Eaton VoCALL 16 Operating instructions

VoCALL 16 Emergency Voice Communication System

Standalone Conguration

Installation and operation manual

2 INSTALLATION AND OPERATION MANUAL 25-13741-E January 2020 www.eaton.com

Contents

1. DOCUMENT UPDATE NOTES ..................................5

2. PROPRIETARY NOTICE .......................................5

3. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY .....5

4. SUPPORT SERVICES .........................................6

5. IMPORTANT SAFETY INFORMATION ...........................7

6. RECEIPT/UNPACKING ........................................9

7. ABOUT THIS MANUAL ......................................10

8. LIST OF ABBREVIATIONS ....................................10

9. OVERVIEW ................................................11

9.1 Introduction ...............................................11

9.2 Main Panel – All Variants ......................................13

9.3 Type A Outstation – All variants .................................14

9.4 Type B Outstation – All variants .................................15

9.5 Features ...................................................16

10. INSTALLATION ............................................17

10.1 Placement guidelines .......................................17

10.2 Mounting instructions .......................................18

10.3 Network topology - Standalone ................................30

10.4 Cabling requirements .......................................31

10.5 Wiring details ..............................................32

11. COMMISSIONING .........................................39

11.1 Wiring check ...............................................39

11.2 Configuration steps .........................................40

11.3 User Configuration - Definitions of Access levels ..................53

11.4 Configuring Access profiles ...................................55

11.5 Configuration Files ..........................................63

11.6 Factory defaults ............................................65

11.7 Test procedure .............................................66

11.8 Documentation .............................................66

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Contents

12. COMMUNICATION .........................................67

12.1 Making a call from an Outstation ..............................67

12.2 Receiving the call on Outstation ...............................67

12.3 Ending a call from an Outstation ...............................67

12.4 Dial Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

12.5 Receiving a call at the panel handset ...........................69

12.6 Making a call from the panel handset ...........................69

12.7 Ending a call at panel handset .................................69

12.8 Holding the call at panel handset ..............................70

12.9 Listen-In call ...............................................70

12.10 Speak only call ............................................70

12.11 Enable input ..............................................70

13. INDICATIONS .............................................71

13.1 Visual indications - Panel .....................................71

13.2 Audible indications - Panel ....................................72

13.3 Visual indications - Outstation .................................72

13.4 Audible Indication – Outstation ................................73

14. LOGGING FACILITY ........................................74

14.1 Call logs ..................................................74

14.2 Fault logs .................................................77

14.3 Event log .................................................87

15. SOFTWARE UPGRADES ....................................89

16. MAINTENANCE (AS PER BS 5839 – 9:2011) ....................90

16.1 Responsibility .............................................90

16.2 Routine ..................................................90

16.3 Non-routine ...............................................91

17. LOG VIEWER ..............................................92

18. WEBSERVER ..............................................97

18.1 Connect to Webserver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

18.2 Webserver overview .......................................100

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Contents

APPENDIX .................................................107

APPENDIX 1 - Package Content Checklist ..........................107

APPENDIX 2 - Default PINS .....................................108

APPENDIX 3 - SD Card contents .................................108

APPENDIX 4 - Quick reference ...................................109

APPENDIX 5 - Checklist ........................................111

APPENDIX 6 - Menu structure ...................................112

APPENDIX 7 - Cybersecurity Recommendations .....................113

5INSTALLATION AND OPERATION MANUAL 25-13741-E January 2020 www.eaton.com

1. Document Update Notes

1. DOCUMENT UPDATE NOTES

S.No. Release / Change Notes Date

1 First release - Standalone configuration September 2018

2 Second release – Updates in-line with SW version 2.0 January 2020

2. PROPRIETARY NOTICE

All data and information contained within this manual is of proprietary nature.

Do not reproduce, transcribe, store in a retrieval system or translate into any

language, any part of this manual without the prior permission of ‘EATON‘. EATON

reserves the right to make changes to product specification without notice or liability.

Every care has been taken to ensure the accuracy of the information contained in

this manual, but no liability can be accepted for any errors or omission.

3. DISCLAIMER OF WARRANTIES AND

LIMITATION OF LIABILITY

The information, recommendations, descriptions and safety notations in this

document are based on Eaton Corporation’s (“Eaton”) experience and judgment and

may not cover all contingencies. If further information is required, an Eaton sales

office should be consulted. Sale of the product shown in this literature is subject

to the terms and conditions outlined in appropriate Eaton selling policies or other

contractual agreement between Eaton and the purchaser.

