Pitney Bowes SendPro® C Auto Operator Guide

Shipping & Mailing

Postage Meters

SendPro® C Auto

Operator Guide

US English Edition

SV63245 Rev C

March 2020

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on

Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,

and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,

we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our

products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

1 - Quick start guide

Finding the Product Code Number (PCN) and

serial number 9

Navigating the Home screen 9

Printing a shipping label or printing postage on

an envelope 13

Creating and printing a shipping label 14

Using cost accounts to charge back shipping

label postage costs 20

Adding a Create Shipping Labels cost account 21

Creating an account for printing postage 22

Printing postage on envelopes 24

Feeding envelopes 26

Printing postage on tapes 28

Sending a First-Class letter envelope 29

Sending a large First-Class® envelope 30

Sending Certified Mail 32

Sending an international letter 32

Sending mail using a Certificate of Mailing 33

Using USPS special services 35

Updating postal rates or software for printing

on envelopes 35

Refilling postage for printing on envelopes 37

Sealing envelopes 38

Filling the moistener tank 40

Installing the ink cartridge 42

Printing a test pattern 42

Adding favorite apps 44

Creating presets for printing postage 44

Selecting a preset for printing postage 45

Ordering supplies from your device 46

2 - Connectivity information

Setting up a wired network connection 50

Setting up a wireless (Wi-Fi) network

connection 51

Connecting to a hidden Wi-Fi network 52

Deleting a Wi-Fi network 53

Checking your network connection 54

Checking the MAC address for wired and

wireless networks 54

Setting up a proxy server 56

3 - Managing your machine

Creating or disabling the security PIN 58

Adjusting time zone and location code 59

Adjusting display brightness 59

Adding favorite apps 59

Setting up Energy Saver 60

Managing your Pitney Bowes USPS Postage

Funds 60

Using USPS Informed Delivery 61

Installing a scale 61

Uploading system logs 62

4 - Creating Shipping Labels

Signing in to and out of Create Shipping Labels66

Creating and printing a shipping label 66

Table of Contents

Pitney Bowes Operator Guide March 2020 iii

Creating a shipping label from the address

book 72

Creating a new sender address for shipping

labels 72

Editing the sender address for shipping labels 73

Creating an international shipping label 73

Printing a USPS return shipping label 74

Printing a USPS scan form 74

Reprinting a USPS, UPS or FedEx shipping

label 75

Canceling a UPS or FedEx shipping label 75

Getting a USPS refund for a shipping label 76

5 - Managing Shipping Labels

Using SendPro Online to perform these tasks 78

Using the shipping labels address book 79

About cost accounts for shipping labels 79

Changing the default refill amounts for shipping

labels 79

Using cost accounts to charge back shipping

label postage costs 80

Turning on address autofill for Create Shipping

Labels 81

Searching addresses in the shipping labels

address book 81

Adding new addresses to Create Shipping

Labels address book 82

Deleting addresses from the Create Shipping

Labels address book 83

Editing addresses in the Create Shipping

Labels address book 83

Managing your shipping label cost accounts 83

Adding a Create Shipping Labels cost account 84

Modifying a Create Shipping Labels cost

account 85

Refilling postage for shipping labels 85

Setting an alert when shipping label postage

refill is pending 86

Setting up your FedEx account 87

Setting up your UPS account 89

Setting up default printing options 89

Managing email notifications for Create

Shipping Labels 90

Setting the default address for USPS return

labels 91

Determining how you spend your Create

Shipping Labels postage 91

Removing funds 91

6 - Printing on envelopes

Printing postage on envelopes 95

Printing postage on tapes 97

Checking the postage available for printing

envelopes 97

Refilling postage for printing on envelopes 98

Using accounts to charge back envelope

printing costs 99

Sending a First-Class letter envelope 99

Sending a large First-Class® envelope 100

Sending Certified Mail 102

Sending an international letter 102

Sending mail using a Certificate of Mailing 103

Printing a future date 105

Omitting the date from the envelope 105

Printing additional postage 106

Re-dating your mail 107

Using USPS special services 107

Entering the weight manually when printing

postage on envelopes 108

Using the weighing platform when printing

postage on envelopes 109

Sealing the envelope only, bypass all printing 110

Pitney Bowes Operator Guide March 2020 iv

Sealing envelopes 110

Zeroing the scale 111

Adding insurance to your mail 112

Adding a graphic to your envelope or tape 113

Sending mail using Electronic Return Receipt

(ERR) 113

Getting a USPS refund for damaged or

incorrectly printed mail 114

Creating a custom text message for your mail 115

Adding a custom text message to your

envelope or tape 117

Editing or deleting a custom text message 118

Printing a graphic on your envelope without

printing postage 120

Adding an inscription to your envelope 121

Printing only the date and time on your

envelope 121

Presort features 121

Set the Rate 122

Add Drop Ship Text If Needed 123

Save the Preset 123

Advance the Date 123

Reset the batch counter 123

