NEC 1093098 User manual

IntraMail

Features

Introduction

Empowered by Innovation

IntraMail Feature

Handbook

P/N 1093098

Rev 2, June 2006

Printed in U.S.A

.

01.00.00

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service

personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions

for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway

Shelton, CT 06484

www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation

with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions,

Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves

the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No

representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be

liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential

damages in connection with the use of this manual. This document contains proprietary information that is protected by

copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent

of NEC Unified Solutions, Inc.

Printed in U.S.A.

Table of Contents

DSX IntraMail Feature Handbook

Table of Contents

◆

i

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Using the DSX Feature Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Telephone Illustrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

IntraMail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

IntraMail Feature Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Announcement Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Announcement Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Answer Schedule Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Answer Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Auto Attendant Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Auto Erase or Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Auto Time Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Automated Attendant, Built-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Automated Attendant Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Automatic Routing for Rotary Dial Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Bilingual Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call Forward to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox . . . . . . . . . . . . . 30

Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Call Screening and Group Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Automatic Call Screening. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Caller ID and Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Calling the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Centrex Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Conversation Record Key for a Co-worker’s Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . 39

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Dial Action Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Dialing Options Available while Entering a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Dialing Options Available when more than one Employee has the Entered Name . . . 45

Erasing All Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Exiting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Getting Recorded Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Multiple Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Remote Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Table of Contents

ii

◆

Table of Contents

DSX IntraMail Feature Handbook

Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Additional Options While Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Telephone Display while Listening to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Log Onto Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Local (On-site) Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Remote Log On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Mailbox Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Mailbox Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Mailbox Security Code Delete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Make Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Message Count Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Message Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Message Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Message Listen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

How Message Notification Works to Normal Telephone Numbers. . . . . . . . . . . . . . . 73

How Message Notification Works to Digital Pager Numbers . . . . . . . . . . . . . . . . . . . 73

Message On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Message Playback Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Message Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Record and Send a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Time and Date with Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Time and Date Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Time and Date Stamp with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Transfer to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Transfer Message Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Volume Control with Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

DSX Feature Handbook

Introduction

◆

1

Introduction

Using the DSX Feature Handbook

How the Feature Handbook is Organized

This feature handbook describes the features and operation of the DSX Multibutton Telephone. It is divided

into two chapters, as follows:

❥

Introduction

This is the chapter you are reading now. It provides a handy quick reference chart for the system feature

codes, as well as key layout illustrations for each telephone.

❥

Features

The

Features

chapter contains the description and operation for each DSX telephone system feature. For

feature operation, use the convenient operation charts at the end of each feature.

Additionally, at the end of this manual are the

DSX Program List

(page 929) and

Index

(page 947).

The System Document CD

The System Document CD provided with your system contains documentation, software, and other DSX

resources. Insert this CD into your PC and browse through its contents.

Checking your System’s Software Level

How to Check your System’s Software Level

To check your system’s software level:

1.

Press

INTERCOM

.

2.

Dial

#*#*

.

• The system software level shows on the ﬁrst line of your display.

• You see:

DSX-nn vxx.xx.xx

3.

Press

SPEAKER

to exit.

Charts

2

◆

Introduction

DSX Feature Handbook

Charts

DSX Dial Codes by Feature

(Page 1 of 2)

For this feature Dial this code When you are

Barge In (Intrusion)

4

Barging-In on a co-worker’s call

Call Forwarding

INTERCOM

+

*30

Canceling Call Forwarding at an

extension

INTERCOM

+

*32

+ Extension or 0

(for the operator)

Enabling Call Forwarding Busy/No

Answer

INTERCOM

+

*33

Setting up Call Forwarding Off

Premise

INTERCOM

+

*34

+ Extension or 0

(for the operator)

Enabling Call Forwarding All Calls

INTERCOM

+

*36

+ Extension or 0

(for the operator)

Enabling Call Forwarding No Answer

INTERCOM

+

*37

+ 2 (all calls) or 8

(outside calls)

Setting up Personal Answering

Machine Emulation

Call Waiting / Camp-On

2

+ Do not hang up

2

+ Hang up

Camping-On to a co-worker

Leaving a Callback for a co-worker

Central Ofﬁce Calls, Placing

INTERCOM

+

#9

+ Line number

(e.g., 01)