THERE ARE NO UNDERSTANDINGS, AGREEMENTS, WARRANTIES, EXPRESSED

OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR

PURPOSE OR MERCHANTABILITY, OTHER THAN THOSE SPECIFICALLY SET

OUT IN ANY EXISTING CONTRACT BETWEEN THE PARTIES. ANY SUCH

CONTRACT STATES THE ENTIRE OBLIGATION OF EATON. THE CONTENTS OF

THIS DOCUMENT SHALL NOT BECOME PART OF OR MODIFY ANY CONTRACT

BETWEEN THE PARTIES.

In no event will Eaton be responsible to the purchaser or user in contract, in tort

(including negligence), strict liability or other-wise for any special, indirect, incidental

or consequential damage or loss whatsoever, including but not limited to damage

or loss of use of equipment, plant or power system, cost of capital, loss of power,

additional expenses in the use of existing power facilities, or claims against the

purchaser or user by its customers resulting from the use of the information,

recommendations and descriptions contained herein. The information contained in

this manual is subject to change without notice.

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4. Support Services

4. SUPPORT SERVICES

The goal of Eaton is to ensure your greatest possible satisfaction with the operation

of our products. We are dedicated to provide fast, friendly, and accurate assistance.

Website

Visit the Eaton website to find product information. You can also find information on

local distributors or Eaton sales offices.

Website URL: https://www.eaton.com/gb/en-gb/products/safety-security-

emergency-communications.html

Please mail us if you need assistance with placing an order, stock availability or

proof of shipment, expediting an existing order, emergency shipments, product price

information, returns other than warranty returns, information on local distributors or

sales offices and technical support.

Tech support: FireTechSupport@eaton.com Tel: +44 (0)1302 303350

Customer services: FireCustomerService@eaton.com Tel: +44 (0)1633 628566

7INSTALLATION AND OPERATION MANUAL 25-13741-E January 2020 www.eaton.com

5. Important Safety Information

5. IMPORTANT SAFETY INFORMATION

Personnel who shall install, maintain or repair this equipment must read the safety

information below before starting work.

Denitions and symbols

WARNING

Indicates a potentially hazardous situation which, if not avoided, can result in

serious injury or death.

CAUTION

Indicates a potentially hazardous situation which, if not avoided, can result in

minor to moderate injury, or serious damage to the product.

General Safety Precautions

WARNING

This equipment is defined as Class 1 in EN 62368-1:2014 and must be EARTHED.

WARNING

This equipment is intended for continuous operation and as such should be

permanently connected to the mains supply. This unit does not contain an

external mains switch. Each compact unit requires a 3A fused connection unit,

returning to a breaker clearly marked EVCS DO NOT TURN OFF.

WARNING

Voltages in excess of 30V RMS AC or 50V DC are considered Hazardous and

in certain circumstances can be lethal. This product contains wiring and

terminations that are energized to 230V RMS AC mains. Before attempting to

remove this component, ensure the Mains Power Supply and Battery Backup

have been disconnected.

WARNING

No user serviceable parts. Testing, maintenance or repair with Mains Power

(and/or battery) connected should only be undertaken by personnel who are

trained and have taken adequate precautions.

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5. Important Safety Information

WARNING

If the units are distributed around a site it is essential all units are on the same

mains phase, as they are classified TEN 230V, powering from different phases

can mean a 440V potential can be present in a unit during a major

fault incident.

WARNING

Indoor use only. Do not expose this unit to rain or moisture.

CAUTION

VoCALL 16 must only be installed by certified Eaton personnel i.e. an Eaton

Customer Service Engineer or certiﬁed installer. In case of violating these

requirements the warranty provided will not apply and EATON will not be held

legally accountable.

CAUTION

Before handling PCB, operator should get rid of any electrostatic charge. Always

handle PCBs by their sides and avoid touching any components.

This product must only be disposed of in

accordance with the WEEE directive.

9INSTALLATION AND OPERATION MANUAL 25-13741-E January 2020 www.eaton.com

6. Receipt/unpacking

On receiving the unit, verify that the catalog number and unit options stated on

the shipping container match those stated on the order/purchase form. Inspect the

equipment upon delivery. Report any crate or carton damage to the carrier prior to

accepting the delivery, and have this information noted on the freight bill.

Remove all packing material from the unit. Check the unit for any signs of shipping

damage. If damage is found after unpacking, report it to the Freight Company and

EATON. Retain the packaging materials for the carrier to review.

Storage

It is recommended that the unit should be stored in its original shipping box/crate

until it is to be installed. The unit should be stored in a location where:

•

The ambient temperature is -5ºC to 40ºC

•

The relative humidity is 0% to 95%, non-condensing

•

The environment is dry, clean and non-corrosive

•

The unit will not be subjected to high shock or vibration conditions

ote: N Refer to Appendix 1 for package content checklist

ote: N Batteries are not supplied with the unit and should be procured separately.

