Dell PowerEdge R550 Owner's manual

Type
Owner's manual
Dell EMC PowerEdge R550
Installation and Service Manual
Part Number: E75S Series
Regulatory Type: E75S001
September 2021
Rev. A01
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Chapter 1: About this document.................................................................................................... 7
Chapter 2: System overview..........................................................................................................8
Front view of the system...................................................................................................................................................8
Left control panel view................................................................................................................................................11
Right control panel view............................................................................................................................................. 12
Rear view of the system.................................................................................................................................................. 13
Inside the system .............................................................................................................................................................. 14
Locating the Express Service Code and Service Tag............................................................................................... 14
System information label..................................................................................................................................................15
Rail sizing and rack compatibility matrix.......................................................................................................................21
Chapter 3: Initial system setup and configuration........................................................................22
Setting up the system...................................................................................................................................................... 22
iDRAC configuration......................................................................................................................................................... 22
Options to set up iDRAC IP address....................................................................................................................... 22
Options to log in to iDRAC........................................................................................................................................ 23
Resources to install operating system......................................................................................................................... 24
Options to download firmware ................................................................................................................................24
Options to download and install OS drivers .........................................................................................................25
Downloading drivers and firmware..........................................................................................................................25
Chapter 4: Minimum to POST and system management configuration validation......................... 26
Minimum configuration to POST ..................................................................................................................................26
Configuration validation...................................................................................................................................................26
Error messages.............................................................................................................................................................27
Chapter 5: Installing and removing system components.............................................................. 28
Safety instructions............................................................................................................................................................28
Before working inside your system............................................................................................................................... 29
After working inside your system..................................................................................................................................29
Recommended tools......................................................................................................................................................... 29
Optional front bezel.......................................................................................................................................................... 30
Removing the front bezel..........................................................................................................................................30
Installing the front bezel.............................................................................................................................................31
System cover...................................................................................................................................................................... 31
Removing the system cover...................................................................................................................................... 31
Installing the system cover....................................................................................................................................... 32
Drive backplane cover...................................................................................................................................................... 33
Removing the drive backplane cover......................................................................................................................33
Installing the drive backplane cover........................................................................................................................34
Air shroud............................................................................................................................................................................ 36
Removing the air shroud............................................................................................................................................36
Installing the air shroud..............................................................................................................................................36
Contents
Contents 3
Cooling fans........................................................................................................................................................................ 37
Removing the cooling fan cage assembly..............................................................................................................37
Installing the cooling fan cage assembly................................................................................................................38
Removing a cooling fan..............................................................................................................................................39
Installing a cooling fan................................................................................................................................................ 40
Side wall brackets.............................................................................................................................................................. 41
Removing the side wall bracket................................................................................................................................ 41
Installing the side wall bracket................................................................................................................................. 42
Intrusion switch module................................................................................................................................................... 43
Removing the intrusion switch module.................................................................................................................. 43
Installing the intrusion switch module.................................................................................................................... 44
Optional serial COM port.................................................................................................................................................45
Removing the optional serial COM port.................................................................................................................45
Installing the optional serial COM port ..................................................................................................................46
Drives....................................................................................................................................................................................47
Removing a drive blank.............................................................................................................................................. 47
Installing a drive blank................................................................................................................................................ 48
Removing the drive carrier........................................................................................................................................48
Installing the drive carrier..........................................................................................................................................49
Removing the drive from the drive carrier............................................................................................................50
Installing the drive into the drive carrier................................................................................................................ 51
Drive backplane................................................................................................................................................................. 52
Drive backplane............................................................................................................................................................52
Removing the drive backplane ................................................................................................................................ 53
Installing the drive backplane................................................................................................................................... 54
Cable routing...................................................................................................................................................................... 56
System memory.................................................................................................................................................................59
System memory guidelines........................................................................................................................................59
General memory module installation guidelines....................................................................................................60
Removing a memory module..................................................................................................................................... 61
Installing a memory module.......................................................................................................................................62
Processor and heat sink module....................................................................................................................................63
Removing processor and heat sink module...........................................................................................................63
Removing the processor from the processor and heat sink module.............................................................. 65
Installing the processor into a processor and heat sink module.......................................................................67
Installing the processor heat sink module.............................................................................................................. 71
Expansion cards and expansion card risers.................................................................................................................73
Expansion card installation guidelines.....................................................................................................................74
Removing the expansion card.................................................................................................................................. 76