Using Line Dial-Up to place an out-

side call

INTERCOM

+ Line extension number

(e.g., 101)

Using Direct Line Access to place an

outside call

INTERCOM

+

9

or

90-98

Accessing a Line Group to place an

outside call

Dial Number Preview

*

Previewing a number before dialing

Directed Call Pickup

INTERCOM

+

**

+ Extension Intercepting a call ringing a

co-worker’s extension

Flash

#3

Flashing a line at a single line

extension

Forced Line Disconnect

#

Using Forced Line Disconnect to dis-

connect a busy outside line

Group Call Pickup

INTERCOM

+

*#

Answering a call ringing a phone in

your Pickup Group

Hold

INTERCOM

+

*4

+ Line number (e.g.,

01)

Picking up an outside call on System

Hold at a co-worker’s extension

Intercom

INTERCOM

+ Extension (e.g., 301) Placing an Intercom call to a co-

worker

Meet-Me Conference

INTERCOM

+

#11

or

# 12

Setting up or joining a Meet-Me Con-

ference

Charts

DSX Feature Handbook

Introduction

◆

3

Introduction

Monitor / Silent Monitor

6

Setting up Monitor after calling a busy

co-worker

Night Service / Night Ring

**

+ UNA code (01-04) Answering a call ringing UNA at

night

Paging

INTERCOM

+

*1

+ Page zone (1-7 or

0 for All Call)

Making an internal Paging announce-

ment

Park

INTERCOM

+

*

+ System Park Orbit

(60-69)

Parking or retrieving a call from Sys-

tem Park Orbit

INTERCOM

+

**

+ Extension (e.g.,

301)

Using Personal Park to Park or

retrieve a call at a co-workers exten-

sion

Removing Lines and Extensions

From Service

INTERCOM

+

#40

+ Extension (e.g.,

301) or line (e.g., 101) +

4

(to return)

or

6

(to remove)

Removing or returning an extension

or line to service

Selectable Display Messaging

INTERCOM

+

*38

+ Message (00-16)

+ Hold + Add additional digits + Hold

Enabling a Selectable Display Mes-

sage

Speed Dial

INTERCOM

+

#

+ System bin (201-

299) or Personal bin (701-720)

Dialing a System or Personal Speed

Dial number

Transfer

INTERCOM

+ Extension (e.g., 301) Transferring a call to a co-worker’s

extension

INTERCOM

+ Extension (e.g., 301) +

V-MAIL

Transferring a call to a co-worker’s

mailbox

Line Queuing / Line Callback

2

Queuing or leaving a Callback for a

busy line

Voice Mail

INTERCOM

+ V-MAIL Calling your mailbox from your key-

set

Lift handset + *8 Calling your mailbox from your single

line telephone

INTERCOM + Extension (e.g., 301) +

V-MAIL

Transferring a call to a co-worker’s

mailbox from your keyset

Hookﬂash + Extension (e.g., 301) +

8

Transferring a call to a co-worker’s

mailbox from your single line telephone

INTERCOM + *37 + 2 (all calls) or 8

(outside calls)

Setting up Personal Answering

Machine Emulation

INTERCOM + *30 Canceling Personal Answering

Machine Emulation

Voice Over

9

Initiating a Voice Over to a busy

extension (after hearing busy/ring

tone)

DSX Dial Codes by Feature (Page 2 of 2)

For this feature Dial this code When you are

Telephone Illustrations

4 ◆ Introduction DSX Feature Handbook

Telephone Illustrations

22-Button Display Telephone

ABC

JKL

TUV

VOLUME

GHI

PQRS

DEF

TRANSFER

FLASH

REDIAL

MUTE

SPEAKER

INTERCOM

CLEARCHECK

V-MAIL

DND

CONF

HOLD

MNO

WXYZ

In DSX-40:

Keys 1-8 are line keys.

Keys 9-12 are undefined.

In DSX-80/160:

Keys 1-12 are line keys.

For Attendants:

Key 12 is the

Operator Call key.

