PIN attempts

before KeyCrypt PIN is blocked is 8. The number of

wrong PIN attempts is only reset after you enter the

correct PIN. After KeyCrypt is blocked, you will not be

able to use KeyCrypt to log in. To continue using

Rocsafe after your KeyCrypt is blocked, you have to

reset the account (see section on “Resetting

Account”) using your Administrator Password.

IMPORTANT Note: If you leave the KeyCrypt token in

the USB port when the operating system boots up, the

operating system might prompt you to install

drivers for KeyCrypt. This is the default behavior

of the operating system. You can safely cancel

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the installation and remove the KeyCrypt token

from the USB port. Rocsafe does not require

operating system drivers to be installed.

3.6 Special Options

This option allows you to enable Persistent

Authentication. Usually, this option is not required.

Select this option only when your notebook displays

the login screen again after a successful login.

Caution: Please be careful in selecting the HDD to be

partitioned and formatted, once the partition and format

are done, all of the files on the HDD will be erased.

Caution: Do not unplug your Rocsafe hard drive while

Active or in a process of Transferring, Storing, files as

this could result in data loss and disk damage.

Caution: Do not DROP or JOLT your Rocsafe Hard Drive

or attempt to open the drive and service it yourself. These

actions will void the warranty.

22

Frequently Asked Questions:

1. What is Rocsafe?

Rocsafe is a hardware based encryption solution for

protecting data on notebooks. It contains an encryption

engine and a hard disk housed in a tamper-proof casing,

and is a direct replacement for ordinary 2.5” notebook

hard drives. It offers two modes of authentication –

Password or Token. Password mode requires the user to

enter a password for authentication. Token mode

implements a strong two factor authentication

mechanism that requires the user to insert his/her Roc-

crypt, USB token and to enter his/her PIN (PASSWORD)

for authentication.

2. How easy is it to start using a new Rocsafe?

It is very simple and straightforward. If you are starting

afresh, just plug Rocsafe into the notebook like a normal

hard disk and boot from it. Once authentication is done,

Rocsafe will present itself as a normal hard drive with

20GB or 30GB capacity. You can install an Operating

System and start using it just like a normal hard drive.

If you’re already using an existing hard drive and would

like to migrate all your data to Rocsafe, you purchase the

optional Rocsafe Toolkit. First, simply connect the old

hard disk to the USB port of the notebook using the

Rocsafe Toolkit USB enclosure. Then, boot up with the

Rocsafe Toolkit CD and follow the on-screen instructions.

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3. What is the advantage of using Rocsafe over

encryption software to protect data?

• Unlike existing software solutions, Rocsafe encrypts

very single sector of the hard disk. This means all

temporary files, all partitions and even the boot sector is

encrypted.

• One major disadvantage of existing software disk

encryption products is that they are Operating System

(mostly Windows) dependent. Rocsafe is independent of

the OS or the host system BIOS and thus support any

OS.

• Rocsafe does not involve any tedious and error-prone

software installation and configuration. Just plug Rocsafe

in the notebook, authenticate yourself and you are ready

to go.

• Once installed, Rocsafe does not require any

maintenance or patches thus reducing the total cost of

ownership of the product.

• There are also no performance overheads due to

encryption/decryption of data, unlike software-based

solutions.

4 . Does Rocsafe support two-factor authentication?

Yes. If you purchase the optional Rocsecure, Rocsafe's

Token mode can enabled to support two-factor

authentication.

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5. What happens when the user forgets the password or

loses the USB token?

In such a case, the administrator’s password can be used

to reset the user password. Thus, the user will able to

resume his/her work even after forgetting the password or

losing the token.

6. Is the boot sector of Rocsafe also encrypted?

Yes, Rocsafe encrypts every sector of the hard disk drive.

This means every single byte of information being stored

on the hard disk is encrypted.

7. Does encryption slow down the performance of

Rocsafe in comparison with normal, unencrypted hard

disks?

No. The on-the-fly encryption and decryption engine in

Rocsafe is faster than the data transfer speed of the IDE

interface and thus does not incur any performance

overheads.