Installing the expansion card.....................................................................................................................................78
Optional IDSDM module...................................................................................................................................................79
Removing the IDSDM module...................................................................................................................................79
Installing the IDSDM module.....................................................................................................................................80
Optional BOSS S2 card.....................................................................................................................................................81
Removing the BOSS S2 module............................................................................................................................... 81
Installing the BOSS S2 module.................................................................................................................................84
Front mounting front PERC module............................................................................................................................. 87
Removing the front mounting front PERC module............................................................................................. 87
Installing the front mounting front PERC module............................................................................................... 88
Optional OCP card............................................................................................................................................................ 89
4Contents
Removing the OCP shroud....................................................................................................................................... 89
Installing the OCP shroud..........................................................................................................................................90
Removing the OCP card.............................................................................................................................................91
Installing the OCP card.............................................................................................................................................. 92
System battery ................................................................................................................................................................. 93
Replacing the system battery...................................................................................................................................93
Optional internal USB key............................................................................................................................................... 95
Removing the internal USB card............................................................................................................................. 95
Installing the internal USB card............................................................................................................................... 95
MicroSD card..................................................................................................................................................................... 96
Removing the MicroSD card.....................................................................................................................................96
Installing the MicroSD card....................................................................................................................................... 97
Power supply unit..............................................................................................................................................................98
Hot spare feature........................................................................................................................................................ 98
Removing a power supply unit blank...................................................................................................................... 98
Installing a power supply unit blank........................................................................................................................ 99
Removing a power supply unit................................................................................................................................100
Installing a power supply unit..................................................................................................................................100
Power interposer board.................................................................................................................................................. 101
Removing the power interposer board..................................................................................................................101
Installing the power interposer board................................................................................................................... 102
Cooling fan cage board.................................................................................................................................................. 103
Removing the cooling fan cage board.................................................................................................................. 103
Installing the cooling fan cage board.................................................................................................................... 104
System board....................................................................................................................................................................105
Removing the system board................................................................................................................................... 105
Installing the system board......................................................................................................................................106
Restoring the system using Easy Restore........................................................................................................... 108
Trusted Platform Module...............................................................................................................................................108
Upgrading the Trusted Platform Module............................................................................................................. 108
Initializing TPM for users......................................................................................................................................... 109
Initializing the TPM 1.2 for users............................................................................................................................109
Initializing the TPM 2.0 for users............................................................................................................................110
Control panel..................................................................................................................................................................... 110
Removing the left control panel..............................................................................................................................110
Installing the left control panel.................................................................................................................................111
Removing the right control panel........................................................................................................................... 112
Installing the right control panel............................................................................................................................. 113
Optional optical drive.......................................................................................................................................................114
Removing the optical disk drive.............................................................................................................................. 114
Installing the optical disk drive ............................................................................................................................... 115
Chapter 6: Jumpers and connectors........................................................................................... 117
System board connectors...............................................................................................................................................117
System board jumper settings.......................................................................................................................................118
Disabling a forgotten password.................................................................................................................................... 119
Chapter 7: System diagnostics and indicator codes....................................................................120
Status LED indicators..................................................................................................................................................... 120
Contents 5
System health and system ID indicator codes...........................................................................................................121
iDRAC Quick Sync 2 indicator codes.......................................................................................................................... 122
iDRAC Direct LED indicator codes.............................................................................................................................. 122
LCD panel.......................................................................................................................................................................... 123
Viewing Home screen............................................................................................................................................... 124
Setup menu................................................................................................................................................................. 124
View menu................................................................................................................................................................... 124
NIC indicator codes.........................................................................................................................................................125
Power supply unit indicator codes...............................................................................................................................125
Drive indicator codes...................................................................................................................................................... 127
Using system diagnostics...............................................................................................................................................128
Dell Embedded System Diagnostics...................................................................................................................... 128
Chapter 8: Getting help............................................................................................................. 130
Recycling or End-of-Life service information........................................................................................................... 130
Contacting Dell Technologies....................................................................................................................................... 130
Accessing system information by using QRL............................................................................................................130
Quick Resource Locator for PowerEdge R550 system.....................................................................................131
Receiving automated support with SupportAssist ..................................................................................................131
Chapter 9: Documentation resources......................................................................................... 132
6Contents
About this document
This document provides an overview about the system, information about installing and replacing components, technical
specifications, diagnostic tools, and guidelines to be followed while installing certain components.
1
About this document 7
System overview
The PowerEdge R550 system is a dual socket, 2U rack system that supports:
Up to two 3rd Generation Intel Xeon Scalable processors with up to 24 cores per processor.
16 DDR4 DIMM slots
Two redundant AC or DC power supply units
8 x 2.5-inch SAS/ SATA drives
16 x 2.5-inch SAS/ SATA drives
8 x 3.5-inch SAS/ SATA drives
NOTE: All instances of SAS, SATA drives are referred to as drives in this document, unless specified otherwise.
