Oracle SUN Fire X4640 Diagnostics Manual

Brand: Oracle

Model: SUN Fire X4640

Category: Servers

Type: Diagnostics Manual

Sun Fire X4640 Server Diagnostics Guide

Part No: 821–0472

December 2010, Rev A

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121005@25097

Contents

Using This Documentation ...................................................................................................................5

Product Downloads ........................................................................................................................5

About This Documentation (PDF and HTML) ..........................................................................6

We Welcome Your Comments .....................................................................................................6

Change History ...............................................................................................................................6

Overview of the Diagnostics Guide ......................................................................................................7

Introduction to System Diagnostics .....................................................................................................9

Troubleshooting Options ..............................................................................................................9

Diagnostic Tools .......................................................................................................................... 10

Troubleshooting the Server ................................................................................................................ 11

How to Gather Service Visit Information ................................................................................. 11

How to Troubleshoot Power Problems ..................................................................................... 11

How to Inspect the Outside of the Server .................................................................................. 12

How to Inspect the Inside of the Server ..................................................................................... 12

Troubleshooting DIMM Problems ................................................................................................... 15

DIMM Fault LEDs ....................................................................................................................... 15

DIMM Population Rules .............................................................................................................17

How to Isolate and Correct DIMM ECC Errors ....................................................................... 17

Identifying Correctable DIMM Errors (CEs) ........................................................................... 19

Identifying BIOS DIMM Error Messages .................................................................................. 21

Using the ILOM to Monitor the Host ............................................................................................... 23

Viewing the ILOM Sensor Readings .......................................................................................... 23

Viewing the ILOM System Event Log ........................................................................................ 26

Clearing the Faults from the System Event Log ........................................................................ 30

Interpreting Event Log Time Stamps ........................................................................................ 31

Using SunVTS Diagnostics Software ................................................................................................ 33

Introduction to SunVTS Diagnostic Test Suite ........................................................................ 33

SunVTS Documentation .............................................................................................................34

How to Diagnose Server Problems With the Bootable Diagnostics CD ............................... 34

Creating a Data Collector Snapshot ..................................................................................................37

How To Create a Snapshot With the ILOM Web Interface .................................................... 37

How To Create a Snapshot With the ILOM Command-Line Interface ................................ 39

Resetting the SP ................................................................................................................................... 41

How to Reset the ILOM SP Using the Web Interface .............................................................. 41

How to Reset the ILOM SP Using the Command-Line Interface .......................................... 42

Index ......................................................................................................................................................43

Contents

Sun Fire X4640 Server Diagnostics Guide • December 2010, Rev A4

UsingThis Documentation

■

“Product Downloads” on page 5

■

“About This Documentation (PDF and HTML)” on page 6

■

“We Welcome Your Comments” on page 6

■

“Change History” on page 6

Product Downloads

You can nd downloads for all Oracle x86 servers and server modules (blades) on Support

(MOS). On MOS you can nd two type of downloads:

■

Software release bundles specic to the rackmount server, server module, modular system

(blade chassis), or NEM. These software release bundles include Oracle ILOM, Oracle

Hardware Installation Assistant and other platform software and rmware.

■

Standalone software common across multiple types of hardware. This includes the

Hardware Management Pack and Hardware Management Connectors.

▼

Get Software and Firmware Downloads

Go to http://support.oracle.com.

At the top of the page, click the Patches and Updates tab.

In the Patch Search box, click Product or Family (Advanced Search).

In the Product eld, type a full or partial product name, for example, Sun Fire X4640 until a list of

matches is displayed and select the product of interest.

In the Release pull-down list, click the Down arrow.

In the window that appears, click the triangle (>) by the product folder icon to show the choices

and then select the release of interest and click Close.

In the Patches Search box, click Search.

A list of product downloads (listed as patches) appears.

Select the Patch name of interest, for example, 12980209, for the Sun Fire X4640 1.3.1 Firmware.

In the right-side pane that appears, click Download.

About This Documentation (PDF and HTML)

This documentation set is available in both PDF and HTML. The information is presented in

topic-based format (similar to online help) and therefore does not include chapters, appendices

or section numbering.

We Welcome Your Comments

Oracle is interested in improving its documentation and welcomes your comments and

suggestions. To share your comments, go to http://www.oracle.com/goto/docfeedback

Change History

The following changes have been made to the documentation set.

