HP 14-f0000 Laptop PC series User guide

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Notebooks
Type
User guide

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2020 HP Development Company,
L.P.
AMD, Athlon, Ryzen, Radeon, and Radeon Vega
are trademarks of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in the
United States and/or other countries. Miracast
is a registered trademark of Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2020
Document Part Number: L97707-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad components ........................................................................................................................ 8
Lights ................................................................................................................................................... 9
Button, vent, speakers, and ngerprint reader ................................................................................ 10
Special keys ....................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Cables ................................................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Workstation guidelines ..................................................................................................................... 24
Electrostatic discharge information .................................................................................................................... 24
Generating static electricity .............................................................................................................. 25
Preventing electrostatic damage to equipment ............................................................................... 25
Personal grounding methods and equipment .................................................................................. 26
Grounding the work area ................................................................................................................... 26
Recommended materials and equipment ........................................................................................ 26
Packaging and transporting guidelines .............................................................................................................. 27
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Memory modules ............................................................................................................................... 33
WLAN module .................................................................................................................................... 34
Solid-state drive ................................................................................................................................ 36
Power button/card reader board ....................................................................................................... 37
Touchpad ........................................................................................................................................... 37
Fingerprint reader board (select products only) ............................................................................... 38
Fan ..................................................................................................................................................... 39
Heat sink ............................................................................................................................................ 40
System board .................................................................................................................................... 42
Speakers ............................................................................................................................................ 44
Display assembly ............................................................................................................................... 46
Power connector cable ...................................................................................................................... 55
Keyboard with top cover ................................................................................................................... 56
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Preparing for a BIOS update .............................................................................................................. 60
Downloading a BIOS update ........................................................................................... 60
Installing a BIOS update .................................................................................................. 60
7 Backing up, restoring, and recovering ........................................................................................................... 63
Backing up information and creating recovery media ........................................................................................ 63
Using Windows tools ......................................................................................................................... 63
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 63
Restoring and recovery ........................................................................................................................................ 64
Restoring, resetting, and refreshing using Windows tools .............................................................. 64
Recovering using HP Recovery media ............................................................................................... 64
Changing the computer boot order ................................................................................................... 64
Using HP Sure Recover (select products only) .................................................................................. 65
8 Using HP PC Hardware Diagnostics ................................................................................................................ 67
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 67
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 67
vi
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 67
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support .............. 67
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 68
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 68
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 68
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 68
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 68
Installing HP PC Hardware Diagnostics Windows ............................................................................. 69
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 69
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 69
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 69
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 70
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 70
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 70
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 70
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 71
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 71
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 71
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 71
9 Specications .............................................................................................................................................. 73
Computer specications ...................................................................................................................................... 73
35.6 cm (14.0 in) display specications .............................................................................................................. 74
Solid-state drive specications ........................................................................................................................... 74
Solid-state drive specications (SATA-3) ............................................................................................................ 75
10 Power cord set requirements ...................................................................................................................... 77