7 - Managing Printing on

Envelopes

Confirming your meter update 126

Changing the default refill amounts for

printing postage 126

Uploading printing postage transactions 127

Clearing or resetting the number of

mailpieces sent 127

Performing USPS postal inspections for

Envelope Printing or Print on Envelopes 128

Updating postal rates or software for printing

on envelopes 128

Confirm the effective date for postal rates on

your device 130

Setting low funds warning for printing postage131

Setting up a mailer ID 131

Updating the ZIP code 132

Multi-level Envelope Printing or Print on

Envelopes accounts 132

Turning account passwords on or off for

printing postage 133

Creating an account for printing postage 135

Editing a printing postage account 135

Deleting a printing postage account 136

Creating presets for printing postage 137

Viewing presets for printing postage 138

Selecting a preset for printing postage 138

Modifying presets for printing postage 139

Setting the default preset reset time 139

8 - View Print Reports

Viewing a receipt when refilling postage 142

Viewing the total spent on printing postage 142

Viewing the refill history for printing postage 142

Printing a report for the number of mailpieces

sent 143

Printing a funds report for postage printing 143

Running postage printing account reports 144

Emailing a postage printing account report 144

Setting the postage printing account report

period 146

Setting the postage printing account report

preferences 147

Viewing and creating a shipping report 148

Viewing and creating a USPS shipping label

refund report 148

Pitney Bowes Operator Guide March 2020 v

9 - Mail Machine Maintenance

Check the postage print quality 152

Clearing an envelope jam 152

Clearing a tape error or jam 155

Printing a test pattern 157

Checking the ink level 158

Installing the ink cartridge 159

Changing the ink waste pad 160

Cleaning the printhead 162

Installing the printhead 166

Cleaning the moistener brush and wick

assembly 170

Filling the moistener tank 178

Feeding envelopes 180

Managing product email notifications 183

Moving your device 184

10 - Supplies

Ordering supplies from your device 186

Supplies, ink cartridges, and options 188

11 - Machine Information

USPS requirements 192

Key in Postage 192

Sections of the meter impression 192

Postal Security Device 193

Parts of the device 193

Connections on the back of the machine 195

Specifications 195

Material specifications 197

12 - Technical Support

13 - Safety

Lithium Ion Battery 204

Agency Compliance Information 204

Important Safety Notes 204

Note for California Customers Only on all

Models 206

14 - Third party software

Third party software 208

Pitney Bowes Operator Guide March 2020 vi

1 - Quick start guide

In this section

Finding the Product Code Number (PCN) and serial

number 9

Navigating the Home screen 9

Printing a shipping label or printing postage on an

envelope 13

Creating and printing a shipping label 14

Using cost accounts to charge back shipping label

postage costs 20

Adding a Create Shipping Labels cost account 21

Creating an account for printing postage 22

Printing postage on envelopes 24

Feeding envelopes 26

Printing postage on tapes 28

Sending a First-Class letter envelope 29

Sending a large First-Class® envelope 30

Sending Certified Mail 32

Sending an international letter 32

Sending mail using a Certificate of Mailing 33

Using USPS special services 35

Updating postal rates or software for printing on

envelopes 35

Refilling postage for printing on envelopes 37

Sealing envelopes 38

Filling the moistener tank 40

Installing the ink cartridge 42

Printing a test pattern 42

Adding favorite apps 44

Creating presets for printing postage 44

Selecting a preset for printing postage 45

Ordering supplies from your device 46

Quick start guide

Pitney Bowes Operator Guide March 2020 8

Finding the Product Code Number (PCN) and serial

number

In order to find the correct information for your device, you need to know the model number.

To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on

the rear of the device or under the display cover as shown here. Note that the serial number is blurred out

here for security reasons.

Navigating the Home screen

The Home screen on the SendPro C Lite, SendPro C, SendPro+ SendPro® C Auto machine provides

the starting point for creating either a shipping label or printing postage on an envelope.

Quick start guide

Pitney Bowes Operator Guide March 2020 9

Creating shipping labels or printing on envelopes

For general purpose envelopes and post cards, print postage by tapping Envelope Printing or Print

on Envelopes. For important large envelopes or packages using USPS, UPS®, or FedEx® start

creating a shipping label by tapping Create Shipping Labels.

Note: Your device may have an earlier version of software where Create Shipping Labels is

Trackable Labels and Printing on Envelopes is Envelope Printing.

Using SendPro Apps

Tap on SendPro Apps to access to a variety of applications to support and enhance your device. For

example, you can check for rates and updates (Rates and Updates), get a history of shipping labels

created (Shipping History), or check the status of your network connection (Network Connection).

Quick start guide

Pitney Bowes Operator Guide March 2020 10

You can also add your most frequently used apps to a list of favorites appearing along the bottom of the

Home screen.