■

October 2009, initial publication

■

January 2010, two documents revised

■

Service Manual - Revised DIMM population rules and addressed illustration issues

■

Product Notes - Revised software information and xed bugs

■

April 2010, one document revised

■

Installation Guide - Revised power specications

■

December 2010, two documents revised

■

Service Manual - Revised motherboard FRUID update instructions

■

Product Notes - Revised software information and xed bugs

■

January 2012, two documents revised

■

Service Manual — Added CPLD reset procedure.

■

Product Notes — Revised software information

About This Documentation (PDF and HTML)

Sun Fire X4640 Server Diagnostics Guide • December 2010, Rev A6

Overview of the Diagnostics Guide

The following topics are covered in this document.

Description Link

Learn about troubleshooting procedures and

diagnostics tools available for the server.

“Introduction to System Diagnostics” on page 9

Troubleshoot system problems. “Troubleshooting the Server” on page 11

Troubleshoot DIMM problems. “Troubleshooting DIMM Problems” on page 15

Use ILOM to monitor the host. “Using the ILOM to Monitor the Host” on page 23

Use SunVTS to diagnose server problems. “Using SunVTS Diagnostics Software ” on page 33

Create a data collector snapshot. “Creating a Data Collector Snapshot” on page 37

Reset the service processor (SP). “Resetting the SP” on page 41

Page is loading ...

Introduction to System Diagnostics

This section contains an introduction to Oracle's Sun Fire X4640 server diagnostics and covers

the following topics:

■

“Troubleshooting Options” on page 9

■

“Diagnostic Tools” on page 10

Troubleshooting Options

The following table lists the suggested order of troubleshooting procedures when you have an

issue with the server.

Step TroubleshootingTask Link

1 Gather initial service visit information. “How to Gather Service Visit Information”

on page 11

2 Investigate any power-on problems. “How to Troubleshoot Power Problems” on

page 11

3 Perform external visual inspection and

internal visual inspection.

“How to Inspect the Outside of the Server” on

page 12

“How to Inspect the Inside of the Server” on

page 12

4 Troubleshoot DIMM problems. “Troubleshooting DIMM Problems” on

page 15

5 View BIOS event logs and POST messages. Sun Fire X4640 Server Service Manual

6 View service processor logs and sensor

information.

“Using the ILOM to Monitor the Host” on

page 23

7 Run SunVTS diagnostics. “Using SunVTS Diagnostics Software ” on

page 33

8 Collect diagnostics data for Oracle Service. “Creating a Data Collector Snapshot” on

page 37

Diagnostic Tools

The following diagnostic tools are available for the Sun Fire X4640 server.

BIOS/POST

From the point that the host subsystem is powered on and begins executing code, BIOS code is

executed. The sequence that BIOS goes through, from the rst point where code is executed to

the point that the operating system booting begins, is referred to as POST (power-on self-test).

POST works in conjunction with other processes to complete initialization and booting. POST

focuses on thoroughly testing devices as well as providing meaningful information to users

when errors occur. For more information on BIOS/POST, refer to

Sun Fire X4640 Server Service

Manual

Service Processor ILOM

You can use the Integrated Lights Out Manager (ILOM) to diagnose system problems by

viewing the following:

■

View component information to determine component status.

■

View the ILOM system event log.

For more information on using the ILOM to diagnose system issues, see

“Using the ILOM to

Monitor the Host” on page 23

SunVTS Diagnostics

SunVTS is the Sun Validation Test Suite, which provides a comprehensive diagnostic tool that

tests and validates Sun hardware by verifying the connectivity and functionality of most

hardware controllers and devices on Sun platforms. SunVTS software can be tailored with

modiable test instances and processor anity features.

For more information on using the Sun VTS to diagnose system issues, see

“Using SunVTS

Diagnostics Software ” on page 33.

Diagnostic Tools

Sun Fire X4640 Server Diagnostics Guide • December 2010, Rev A10

Troubleshooting the Server

This section covers the following procedures:

■

“How to Gather Service Visit Information” on page 11

■

“How to Troubleshoot Power Problems” on page 11

■

“How to Inspect the Outside of the Server” on page 12

■

“How to Inspect the Inside of the Server” on page 12

▼

How to Gather Service Visit Information

Use the following general guideline steps when you begin troubleshooting.

Collect information about the following items:

■

Events that occurred prior to the failure

■

Whether any hardware or software was modied or installed

■

Whether the server was recently installed or moved

■

How long the server exhibited symptoms

■

The duration or frequency of the problem

Document the server settings before you make any changes.

If possible, make one change at a time, in order to isolate potential problems. In this way, you

can maintain a controlled environment and reduce the scope of troubleshooting.

Take note of the results of any change you make. Include any errors or informational messages.

