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CRU Dataport RTX430-3QR User manual

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RTX220 QR - Manual
RTX
™
430-3QR User Manual
A9-430-0001 Revision: 1.0
• Quadruple Connectivity – RTX430-3QR is compatible with four different interfaces; USB3, USB2,
eSATA, and FireWire 800.
• FiveEasy-to-CongureRAIDModes–RAIDsetupisnear-instantaneousandiscapableofRAID0,1,5,
and10.Itisalsocapableofsettinguphotsparesforathree-diskRAID5.
• RuggedDurability–Thesturdymetalcaseprovidesexcellentheatdissipationandruggedendurance.
A heavy-duty handle also allows for easy transport.
• TrayFree™Technology–TrayFreebaysmakeinstallingdrivesabreeze.Itreallyisaseasyasopening
thedoor,slidingthedrivein,andclosingthedoor.Noscrews,notrays,itjustworks.
Models Covered:
RTX430-3QR
RTX
TM
RTX220 QR - Manual
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1. Pre-Installation Steps
1.1 Check the Accessories with Your RTX Secure
Thefollowinglistcontainstheitemsthatareincludedwiththisdevice.
PleasecontactCRU-DataPortifanyitemsaremissingordamaged:
1.2 Identifying Parts
TakeamomenttofamiliarizeyourselfwiththepartsofRTXSecure.
Thiswillhelpyoutobetterunderstandtheremaininginstructions.
USB 3.0/2.0 Port
eSATA Port
FireWire 800 Ports
Power Switch
PowerSocket
CoolingFans
USBModeSwitch
Table of Contents
Accessories Quantity
RTX430-3QR Enclosure 1
Power cord 1
USB3 Cable 1
eSATA Cable 1
FireWire 800 Cable 1
1. Pre-Installation Steps
1.1 Accessories 2
1.2IdentifyingPartsoftheRTXSecure 2
1.3WarningsandNotices 3
2. Introduction to RAID
2.1SummaryofRAIDLevels 3
2.2 Hot Spares (Host Standby) 3
3. Installation Steps
3.1HardDriveInstallation 3
3.2ConnectingandPoweringtheRTX430-3QR 4
4. LED Behavior
4
5. LCD Menu Screens
4
6. RAID Conguration
6.1CreatingaNewRAID 4
6.2ChangingtheRAIDType 5
6.3AddingaNewDrivetoaRAID 5
7. Buzzer and Temperature Conguration
5
8. Usage with Mac and Windows Operating Systems
8.1UsagewithMacOSX 6
8.1.1FormattingaDrive 6
8.1.2MountingandUnmountingVolumes 6
8.1.3CreatingaBootDrive 6
8.2UsagewithWindowsOperatingSystems 6
8.2.1FormattingaDrive 6
8.2.2MountingandUnmountingVolumes 7
9. RAID Is Not A Backup
7
10. Frequently Asked Questions
8
11. Technical Specications
9
Front of the RTX 430-3QR
Back of the RTX 430-3QR
NavigationButtons
DrivePowerandActivityLEDs
PowerLED
SystemStatusLED
TrayFreeDriveBay
EjectionHandles
LCDDisplay
RAIDStatusLED
RTX220 QR - Manual
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1.3 Warnings and Notices
Please read the following before beginning installation.
General Care
• The main circuit board of the HDD is susceptible to static
electricity.Propergroundingisstronglyrecommendedtoprevent
electricaldamagetotheenclosureorotherconnecteddevices,
including the computer host. Avoid all dramatic movement,
tappingontheunit,andvibration.
• Avoid placing hard drives close to magnetic devices, high
voltagedevices,ornearaheatsource.Thisincludesanyplace
where the product will be subject to direct sunlight. Do NOT
allowwatertomakecontactwiththedrivesorenclosure.
• Beforestartinganytypeofhardwareinstallation,pleaseensure
that all power switches have been turned off and all power
cords have been disconnected to prevent personal injury and
damagetothehardware.