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7. About this manual

This manual contains important instructions that must be followed during installation,

start-up, configuration and customization, operation and maintenance of the VoCALL

16 range of products. All instructions must be read before installing and operating the

equipment. This manual should be saved for future reference. This manual is aimed

at specialist personnel, who are responsible for the installation, commissioning and

maintenance of VoCALL 16 emergency voice communication systems (EVCS) and

personnel who are responsible for operating the system.

This manual covers operation of VoCALL 16 devices in standalone mode i.e. one

main panel connected with outstations

Operation of VoCALL in network mode i.e. multiple panel connected together, is

covered in ‘EVCS User Manual Network’.

8. List of Abbreviations

Abbreviation Definition

EVCS Emergency Voice Communication System

VoCALL Eaton product range for EVCS

BS British Standard

MX16 Main panel / Telephone

OS Out-station / Remote Terminal

PSU Power Supply Unit

SS Stainless steel

SLA Sealed lead acid

Standalone Installation consisting of 1 MX16 panel and up to 16 Outstations

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9. Overview

9.1 Introduction

VoCALL 16 EVCS is a high specification, digital, loop –wired, fully addressable,

monitored, and secure bi-directional communication system fully compliant with

BS5839-9:2011 (abb. Pt9).

VoCALL 16 range of products comprises of two types of devices:

•

Panels: Main panel (MX16), Network panel (NX16)

•

Outstations: Type A, Type B

This manual covers the operation of VoCALL 16 system working in Standalone mode

- 1 MX16 main panel and up to 16 Outstations.

Product range

The offerings under EATON VoCALL 16 product range are listed below:

CATALOGUE NUMBER DESCRIPTION

Panel

MX16 VoCALL 16 Main panel

MX16-SSC VoCALL 16 Main panel Stainless front, Flush mounting

NX16 VoCALL 16 Network panel

MX16-BEZ VoCALL 16 Main panel, semi-flush frame bezel

Outstation

TA16-RS Type A Outstation - Red, Surface mounting

TA16-BEZ Type A Outstation bezel - Red, Flush mounting

TA16-SS Type A Outstation - Stainless steel, Surface mounting

TA16-SS-BEZ Type A Outstation bezel - Stainless steel, Flush mounting

TB16-GS Type B Outstation - Green, Surface mounting

TB16-GF Type B Outstation - Green, Flush mounting

TB16-RS Type B Outstation - Red, Surface mounting

TB16-RF Type B Outstation - Red, Flush mounting

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9. Overview

Technical specifications

Unless otherwise stated, following technical specifications apply to the

VoCALL 16 product range:

Feature Range

Standards compliance BS 5839 – 9:2011*

EMC EN 55103-2:2009

EN 55032:2015 (Emission)

EN 55035:2017 (Immunity)

PSU EN54-4

Cable (recommended) 1x4 or 2x2 core enhanced FP 200

Max. distance between two Outstations 200m

Max loop length - Outstations 2000m

Network configuration Loop Wired – Outstation

AC supply voltage - Input 230V ± 10% RMS 50/60 Hz AC

Temperature (operating and storage) -5°C up to +40°C

Humidity 98% Non-Condensing

IP Rating IP20

*BS 5839-9: 2011 Fire detection and fire alarm systems for buildings. Code of

practice for the design, installation, commissioning and maintenance of emergency

voice communication systems.

ote: N Cabling to comply with local regulations and codes of practice.

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9. Overview

9.2 Main Panel – All Variants

Figure 1. MX16 and MX16 –SSC

MX16 VoCALL 16 Main panel

MX16-SSC VoCALL 16 Main panel Stainless front pack, Flush mounting

MX16-BEZ VoCALL 16 Main panel, semi-flush frame bezel

Dimension H 355 X W 488 X D 155 mm

Stainless Front Dimension H 390 X W 522 X D 2.5 mm

Weight 6.2 kg excluding battery (MX16).

3.5 kg (MX16-SSC).

Knockouts 20 X 20mm dia at top, Rectangular knockout at rear - W 114 X H 37 mm

Power Supply 230V ± 10% RMS 50/60Hz AC

Power Consumption 2.7 Watts

Fault Indications Audio visual - Network/Communication, Sensors, Health

Security Handset behind lockable door, Logging of physical access to panel

Memory 4 GB SDHC card

Batteries 2 x 12 V, 12 Ah SLA battery. Yuasa NP12-12 (Recommended, Not supplied)

ote: N MX16-SSC Stainless steel panel, MX16-BEZ, semi flush frame bezel are front

available as separate units for flush mounting.

Flush mounting: MX16 Panel + MX16-SSC. MX16-SSC should be

procured separately.