Getting help on your device

Tap Ask SendPro Care on the Home screen to get information and help for your device. This includes:

l View alerts.

l Get information about your device- your account number, serial number and model number.

l Any error messages on your device, like "Cover open" or "Low Funds".

l A list of the most popular searches.

l Access to PDF operator guides.

The toolbar

The toolbar located at the top of the Home screen appears at the top of every screen within the Create

Shipping Labels and Envelope Printing or Print on Envelopes applications.

Quick start guide

Pitney Bowes Operator Guide March 2020 11

This toolbar allows you to view and change settings and defaults values for your machine and the Create

Shipping Labels and Envelope Printing or Print on Envelopes applications.

(1) Back - Return to the previous screen.

(2) Home - Return to the Home screen from anywhere in Create Shipping Labels or Envelope Printing or

Print on Envelopes.

(3) You can also open the SendPro Care app by tapping on the question mark in the toolbar.

(4) Network - View the current network type (wireless or Ethernet) and status and strength (for wireless

connection). Allows you to turn wireless connection on or off. The icon here represents a wireless

connection.

(5) Settings - View or change your machine and application settings. For your device, this includes

adjusting the screen brightness, setting sound notification levels, and viewing wireless or Ethernet

connection information. For the Envelope Printing or Print on Envelopes this includes setting the default

postage refill amount, installing external scales and performing maintenance on the mail postage printer.

For the Create Shipping Labels this includes managing your carrier accounts and setting up your

shipping label printer default values.

(6) Profile - View your profile (name and email for shipping label account), log out, or lock your SendPro

C device.

Quick start guide

Pitney Bowes Operator Guide March 2020 12

Printing a shipping label or printing postage on an

envelope

You can create either a shipping label or print postage on an envelope. For a shipping label, tap Create

Shipping Labels on the Home screen. For postage, tap Envelope Printing or Print on Envelopes

on the Home screen.

Use Create Shipping Labels to get the best pricing, free tracking, and detailed delivery history for USPS

package services. You can also send via UPS® or FedEx®. The packaging options and benefits are

almost identical.

Use Create Shipping Labels for the following

Thick envelopes

Poly mailers

USPS flat rate envelopes

USPS non flat rate envelopes

Boxes USPS flat rate boxes

Quick start guide

Pitney Bowes Operator Guide March 2020 13

USPS non flat rate boxes

Tube

Use Envelope Printing or Print on Envelopes forthe following

Standard envelopes and postcards

Large envelopes

Creating and printing a shipping label

Use Create Shipping Labels to get the best pricing, free tracking, and detailed delivery history for USPS

package services. You can also send via UPS® or FedEx®. The packaging options and benefits are

almost identical.

Quick start guide

Pitney Bowes Operator Guide March 2020 14

1. On the Home screen, tap Envelope Printing or Print on Envelopes.

2. Tap the carrier you wish to use.

3. Verify that the sender address is correct. If not, tap on the Sender field and select a new address.

Quick start guide

Pitney Bowes Operator Guide March 2020 15

4. If cost accounts are enabled, you must select an account. If an account is already selected, verify

that it is correct. To change or add the account, tap the Cost Account field and select an account.

5. Tap Continue.

Quick start guide

Pitney Bowes Operator Guide March 2020 16

6. Enter the recipient address manually, or tap the Address book icon to select one from the

address book.

7. Tap Continue.

8. Tap a package type.

Quick start guide

Pitney Bowes Operator Guide March 2020 17

9. Enter the dimensions and weight of the package:

l Tap each dimension and enter a value. Tap the green check mark when done.

l If you have an attached scale, place the package on the scale and tap the Weight button. Tap

Scale and the weight appears. Tap Apply.

l If you do not have a scale, tap on the Weight button and enter the weight, then tap Apply.

10. Tap Continue.

11. Tap the service you wish to use.

Quick start guide

Pitney Bowes Operator Guide March 2020 18

12. To add additional services, tap Add additional services. If you are not adding any extra services,

go to step 14.

13. Select the desired services and tap Apply.

14. To print the label, tap Print.

Quick start guide

Pitney Bowes Operator Guide March 2020 19

15. On the Label Options screen, tap Format and select the printer format.

16. (Optional) To print a sample label, tap Print Sample.

17. Tap Print again and the label prints.

l If prompted, enter the Sender and Recipient's phone number (required for some services).

18. The carrier screen reappears.

Using cost accounts to charge back shipping label

postage costs

You can assign the costs for a shipping label to an account when you create the label. In order to use cost

accounts for label postage costs you need to turn on the cost accounts feature.

1. Open the Cost Accounts screen:

l Tap Cost Accounts in the application drawer at the bottom of the Home screen, or,

l Tap SendPro Apps on the Home screen, then tap Cost Accounts.

2.

Tap the Cost Account settings icon in the upper right corner of the Cost Accounts screen.

If cost accounts are not enabled, you will see this screen.

Quick start guide

Pitney Bowes Operator Guide March 2020 20

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