Thu June 8 11:52 AM

Pat Smith x301

Menu Dir VM:00 CL:00

1093100 - 2

Speed Dial

Bin keys

Feature keys

Soft keys

Alpanumeric Display

Ring/Message Lamp

Microphone

Fixed Function keys

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

Telephone Illustrations

DSX Feature Handbook Introduction ◆ 5

Introduction

34-Button Display Telephone

ABC

JKL

TUV

VOLUME

GHI

PQRS

DEF

TRANSFER

FLASH

REDIAL

MUTE

SPEAKER

INTERCOM

CLEARCHECK

V-MAIL

DND

CONF

HOLD

MNO

WXYZ

1093100 - 1

In DSX-40:

Keys 1-8 are line keys.

Keys 9-24 are undefined.

In DSX-80/160:

Keys 1-12 are line keys.

Keys 13-24 are undefined.

For Attendants:

Key 24 is the

Operator Call key.

Speed Dial

Bin keys

Feature keys

Soft keys

Alpanumeric Display

Ring/Message Lamp

Microphone

Fixed Function keys

Thu June 8 11:52 AM

Pat Smith x301

Menu Dir VM:00 CL:00

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

Telephone Illustrations

6 ◆ Introduction DSX Feature Handbook

34-Button Super Display Telephone

ABC

JKL

TUV

VOLUME

GHI

PQRS

DEF

TRANSFER

FLASH

REDIAL

MUTE

SPEAKER

INTERCOM

CLEARCHECK

V-MAIL

DND

CONF

HOLD

MNO

WXYZ

Director

y

V-Mail 00

Calls 00

Menu

Pa e SP Dial 2

1093100 - 4

SP Dial 1

g

In DSX-40:

Keys 1-8 are line keys.

Keys 9-24 are undefined.

In DSX-80/160:

Keys 1-12 are line keys.

Keys 13-24 are undefined.

For Attendants:

Key 24 is the

Operator Call key.

Soft keys

Feature keys

Soft keys

Alpanumeric Display

Ring/Message Lamp

Microphone

Fixed Function keys

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

Thu June 8 11:52 AM

Pat Smith x301

Telephone Illustrations

DSX Feature Handbook Introduction ◆ 7

Introduction

60-Button DSS Console

TRANSFERANSWER

1093100 -3

RELEASE

300 301 302 303 304 305

306 307 308 309 310 311

312 313 314 315 316 317

318 319 320 321 322 323

324 325 326 327 328 329

330 331 332 333 334 335

336 337 338 339 340 341

342 343 344 345 346 347

ALL

CALL

Park 60 Park 61

NightPark 62 Park 63 Park 64 Park 65 Park 66

Page 1 Page 2 Page 3

Telephone Illustrations

8 ◆ Introduction DSX Feature Handbook

DSX Feature Handbook IntraMail Features ◆ 9

IntraMail

Features

IntraMail

Features

Introduction

How To Use This Chapter

This chapter provides detailed information on the IntraMail features. The IntraMail features in this chapter

are in alphabetical order, like a dictionary. This chapter subdivides each feature deﬁnition into headings as

follows:

❥ Description

Read Description to get an overview of the feature.

❥ Operation

Operation provides convenient operation charts for each IntraMail feature.

Start-Up (Default) Conﬁguration

Without IntraMail Installed

The Built-In Automated Attendant is enabled. See page 25 for more.

With IntraMail Installed

IntraMail automatically assigns a mailbox to each extension in the number plan.

❥ By default in DSX-40, only the ﬁrst 8 (300-307) Subscriber Mailboxes are active/enabled.

❥ By default in DSX-80/160, only the ﬁrst 16 (300-315) subscriber mailboxes are active/enabled.

❥ The IntraMail Automated Attendant does not answer outside calls.

If you are not familiar with the IntraMail features, review

the IntraMail Feature Glossary on page 10.

IntraMail Feature Glossary

10 ◆ IntraMail Features DSX Feature Handbook

IntraMail Feature Glossary

Name Description Usage

Announcement Mailbox

Mailbox that allows a prerecorded greeting to play to callers.

• See Announcement Mailbox (page 15) for more.

Automated Attendant

Announcement Message

The message that the System Administrator records for a

speciﬁc Announcement Mailbox.

• See Announcement Message (page 16) for more.

Automated Attendant

Answer Schedule Override

Enables an alternate greeting and alternate dialing options

for callers.

• See Answer Schedule Override (page 17) for more.