Check for potential device conicts before you add a new device.

Check for version dependencies, especially with third-party software.

▼

How toTroubleshoot Power Problems

■

If the server powers on, skip this section and go to “How to Inspect the Outside of the

Server” on page 12

■

If the server does not power on, check the following:

Check that AC power cords are attached rmly to the server’s power supplies and to the AC

sources.

Check that the main cover is rmly in place.

There is an intrusion switch on the motherboard that automatically shuts down the server

power to standby mode when the cover is removed.

▼

How to Inspect the Outside of the Server

Inspect the external status indicator LEDs, which can indicate component malfunction.

For the LED locations and descriptions of their behavior, see

“Sun Fire X4640 Server External

LED Locations and Meanings” in Sun Fire X4640 Server Service Manual

Verify that nothing in the server environment is blocking air ow or making a contact that could

short out power.

If the problem is not evident, continue with

“How to Inspect the Inside of the Server”on

page 12

▼

How to Inspect the Inside of the Server

Prepare the server for service. See “Preparing the Server for Service and Operation”in Sun Fire

X4640 Server Service Manual

Choose a method for shutting down the server from main power mode to standby power mode.

■

Graceful shutdown: Use a ballpoint pen or other nonconducting stylus to press and release

the Power button on the front panel. This causes Advanced Conguration and Power

Interface (ACPI) enabled operating systems to perform an orderly shutdown of the

operating system. Servers not running ACPI-enabled operating systems will shut down to

standby power mode immediately.

■

Emergency shutdown: Use a ballpoint pen or other nonconducting stylus to press and hold

the Power button for four seconds to force main power o and enter standby power mode.

When main power is o, the Power/OK LED on the front panel will begin ashing,

indicating that the server is in standby power mode.

Troubleshooting the Server

Sun Fire X4640 Server Diagnostics Guide • December 2010, Rev A12

Caution – When you use the Power button to enter standby power mode, power is still

directed to the service processor board and power supply fans, indicated when the

Power/OK LED is ashing. To completely power o the server, you must disconnect the AC

power cords from the back panel of the server.

Remove the server cover, as required.

For instructions on removing the server cover, refer to the

Sun Fire X4640 Server Service

Manual

Inspect the internal status indicator LEDs, which can indicate component malfunction.

Note – The server must be in standby power mode to view the internal LEDs.

For the LED locations and descriptions of their behavior, see “Troubleshooting DIMM

Problems” on page 15

Note – You can hold down the Locate button on the server back panel or front panel for 5

seconds to initiate a “push-to-test” mode that illuminates all other LEDs both inside and

outside of the chassis for 15 seconds.

Verify that there are no loose or improperly seated components.

Troubleshooting the Server

Verify that all cable connectors inside the system are rmly and correctly attached to their

appropriate connectors.

Verify that any after-factory components are qualied and supported.

For a list of supported PCI cards and DIMMs, refer to the

Sun Fire X4640 Server Service

Manual.

Check that the installed DIMMs comply with the supported DIMM population rules and

congurations, as described in

“Troubleshooting DIMM Problems”on page 15.

Replace the server cover.

To restore main power mode to the server (all components powered on), use a ballpoint pen or

other nonconducting stylus to press and release the Power button on the server front panel.

When main power is applied to the full server, the Power/OK LED next to the Power button

blinks intermittently till BIOS post nishes.

If the problem with the server is not evident, you can try viewing the power-on self test (POST)

messages and BIOS event logs during system startup.

Refer to

Sun Fire X4640 Server Service Manual for more information on POST and BIOS event

logs.

Troubleshooting the Server

Sun Fire X4640 Server Diagnostics Guide • December 2010, Rev A14

Troubleshooting DIMM Problems

This section contains information on how to troubleshoot DIMM problems.

Note – For information on Sun’s DIMM replacement policy for x64 servers, contact your Oracle

Service representative.

This section covers the following topics:

■

“DIMM Fault LEDs” on page 15

■

“DIMM Population Rules” on page 17

■

“How to Isolate and Correct DIMM ECC Errors” on page 17

■

“Identifying Correctable DIMM Errors (CEs)” on page 19

■

“Identifying BIOS DIMM Error Messages” on page 21

DIMM Fault LEDs

In the Sun Fire X4640 servers, eight DIMM slots are on each removable CPU module. The

DIMM fault LEDs in the DIMM slot ejector levers indicate which DIMM pair has failed. These

DIMM fault LEDs can be lit for up to one minute by a capacitor on the CPU module, even after

the CPU module is removed from the server.