NOTE: For more information, see the Dell EMC PowerEdge R550 Technical Specifications on the product documentation
page.
Topics:
Front view of the system
Rear view of the system
Inside the system
Locating the Express Service Code and Service Tag
System information label
Rail sizing and rack compatibility matrix
Front view of the system
Figure 1. Front view of the 16 x 2.5-inch drive system
Table 1. Features available on the front of the system
Item Ports, panels, and
slots
Icon Description
1 Left control panel N/A Contains the system health, system ID, status LED and the
iDRAC Quick Sync 2 (wireless) indicator.
NOTE: The iDRAC Quick Sync 2 indicator is available only
on certain configurations.
Status LED: Enables you to identify any failed hardware
components. There are up to five status LEDs and an overall
system health LED (Chassis health and system ID) bar. For
more information, see the Status LED indicators section.
2
8 System overview
Table 1. Features available on the front of the system (continued)
Item Ports, panels, and
slots
Icon Description
Quick Sync 2 (wireless): Indicates a Quick Sync enabled
system. The Quick Sync feature is optional. This feature
allows management of the system by using mobile devices
called as OpenManage Mobile (OMM) feature. Using iDRAC
Quick Sync 2 with OpenManage Mobile (OMM) aggregates
hardware or firmware inventory and various system level
diagnostic and error information that can be used in
troubleshooting the system. For more information, see
the iDRAC User's Guide available at https://www.dell.com/
idracmanuals
2 Drive N/A Enables you to install drives that are supported on your system.
3 Right control panel and
VGA port
Contains the power button, USB port, iDRAC Direct micro port,
and the iDRAC Direct status LED. VGA port enables you to
connect a display device to the system.
4 Information tag N/A The Information tag is a slide-out label panel that contains
system information such as Service Tag, NIC, MAC address,
and so on. If you have opted for the secure default access
to iDRAC, the Information tag also contains the iDRAC secure
default password.
Figure 2. Front view of the 8 x 2.5-inch drive system
Table 2. Features available on the front of the system
Item Ports, panels, and
slots
Icon Description
1 Left control panel N/A Contains the system health, system ID, status LED and the
iDRAC Quick Sync 2 (wireless) indicator.
NOTE: The iDRAC Quick Sync 2 indicator is available only
on certain configurations.
Status LED: Enables you to identify any failed hardware
components. There are up to five status LEDs and an overall
system health LED (Chassis health and system ID) bar. For
more information, see the Status LED indicators section.
Quick Sync 2 (wireless): Indicates a Quick Sync enabled
system. The Quick Sync feature is optional. This feature
allows management of the system by using mobile devices
called as OpenManage Mobile (OMM) feature. Using iDRAC
Quick Sync 2 with OpenManage Mobile (OMM) aggregates
hardware or firmware inventory and various system level
diagnostic and error information that can be used in
troubleshooting the system. For more information, see
the iDRAC User's Guide available at https://www.dell.com/
idracmanuals
System overview 9
Table 2. Features available on the front of the system (continued)
Item Ports, panels, and
slots
Icon Description
2 Drive N/A Enables you to install drives that are supported on your system.
3 Right control panel and
VGA port
Contains the power button, USB port, iDRAC Direct micro port,
and the iDRAC Direct status LED. VGA port enables you to
connect a display device to the system.
4 Information tag N/A The Information tag is a slide-out label panel that contains
system information such as Service Tag, NIC, MAC address,
and so on. If you have opted for the secure default access
to iDRAC, the Information tag also contains the iDRAC secure
default password.
Figure 3. Front view of the 8 x 3.5-inch drive system
Table 3. Features available on the front of the system
Item Ports, panels, and
slots
Icon Description
1 Left control panel N/A Contains the system health, system ID, status LED and the
iDRAC Quick Sync 2 (wireless) indicator.
NOTE: The iDRAC Quick Sync 2 indicator is available only
on certain configurations.
Status LED: Enables you to identify any failed hardware
components. There are up to five status LEDs and an overall
system health LED (Chassis health and system ID) bar. For
more information, see the Status LED indicators section.
Quick Sync 2 (wireless): Indicates a Quick Sync enabled
system. The Quick Sync feature is optional. This feature
allows management of the system by using mobile devices
called as OpenManage Mobile (OMM) feature. Using iDRAC
Quick Sync 2 with OpenManage Mobile (OMM) aggregates
hardware or firmware inventory and various system level
diagnostic and error information that can be used in
troubleshooting the system. For more information, see
the iDRAC User's Guide available at https://www.dell.com/
idracmanuals
2 Optical drive blank N/A For the 8 x 3.5-inch drive system, a optical drive bay blank is
installed.
