IntraMail
Features
Introduction
Empowered by Innovation
IntraMail Feature
Handbook
P/N 1093098
Rev 2, June 2006
Printed in U.S.A
.
01.00.00
This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions
for improving this manual would be appreciated. Forward your remarks to:
NEC Unified Solutions, Inc.
4 Forest Parkway
Shelton, CT 06484
www.necunifiedsolutions.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions,
Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves
the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No
representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be
liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential
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of NEC Unified Solutions, Inc.
©2006 by NEC Unified Solutions, Inc. All Rights Reserved.
Printed in U.S.A.
Table of Contents
DSX IntraMail Feature Handbook
Table of Contents
◆
i
Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Using the DSX Feature Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Telephone Illustrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
IntraMail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
IntraMail Feature Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Announcement Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Announcement Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Answer Schedule Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Answer Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Auto Attendant Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Auto Erase or Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Auto Time Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Automated Attendant, Built-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Automated Attendant Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Automatic Routing for Rotary Dial Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Bilingual Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Call Forward to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox . . . . . . . . . . . . . 30
Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Call Screening and Group Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Automatic Call Screening. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Caller ID and Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Calling the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Centrex Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Conversation Record Key for a Co-worker’s Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . 39
User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dial Action Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Dialing Options Available while Entering a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Dialing Options Available when more than one Employee has the Entered Name . . . 45
Erasing All Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Exiting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Getting Recorded Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Multiple Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Remote Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Table of Contents
ii
◆
Table of Contents
DSX IntraMail Feature Handbook
Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Additional Options While Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Telephone Display while Listening to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Log Onto Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Local (On-site) Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Remote Log On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Mailbox Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Mailbox Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Mailbox Security Code Delete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Make Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Message Count Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Message Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Message Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Message Listen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
How Message Notification Works to Normal Telephone Numbers. . . . . . . . . . . . . . . 73
How Message Notification Works to Digital Pager Numbers . . . . . . . . . . . . . . . . . . . 73
Message On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Message Playback Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Message Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Record and Send a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Time and Date with Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Time and Date Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Time and Date Stamp with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Transfer to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Transfer Message Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Volume Control with Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
DSX Feature Handbook
Introduction
◆
1
Introduction
Introduction
Using the DSX Feature Handbook
Using the DSX Feature Handbook
How the Feature Handbook is Organized
This feature handbook describes the features and operation of the DSX Multibutton Telephone. It is divided
into two chapters, as follows:
❥
Introduction
This is the chapter you are reading now. It provides a handy quick reference chart for the system feature
codes, as well as key layout illustrations for each telephone.
❥
Features
The
Features
chapter contains the description and operation for each DSX telephone system feature. For
feature operation, use the convenient operation charts at the end of each feature.
Additionally, at the end of this manual are the
DSX Program List
(page 929) and
Index
(page 947).
The System Document CD
The System Document CD provided with your system contains documentation, software, and other DSX
resources. Insert this CD into your PC and browse through its contents.
Checking your System’s Software Level
How to Check your System’s Software Level
To check your system’s software level:
1.
Press
INTERCOM
.
2.
Dial
#*#*
.
• The system software level shows on the first line of your display.
• You see:
DSX-nn vxx.xx.xx
3.
Press
SPEAKER
to exit.
