HP Stream - 14-ds000 User manual

Maintenance and Service Guide

HP Stream 14 Laptop PC

IMPORTANT! This document is intended for HP authorized service

providers only.

L.P.

AMD and Radeon are trademarks of Advanced

Micro Devices, Inc. Bluetooth is a trademark

owned by its proprietor and used by HP Inc.

under license. Intel is a trademark of Intel

Corporation or its subsidiaries in the U.S.

and/or other countries. SDHC, SDXC, and

microSD are trademarks or registered

trademarks of SD-3C LLC in the United States,

other countries or both.Microsoft and Windows

are either registered trademarks or trademarks

of Microsoft Corporation in the United States

and/or other countries. Miracast is a registered

trademark of the Wi-Fi Alliance.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

First Edition: May 2019

Document Part Number: L60885-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. Go to http://www.microsoft.com

for details.

To access the latest user guides, go to

http://www.hp.com/support, and follow the

instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 3

Right side ............................................................................................................................................................... 3

Left side ................................................................................................................................................................. 4

Display .................................................................................................................................................................... 5

Keyboard area ........................................................................................................................................................ 6

Touchpad ............................................................................................................................................. 6

Lights ................................................................................................................................................... 7

Button .................................................................................................................................................. 8

Special keys ......................................................................................................................................... 9

Bottom ................................................................................................................................................................. 10

Labels ................................................................................................................................................................... 11

3 Illustrated parts catalog .............................................................................................................................. 13

Computer major components .............................................................................................................................. 13

Rubber Kit ............................................................................................................................................................ 15

Display assembly components ............................................................................................................................ 16

Miscellaneous parts ............................................................................................................................................. 17

4 Removal and replacement procedures preliminary requirements .................................................................... 18

Tools required ...................................................................................................................................................... 18

Service considerations ......................................................................................................................................... 18

Plastic parts ....................................................................................................................................... 18

Cables and connectors ...................................................................................................................... 18

Drive handling ................................................................................................................................... 19

Workstation guidelines ..................................................................................................................... 19

Electrostatic discharge information .................................................................................................................... 19

Generating static electricity .............................................................................................................. 20

Preventing electrostatic damage to equipment ............................................................................... 20

Personal grounding methods and equipment .................................................................................. 21

Grounding the work area ................................................................................................................... 21

Recommended materials and equipment ........................................................................................ 21

Packaging and transporting guidelines .............................................................................................................. 22

v

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 23

Component replacement procedures .................................................................................................................. 23

Preparation for disassembly ............................................................................................................. 23

Bottom cover ..................................................................................................................................... 24

Battery ............................................................................................................................................... 25

Memory module ................................................................................................................................ 26

WLAN module .................................................................................................................................... 27

RTC battery ........................................................................................................................................ 29

Heat sink ............................................................................................................................................ 30

Speakers ............................................................................................................................................ 32

System board (with integrated processor) ....................................................................................... 33

Touchpad ........................................................................................................................................... 35

Display assembly ............................................................................................................................... 36

Power button board .......................................................................................................................... 42

Power connector cable ...................................................................................................................... 43

Keyboard/top cover ........................................................................................................................... 44

6 Using Setup Utility (BIOS) ............................................................................................................................. 45

Starting Setup Utility (BIOS) ................................................................................................................................ 45

Updating Setup Utility (BIOS) .............................................................................................................................. 45

Determining the BIOS version ........................................................................................................... 45

Downloading a BIOS update .............................................................................................................. 46

7 Backing up, restoring, and recovering ........................................................................................................... 47

Backing up information and creating recovery media ........................................................................................ 47

Using Windows tools ......................................................................................................................... 47

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 47

Restoring and recovery ........................................................................................................................................ 48

Restoring, resetting, and refreshing using Windows tools .............................................................. 48

Recovering using HP Recovery media ............................................................................................... 48

Changing the computer boot order ................................................................................................... 48

8 Using HP PC Hardware Diagnostics ................................................................................................................ 49

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 49

Downloading HP PC Hardware Diagnostics Windows ....................................................................... 49

Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 50

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ..................................................................................................... 50

Installing HP PC Hardware Diagnostics Windows ............................................................................. 50

Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 50

vi

Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 51

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 51

Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 51

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ..................................................................................................... 51

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 52

Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 52

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 52

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number ............................................................................................................................ 52

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 52

9 Specications .............................................................................................................................................. 54

Computer specications ...................................................................................................................................... 54

Display specications .......................................................................................................................................... 55

10 Power cord set requirements ...................................................................................................................... 56

Requirements for all countries ............................................................................................................................ 56

Requirements for specic countries and regions ................................................................................................ 57

11 Recycling .................................................................................................................................................. 59

Index ............................................................................................................................................................. 60

vii

viii

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product name HP Stream 14 Laptop PC

Model numbers (Windows 10S): 14-ds0xxx, 14t-ds000

Processor AMD® Dual-Core A6-Series processor

A6-9220e (1.6 GHz, turbo up to 2.4 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W

AMD Dual-Core A4-Series processor

A4-9120e (1.5 GHz, turbo up to 2.2 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W

Graphics Internal graphics

AMD Radeon® R4 Graphics

AMD Radeon R3 Graphics

Support for DX12, HD decode, and HDMI

Panel 14.0 inch, BrightView, slim-at (3.0 mm), LED, eDP, 45% NTSC; 16:9 ultra-wide aspect ratio