Automated Attendant

Answer Table

Determines how the Automated Attendant answers outside

calls on each line, according to the time of the day and day

of the week that the call is ringing.

• See Answer Tables (page 18) for more.

Automated Attendant

Answering Machine Emulation

A keyset on the connected telephone system can work like

a home answering machine.

• See Answering Machine Emulation (page 19) for

more.

Voice Mail

Auto Attendant Do Not Disturb

Auto Attendant Do Not Disturb sends Automated Attendant

calls directly to an extension user’s mailbox. Their phone

will not ring for calls from the Automated Attendant.

• See Auto Attendant Do Not Disturb (page 20) for

more. Also see Greeting

in this glossary

.

Automated Attendant

Auto Erase or Save

When a

m

ailbox user completely listens to a new message

and then exits their mailbox, IntraMail will either automat-

ically save or erase the message.

• See Auto Erase or Save (page 22) for more.

Voice Mail

Auto Time Stamp

After a user listens to a message, IntraMail can optionally

announce the time and date the message was left.

• See Auto Time Stamp (page 23) for more.

Voice Mail

Automated Attendant

The Automated Attendant can automatically answer the

telephone system’s incoming calls, play an Instruction

Menu message, and provide dialing options to callers.

• See Automated Attendant (page 24) for more.

Automated Attendant

Automated Attendant, Basic

Provides built-in call answering capability when IntraMail

is not installed.

• See Automated Attendant, Built-In (page 25) for more.

Automated Attendant

Automated Attendant Transfer

While on an outside call, an extension user can transfer

their call to the Automated Attendant so the caller can use

the Automated Attendant dialing options.

• See Automated Attendant Transfer (page 27) for more.

Voice Mail

Bilingual Voice Prompts

• See Bilingual Voice Prompts (page 29) for more. Voice Mail

Call Forward to a Mailbox

An extension user can forward their calls to their mailbox.

• See Call Forward to a Mailbox (page 30) for more.

Voice Mail

IntraMail Feature Glossary

DSX Feature Handbook IntraMail Features ◆ 11

IntraMail

Features

Call Routing Mailbox

The mailbox associated with an Answer Table that speciﬁes

which dialing options (Dial Action Table) and announce-

ments are available to Automated Attendant callers.

• See Call Routing Mailbox (page 32) for more.

Automated Attendant

Call Screening

Call Screening allows a display keyset extension user to

listen to (screen) a voice mail message as it is being left in

their mailbox. Unlike Personal Answering Machine emu-

lation, Call Screening does not require the extension user

to forward their calls immediately to voice mail.

• See Call Screening (page 33) for more.

Voice Mail

Caller ID and Voice Mail

A telephone company service that provides a caller’s number

and optional name. The telephone system can pass this infor-

mation to IntraMail to enable

Caller ID with Return Call

.

• See Caller ID and Voice Mail (page 36) for more.

System

Calling the Automated Attendant

Automated Attendant callers can use various IntraMail

features and then return to the Automated Attendant for

additional dialing options.

• See Calling the Automated Attendant (page 37) for

more.

Automated Attendant

Centrex Transfer

The Automated Attendant to transfer a caller from a Cen-

trex line to an outside number using the features of that

Centrex line.

• See Centrex Transfer (page 38) for more.

Automated Attendant

Conversation Record

Allows an extension user to record their active call as a mes-

sage in their mailbox. IntraMail will broadcast a beep and a

voice prompt to the callers as Conversation Record begins.

• See Conversation Record (page 39) for more.

Voice Mail

Dial Action Table

Deﬁnes the dialing options for a Call Routing Mailbox

chosen by the active Answer Table, which in turn provides

those dialing options to Automated Attendant callers.

• See Dial Action Table (page 41) for more.

Automated Attendant

Directory Dialing

Directory Dialing allows an Automated Attendant caller to

reach an extension by dialing the ﬁrst few letters in the

extension user’s name.

• See Directory Dialing (page 42) for more.

Automated Attendant

Erasing All Messages

Lets the System Administrator delete mailbox messages

system-wide.

• See Erasing All Messages (page 46) for more.

Maintenance

Exiting a Mailbox

An extension user can exit their mailbox by dialing a code

or by hanging up.