Charts
2
◆
Introduction
DSX Feature Handbook
Charts
DSX Dial Codes by Feature
(Page 1 of 2)
For this feature Dial this code When you are
Barge In (Intrusion)
4
Barging-In on a co-worker’s call
Call Forwarding
INTERCOM
+
*30
Canceling Call Forwarding at an
extension
INTERCOM
+
*32
+ Extension or 0
(for the operator)
Enabling Call Forwarding Busy/No
Answer
INTERCOM
+
*33
Setting up Call Forwarding Off
Premise
INTERCOM
+
*34
+ Extension or 0
(for the operator)
Enabling Call Forwarding All Calls
INTERCOM
+
*36
+ Extension or 0
(for the operator)
Enabling Call Forwarding No Answer
INTERCOM
+
*37
+ 2 (all calls) or 8
(outside calls)
Setting up Personal Answering
Machine Emulation
Call Waiting / Camp-On
2
+ Do not hang up
2
+ Hang up
Camping-On to a co-worker
Leaving a Callback for a co-worker
Central Office Calls, Placing
INTERCOM
+
#9
+ Line number
(e.g., 01)
Using Line Dial-Up to place an out-
side call
INTERCOM
+ Line extension number
(e.g., 101)
Using Direct Line Access to place an
outside call
INTERCOM
+
9
or
90-98
Accessing a Line Group to place an
outside call
Dial Number Preview
*
Previewing a number before dialing
Directed Call Pickup
INTERCOM
+
**
+ Extension Intercepting a call ringing a
co-worker’s extension
Flash
#3
Flashing a line at a single line
extension
Forced Line Disconnect
#
Using Forced Line Disconnect to dis-
connect a busy outside line
Group Call Pickup
INTERCOM
+
*#
Answering a call ringing a phone in
your Pickup Group
Hold
INTERCOM
+
*4
+ Line number (e.g.,
01)
Picking up an outside call on System
Hold at a co-worker’s extension
Intercom
INTERCOM
+ Extension (e.g., 301) Placing an Intercom call to a co-
worker
Meet-Me Conference
INTERCOM
+
#11
or
# 12
Setting up or joining a Meet-Me Con-
ference
Charts
DSX Feature Handbook
Introduction
◆
3
Introduction
Monitor / Silent Monitor
6
Setting up Monitor after calling a busy
co-worker
Night Service / Night Ring
**
+ UNA code (01-04) Answering a call ringing UNA at
night
Paging
INTERCOM
+
*1
+ Page zone (1-7 or
0 for All Call)
Making an internal Paging announce-
ment
Park
INTERCOM
+
*
+ System Park Orbit
(60-69)
Parking or retrieving a call from Sys-
tem Park Orbit
INTERCOM
+
**
+ Extension (e.g.,
301)
Using Personal Park to Park or
retrieve a call at a co-workers exten-
sion
Removing Lines and Extensions
From Service
INTERCOM
+
#40
+ Extension (e.g.,
301) or line (e.g., 101) +
4
(to return)
or
6
(to remove)
Removing or returning an extension
or line to service
Selectable Display Messaging
INTERCOM
+
*38
+ Message (00-16)
+ Hold + Add additional digits + Hold
Enabling a Selectable Display Mes-
sage
Speed Dial
INTERCOM
+
#
+ System bin (201-
299) or Personal bin (701-720)
Dialing a System or Personal Speed
Dial number
Transfer
INTERCOM
+ Extension (e.g., 301) Transferring a call to a co-worker’s
extension
INTERCOM
+ Extension (e.g., 301) +
V-MAIL
Transferring a call to a co-worker’s
mailbox
Line Queuing / Line Callback
2
Queuing or leaving a Callback for a
busy line
Voice Mail
INTERCOM
+ V-MAIL Calling your mailbox from your key-
set
Lift handset + *8 Calling your mailbox from your single
line telephone
INTERCOM + Extension (e.g., 301) +
V-MAIL
Transferring a call to a co-worker’s
mailbox from your keyset
Hookflash + Extension (e.g., 301) +
8
Transferring a call to a co-worker’s
mailbox from your single line telephone
INTERCOM + *37 + 2 (all calls) or 8
(outside calls)
Setting up Personal Answering
Machine Emulation
INTERCOM + *30 Canceling Personal Answering
Machine Emulation
Voice Over
9
Initiating a Voice Over to a busy
extension (after hearing busy/ring
tone)
DSX Dial Codes by Feature (Page 2 of 2)
For this feature Dial this code When you are
Telephone Illustrations
4 ◆ Introduction DSX Feature Handbook
Telephone Illustrations
22-Button Display Telephone
ABC
JKL
TUV
VOLUME
GHI
PQRS
DEF
TRANSFER
FLASH
REDIAL
MUTE
SPEAKER
INTERCOM
CLEARCHECK
V-MAIL
DND
CONF
HOLD
MNO
WXYZ
In DSX-40:
Keys 1-8 are line keys.
Keys 9-12 are undefined.
In DSX-80/160:
Keys 1-12 are line keys.
For Attendants:
Key 12 is the
Operator Call key.