3 Drive N/A Enables you to install drives that are supported on your system.
4 Right control panel and
VGA port
Contains the power button, USB port, iDRAC Direct micro port,
and the iDRAC Direct status LED. VGA port enables you to
connect a display device to the system.
5 Information tag N/A The Information tag is a slide-out label panel that contains
system information such as Service Tag, NIC, MAC address,
10 System overview
Table 3. Features available on the front of the system (continued)
Item Ports, panels, and
slots
Icon Description
and so on. If you have opted for the secure default access
to iDRAC, the Information tag also contains the iDRAC secure
default password.
NOTE: For more information, see the Dell EMC PowerEdge R550 Technical Specifications on the product documentation
page.
Left control panel view
Figure 4. Left control panel without optional iDRAC Quick Sync 2 indicator
Table 4. Left control panel without optional iDRAC Quick Sync 2 indicator
Item Indicator, button, or
connector
Icon Description
1 Status LED indicators N/A Indicates the status of the system. For more information, see the
Status LED indicators section.
2 System health and system
ID indicator
Indicates the system health. For more information, see the
System health and system ID indicator codes section.
Figure 5. Left control panel with optional iDRAC Quick Sync 2 indicator
Table 5. Left control panel with optional iDRAC Quick Sync 2 indicator
Item Indicator, button, or
connector
Icon Description
1 Status LED indicators N/A Indicates the status of the system. For more information, see the
Status LED indicators section.
2 System health and system
ID indicator
Indicates the system health. For more information, see the
System health and system ID indicator codes section.
System overview 11
Table 5. Left control panel with optional iDRAC Quick Sync 2 indicator (continued)
Item Indicator, button, or
connector
Icon Description
3 iDRAC Quick Sync
2 wireless indicator
(optional)
Indicates if the iDRAC Quick Sync 2 wireless option is
activated. The Quick Sync 2 feature allows management of the
system using mobile devices. This feature aggregates hardware/
firmware inventory and various system level diagnostic/error
information that can be used in troubleshooting the system. You
can access system inventory, Dell Lifecycle Controller logs or
system logs, system health status, and also configure iDRAC,
BIOS, and networking parameters. You can also launch the virtual
Keyboard, Video, and Mouse (KVM) viewer and virtual Kernel-
based Virtual Machine (KVM), on a supported mobile device.
For more information, see the Integrated Dell Remote Access
Controller User's Guide at www.dell.com/poweredgemanuals.
NOTE: For more information about the indicator codes, see the System diagnostics and indicator codes section.
Right control panel view
Figure 6. Right control panel view
Table 6. Right control panel
Ite
m
Indicator or button Icon Description
1 Power button Indicates if the system is powered on or off. Press the power button to
manually power on or off the system.
NOTE: Press the power button to gracefully shut down the ACPI-
compliant operating system.
2 USB 2.0-compliant port The USB port is a 4-pin connector and 2.0-compliant. This port enables
you to connect USB devices to the system.
3 iDRAC Direct port
(Micro-AB USB)
The iDRAC Direct port (Micro-AB USB) enables you to access the iDRAC
Direct Micro-AB features. For more information, see the iDRAC User's
Guide available at https://www.dell.com/idracmanuals .
NOTE: You can configure iDRAC Direct by using a USB to micro USB
(type AB) cable, which you can connect to your laptop or tablet. Cable
length should not exceed 3 feet (0.91 meters). Performance could be
affected by cable quality.
4 VGA port Enables you to connect a display device to the system.
NOTE: For more information, see the Dell EMC PowerEdge R550 Technical Specifications on the product documentation
page.
12 System overview
Rear view of the system
Figure 7. Rear view of the system
Table 7. Rear view of the system
Item Ports, panels, or slots Icon Description
1 PCIe expansion card slot 1 N/A Enables you to connect PCI Express expansion cards.
2 PCIe expansion card slot
2
N/A Enables you to connect PCI Express expansion cards.
3 PCIe expansion card slot
5
N/A Enables you to connect PCI Express expansion cards.
4 System identification
button
Press the system ID button:
To locate a particular system within a rack.
To turn the system ID on or off.
To reset iDRAC, press and hold the button for more than 16
seconds.
NOTE:
To reset iDRAC using system ID, ensure that the system ID
button is enabled in the iDRAC setup.
If the system stops responding during POST, press and hold
the system ID button (for more than 5 seconds) to enter
the BIOS progress mode.
5 PCIe expansion card slot
6
N/A Enables you to connect PCI Express expansion cards.