8. How strong is the encryption of Rocsafe?

Rocsafe uses the NIST certified DES and Triple-DES

encryption schemes. The key-strength offered by Rocsafe

currently is 64, 128 and 192 bits. Key strength of 64

bits provides sufficient security for most notebook users.

If the data is highly confidential, key strengths of 128

and 192 bits are recommended.

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9. Can Rocsafe be used as a secondary or a slave hard

disk?

Although Rocsafe is designed only to be used as a

primary master, work is underway to make it function as

a secondary or a slave drive, even as a portable drive

using a USB-to-IDE interface.

10. What is the capacity of Rocsafe?

Currently, Rocsafe comes in a capacity of 20GB or

30GB. In the future, Rocsafe will be available with larger

capacities.

11. Are there problems relating to hibernate or standby

when using Rocsafe?

Due to security reasons, Rocsafe does not support the

Standby feature although the Hibernate feature is fully

supported. The user is advised to deactivate the Standby

feature and “Turn off hard disks” feature in the power

options section in control panel before using Rocsafe.

To save power, users are advised to hibernate instead.

When the notebook is switched on in a state of

hibernation, the user must authenticate himself/herself

before Windows resumes from hibernation.

12. Can password or PIN be changed later without having

to lose data?

Yes, password or token PIN (PASSWORD) can be easily

changed during the time of authentication without having

to lose any data stored in the hard disk.

26

13. What if I want to keep the data on my existing hard

disk?

You can migrate the data on your existing hard disk to

Rocsafe with the optional Rocsafe Toolkit.

14. What is the indicative price of Rocsafe? Where and

how can I buy?

Please contact your authorize dealer.

15. My question is not on this page. How do I find the

answer??

First read the user’s guide and other on-line help. Your

question may have already been asked and answered. If

you still don't find it, send us an email at

support@rocstor.com

16. Where should I send comments on this FAQ??

info@rocstor.com

TECHNICAL SUPPORT SERVICES

For Technical Support on your new Rocsafe hard drive for

100 days of free technical support, you must register

your product with Rocstorage, Inc. To register please

visit us at www.rocstor.com and click on the Registration

link. When calling for support, please have the serial

number and system hardware information available.

Care and Handling of this device

Before unplugging this device or turning off your

27

computer, right click the

• Remove-device icon (on the right-bottom corner of

the screen) to power off this device.

• As with all hard disk drives it is recommended that

the data is backed up regularly to protect up on the

unlikely event of data failure.

• Don’t move or disconnect this device from your

computer while it is reading or writing data. This may

cause damage to the hard disk.

• For a new hard disk, you must do partition and

format before you can use.

• Do not place this device near a heat source or expose

them to direct flame or heat.

• Never place the product in close to equipment

generating strong electromagnetic fields. Exposure to

strong magnetic fields may cause malfunctions or

corrupt data.

• Do not push or set any objects on the Drive.

For Technical inquiries please visit us at www.ROCSTOR.com

click on “support”… (FAQ…); or email us at

support@rocstor.com; you may also call us at 310.914.9100,

(Fax 310.914.4037)

Hours: 8:30 am – 5:00 pm

Mon – Fri (Excluding holydays)

28

ROCSTOR PRODUCTS WARRANTY AND

TECHNICAL SUPPORT INFORMATION

General Terms

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY,

ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS

OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS

NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES

THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE

LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT

ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR

THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL

DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR

COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED

WARRANTY MAY NOT APPLY TO YOU.

This Limited Warranty applies to the Rocstor branded hardware products

sold by or leased from Rocstor Storage, Inc., its worldwide subsidiaries,

affiliates, authorized resellers, or country distributors (collectively referred to

in this Limited Warranty as "Rocstor") with this Limited Warranty. This

Limited Warranty is applicable in all countries and may be enforced in any

country where Rocstor or its authorized service providers offer warranty

service subject to the terms and conditions set forth in this Limited

Warranty. However, warranty service availability and response times may vary

from country to country and may also be subject to registration requirements

in the country of purchase.