Thu June 8 11:52 AM
Pat Smith x301
Menu Dir VM:00 CL:00
1093100 - 2
Speed Dial
Bin keys
Feature keys
Soft keys
Alpanumeric Display
Ring/Message Lamp
Microphone
Fixed Function keys
Line 1 Line 2 Line 3 Line 4 Line 5 Line 6
Line 7 Line 8 Line 9 Line 10 Line 11 Line 12
Telephone Illustrations
DSX Feature Handbook Introduction ◆ 5
Introduction
34-Button Display Telephone
ABC
JKL
TUV
VOLUME
GHI
PQRS
DEF
TRANSFER
FLASH
REDIAL
MUTE
SPEAKER
INTERCOM
CLEARCHECK
V-MAIL
DND
CONF
HOLD
MNO
WXYZ
1093100 - 1
In DSX-40:
Keys 1-8 are line keys.
Keys 9-24 are undefined.
In DSX-80/160:
Keys 1-12 are line keys.
Keys 13-24 are undefined.
For Attendants:
Key 24 is the
Operator Call key.
Speed Dial
Bin keys
Feature keys
Soft keys
Alpanumeric Display
Ring/Message Lamp
Microphone
Fixed Function keys
Thu June 8 11:52 AM
Pat Smith x301
Menu Dir VM:00 CL:00
Line 1 Line 2 Line 3 Line 4 Line 5 Line 6
Line 7 Line 8 Line 9 Line 10 Line 11 Line 12
Telephone Illustrations
6 ◆ Introduction DSX Feature Handbook
34-Button Super Display Telephone
ABC
JKL
TUV
VOLUME
GHI
PQRS
DEF
TRANSFER
FLASH
REDIAL
MUTE
SPEAKER
INTERCOM
CLEARCHECK
V-MAIL
DND
CONF
HOLD
MNO
WXYZ
Director
y
V-Mail 00
Calls 00
Menu
Pa e SP Dial 2
1093100 - 4
SP Dial 1
g
In DSX-40:
Keys 1-8 are line keys.
Keys 9-24 are undefined.
In DSX-80/160:
Keys 1-12 are line keys.
Keys 13-24 are undefined.
For Attendants:
Key 24 is the
Operator Call key.
Soft keys
Feature keys
Soft keys
Alpanumeric Display
Ring/Message Lamp
Microphone
Fixed Function keys
Line 1 Line 2 Line 3 Line 4 Line 5 Line 6
Line 7 Line 8 Line 9 Line 10 Line 11 Line 12
Thu June 8 11:52 AM
Pat Smith x301
Telephone Illustrations
DSX Feature Handbook Introduction ◆ 7
Introduction
60-Button DSS Console
TRANSFERANSWER
1093100 -3
RELEASE
300 301 302 303 304 305
306 307 308 309 310 311
312 313 314 315 316 317
318 319 320 321 322 323
324 325 326 327 328 329
330 331 332 333 334 335
336 337 338 339 340 341
342 343 344 345 346 347
ALL
CALL
Park 60 Park 61
NightPark 62 Park 63 Park 64 Park 65 Park 66
Page 1 Page 2 Page 3
Telephone Illustrations
8 ◆ Introduction DSX Feature Handbook
DSX Feature Handbook IntraMail Features ◆ 9
IntraMail
Features
IntraMail
Features
Introduction
Introduction
How To Use This Chapter
This chapter provides detailed information on the IntraMail features. The IntraMail features in this chapter
are in alphabetical order, like a dictionary. This chapter subdivides each feature definition into headings as
follows:
❥ Description
Read Description to get an overview of the feature.
❥ Operation
Operation provides convenient operation charts for each IntraMail feature.
Start-Up (Default) Configuration
Without IntraMail Installed
The Built-In Automated Attendant is enabled. See page 25 for more.
With IntraMail Installed
IntraMail automatically assigns a mailbox to each extension in the number plan.
❥ By default in DSX-40, only the first 8 (300-307) Subscriber Mailboxes are active/enabled.
❥ By default in DSX-80/160, only the first 16 (300-315) subscriber mailboxes are active/enabled.
❥ The IntraMail Automated Attendant does not answer outside calls.
If you are not familiar with the IntraMail features, review
the IntraMail Feature Glossary on page 10.
IntraMail Feature Glossary
10 ◆ IntraMail Features DSX Feature Handbook
IntraMail Feature Glossary
Name Description Usage
Announcement Mailbox
Mailbox that allows a prerecorded greeting to play to callers.