6BOSS S2 module N/A Enables you to connect BOSS S2 module.
7Power supply unit (PSU
2)
Indicates the PSU 2.
8Power supply unit (PSU 1) Indicates the PSU 1.
9VGA port Enables you to connect a display device to the system.
10 OCP NIC port (optional) N/A This port supports OCP 3.0. The NIC ports are integrated on the
OCP card which is connected to the system board.
11 USB 3.0 port This port is USB 3.0-compliant.
12 USB 2.0 port This port is USB 2.0-compliant.
13 iDRAC dedicated port Enables you to remotely access iDRAC. For more information, see
the iDRAC User's Guide at www.dell.com/poweredgemanuals
14 NIC ports (1, 2) The NIC ports are embedded on the LOM card that is connected to
the system board to provide network connectivity. These NIC ports
System overview 13
Table 7. Rear view of the system (continued)
Item Ports, panels, or slots Icon Description
can also be shared with iDRAC when iDRAC network settings is set
to shared mode.
NOTE: For more information, see the Dell EMC PowerEdge R550 Technical Specifications on the product documentation
page.
Inside the system
Figure 8. Inside the system
1. Front PERC 2. Optical disk drive (ODD)
3. Cooling fan 4. Power interposer board
5. Intrusion switch 6. BOSS module tray
7. OCP 8. PSU 1 and PSU 2
9. System board 10. Processor and heat sink module
11. Memory module slots 12. Backplane
13. Information tag
Locating the Express Service Code and Service Tag
The unique Express Service Code and Service Tag are used to identify the system.
The information tag is located on the front of the system that includes system information such as the Service Tag, Express
Service Code, Manufacture date, NIC, MAC address, QRL label, and so on. If you have opted for the secure default access
to iDRAC, the Information tag also contains the iDRAC secure default password. If you have opted for iDRAC Quick Sync
14 System overview
2, the Information tag also contains the OpenManage Mobile (OMM) label, where administrators can configure, monitor, and
troubleshoot the PowerEdge servers.
Figure 9. Locating the Express Service Code and Service tag
1. Information tag (front view)
2. Information tag (back view)
3. OpenManage Mobile (OMM) label
4. iDRAC MAC address and iDRAC secure password label
5. Service Tag, Express Service Code, QRL label
The Mini Enterprise Service Tag (MEST) label is located on the rear of the system that includes the Service Tag (ST), Express
Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date). The Exp Svc Code is used by Dell EMC to route support calls
to the appropriate personnel.
Alternatively, the Service Tag information is located on a label on the left wall of the chassis.
System information label
The system information label is located on back of the system cover.
System overview 15
Figure 10. Service information
16 System overview
Figure 11. Service information
System overview 17
Figure 12. Memory information
Figure 13. Configuration and layout
18 System overview
Figure 14. Configuration and layout
Figure 15. LED behavior
System overview 19
Figure 16. System tasks
20 System overview
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60
  • Page 61 61
  • Page 62 62
  • Page 63 63
  • Page 64 64
  • Page 65 65
  • Page 66 66
  • Page 67 67
  • Page 68 68
  • Page 69 69
  • Page 70 70
  • Page 71 71
  • Page 72 72
  • Page 73 73
  • Page 74 74
  • Page 75 75
  • Page 76 76
  • Page 77 77
  • Page 78 78
  • Page 79 79
  • Page 80 80
  • Page 81 81
  • Page 82 82
  • Page 83 83
  • Page 84 84
  • Page 85 85
  • Page 86 86
  • Page 87 87
  • Page 88 88
  • Page 89 89
  • Page 90 90
  • Page 91 91
  • Page 92 92
  • Page 93 93
  • Page 94 94
  • Page 95 95
  • Page 96 96
  • Page 97 97
  • Page 98 98
  • Page 99 99
  • Page 100 100
  • Page 101 101
  • Page 102 102
  • Page 103 103
  • Page 104 104
  • Page 105 105
  • Page 106 106
  • Page 107 107
  • Page 108 108
  • Page 109 109
  • Page 110 110
  • Page 111 111
  • Page 112 112
  • Page 113 113
  • Page 114 114
  • Page 115 115
  • Page 116 116
  • Page 117 117
  • Page 118 118
  • Page 119 119
  • Page 120 120
  • Page 121 121
  • Page 122 122
  • Page 123 123
  • Page 124 124
  • Page 125 125
  • Page 126 126
  • Page 127 127
  • Page 128 128
  • Page 129 129
  • Page 130 130
  • Page 131 131
  • Page 132 132
  • Page 133 133

Dell PowerEdge R550 Owner's manual

Type
Owner's manual

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI