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4. Troubleshooting
If a problem still remains after applying the suggested remedies, contact your local dealer.
• CheckthatthemonitorandPCareconnectedwitha
USBcable.
• Turnoff/onthemonitor’smainpower.
• RebootthePC.
• DependingonthehardwarecongurationofthePC,
nosoundmaybeoutputfromitsaudiooutputterminal
whenthescreenistouched.
• Usethecalibrationutilitytoperformthecalibration.“2
-1.Calibration”(page10)
• Ifthesurfaceorasideofthepanelisdirty,cleanit.
• Checkthesettingenvironmentofthemonitor.This
functiondoesnotworkcorrectlyunderthefollowing
conditions.
-Thepanelsurfaceissubjecttodirectorindirect
sunlightorstronglight.
-Thereissomeinfrareddevicenearthemonitor.
-Monitorsareadjacenttoeachother.
• Atouchinsensitivepointonthepanelmaybe
touched.
• Ifanarm(orotherstand)isattached,usethemonitor
inlandscapeviewmode.Ifthemonitorisused
inportraitviewmode,themonitordoesnotwork
correctly.(Thisproductdoesnotsupportportraitview
modewhenanarm(orotherstand)isattached.)
• Thisproductsupportsuptotwosimultaneous
touches(multi-touchsupport).Sincethetwosensors
atbothtopcornersofthescreenareusedtodetect
touches,themonitormaynotbeabletodetecttwo
simultaneoustouchespreciselydependingontheir
positions.
• Afterthemonitorischanged,itisnecessaryto
performsettingofthemultiplemonitorconguration
again.(“1-3.SettingUpMultipleMonitor
Conguration”(page7))