• See Announcement Mailbox (page 15) for more.
Automated Attendant
Announcement Message
The message that the System Administrator records for a
specific Announcement Mailbox.
• See Announcement Message (page 16) for more.
Automated Attendant
Answer Schedule Override
Enables an alternate greeting and alternate dialing options
for callers.
• See Answer Schedule Override (page 17) for more.
Automated Attendant
Answer Table
Determines how the Automated Attendant answers outside
calls on each line, according to the time of the day and day
of the week that the call is ringing.
• See Answer Tables (page 18) for more.
Automated Attendant
Answering Machine Emulation
A keyset on the connected telephone system can work like
a home answering machine.
• See Answering Machine Emulation (page 19) for
more.
Voice Mail
Auto Attendant Do Not Disturb
Auto Attendant Do Not Disturb sends Automated Attendant
calls directly to an extension user’s mailbox. Their phone
will not ring for calls from the Automated Attendant.
• See Auto Attendant Do Not Disturb (page 20) for
more. Also see Greeting
in this glossary
.
Automated Attendant
Auto Erase or Save
When a
m
ailbox user completely listens to a new message
and then exits their mailbox, IntraMail will either automat-
ically save or erase the message.
• See Auto Erase or Save (page 22) for more.
Voice Mail
Auto Time Stamp
After a user listens to a message, IntraMail can optionally
announce the time and date the message was left.
• See Auto Time Stamp (page 23) for more.
Voice Mail
Automated Attendant
The Automated Attendant can automatically answer the
telephone system’s incoming calls, play an Instruction
Menu message, and provide dialing options to callers.
• See Automated Attendant (page 24) for more.
Automated Attendant
Automated Attendant, Basic
Provides built-in call answering capability when IntraMail
is not installed.
• See Automated Attendant, Built-In (page 25) for more.
Automated Attendant
Automated Attendant Transfer
While on an outside call, an extension user can transfer
their call to the Automated Attendant so the caller can use
the Automated Attendant dialing options.
• See Automated Attendant Transfer (page 27) for more.
Voice Mail
Bilingual Voice Prompts
• See Bilingual Voice Prompts (page 29) for more. Voice Mail
Call Forward to a Mailbox
An extension user can forward their calls to their mailbox.
• See Call Forward to a Mailbox (page 30) for more.
Voice Mail
IntraMail Feature Glossary
DSX Feature Handbook IntraMail Features ◆ 11
IntraMail
Features
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies
which dialing options (Dial Action Table) and announce-
ments are available to Automated Attendant callers.
• See Call Routing Mailbox (page 32) for more.
Automated Attendant
Call Screening
Call Screening allows a display keyset extension user to
listen to (screen) a voice mail message as it is being left in
their mailbox. Unlike Personal Answering Machine emu-
lation, Call Screening does not require the extension user
to forward their calls immediately to voice mail.
• See Call Screening (page 33) for more.
Voice Mail
Caller ID and Voice Mail
A telephone company service that provides a caller’s number
and optional name. The telephone system can pass this infor-
mation to IntraMail to enable
Caller ID with Return Call
.
• See Caller ID and Voice Mail (page 36) for more.
System
Calling the Automated Attendant
Automated Attendant callers can use various IntraMail
features and then return to the Automated Attendant for
additional dialing options.
• See Calling the Automated Attendant (page 37) for
more.
Automated Attendant
Centrex Transfer
The Automated Attendant to transfer a caller from a Cen-
trex line to an outside number using the features of that
Centrex line.
• See Centrex Transfer (page 38) for more.
Automated Attendant
Conversation Record
Allows an extension user to record their active call as a mes-
sage in their mailbox. IntraMail will broadcast a beep and a
voice prompt to the callers as Conversation Record begins.
• See Conversation Record (page 39) for more.
Voice Mail
Dial Action Table
Defines the dialing options for a Call Routing Mailbox
chosen by the active Answer Table, which in turn provides
those dialing options to Automated Attendant callers.
• See Dial Action Table (page 41) for more.
Automated Attendant
Directory Dialing
Directory Dialing allows an Automated Attendant caller to
reach an extension by dialing the first few letters in the
extension user’s name.
• See Directory Dialing (page 42) for more.