• Toavoidoverheating,theRTXenclosureshouldbeoperatedina
well-ventilatedareaandinsuchawaythatsufcientairowis
maintained across the controller chips.
• Remove the drives before transporting the RTX enclosure to
preventdamagetothedriveinterfaces.
RAID
• Useonlyharddrivesthatareinperfectcondition.Avoidusing
drives that have ever developed bad sectors during previous
usage.Thiscouldleadtopossibledevicefailureorlossofdata.
• The RTX430-3QR supports SATA hard drives of various
specicationsanddifferentcapacities.However,werecommend
usingdrivesofthesamebrandandtypeforoptimalperformance.
IfdrivesofdifferentcapacitiesareusedinaRAID,thecapacity
of the smallest drive will determine how much of each drive is
used.The additional capacityon the largerdrives will notbe
usedbytheRAID.
• RAIDlevel0willallowyoutousethefullcombinedcapacityof
the drives, and offers the best data transfer speeds. However,
RAID0offersnoprotectionforthedata.Ifonedrivefailsina
RAID0,thedataonallofthedrivesisirretrievablylost.Before
creatingaRAID,investigatethevariousRAIDtypesandchoose
the one that is best for your needs.
• AlwaysbackupdatabeforeswitchingRAIDtypes.Switching
RAID types will destroy current data. You must reformat
your drives afterward.
2 Introduction to RAID
ARAID(RedundantArrayofIndependentDisks)isanarrayofmultiple
hard drives that are combined in a way that provides faster performance
and/ordatasafety.YourRTXunitiscapableofcreatingandmanaging
severaldifferentvarietiesofRAID.YoumaychooseyourpreferredRAID
levelbased on factors suchas disk capacity, desired datasafety, and
desired performance.
2.1 Summary of RAID Levels
TheRTX430-3QRsupportsRAIDLevels0,1,5,and10.RAIDLevel5
ismostcommonlyusedbythoseseekinganoptimalbalanceofspeed
and data safety.
RAID
Level
Description
Required
No. of
Drives*
Data
Redundancy
0 Also known as striping. Data distributed
across multiple drives in the array. There is
no data protection.
2 Nodata
protection
1 Also known as mirroring. All data repli-
catedontwoseparatedisks.Thisisahigh
availability solution, but due to the 100%
duplication,onlyhalfthetotaldiskcapacity
isavailablefordatastorage.
2 1 drive
5 Also known as Block-Interleaved Distrib-
utedParity.Dataandparityinformationis
subdividedanddistributedacrossalldisks.
Can withstand the failure of one drive. The
total capacity of all but one of the drives is
availablefordatastorage.
3 or 4 1 drive
10 Also known a stripe of mirrors. Data is
stripedacrosstwoseparatedisksandmir-
roredtoanotherdiskpair.
4 1 drive**
*TheRAIDlevelbecomesavailableasamenuoptionwhenexactlythesenumbersof
hard drives are installed inside of the RTX enclosure.
**IfbothdrivesineithertheRAID0orRAID1setfail,thentheentireRAIDwillfail.If
onlyonedriveineachoftheRAID0andRAID1setsfail,thentheRAIDispreserved.
2.2 Hot Spares (Host Standby)
HotsparesareconnectedaspartofyourRAIDandareswitchedinto
operation when a drive fails. RAID 5 will support hot spares when
conguredwiththreeharddrives(displayedasa“RAID53d”onthe
LCD).Whenadrivefails,theRTXenclosurewillimmediatelyrebuild
theRAID.Afterthatanewdrivewillneedtobeinsertedinplaceofthe
failed one. Replacement drives should preferably be the same model
and capacity as the failed one.
3 Installation Steps
3.1 Hard Drive Installation
a. PulltheejectionhandleontheTrayFreebaytoopenthebaydoor.
b. InsertaSATAharddriveintothebay.Makesureitislabel-sideup
withtheSATAconnectiononthedriveinsertedrsttowardtherear
of the enclosure.
c. Shut the bay door.