High-denition (HD) (1366 × 768), SVA, 220 nits

HD (1366 × 768), BrightView, SVA, 220 nits, Touch-on Panel (TOP)

Full high-denition (FHD) (1920 × 1080), UWVA, 220/250 nits

Memory One SODIMM slot, non-accessible/non-upgradeable

DDR4-1866 single channel support, 1.2 V

Supports 4 GB system memory (4 GB × 1)

Storage eMMC v 5.0 conguration

64 MB

32 MB

Optical drive External, 7.0 mm tray load, USB, DVD±RW DL SuperMulti Drive

Camera and microphone HP Webcam: VGA camera - indicator light, USB 2.0, 640 × 480 by 24 frames per second

Single digital microphone

Audio Audio Control Panel: HP Audio Center

Dual speakers

Wireless Integrated Wireless options with dual antennas (M.2/PCIe)

Realtek 802.11ac 2 × 2 + Bluetooth® 5.0

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)

1

Table 1-1 Product components and their descriptions (continued)

Category Description

Support for Wi-Fi CERTIFIED Miracast™

Media card reader HP Multi-Format Digital Media Card Reader

Support for SD™/SDHC™/SDXC™

Push-pull insertion/removal

Internal card expansion One M.2 card slot for WLAN

Ports Hot Plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto

adjust panel resolution to t embedded panel and external monitor connected)

AC Smart Pin adapter plug

Audio-out (headphone)/audio-in (microphone) combo jack

High-denition multimedia interface (HDMI) v.1.4, supporting 1920 × 1080 at 60 Hz

USB 3.0 (2)

USB 2.0 (1)

Keyboard/pointing devices Keyboard

Full-size, textured island keyboard (no numeric keypad)

Standard keyboard > 1.5 mm travel distance

Touchpad requirements

TouchPad with image sensor

Taps enabled as default

Multitouch gestures enabled

Power requirements Battery

3-cell, 41 Whr, Li-ion battery

Battery life enhancement

AC adapter

45 W

Power cord

1 meter conventional power cord (C5)

Security Mini security cable slot

Trusted Platform Module (fTPM) 2.0

Operating system Preinstalled

Windows 10 Home S 64 Entry

Windows 10 Home S 64 Entry Single Language

Serviceability End user replaceable part

AC adapter

2 Chapter 1 Product description

2 Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where

they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully

charged.

● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

● Amber: The AC adapter is connected and the battery is

charging.

● O: The battery is not charging.

(2) Power connector Connects an AC adapter.

Right side 3

Left side

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent

the computer from being mishandled or stolen.

(2) HDMI port Connects an optional video or audio device, such as a high-denition television, any

compatible digital or audio component, or a high-speed High-Denition Multimedia

Interface (HDMI) device.

(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,

and provide high-speed data transfer.

(4) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch,

and provides data transfer.

(5) Audio-out (headphone)/

Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a

television audio cable. Also connects an optional headset microphone. This jack does

not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting

on headphones, earbuds, or a headset. For additional safety information, see the

Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

(6) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access

information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until

it is rmly seated.

To remove a card:

▲ Pull the card out of the memory card reader.

(7) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts o power to the display and other unneeded components.

● O: The computer is o or in Hibernation. Hibernation is a power-saving state

that uses the least amount of power.

4 Chapter 2 Getting to know your computer

Display

Table 2-3 Display components and their descriptions

Component Description

(1) Camera light On: The camera is in use.

(2) Camera Allows you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of

a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

(3) Internal microphone Records sound.

(4) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Display 5

Keyboard area

Touchpad

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left control zone Textured area that allows you to perform additional gestures.

(3) Right control zone Textured area that allows you to perform additional gestures.

6 Chapter 2 Getting to know your computer

Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light ● On: Computer sound is o.

● O: Computer sound is on.

Keyboard area 7

Button

Table 2-6 Button and description

Component Description

Power button ● When the computer is o, press the button to turn on the

computer.

● When the computer is on, press the button briey to initiate

Sleep.

● When the computer is in the Sleep state, press the button briey

to exit Sleep (select products only).

● When the computer is in Hibernation, press the button briey to

exit Hibernation.

IMPORTANT: Pressing and holding down the power button results in

the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are

ineective, press and hold the power button down for at least 5

seconds to turn o the computer.

To learn more about your power settings, see your power options:

▲ Right-click the Power icon , and then select Power

Options.

8 Chapter 2 Getting to know your computer

Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

Keyboard area 9

Bottom

Table 2-8 Bottom components and their descriptions

Component Description

(1) Speakers (2) Produce sound.

(2) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal

for the internal fan to cycle on and o during routine

operation.

10 Chapter 2 Getting to know your computer

Labels

The labels axed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer. Labels may be in paper form or imprinted on the

product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a

tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you

may be asked for the serial number, the product number, or the model number. Locate this information

before you contact support.

Your service label will resemble one of the following examples. Refer to the illustration that most closely

matches the service label on your computer.

Table 2-9 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-10 Service label components

Component

(1) HP product name

(2) Product ID

Labels 11

Table 2-10 Service label components (continued)

Component

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

12 Chapter 2 Getting to know your computer

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HP Stream - 14-ds000 User manual

HP Stream - 14-ds000 User manual

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