Automated Attendant
Erasing All Messages
Lets the System Administrator delete mailbox messages
system-wide.
• See Erasing All Messages (page 46) for more.
Maintenance
Exiting a Mailbox
An extension user can exit their mailbox by dialing a code
or by hanging up.
• See Exiting a Mailbox (page 47) for more.
Voice Mail
External Transfer
An Automated Attendant caller can automatically route to
an outside telephone number.
• See External Transfer (page 48) for more.
Automated Attendant
Name Description Usage
IntraMail Feature Glossary
12 ◆ IntraMail Features DSX Feature Handbook
Getting Recorded Help
If an extension user dials an incorrect code or forgets what
to dial while in their mailbox, they can request help from
the IntraMail voice prompts.
• See Getting Recorded Help (page 49) for more.
Voice Mail
Greeting
A Subscriber Mailbox user can record up to three separate
greetings and make any one of the three active. Caller’s to
the user’s mailbox hear the active greeting.
With Remote Greeting, an extension user can call into the
Automated Attendant, access their mailbox, and remotely
record their mailbox greeting.
• See Greeting (page 50) for more.
• Also see Auto Attendant Do Not Disturb in this glos-
sary.
Voice Mail
Guest Mailbox
An outside party can have their own mailbox for receiving
and sending messages.
• See Guest Mailbox (page 52) for more.
Voice Mail
Instruction Menu
The Instruction Menu is the announcement that plays to
Automated Attendant callers. Normally, the Instruction
Menu provides callers with the Automated Attendant dial-
ing options.
• See Instruction Menu (page 53).
Automated Attendant
Leaving a Message
Leave a voice mail message in a co-worker’s mailbox.
• See Leaving a Message (page 54).
Voice Mail
Listening to Messages
While or after listening to a message, an extension user has
many message handling options from which to choose.
• See Listening to Messages (page 56) for more.
Voice Mail
Log Onto Voice Mail
An extension user can press a key to log onto (access)
their IntraMail mailbox.
With Remote Logon, an employee calling through the Auto-
mated Attendant can dial a single digit followed by their own
mailbox number to remotely log onto their mailbox.
• See Log Onto Voice Mail (page 59) for more.
Voice Mail
Mailbox Name
A mailbox caller can hear the extension user’s prerecorded
name instead of their mailbox number.
• See Mailbox Name (page 61) for more.
Voice Mail
Mailbox Options Menu
Sub-menu of a subscriber’s Main Menu that provides
access to the Auto Time Stamp, Mailbox Security Code
Delete, and Message Notification features.
• See Mailbox Options Menu (page 63) for more.
Voice Mail
Mailbox Security Code Delete
The System Administrator can delete the security code for
any mailbox, effectively unlocking it.
• See Mailbox Security Code Delete (page 64) for more.
• Also see Security Code in this glossary.
Maintenance
Main Menu
The IntraMail options available to an extension user when
they log onto their mailbox.
• See Main Menu (page 65) for more.
Voice Mail
Name Description Usage
IntraMail Feature Glossary
DSX Feature Handbook IntraMail Features ◆ 13
IntraMail
Features
Make Call
A Subscriber Mailbox user can listen to a voice message
and dial
MC
to return the call without knowing their
caller’s phone number.
• See Make Call (page 67)
for more
.
Voice Mail
Message Count Display
The telephone display can show the number of new mes-
sages waiting in a user’s mailbox.
• See Message Count Display (page 68) for more.
Voice Mail
Message Delete
An extension user can delete any messages left in their
mailbox.
• See Message Delete (page 70) for more.
Voice Mail
Message Forward
A subscriber can forward a message in their mailbox to a
co-worker. They can optionally record a comment before
the forwarded message.
• See Message Forward (page 71) for more.
Voice Mail
Message Listen Mode
When a user calls their mailbox, they can dial a code to
listen to all their messages, their new messages, or their
saved messages.
• See Message Listen Mode (page 72) for more.
Voice Mail
Message Notification
Once activated by the mailbox user, dials a telephone
number to let the recipient know there are new messages
in the mailbox. Notification can call extensions, local
numbers, long distance numbers and pagers.
• See Message Notification (page 73) for more.
Voice Mail
Message On Hold
The System Administrator can record a message that will
play to callers while they wait on Hold.