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3.2 Connecting and Powering the RTX430-3QR
The RTX430-3QR has one USB3 port, one eSATA port, two FireWire
800ports,andonecongurationswitchontherearoftheunit.
a. Choose one of the connection types and connect the applicable
cablefromyourcomputertothecorrespondingportontheRTX.
b. Connectthepowercordtotheunitandtheotherendtoagrounded
electrical outlet.
c. If you’re using USB, make
suretheUSBModeSwitchis
set to USB 2.0 or 3.0 to match
the USB connection type used
to connect the RTX enclosure
to your computer.
d. Withtheharddrivesintheunit,ipthepowerswitchtoturnonthe
RTX enclosure.
4 LED Behavior
LED Behavior
Unit Power Glowsgreenwhenthepowerswitchisinthe“on”position.
System • Glowsgreenwhensystemisperformingasexpected.
• Glowsamber when a drive or the enclosure interior reaches the
presetwarningtemperature.
• Glowsredwhenadriveortheenclosureinteriorexceedsthe
presetwarningtemperature.
RAID • Glowsgreenwhensystemisperformingasexpected.
• GlowsamberwhentheRAIDisdegradedorisbeingrebuilt.
• GlowsredwhentheRAIDhasfailedorisinvalid.
DrivePower Glows greenwhenthedriveisintheunitandreceivingpower.
DriveActivity Glows amber*whenthedriveisbeingaccessed,eitherreadingor
writingfromthedrive.
*TheDriveActivityLEDiscontrolleddirectlybytheharddrive.Whencertainmodelsof
harddrivesareused,theamberglowmayremainconstantorwillnotlight.Thisisconsid-
ered normal operation.
5 LCD Menu Screens
UsetheNavigationButtonstochangescreens.
Screen Description
Mode ShowstheRAIDlevelused.
Status IndicatestheoverallhealthoftheRAID.Availablestatusmessages
areNormalorDegraded.
Disk# Indicatesthestatusoftheindividualdiskinthenumberedharddrive
slot:
• OK:Indicatesthattheharddriveisinuseorreadytouse
• No Disk:Indicatesthatthehardwasremovedornotinstalled
(continued,nextcolumn)
Screen Description
Disk#,
continued...
Indicatesthestatusoftheindividualdiskinthenumberedharddrive
slot:
• Unused:AnewdrivewasinstalledandisnotusedbytheRAID
• Failing:Indicatesthedriveismalfunctioning.Possiblecauses
ofafailuremessageincludeaninabilitytorecognizethedrive,
acompatibilityproblem,ordamagedsectors.
Disk#Temp Displaystemperatureoftheindividualdiskinthenumberedslot.
Sys Temp Displaysoveralltemperatureinsidethesystem.
Fan Status Indicateswhetherthefanisoperatingnormallyorhasfailedandisin
need of a replacement. Contact Technical Support if the fan has failed
toarrangeforarepair.
ChangeRAID
Mode
AllowsyoutochangetheRAIDlevel(seesection6.2).
6 RAID Conguration
YoumayskipthissectionifyoupurchasedtheRTX430-3QRpre-cong-
uredwithdrives.TheRTX430-3QRshipswithRAID5asthedefaultmode.
TheRTX430-3QRoffersfouroptionsforRAIDconguration.Seesection
2.1 for details on the available options. Stop all data transfers before set-
tingorchangingRAIDtypesorrebuildingadegradedarray.Failure to do
so can result in the loss of data. TosetuporchangetheRAIDtype,
disconnect all data cables and reboot the RTX enclosure. After the unit
hasinitialized,theLCDwilldisplaythedrives’modeandstatus.
