Talkswitch TS-480i Installation guide

Brand: Talkswitch

Model: TS-480i

Type: Installation guide

USING THE TALKSWITCH TS-480i PHONE

The TalkSwitch TS-480i is a full-featured but easy-to-use IP phone. This document briefly describes

how to use the phone. The reference card includes the basic features. See the

TalkSwitch TS-480i IP

Phone Installation Guide

for complete information on using your phone.

Keys

Most of the keys are similar to those on other phones, but you

might not be familiar with the following:

• — Puts a call on hold.

• — Allows you to transfer a call.

• — Allows you to set up a conference call.

• — Allows you to initiate a two-way page.

• L1-L4 — The call appearance keys show the status of up to

four calls to your extension (not lines). Press a flashing call

appearance key to answer a call, retrieve a caller on hold, or

answer call waiting.

• Softkeys — The display screen shows the current function of

each softkey. Softkeys change based on the call status. The

administrator determines which softkeys are available on each

phone. The procedures on the following reference card use the

softkeys, but provide alternate steps in case the softkey is

unavailable.

Remember

• Dial 9 (0 in some countries) or 81–88 to get an outside line. This

is not required if you have direct line access, which automatically

chooses an outside line.

• Press or the Dial softkey after dialing an outside number

or extension.

• If you have direct line access, dial before dialing a feature

code or extension.

Setting up voicemail

1. Press the Voicemail softkey, or dial + . If you have direct

line access, dial + .

2. When prompted, enter a password, record a greeting and record

your name for the dial-by-name directory.

A sample greeting is:

You have reached [your name]. I’m sorry

that I can’t answer your call. Please leave a message and I will

return your call as quickly as possible. Thank you.

Calling an outside number

1. Dial 9 (0 in some countries) or 81–88 to get an outside line.

You can also press the Line Appearance softkey ( ) to use a

specific line. This is not required if you have direct line access,

which automatically chooses an outside line.

2. If prompted, dial an access code.

3. Dial the phone number + .

Calling an extension

1. Dial the extension number + . If you have direct line access,

dial first. You can also press the Extension Appearance

softkey ( ).

Placing a caller on hold

1. Press the button. You can now hang up the handset or

answer another call without disconnecting the caller.

Retrieve caller on hold

1. Press the Pickup softkey. You can also press the flashing call

appearance key (L1–L4).

Performing a screened transfer

A screened transfer allows the recipient to accept or refuse the

transfer.

1. Press button.

2. Dial the extension (or outside number) + . If you are dialing

an outside number, you must first dial 9 (0 in some countries)

or 81–88 to get an outside line. If you have the Same Line

Connect feature, you can also dial 80 to use the same line.

3. When the recipient answers, complete or cancel the transfer:

• If the recipient wants the call, press button or hang up.

• If the recipient doesn’t want the call, press the Drop softkey.

You can then retrieve the caller on hold as described above.

Performing a blind transfer

A blind transfer does not allow the recipient to choose whether to

accept the transfer.

1. Press button + extension (or outside number) +

button.

Checking voicemail

1. Press the Voicemail softkey, or dial + . If you have direct

line access, dial + .

2. When prompted, enter your password + .

3. Press 1 to listen to your messages. You can also change your

greeting and personal options.



USING YOUR

TS-480i TELEPHONE

WITH TALKSWITCH

CUT  and FOLD 

VOICEMAIL

Access mailbox

††

— Locally Press Voicemail softkey,

or dial +

— Remotely + <mailbox no.>

Change greeting options Dial 2

Change personal options Dial 3

(password, date stamp, remote notification options)

MESSAGE PLAYBACK CONTROLS

Rewind 10 seconds Dial 1

Go to beginning Dial 11

Skip ahead 10 seconds Dial 3

Skip to end of message Dial 33

Check time and date stamp Dial 5

Forward message Dial 6

Delete message Dial 7

Save message Dial 9

Skip to next message Dial

ACCESSING FEATURES

Access outside line

†

Dial 9, 81–88 (Americas, UK)

Dial 0, 81–88 (Other countries)

Do not disturb

††

Press DND softkey and follow the

prompts, or dial 62 +

Pick up

††

— Any ringing extension

Press Pickup Any softkey, or dial 9 + .

Pick up

††

— Specific extension

Press Pickup Ext softkey + extension, then press

Pickup softkey, or dial 7 + extension + .



CUT  and FOLD 

ACCESSING FEATURES

Note: If your softkeys are programmed, follow the first instruction; otherwise, follow the alternate instruction.

Place caller on hold Press button.

Retrieve caller on hold Press flashing call appearance key (L1–L4) or Pickup softkey.

Answer queued call Press Queue key to see list of queued calls,

or press Queue Appearance softkey ( <extension> queue).

Answer call waiting Press Answer softkey or press flashing call appearance key (L1–L4).

Screened transfer Press button + extension (or outside number) +

To complete transfer, press button or hang up.

To cancel transfer, press Drop softkey and then retrieve caller on hold.

Blind transfer Press button + extension (or outside number) + button

Voicemail transfer Press button + + extension + button

Conference call Press button to put the first party on hold.

Call the second party (for external calls first access an outside line).

Press button to connect to all parties.

Park a caller Press Park softkey. Otherwise, press button + 510 +

The system will respond with a parking orbit.

Retrieve a parked caller

††

At the dial tone, press UnPark softkey. Select a parked call,

then press UnPark softkey. Otherwise, dial + orbit +

Paging

††

Two-way intercom paging to TalkSwitch phones*: Press button + extension +

(*except TS-100 phones) PA overhead paging: Press Ovhd Page softkey, or dial 0 +

Attach account code to last call

††

At dial tone, dial 88 +

CDR logging must be active.

When prompted, enter <Account code> +

†

Note: If Direct Line Access is enabled for your extension, you will automatically access an outside line.

To place an intercom call or use the indicated (

††

) features, you will first need to dial .

CT.TP005.010302

Talkswitch TS-480i Installation guide

Talkswitch TS-480i Installation guide

Talkswitch TS-480i Installation guide

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