• See Message On Hold (page 76) for more.
Voice Mail
Message Playback Direction
An extension user can listen to their messages in either
LIFO (last-in-first-out) or FIFO (first-in-first-out) order.
• See Message Playback Direction (page 77) for more.
Voice Mail
Message Record
• See Record and Send a Message in this glossary. Voice Mail
Message Reply
An extension user can reply to a message in their mailbox
by dialing a simple code, without knowing the caller’s
extension number.
• See Message Reply (page 78) for more.
Voice Mail
Next Call Routing Mailbox
Provides callers with additional dialing options after they
leave a message in an extension’s mailbox (depending on
the setting of the Next Call Routing Mailbox Dial Mode).
• See Next Call Routing Mailbox (page 79) for more.
Voice Mail
Record and Send a Message
A Subscriber Mailbox user can record and send a message
to any other Subscriber Mailbox.
• See Record and Send a Message (page 80) for more.
Voice Mail
Security Code
An extension user’s mailbox can have a security code to
protect the mailbox from unauthorized access.
• See Security Code (page 81) for more.
• Also see Mailbox Security Code Delete in this
glossary.
Voice Mail
Name Description Usage
IntraMail Feature Glossary
14 ◆ IntraMail Features DSX Feature Handbook
System Administrator
The extension user that has IntraMail system administra-
tion capabilities.
• See System Administrator (page 82) for more.
Maintenance
Time and Date with Voice Mail
Set the system Time and Date.
• See Time and Date with Voice Mail (page 84) for
more.
• Also see Auto Time Stamp in this glossary.
Voice Mail
Time and Date Stamp
With caller ID enabled, an extension can listen to a mes-
sage and dial a code to hear the time the message was sent,
as well as the caller’s number.
• See Time and Date Stamp (page 85) for more.
• Also see Caller ID with Return Call and Time and
Date with Voice Mail in this glossary.
Voice Mail
Transfer to a Mailbox
An extension user can transfer their active call to a co-
worker’s mailbox.
• See Transfer to a Mailbox (page 86) for more.
Voice Mail
Volume Control with Voice Mail
A mailbox user can turn the volume up or down while lis-
tening to their messages.
• See Volume Control with Voice Mail (page 88) for
more.
Voice Mail
Name Description Usage
Announcement Mailbox
DSX Feature Handbook IntraMail Features ◆ 15
IntraMail
Features
Announcement Mailbox
Description
An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without
providing dialing options. The Announcement Mailbox is typically set up to provide information to callers
(such as company directions) and then route back to the Automated Attendant. For example:
❥ The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.
- Record this in the Instruction Menu message for the active Call Routing Mailbox. See Instruction
Menu (page 53) for more.
- Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox.
See Dial Action Table (page 41) for more.
❥ The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.
❥
After playing the directions, the caller routes back to the Automated Attendant for additional dialing options.
Operation
Play a pre-recorded announcement to callers.
Recording an Announcement Mailbox Message
[Super Display Soft Key] - [Keyset Soft Key]
Log onto System Administrator’s mailbox.
SA (72)
Access System Administrator options.
[System Admin] - [N/A]
A (2)
Select Announcement Mailbox message.
[Announcement] - [Annc]
Enter the Announcement Mailbox number.
L (5)
Listen to current Announcement Mailbox message.
[Listen] - [Lstn]
#
Exit listen mode.
R (7)
Record a new Announcement Mailbox message.
[Record] - [Rec]
Record message.
*
Pause or restart recording.
[Resume] - [Resume]
[Pause] - [Pause]
E (3)
Erase recording.
[Cancel] - [Cancel]
#
Exit recording mode.
[Done] - [Done]
E (3)
Erase the Announcement Mailbox message.
[Erase] - [Erase]
#
Go back to the System Administrator options.
[Exit] - [Exit]
#
Go back to the System Administrator options.
[Exit] - [Exit]
0
Plays Help message.
Announcement Message
16 ◆ IntraMail Features DSX Feature Handbook
Announcement Message
Description
The Announcement Message is the voice message that the System Administrator records for a specific
Announcement Mailbox. See Announcement Mailbox (page 15) for more.
Operation
See Announcement Mailbox (page 15).
This is the message that the System Administrator records for an Announcement Mailbox.
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