6.1 Creating a New RAID
UsetheLCDandmenuselectionbuttonstocompletethesestepsif
youdidnotpurchaseyourunitpre-congured.Changing RAID levels
will erase any data on the drives. Make a backup copy of any
data you wish to keep before changing the RAID.
a. DisconnecttheRTXenclosurefromthecomputer.
b. Insertfourharddrives(preferablyallthesamemake,model,and
capacity)intotheRTXenclosureandipthepowerswitchonthe
rear of the unit.
c. Afterthe RTXenclosure bootsup,it willbeginalarming andthe
LCDwilldisplaytheerror“Error:NotaRAIDSet”.PresstheEnter
button to silence the alarm.
d. Press the EnterbuttonasecondtimeandtheLCDscreenwillask
“MakeNewRAID?”PressEntertoconrm.
e. The LCD will display “Select RAID Type”. Press Up or Down to
cyclethroughtoyourdesiredRAIDtypeandpressEnter.
f. Thescreenwilldisplay“WillEraseallDataOK?”Pressing Enter
will result in the loss of all data on the drives. Ensure all data
isbackedup,thenpressEnter.
g. ThenewcongurationwillbeselectedandtheRTXenclosurewill
reboot.TheRAIDisnowcreated.
RTX220 QR - Manual
Page5
6.2 Changing the RAID Type
a. DisconnecttheRTXenclosurefromthecomputer.
b. Press the UpbuttontocycletheLCDmenutothe“ChangeRAID
Mode”screenandpresstheEnter button.
c. The LCD will display “Select RAID Type”. Press Up or Down to
cyclethroughtheavailableoptionstoyourdesiredRAIDtypeand
press Enter.
d. Thescreenwilldisplay“WillEraseallDataOK?”Pressing Enter
will result in the loss of all data on the drives. Ensure all data
isbackedup,thenpressEnter.
e. ThenewcongurationwillbeselectedandtheRTXenclosurewill
reboot.TheRAIDisnowcreated.
f. TheRTXenclosurehasbeenconguredandisreadyforoperation.
Followtheinstructionsfortheappropriateoperatingsystemusage
instructionstoinitializeandformatthedrives.
6.3 Adding a New Drive to a RAID
NOTE: Any data on the new hard drive will be destroyed when
thedriveisaddedtotheRAID.
RAID 0
Never remove a drivefrom a RAID 0 as this will cause the loss of
alldata.IntheeventofadiskfailureforaRAID0,theRAIDwillbe
destroyed. Add a drive and then press the Up button to create a new
RAID.Followthedisplaypromptstobuildanewarray.
RAID 1, 5, and 10
In theevent of a disk failure orremoval, the RAID will continue to
functioninadegradedstate.AddanewdisktotheRTX430-3QRto
rebuild the RAID. After the new drive has been detected, the RTX
enclosurewillasktoaddanewdisk.PresstheEnterbuttontodoso.The
diskwillbeaddedtotheRAIDandtheRAIDwillbegintorebuild.The
LCDscreenwilldisplaythepercentcompletefortherebuild.Rebuild
timesvary,a1TBharddrivetakesjustover3hourstorebuild.Youcan
toggle to the approximate time remaining by pressing enter on the
front panel.
7 Buzzer and Temperature Conguration
The RTX430-3QR is compatible with
CRUCongurator3.5orhigher,which
allows IT administrators to change
internal settings to meet individual
needs. Congurator allows the user
to set the password, enable and dis-
able audible alarms, and change
temperature alarms and warnings settings. To download Congurator
and thefull Congurator manual, visit www.wiebetech.com/software/
congurator.php.
7.1 Accessing RTX Enclosure’s Settings
In order for Congurator to access the RTX enclosure, change the
congurationswitchonthebackpaneltoUSB 2.0 Mode and connect
theRTXenclosuretothehostcomputerusingaUSB2.0cableinserted
into the USB port.
7.2 Customizable Options
The following options are available on the Alerts tab of the
Congurator:
Conguration PIN
This feature allows you to set a PIN to prevent unauthorized
conguration.ThedefaultPINis0000.TheRTXenclosureonlyrequires
youtoenteraPINifadifferentvaluehasbeenset.
Buzzers
Placeacheckintheboxestoindicatewhichwarning/alarmbuzzers
youwanttobeactivatedorremoveacheckfromtheboxesnexttothe
buzzersyouwanttodeactivate.Whenabuzzersounds,pressEnter on
the front of the RTX enclosure to temporarily silence it until the RTX
enclosureisnextrebooted.