• See Exiting a Mailbox (page 47) for more.

Voice Mail

External Transfer

An Automated Attendant caller can automatically route to

an outside telephone number.

• See External Transfer (page 48) for more.

Automated Attendant

Name Description Usage

IntraMail Feature Glossary

12 ◆ IntraMail Features DSX Feature Handbook

Getting Recorded Help

If an extension user dials an incorrect code or forgets what

to dial while in their mailbox, they can request help from

the IntraMail voice prompts.

• See Getting Recorded Help (page 49) for more.

Voice Mail

Greeting

A Subscriber Mailbox user can record up to three separate

greetings and make any one of the three active. Caller’s to

the user’s mailbox hear the active greeting.

With Remote Greeting, an extension user can call into the

Automated Attendant, access their mailbox, and remotely

record their mailbox greeting.

• See Greeting (page 50) for more.

• Also see Auto Attendant Do Not Disturb in this glos-

sary.

Voice Mail

Guest Mailbox

An outside party can have their own mailbox for receiving

and sending messages.

• See Guest Mailbox (page 52) for more.

Voice Mail

Instruction Menu

The Instruction Menu is the announcement that plays to

Automated Attendant callers. Normally, the Instruction

Menu provides callers with the Automated Attendant dial-

ing options.

• See Instruction Menu (page 53).

Automated Attendant

Leaving a Message

Leave a voice mail message in a co-worker’s mailbox.

• See Leaving a Message (page 54).

Voice Mail

Listening to Messages

While or after listening to a message, an extension user has

many message handling options from which to choose.

• See Listening to Messages (page 56) for more.

Voice Mail

Log Onto Voice Mail

An extension user can press a key to log onto (access)

their IntraMail mailbox.

With Remote Logon, an employee calling through the Auto-

mated Attendant can dial a single digit followed by their own

mailbox number to remotely log onto their mailbox.

• See Log Onto Voice Mail (page 59) for more.

Voice Mail

Mailbox Name

A mailbox caller can hear the extension user’s prerecorded

name instead of their mailbox number.

• See Mailbox Name (page 61) for more.

Voice Mail

Mailbox Options Menu

Sub-menu of a subscriber’s Main Menu that provides

access to the Auto Time Stamp, Mailbox Security Code

Delete, and Message Notiﬁcation features.

• See Mailbox Options Menu (page 63) for more.

Voice Mail

Mailbox Security Code Delete

The System Administrator can delete the security code for

any mailbox, effectively unlocking it.

• See Mailbox Security Code Delete (page 64) for more.

• Also see Security Code in this glossary.

Maintenance

Main Menu

The IntraMail options available to an extension user when

they log onto their mailbox.

• See Main Menu (page 65) for more.

Voice Mail

Name Description Usage

IntraMail Feature Glossary

DSX Feature Handbook IntraMail Features ◆ 13

IntraMail

Features

Make Call

A Subscriber Mailbox user can listen to a voice message

and dial

MC

to return the call without knowing their

caller’s phone number.

• See Make Call (page 67)

for more

.

Voice Mail

Message Count Display

The telephone display can show the number of new mes-

sages waiting in a user’s mailbox.

• See Message Count Display (page 68) for more.

Voice Mail

Message Delete

An extension user can delete any messages left in their

mailbox.

• See Message Delete (page 70) for more.

Voice Mail

Message Forward

A subscriber can forward a message in their mailbox to a

co-worker. They can optionally record a comment before

the forwarded message.

• See Message Forward (page 71) for more.

Voice Mail

Message Listen Mode

When a user calls their mailbox, they can dial a code to

listen to all their messages, their new messages, or their

saved messages.

• See Message Listen Mode (page 72) for more.

Voice Mail

Message Notiﬁcation

Once activated by the mailbox user, dials a telephone

number to let the recipient know there are new messages

in the mailbox. Notiﬁcation can call extensions, local

numbers, long distance numbers and pagers.

• See Message Notiﬁcation (page 73) for more.

Voice Mail

Message On Hold

The System Administrator can record a message that will

play to callers while they wait on Hold.

• See Message On Hold (page 76) for more.

Voice Mail

Message Playback Direction

An extension user can listen to their messages in either

LIFO (last-in-ﬁrst-out) or FIFO (ﬁrst-in-ﬁrst-out) order.