Rocstor warrants that the Rocstor hardware product and all the internal

components of the product that you have purchased or leased from Rocstor

are free from defects in materials or workmanship under normal use during

the Limited Warranty Period. The Limited Warranty Period starts on the date

of purchase or lease from Rocstor. Your dated sales or delivery receipt,

showing the date of purchase or lease of the product, is your proof of the

purchase or lease date. You may be required to provide proof of purchase or

lease as a condition of receiving warranty service. You are entitled to

warranty service according to the terms and conditions of this document if a

repair to your Rocstor branded hardware is required within the Limited

Warranty Period. This Limited Warranty extends only to the original

purchaser or lessee of this Rocstor branded product and is not transferable

to anyone who obtains ownership of the Rocstor branded product from the

original purchaser or lessee.

Rocstor products are manufactured using new materials or new and used

materials equivalent to new in performance and reliability. Spare parts may

be new or equivalent to new. Spare parts are warranted to be free from

29

defects in material or workmanship for thirty (30) days or for the remainder

of the Limited Warranty Period of the Rocstor hardware product in which

they are installed, whichever is longer.

During the Limited Warranty Period, Rocstor will repair or replace the

defective component parts or the hardware product. All component parts or

hardware products removed under this Limited Warranty become the

property of Rocstor. The replacement part or product takes on either the

Limited Warranty status of the removed part or product or the thirty (30) day

limited warranty of the spare part. In the unlikely event that your Rocstor

product has a recurring failure, Rocstor, at its discretion, may elect to

provide you with a replacement unit of Rocstor's choosing that is at least

equivalent to your Rocstor branded product in hardware performance.

Rocstor reserves the right to elect, at its sole discretion, to give you a refund

of your purchase price or lease payments (less interest) instead of a

replacement. This is your exclusive remedy for defective products.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA

STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A

PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS

OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE

SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL,

PROPRIETARY, OR PERSONAL INFORMATION. ROCSTOR IS NOT

RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS,

DATA, OR REMOVABLE STORAGE MEDIA. ROCSTOR IS NOT

RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF

ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY

ROCSTOR WHEN THE PRODUCT IS MANUFACTURED.

Rocstor does not warrant that the operation of this product will be

uninterrupted or error-free. Rocstor is not responsible for damage that occurs

as a result of your failure to follow the instructions that came with the

Rocstor branded product.

This Limited Warranty does not apply to expendable parts. This Limited

Warranty does not extend to any product from which the serial number

has been removed or that has been damaged or rendered defective (a)

as a result of accident, misuse, abuse, or other external causes; (b) by

operation outside the usage parameters stated in the user

documentation that shipped with the product; (c) by the use of parts

not manufactured or sold by Rocstor; or (d) by modification or service

by anyone other than (i) Rocstor, (ii) a Rocstor authorized service

provider, or (iii) your own installation of end-user replaceable Rocstor or

Rocstor approved parts if available for your product in the servicing

country.

These terms and conditions constitute the complete and exclusive warranty

30

agreement between you and Rocstor regarding the Rocstor branded product

you have purchased or leased. These terms and conditions supersede any

prior agreements or representations-including representations made in

Rocstor sales literature or advice given to you by Rocstor or an agent or

employee of Rocstor-that may have been made in connection with your

purchase or lease of the Rocstor branded product. No change to the

conditions of this Limited Warranty is valid unless it is made in writing and

signed by an authorized representative of Rocstor.

Limitation of Liability

IF YOUR ROCSTOR BRANDED HARDWARE PRODUCT FAILS TO WORK AS

WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE

REPAIR OR REPLACEMENT. ROCSTOR'S MAXIMUM LIABILITY UNDER

THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF

THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR

OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT

MALFUNCTION IN CONDITIONS OF NORMAL USE.

ROCSTOR IS NOT LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT

OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY

LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR

CONSEQUENTIAL DAMAGES. ROCSTOR IS NOT LIABLE FOR ANY CLAIM

MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE

SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A

TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT

LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS

LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY

PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF

YOU HAVE ADVISED ROCSTOR OR AN AUTHORIZED REPRESENTATIVE OF

ROCSTOR OF THE POSSIBILITY OF ANY SUCH DAMAGES.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU

MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE

OR FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT

APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION

OF YOUR RIGHTS.