System Warning Buzzer
This buzzer will sound when a drive reaches the temperature set
usingtheDrive temperature warning slider below.Thisbuzzeris
disabledbydefault.Asavisualalert,theSystemStatusLEDwillglow
amberwhenthe temperatureis reached,regardlessof whetherthe
buzzerisenabledornot.
System Alarm Buzzer
Thisbuzzerwillsoundon3occasions:
• When a drive reaches the temperature set using the Drive
temperature alarm slider below
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• When the enclosure reaches the temperature set using the
Enclosure temperature warning slider below
• When the fan fails
Asavisualalert,theSystemStatusLEDonyourRTXenclosurewill
glow red when any of these three situations occur, regardless of
whetherthebuzzerisenabledornot.
RAID Warning Buzzer
ThisbuzzerwillsoundwhentheRTXenclosureisindegradedRAID
mode (a drive has failed and is in need of rebuild or the RAID is
rebuilding).Thisbuzzeris disabledbydefault.TheRAID StatusLED
will glow amber if this occurs, regardless of whether the buzzer is
enabled or not.
RAID Alarm Buzzer
This buzzer will sound when the RAID has failed or is invalid. The
RAIDStatusLEDwillglowredifthisoccurs,regardlessofwhetherthe
buzzerisenabledornot.
Temperature Sliders
WhenyourRTXenclosurereachesacertaintemperature,buzzerswill
soundiftheyareenabled(seetheBuzzerssubsectionabove)andthe
fanwillkickon.Youmaywanttochangethesedefaulttemperatures
accordingtoyourenvironment.Withthesesliders,youcanchangethe
default temperatures of the:
• Enclosurefankick-on
• Enclosuretemperaturewarning
• Drivetemperaturewarning
• Drivetemperaturealarm
8 Usage with Mac and Windows Operating Systems
8.1 Usage with Mac OS X
8.1.1 Formatting a Drive
To format, use Disk Utility (pictured above, right), which can be
found in the Applications folder.
a. Clickonthedriveinthewindowtotheleft.
b. ClicktheErase tabinthewindowtotheright.
c. Select the format type. Most users prefer Mac OS Extended
with Journaling (HFS+),whichisrequiredforcompatibilitywith
TimeMachine(OS10.5ornewer).IfyouneedtouseyourRTXwith
bothMacandWindowscomputers,selectMS-DOS File System
instead.
d. EnteranameforthenewvolumeandthenclickErase to start the
process.
8.1.2 Mounting and Unmounting Volumes
IftheharddriveinstalledintheRTXenclosureisalreadyformatted,
aniconrepresentingthedrive’svolumewillappear(mount)onthe
desktop.Youcanbeginusingthevolumerightaway.Ifthedriveis
unformatted,amessagewillappearonthedesktopsayingthatthe
diskisunreadable.UseOSX’sDiskUtilitytoeasilyformatthedrive
(see section above).
Unmount the volume before
powering down the unit by
draggingthevolume’sicontothe
Trash,orbyselectingthevolume
then pressing Command-E.
Disconnecting the unit without
rst unmounting the volume can
result in data loss.
8.1.3 Creating a Boot Drive
Toactivatethisfeature,youmustrstinstallOSXontheharddrive
inyourcarrier.Theeasiestwayto dothisis toclonean existing
systemdriveusinga utilitysuchasCarbonCopy ClonerorSuper
Duper. Next, go to System Preferences → Startup Disk. A
window will list the available bootable volumes. Select the volume
from which you wish to boot. Another method is to hold down the
Option keyduringbootup.Ascreenshouldappearthatallowsyou
to select the volume you wish to use. This is useful if you are only
sporadicallybootingfromtheRTXharddrive.