• See Message Playback Direction (page 77) for more.

Voice Mail

Message Record

• See Record and Send a Message in this glossary. Voice Mail

Message Reply

An extension user can reply to a message in their mailbox

by dialing a simple code, without knowing the caller’s

extension number.

• See Message Reply (page 78) for more.

Voice Mail

Next Call Routing Mailbox

Provides callers with additional dialing options after they

leave a message in an extension’s mailbox (depending on

the setting of the Next Call Routing Mailbox Dial Mode).

• See Next Call Routing Mailbox (page 79) for more.

Voice Mail

Record and Send a Message

A Subscriber Mailbox user can record and send a message

to any other Subscriber Mailbox.

• See Record and Send a Message (page 80) for more.

Voice Mail

Security Code

An extension user’s mailbox can have a security code to

protect the mailbox from unauthorized access.

• See Security Code (page 81) for more.

• Also see Mailbox Security Code Delete in this

glossary.

Voice Mail

Name Description Usage

IntraMail Feature Glossary

14 ◆ IntraMail Features DSX Feature Handbook

System Administrator

The extension user that has IntraMail system administra-

tion capabilities.

• See System Administrator (page 82) for more.

Maintenance

Time and Date with Voice Mail

Set the system Time and Date.

• See Time and Date with Voice Mail (page 84) for

more.

• Also see Auto Time Stamp in this glossary.

Voice Mail

Time and Date Stamp

With caller ID enabled, an extension can listen to a mes-

sage and dial a code to hear the time the message was sent,

as well as the caller’s number.

• See Time and Date Stamp (page 85) for more.

• Also see Caller ID with Return Call and Time and

Date with Voice Mail in this glossary.

Voice Mail

Transfer to a Mailbox

An extension user can transfer their active call to a co-

worker’s mailbox.

• See Transfer to a Mailbox (page 86) for more.

Voice Mail

Volume Control with Voice Mail

A mailbox user can turn the volume up or down while lis-

tening to their messages.

• See Volume Control with Voice Mail (page 88) for

more.

Voice Mail

Name Description Usage

Announcement Mailbox

DSX Feature Handbook IntraMail Features ◆ 15

IntraMail

Features

Announcement Mailbox

Description

An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without

providing dialing options. The Announcement Mailbox is typically set up to provide information to callers

(such as company directions) and then route back to the Automated Attendant. For example:

❥ The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.

- Record this in the Instruction Menu message for the active Call Routing Mailbox. See Instruction

Menu (page 53) for more.

- Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox.

See Dial Action Table (page 41) for more.

❥ The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.

❥

After playing the directions, the caller routes back to the Automated Attendant for additional dialing options.

Operation

Play a pre-recorded announcement to callers.

Recording an Announcement Mailbox Message

[Super Display Soft Key] - [Keyset Soft Key]

Log onto System Administrator’s mailbox.

SA (72)

Access System Administrator options.

[System Admin] - [N/A]

A (2)

Select Announcement Mailbox message.

[Announcement] - [Annc]

Enter the Announcement Mailbox number.

L (5)

Listen to current Announcement Mailbox message.

[Listen] - [Lstn]

#

Exit listen mode.

R (7)

Record a new Announcement Mailbox message.

[Record] - [Rec]

Record message.

*

Pause or restart recording.

[Resume] - [Resume]

[Pause] - [Pause]

E (3)

Erase recording.

[Cancel] - [Cancel]

#

Exit recording mode.

[Done] - [Done]

E (3)

Erase the Announcement Mailbox message.

[Erase] - [Erase]

#

Go back to the System Administrator options.

[Exit] - [Exit]

#

Go back to the System Administrator options.

[Exit] - [Exit]

0

Plays Help message.

Announcement Message

16 ◆ IntraMail Features DSX Feature Handbook

Announcement Message

Description

The Announcement Message is the voice message that the System Administrator records for a speciﬁc

Announcement Mailbox. See Announcement Mailbox (page 15) for more.

Operation

See Announcement Mailbox (page 15).

This is the message that the System Administrator records for an Announcement Mailbox.

Page is loading ...

NEC 1093098 User manual

NEC 1093098 User manual

Related papers

Other documents