Options and Software

The Limited Warranty terms and conditions for Rocstor options are as

indicated in the Limited Warranty applicable to Rocstor options. ROCSTOR

DOES NOT WARRANT SOFTWARE PRODUCTS, INCLUDING ANY

SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY

ROCSTOR. Rocstor's only obligations with respect to software distributed by

Rocstor under the Rocstor brand name are set forth in the applicable end-

user license or program license agreement. Non-Rocstor hardware and

31

software products are provided "AS IS." However, non-Rocstor

manufacturers, suppliers, or publishers may provide their own warranties

directly to you.

The data stored in hard disk is not guaranteed by Rocstor or the hard disk

manufacturer. We are not responsible for any loss of data. Always back up

data regularly.

If the administrative password and/or your security key the “KeyCrypt”;

is/are lost there may be no chance of recovering your information (data)

stored in your hard drive, hence there are No Warranties, No Repairs

and No Replacements available through Rocstor-Rocsecure.

Software Technical Support

Software technical support is defined as assistance with questions and

issues about the software that was either preinstalled by Rocstor on the

Rocstor branded product or that was included with the Rocstor branded

product at the time of your purchase or lease of the product. Technical

support for software is available for the first ninety (90) days from date of

product purchase or lease. Your dated sales or delivery receipt, showing the

date of purchase or lease of the product, is your proof of the purchase or

lease date. You may be required to provide proof of purchase or lease as a

condition of receiving software technical support. After the first ninety (30)

days, technical support for software that was either preinstalled by Rocstor

on the Rocstor branded product or included with the Rocstor branded

product at the time of your purchase or lease of the product is available for a

fee.

Rocsecure, Rocsafe has been designed to be compliant with the ATA-5/ATA-

4/ATA-3/ATA-2 hard drive operating specifications.

Rocstor “Rocsecure” accepts no liability for any loss of data or the ability of

Rocsafe to work with equipment that are not compatible with the above

operating specifications. Nor can Rocstor/Rocsecure accept any liability or

responsibility for software which is also non compliant. Thank you for

purchasing Rocsafe.

Warranty Period

Warranty Period for Rocsafe is 1 Year Parts and Labor.

Types of Warranty Service

Your Rocstor Limited Warranty consists of repair or replacement of defective

parts, including hard drives identified by Rocstor Support Organization as

"pre-failure."

32

Carry-in Warranty Service Available Monday - Friday

Under the terms of carry-in service, you may be required to deliver your

Rocstor product to Rocstor Service Center or an authorized service location

for warranty repair. You must prepay any shipping charges, taxes, or duties

associated with transportation of the product. In addition, you are

responsible for insuring any product shipped or returned. You assume risk of

loss during shipping.

Rocstor Replaceable Parts Program

Where available, the Rocstor Replaceable Parts program ships approved

replacement parts directly to you to fulfill your warranty. This will save

considerable repair time. After you call the Rocstor Technical Support Center

at 1.818.449.2000, a replaceable part can be sent directly to you. Once

the part arrives, call the Rocstor Technical Support Center. A technician will

assist you over the phone to ensure that the installation is quick and easy.

Contacting Rocstor / Rocsecure

 In the United States, refer to the Rocsecure

website at www.rocsecure.com.

 1.818.449.2000

Toll-free technical support in the United States

and Canada,

5 days a week, 9:00 a.m. to 6:00 p.m. Pacific

Standard Time

Be sure to have the following information available before

you call Rocstor:

- Product serial number, model name, and model number

- Applicable error messages

- Add-on options

- Operating system

- Third-party hardware or software

0426D-v1

2005, Rocstorage, Inc. Rocstor is a Registered trademark of Rocstorage, Inc. Rocsafe and Roc-

crypt is a trademark of Rocstorage, Inc. Microsoft and Windows are trademarks of Microsoft

Corporation, registered in USA and other countries. Digisafe and keyCrypt are registered

trademark of Digisafe. Toshiba, Dell, Sony, IBM and all other products and names are trademark

and/or registered trademarks of their respective owners.

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Rocsecure ROCSAFE Installation Instructions Manual

Rocsecure ROCSAFE Installation Instructions Manual

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