Legend Header

1 DIMM slot DIMM 0

2 DIMM slot DIMM 7

3 CPU module fault LED

4 DIMM fault LEDs (16)

5 Mechanical key

6 Fault Remind switch

7 Power connector

The CPU fault LED indicates which CPU module contains the faulty DIMM.

To light the fault LED from the capacitor, push the small button on the CPU module labelled

“FAULT REMIND BUTTON.”

The DIMM ejector levers contain LEDs that can indicate a faulty DIMM.

DIMM Fault LEDs

Sun Fire X4640 Server Diagnostics Guide • December 2010, Rev A16

■

DIMM fault LED is o– The DIMM is operating properly.

■

DIMM fault LED is on (amber)– At least one of the DIMMs in this DIMM pair is faulty and

should be replaced.

DIMM Population Rules

See Sun Fire X4640 Server Service Manual for the DIMM population rules.

▼

How to Isolate and Correct DIMM ECC Errors

If the ILOM reports an ECC error or a problem with a DIMM, rst complete the steps in the

following procedure.

In this example, ILOM reports an error with the DIMM in CPU0, slot 1. The fault LEDs on

CPU0, slots 1 and 0, are lit.

Refer to

“Using the ILOM to Monitor the Host” on page 23for information on locating

component errors.

Caution – Before handling components, attach an antistatic wrist strap to a chassis ground (any

unpainted metal surface). The system’s printed circuit boards and hard disk drives contain

components that are extremely sensitive to static electricity.

If you have not already done so, shut down your server to standby power mode and remove the

cover.

Refer to the

Sun Fire X4640 Server Service Manual.

Inspect the CPU fault LEDs for each CPU module.The CPU fault LED will be lit on the CPU module

that has the faulty DIMM.

Disconnect the AC power cords from the server.

Remove the CPU module that has the DIMM problem.

Refer to the

Sun Fire X4640 Server Service Manual.

Inspect the installed DIMMs to ensure that they comply with the DIMM Population Rules in the

Sun Fire X4640 Server Service Manual.

Press the Fault Remind button on the CPU module to light the faulty DIMM LEDs.

See

“DIMM Fault LEDs” on page 15 for the location of the Fault Remind button and DIMM

fault LEDs.

DIMM Population Rules

Inspect the fault LEDs on the DIMM slot ejectors.

If any of these LEDs are lit, they can indicate the component with the fault.

Remove the DIMMs from the CPU module.

Refer to the

Sun Fire X4640 Server Service Manual.

Visually inspect the DIMMs for physical damage, dust, or any other contamination on the

connector or circuits.

Visually inspect the DIMM slot for physical damage. Look for cracked or broken plastic on the

slot.

Dust o the DIMMs, clean the contacts, and reseat them.

If there is no obvious damage, exchange the individual DIMMs between the two slots of a given

pair. Ensure that they are inserted correctly with ejector latches secured. Using the slot numbers

from the example:

a. Remove the DIMMs from CPU0, slots 1 and 0.

b. Reinstall the DIMM from slot 1 into slot 0.

c. Reinstall the DIMM from slot 0 into slot 1.

Reinstall the CPU module that has the DIMM problem.

Refer to the

Sun Fire X4640 Server Service Manual.

Reconnect AC power cords to the server.

Power on the server and run the diagnostics test again.

Review the log le.

■

If the error now appears in CPU0, slot 0 (the opposite of the original error in slot 1), the

problem is related to the individual DIMM. In this case, return both DIMMs (the pair) to

the Support Center for replacement.

■

If the error still appears in CPU0, slot 1 (as the original error did), the problem is not related

to an individual DIMM. Instead, it might be caused by CPU0 or by the DIMM slot.

Continue with the rest of the procedure.

Shut down the server again and disconnect the AC power cords.

DIMM Population Rules

Sun Fire X4640 Server Diagnostics Guide • December 2010, Rev A18

Remove the CPU module that has the DIMM problem, and remove another CPU module that

does not indicate a DIMM problem.

Refer to the

Sun Fire X4640 Server Service Manual.

Remove both DIMMs of the pair and install them into paired slots on the second CPU module

that did not indicate a DIMM problem.

Using the slot numbers in the example, install the two DIMMs from CPU0, slots 1 and 0 into

CPU1, slots 1 and 0 or CPU1, slots 3 and 2.

Reinstall both CPU modules that you removed.

Refer to the

Sun Fire X4640 Server Service Manual.

Reconnect AC power cords to the server.

Power on the server and run the diagnostics test again.

Review the log le.