Requirements for all countries ............................................................................................................................ 77
Requirements for specic countries and regions ................................................................................................ 77
11 Recycling .................................................................................................................................................. 79
Index ............................................................................................................................................................. 81
vii
viii
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP 14 Laptop PC
HP 14s Laptop PC
Model number: 14-fq0xxx, 14s-fq0xxx, 14s-fr0xxx, 14s-fy0xxx
CTO model number: 14z-fq0000
Processors AMD® processors
AMD Ryzen™ 7-4700U (2.0 GHz [turbo up to 4.2 GHz], 8 cores, 3200 MHz/8 MB L2 cache, 25 W)
AMD Ryzen 5-4500U (2.3 GHz [turbo up to 4.0 GHz], 6 cores, 3200 MHz/8 MB L3 cache, 25 W)
AMD Ryzen 5-3500U (2.1 GHz [turbo up to 3.7 GHz], 4 cores, 2400 MHz/6 MB L2+L3 cache, 15 W)
AMD Ryzen 3-3250U (2.6 GHz [turbo up to 3.5 GHz], 2 cores, 2400 MHz/1 MB L2 cache, 15 W)
AMD Athlon™ Gold3150U (2.4 GHz [turbo up to 3.3 GHz], 2 cores, 2400 MHz/1 MB L2 cache, 15 W)
AMD Athlon Silver3050U (2.3 GHz [turbo up to 3.2 GHz], 2400 MHz/1 MB L2 cache, 15 W)
AMD 3020e (1.2 GHz [turbo up to 2.6 GHz], 2 cores, 2400 MHz/1 MB L2 cache, 6 W)
Graphics Internal graphics
AMD Radeon™ Vega™ 8 Graphics (Ryzen 5 processors)
AMD Radeon Graphics
Supports HD Decode, DX12, and HDMI
Display 35.6 cm (14.0 in), WLED, slim-at (3.0 mm), narrow bezel, 45% NTSC
High-denition (HD) (1366 × 768), antiglare, SVA, 220 nits
HD, BrightView, SVA, 220 nits
HD, BrightView, SVA, 220 nits, Touch-on Panel (TOP)
Full high-denition (FHD) (1920 × 1080), antiglare, UWVA, 250 nits, eDP
FHD, BrightView, UWVA, 250 nits
FHD, antiglare, SVA, 220 nits
Memory Two SODIMM slots, not customer accessible or upgradeable supporting up to 16 GB of RAM
DDR4-2666 dual-channel support (DDR4-3200 bridge to DDR4-2666)
DDR4-2400 dual-channel support (DDR4-3200 bridge to DDR4-2666 and DDR-2400)
Supports the following congurations:
16 GB (8 × 2)
1
Table 1-1 Product components and their descriptions (continued)
Category Description
12 GB (8 + 4)
8 GB (8 × 1) or (4 × 2)
4 GB (4 × 1)
Primary storage NVMe, M.2, solid-state drives
1 TB, PCIe
512 GB, PCIe
256 GB, PCIe
128 GB, SATA-3, TLC
eMMC On-board embedded MultiMedia Controller (eMMC v5.0) conguration
64 GB
Audio and video Audio control panel: HP Audio Control
Support for Cortana far eld (for dual mic)
Dual speakers
HP TrueVision HD Camera: indicator LED, USB 2.0, HD, f2.0
720p by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
HP Webcam: indicator LED, USB 2.0, f2.4
640 × 480 by 30 frames per second
Single digital microphone
Wireless Wireless Local Area Network (WLAN)
Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer
speeds)
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)
Compatible with Miracast® devices
Support for Modern Standby (Connected)
Support for Turbo Lite WLAN SVTP
Media card reader Supports microSD™, SDHC™, SDXC™
Push-pull insertion/removal
Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video
HDMI v1.4b supporting: up to 1920 × 1080 @ 60 Hz
Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 1 Type C (supports data transfer)
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
USB 3.2 Gen 1 Type A (supports HP Sleep & Charge; right side)
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard
Island style, backlit
Full-size
Full-sized, textured
Touchpad
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad support
Support for Modern Trackpad Gestures
Taps enabled as default
Power requirements Battery
3 cell, 41 Wh, polymer, HP Long Life
Supports battery fast charge (45 minutes, 50% charged)
Smart AC adapters (nPFC, 4.5 mm)
65 W, right angle
45 W
Power cord
C5, 1 m
Security Supports Trusted Platform Module (TPM) 2.0, rmware based
Integrated ngerprint reader
Operating system Windows® 10 Home 64
Windows 10 Home S 64 Entry Season Compact
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market
Windows 10 Home 64 Plus Single Language Indonesia Market
Windows 10 Home 64 Single Language
3
Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Single Language Africa Market
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market
Windows 10 Home 64 Single Language Indonesia Market
Windows 10 Home 64 Single Language Value Africa Market
Windows 10 Home 64 Single Language value APAC EM PPP
Windows 10 Home 64 Single Language Value India Market
Windows 10 Home 64 Single Language Value Indonesia Market
Windows 10 Home 64 Value Single Language
Windows 10 Home S 64
Windows 10 Home S 64 Entry
Windows 10 Home S 64 Plus Single Language
Windows 10 Home S 64 Single Language
Windows 10 Home S 64 Value
Windows 10 Home S 64 Value Single Language
Windows 10 Pro 64
FreeDOS 3.0
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description
2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB Type-C port Connects a USB device, provides data transfer, and (for select
products) charges small devices when the computer is on or in
Sleep mode.
NOTE: Cables, adapters, or both (purchased separately) may
be required.
(3) USB SuperSpeed ports (2) Connects a USB device, provides high-speed data transfer, and
(for select products) charges small devices when the computer
is on or in Sleep mode.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(5) AC adapter and battery light White: The AC adapter is connected and the battery is fully
charged.
5
Table 2-1 Right-side components and their descriptions (continued)
Component Description
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is
charging.
O: The battery is not charging.
(6) Power connector Connects an AC adapter.
Left side
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the memory
card reader.
(2) Drive light (select products only) Blinking white: The solid-state drive is being accessed.
(3) Power light On: The computer is on.
Blinking white (select products only): The computer is in
the Sleep state, a power-saving state. The computer shuts
o power to the display and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
6 Chapter 2 Components
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
Display 7
Table 2-3 Display components and their descriptions (continued)
Component Description
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad components
Identify the touchpad components.
To adjust touchpad settings and gestures, or to turn o the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
- or -
Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.
8 Chapter 2 Components
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
Lights
Identify the lights on the computer.
Keyboard area 9
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light On: Computer sound is o.
O: Computer sound is on.
Button, vent, speakers, and ngerprint reader
Identify the computer button, vent, speakers, and ngerprint reader.
10 Chapter 2 Components
Table 2-6 Button, vent, speakers, and ngerprint reader and their descriptions
Component
Description
(1) Power button When the computer is o, press the button briey to turn
on the computer.
When the computer is on, press the button briey to
initiate Sleep.
When the computer is in the Sleep state, press the
button briey to exit Sleep (select products only).
When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
Right-click the Power icon, and then select Power
Options.
(2) Speakers (2) Produce sound
(3) Vent Enables airow to cool internal components.
Keyboard area 11
Table 2-6 Button, vent, speakers, and ngerprint reader and their descriptions (continued)
Component
Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
Swipe down across the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, make
sure when you register your ngerprint that all sides of
your nger are registered by the ngerprint reader.
Special keys
Identify the special keys.
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
12 Chapter 2 Components
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HP 14-f0000 Laptop PC series User guide

Category
Notebooks
Type
User guide
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