8.2 Usage with Windows Operating Systems
8.2.1 Formatting a Drive
Whenyou rst mounta drive to aWindows operating system,a
pop-up window will ask you if you would like to format it. Click
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Format DiskandskiptoStepF.Ifthepromptdoesnotpopup,use
theDiskManagementutilitybyfollowingthesesteps:
a. Right-clickontheMy Computer icononthedesktop(Windows
XP) or the Computer button in the Start Menu (Windows
Vista,7,Server2008,Server2008R2,Server2012),thenselect
Manage. For Windows 8, select your Desktop, then open
Windows Explorerfromthetoolbar.Right-clickonComputer
in the left-hand navigation pane and select Manage. The
ComputerManagementwindowwillopen.
b. Intheleftpaneofthiswindow,left-clickonDisk Management
(labeled‘B’inthepicturebelow).
c. ThedriveshouldappearinthelistofDisksinthelowermiddle/
rightpane.Youmayneedtoscrolldowntoseeit.Ifthedriveis
already formatted, you can identify it easily by its volume name.
If the Device Properties Box (labeled ‘C’ in the picture below)
says “Not Initialized”, you’ll need to initialize the disk before
formattingit.
Right-clickontheDevice Properties Box and select Initialize
Disk.Ifyouarepromptedtoselectapartitiontype,selectMBR
for volumes 2TB or smaller, or GPTforvolumeslargerthan2TB.
NOTE: Windows XP does not support GPT for volumes
largerthan2TB.
d. To format the volume, right-click the Drive Properties Box
(labeled‘D’inthepicturebelow)andselectNew Partition…
(Windows XP) or New Simple Volume...(WindowsVista,7,8,
Server 2008, Server 2008 R2, Server 2012).
e. Unless you wish to customize the settings in these dialog
prompts,ClickNext on the Select Partition Type (shows up in
Windows XP only), Specify Volume/Partition Size, and Assign
DriveLetterorPathdialogprompts,leavingthedefaultsettings.
f. Youwillnowseeawindowthatallowsselectionofalesystem.
Choose NTFS and enter a name for the new volume. Be sure to
checktheboxlabeledQuick Format, which will ensure that the
formattingprocesstakeslessthanaminute.
g. ClickNext and then Finish to start the format process. When
theformatiscomplete,theDrivePropertiesBoxwillupdateto
show the new volume name. The new volume can now be found
by double-clickingon the My Computer icon on thedesktop
(WindowsXP),byclickingontheComputer button in the Start
Menu(Windows Vista,7, Server 2008,Server 2008 R2),or by
clicking on Computer in the navigation pane of a Windows
Explorerwindow(Windows8,WindowsServer2012).
8.2.2 Mounting and Unmounting Volumes
IftheharddriveinsideoftheRTXcarrierisalreadyformatted,you
canbeginusing thevolumeright away. WhentheRTX enclosure
is properly connected and turned on, a window may open to allow
youaccesstothevolume.Ifnowindowappears,ndthevolumeby
double-clickingontheMy Computer icononthedesktop(Windows
XP),byclickingtheComputer buttonintheStartMenu(Windows
Vista,7,Server2008,Server2008R2),orbyclickingonComputer
in the navigation pane
ofa WindowsExplorer
window (Windows 8,
Windows Server 2012).
UnmounttheRTXunitbeforepoweringitdownbyleft-clickingthe
green arrow icononthetask bar(inWindowsXP) ortheUSB
plug icon with the green checkmark on the Desktop task bar
(WindowsVista,7,8,Server2008,Server2008R2,Server2012),
andthenselectingtheproperdevicefromthemenuthatpopsup.
YoumayhavetoclickontheShow Hidden Icons arrow on the
taskbartondthecorrecticon.Windowswillindicatewhenitis
safetodisconnecttheRTXenclosure.Disconnectingtheenclosure
withoutrstejectingitcanresultindataloss.
9 RAID Is Not A Backup
BecauseyourRTX430-3QRfeaturesredundantRAIDmodeswhichpro-
tect against ahard drive mechanical failure, it is an excellent part of
anybackupstrategy.However,aRAIDisnot,initself,abackupstrategy.