■

If the error now appears under the CPU that manages the DIMM slots you just installed, the

problem is with the DIMMs. Return both DIMMs (the pair) to the Support Center for

replacement.

■

If the error remains with the original CPU, there is a problem with that CPU module.

Identifying Correctable DIMM Errors (CEs)

CEs rarely occur, therefore during a short POST, the BIOS might not be able to catch a CE to log

it in the server's IPMI SEL (system event logs). Memory Correctable Errors are usually reported

and handled by the supporting operating systems. See the following procedures for more

information:

■

“How to Identify CEs on a Solaris Server” on page 19

■

“How to Identify CEs on a Linux Server” on page 20

■

“How to Identify CEs on a Windows Server” on page 20

▼

How to Identify CEs on a Solaris Server

Use Solaris FMA to identify memory CEs.

Refer to Solaris 10 documentation for more information at:

http://docs.sun.com/app/docs/

prod/solaris10#hic

●

Identifying Correctable DIMM Errors (CEs)

▼

How to Identify CEs on a Linux Server

Use HERD to detect Linux Memory CEs.

Refer to the x64 Servers Applications and Utilities Documentation at :http://docs.sun.com/

app/docs/coll/x64apps-utilities?l=en

▼

How to Identify CEs on a Windows Server

Use one of the following methods to detect Windows CEs:

■

Use the HERD Utility

See the x64 Servers Applications and Utilities Documentation.at http://docs.sun.com/

app/docs/coll/x64apps-utilities?l=en

■

UseWindows native support such asWHEA (if available).

See

http://www.microsoft.com/whdc/system/pnppwr/whea/default.mspx for more

information.

■

Use a combination of AMD MCAT utility and system events as follows:

a. A Machine Check error message pops up on the task bar.

b. Manually go into the Event Viewer's System Events to view errors. Access the Event

Viewer through this menu path: Start-->AdministrationTools-->Event Viewer-->System

events list.

c. View individual errors by right-clicking on the event, and selecting "Properties" to see

details of the error.

d. Save the complete logs through this menu path: EventViewer tree-->System

(right-click)-->Save Log File As...-->(*.evt).

e. Run AMD Machine Check Analysis Tool (MCAT) using the saved log, to nd the potential

whereabouts of a faulty DIMM.

Note – The MCAT utility is available as pare of the Windows supplemental software from

the Tools and Drivers CD/DVD for your server.

●

Identifying Correctable DIMM Errors (CEs)

Sun Fire X4640 Server Diagnostics Guide • December 2010, Rev A20

Identifying BIOS DIMM Error Messages

The system BIOS displays and logs four types of DIMM error messages on system screen and in

ILOM's IPMI SEL. The ILOM SEL format is as follows

Where Y represents the processor socket that the DIMM is associated with and Z is the DIMM

socket that displays the error.

The following table describes the error details.

SEL Display Screen Display Cause of Error Message

Memory #0x01 NODE-n Paired DIMMs Size

Mismatch

The paired DIMMs are not of the

same size.

Memory #0x02 NODE-n Paired DIMMs SPD

Checksum Mismatch

A dierences in SPD checksum

value (byte63) of a DIMM from

other DIMMs of same processor

Memory #0x03 NODE-n DIMMs Manufacturer

Mismatch

The DIMM manufacturer is not

supported or recognized

Memory #0x04 NODE-n single DIMM slot is left

unpopulated

The DIMM slot "z" of processor "y"

is left unpopulated while it's pairing

slot has a DIMM installed.

In addition, the following error message is displayed to the screen only (not in the SEL): NODE-n

Memory Configuration Mismatch

The following conditions cause this error message:

■

The DIMMs mode is not paired (running in 64-bit mode instead of 128-bit mode)

■

The DIMMs’ speed is not the same.

■

The DIMMs do not support ECC.

■

The DIMMs are not registered.

■

The MCT stopped due to errors in the DIMM.

■

The DIMM module type (buer) is mismatched.

■

The DIMM generation (I or II) is mismatched.

■

The DIMM CL/T is mismatched.

■

The banks on a two-sided DIMM are mismatched.

■

The DIMM organization is mismatched (128-bit).

■

The SPD is missing Trc or Trfc information.

Identifying BIOS DIMM Error Messages

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Oracle SUN Fire X4640 Diagnostics Manual

Brand: Oracle

Model: SUN Fire X4640

Category: Servers

Type: Diagnostics Manual

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Oracle SUN Fire X4640 Diagnostics Manual

Oracle SUN Fire X4640 Diagnostics Manual

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