Manythingsbesidesharddrivefailurecandamageoreraseyourdata:
• Corruption caused by unexpected disconnection during data
access(e.g.acableisunpluggedduringadatatransfer,orthe
computercrashesorlosespowerwhilewritingtothedrives)
• Corruption or destruction caused by viruses or other malware
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• Sabotagebyadisgruntledemployeeoracquaintance
• Theft of your RTX enclosure
• Naturaldisasterssuchasre,ooding,etc.
Considering these possibilities, any single copy of your important
data must always be considered at risk. That’s why backing up is so
important.Followthe3-2-1backuprule.Datashouldexistinthreedif-
ferentplacesontwodifferentstoragemediaandatleastoneofthose
copies should be maintained offsite.
Withoutaneffectivebackupstrategy,recoveringdatamaybeimpossible,
orthecostofdatarecoverymaybequiteexpensive.TheCRUwarranty
does not cover costs associated with data loss (nor do the warranties of
other hard drive manufacturers).
Planaccordinglyandbackupdatatominimizedowntime!
10 FAQ
Q: Why won’t my RTX430-3QR mount?
A: First, ensure that you have properly connected the unit to power,
powered the unit on, and have connected it to your host computer
viaUSB2or3,eSATA,orFireWire800.Thenmakesureyouhavea
properlyconguredandformattedRAID.SeeSection6forinstruc-
tionsonhowtocongureaRAID,andSection8forinstructionson
how to format the RAID in WindowsorMac operating systems.
If you still have trouble and you are connected via USB, double
checkto make sure thatthe USB Mode Switch on the rear of
the RTX enclosure is set to the correct interface that your computer
supportsandthatyouareusingthecorrecttypeofUSBcable.Even
thoughUSB3.0interfacesonyourcomputerwillsupportUSB2.0
Mode,USB 2.0 interfaceson yourcomputer cannot supportUSB
3.0Mode.
IfyouareconnectedviaeSATA,makesureyouhaveeSATAdrivers
properlyinstalledinyouroperatingsystem.Foranyfurtherissues,
please contact Technical Support (See Section 10.8).
Q: I’ve attached my RTX430-3QR and can see the volume, but it
shows up twice. Which one is real?
A:If you are seeing your RTX volume mounted twice, chances are
theunitisconnectedtoyourcomputerusingboththeeSATAand
FireWireconnections.Whenthisisthecase,theOSmayattempt
tomounttheRTXenclosuretwiceresultingintwovolumesappear-
ing.Simplyunmountthevolumes,turnofftheRTXenclosure,and
unplugoneoftheconnectionstoresolvetheproblem.
Q: Why won’t the computer let me eject or unmount my drive?
A:If the drive is connected via eSATA, it cannot be ejected in
Windows the way FireWire drives can. However, the third party
freeware utility called Hotswap can provide a similar function.
This is available here: http://mt-naka.com/hotswap/index_enu.htm
Ifyouare notconnectedvia eSATA,thisis notadefect orissue
caused by the RTX enclosure, but may instead be a software ap-
plicationrunninginthebackgroundwithanactivelinktothedrive.
Sometimes you may see a message such as “The disk is in use
andcouldnotbeejected.Tryquittingapplicationsandtryagain.”
InvoketheForceQuitfeatureinOSXtoseewhatsoftwaremaybe
runningbypressingCOMMAND-OPTION-ESC. For Windows, the
equivalentcommandisCTRL-SHIFT-ESC.
Q: What is an acceptable temperature for my hard drives and
the RTX enclosure?
A: Your hard drives can run between 86-104° Fahrenheit (30-40° Cel-
sius)withoutanyriskofoverheating.TheRTXenclosureshouldtrig-
gerthefanstooperatewhentheenclosurereaches96.8°F(36°C).
Contacting Technical Support
Stillneed help? Pleasecontact ourTechnical Supportteam through
CRU-DataPort.com or call us toll free at (800) 260-9800, or (360) 816-
1800.
RTX220 QR - Manual
Page9
FOR OFFICE OR COMMERCIAL USE
11 Technical Specications
ProductName RTX430-3QR
RAIDLevelsSup-
ported
RAID0,1,5,10
InterfaceTypes&
Speeds
• USB2:upto480Mbps
• USB3:upto3.2Gbps
• eSATA:upto3Gbps
• FireWire800:upto800Mbps
Compatibility 3.5”SATAharddrives(SATA1,SATA2,andSATA3)
DataConnectors One(1)USB3connector(backwardcompatible)
One(1)eSATAconnector
Two (2) FireWire 800 connectors
Auto-Rebuild Yes(3-diskRAID5congurationonly)
LEDIndicators • PowerIndicator
• SystemIndicator
• RAIDIndicator
• BayPowerIndicator(oneperbay)
• DiskActivityIndicator(oneperbay)
ControllerDisplay LCDscreenwithbacklight/controlpanel
OperatingSystem
Requirements
• Windows8,7,Vista,orXP
• WindowsServer2012,2008,and2003productfamilies
• MacOSX10.4.xorhigher
• Linuxdistributionsthatsupporttheconnectiontypeused
OperatingTem-
perature
86 – 104° Fahrenheit (30 – 40° Celsius)
OperatingHumid-
ity
5%to95%,non-condensing
Power Switch 2position:On/Off
Power Supply Input:100-240VAC
Output:120Watts
Torque 3.5-inchharddrives,#6-32screws:6inch-poundsmax.
Compliance EMIStandard:FCCPart15ClassA,CE
EMCStandard:EN55022,EN55024
ShippingWeight 13 pounds (without drives)
18 pounds (with drives)
ProductDimen-
sions
10.63”x6.89”x7.87”(270mmx175mmx200mm)
Technical Support Contact us at www.cru-dataport.com/support. We also offer
phone support at (800) 260-9800 or (360) 816-1800.
RTXandTrayFreearetrademarksofCRUAcquisitionsGroup,LLC.Othermarksarethepropertyoftheirrespectiveowners.
©2008,2012CRUAcquisitionsGroup,LLC.
Limited Product Warranty
CRU-DataPort(CRU)warrantsthisproducttobefreeofsignicantdefectsinmaterialandworkmanshipforaperiodof
twoyearsfromtheoriginaldateofpurchase.CRU’swarrantyisnontransferableandislimitedtotheoriginalpurchaser.
Limitation of Liability
Thewarrantiessetforthinthisagreementreplaceallotherwarranties.CRUexpresslydisclaimsall otherwarranties,
including but not limited to, the implied warranties of merchantability and tness for a particular purpose and non-
infringementofthird-partyrightswithrespecttothedocumentationandhardware.NoCRUdealer,agent,oremployeeis
authorizedtomakeanymodication,extension,oradditiontothiswarranty.InnoeventwillCRUoritssuppliersbeliable
foranycostsofprocurementofsubstituteproductsorservices,lostprots,lossofinformationordata,computermalfunc-
tion,oranyotherspecial,indirect,consequential,orincidentaldamagesarisinginanywayoutofthesaleof,useof,or
inabilitytouseanyCRUproductorservice,evenifCRUhasbeenadvisedofthepossibilityofsuchdamages.Innocase
shallCRU’sliabilityexceedtheactualmoneypaidfortheproductsatissue.CRUreservestherighttomakemodications
andadditionstothisproductwithoutnoticeortakingonadditionalliability.
FCC Compliance Statement:“ThisdevicecomplieswithPart15oftheFCCrules.Operationissubjecttothefollowing
two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference
received,includinginterferencethatmaycauseundesiredoperation.”
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15of
theFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferencewhentheequip-
mentisoperatedinahomeorcommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradiofrequency
energyand,ifnotinstalledandusedinaccordancewiththeinstructionmanual,maycauseharmfulinterferencetoradio
communications.
IntheeventthatyouexperienceRadioFrequencyInterference,youshouldtakethefollowingstepstoresolvetheproblem:
1)Ensurethatthecaseofyourattacheddriveisgrounded.
2)UseadatacablewithRFIreducingferritesoneachend.
3)UseapowersupplywithanRFIreducingferriteapproximately5inchesfromtheDCplug.
4)Reorientorrelocatethereceivingantenna.
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