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9. Overview

9.3 Type A Outstation – All variants

Figure 2. TA16-RS / TA16-SS and TA16-BEZ / TA16-BEZ-SS

TA16-RS Type A Outstation - Red, Surface mounting

TA16-BEZ Type A Outstation bezel - Red, Flush mounting

TA16-SS Type A Outstation – Stainless steel, Surface mounting

TA16-BEZ-SS Type A Outstation bezel – Stainless steel, Flush mounting

Dimension H 320 X W 152 X D 114 mm

Bezel Dimension W 189 X H 343 X D 1 mm

W 189 X H 343 X D 2.5 mm (TA16-SS)

Weight 2.2 Kg (TA16-RS)

3.2 Kg (TA16-SS)

Knockouts 4 X 20mm dia at bottom

Power Supply 21V to 27.6V (Nominal 24V) DC - Loop driven

Power Consumption Active - 0.65 Watts

Standby - 0.52 Watts

Fault Indications Audio visual - Network/Communication, Sensors

Security Handset behind latched door

ote: N TA16-BEZ, TA16-BEZ-SS are available as separate bezel units.

Flush mounting: TA16-RS + TA16-BEZ (Bezel). TA16-BEZ should be procured separately.

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9. Overview

9.4 Type B Outstation – All variants

Figure 3. TB16-RS , TB16-GS, TB16-RF and TB16-GF

TB16-GS Type B Outstation (Green, Surface mounting)

TB16-GF Type B Outstation (Green, Flush mounting)

TB16-RS Type B Outstation (Red, Surface mounting)

TB16-RF Type B Outstation (Red, Flush mounting)

Dimension H 137 X W 137 X D 56 mm

Flush unit Dimension H 162 X W 162 X D 56 mm

Weight 0.8 Kg

Knockouts 5 X 20mm; 1 X 25m at side walls; 6 X 20mm at rear

Power Supply 21V to 27.6V (Nominal 24V) DC - Loop driven

Power Consumption Active - 0.65 Watts

Standby - 0.52 Watts

Indications Audio visual - Network/Communication, Sensors , Braille symbols

on buttons

Security Not applicable. User interaction using buttons on front.

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9. Overview

9.5 Features

•

Compliant with BS5839-9: 2011 (abb. Pt9): VoCALL 16 supports the features

required to support designing, installing, commissioning and servicing according to

BS 5839-9:2011 Part 9: Code of practice for the design, installation, commissioning

and maintenance of emergency voice communication systems.

•

Loop wired configuration: VoCALL 16 outstations are connected on a loop.

Studies have shown this approach can support up to a 75% reduction in cable

installation costs. i.e. cables, tray, fixings, conduit and most importantly, time.

•

Simple and easy installation: VoCALL 16 Panel can support up to 16 loop

powered Outstations. Outstations can be of variant Type A/B. Pictorial installation

instructions are supplied with all units. No additional accessories are required to

complete the installation.

•

Fault tolerant design and continuous fault monitoring: The system design

enables a fault tolerant loop installation which ensures high availability of

outstations – isolators protect the signal path from loss of operation due to a single

cable fault on the loop.

•

Superior audio quality: VoCALL 16 is a fully digital system. The panel and

outstations communicates using digital data which provides high immunity to

electrical noise and ensures superior audio quality for

maximum intelligibility.

•

Extensive system operation monitoring and logging: VoCALL 16 provides

extensive and detailed internal logging of all significant events providing a record for

fault finding, tracking and usage compliance.

•

User interface: Large LCD screen, keypad and a simple menu system allows ease

of use during system configuration, monitoring and day to day operation.

•

User configuration: VoCALL 16 facilitates a maximum of 10 user login / profiles

to be created per panel. Each user’s profile can be configured independently

allowing system administrator flexibility to support the needs of most demanding

applications. For details, refer to Section 11.

•

Secure communications: VoCALL 16 has been designed within Eaton’s stringent

cyber security guidelines. The system is designed to protect against unauthorized

and malicious users. For more information refer to Appendix 7.

•

Storage: VoCALL 16 has the capacity to store 2000 transactional records within

each panels history log. These logs are also continually saved onto a 4 GB SD card

provided with each panel.

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10. Installation

10.1 Placement guidelines

The VoCALL 16 system is intended for indoor usage. Outstations should not be

installed outdoors unless an additional IP65, or better housing, is used and cables are

installed to prevent the ingress of moisture.

General guidelines – one main panel

There must be at least one panel in a building or complex.

Panel(s) should be located:

1. Close to the main fire alarm panel or a repeater fire panel, in an area of low

fire risk.

2. In an area with low background noise, particularly during an emergency.

Fire alarm sounders or Voice Alarm speakers should not be located near

to the panel.

3. Preferably in a manned control or security room. In a control room, the panel

should be within easy reach from the operator’s normal position.

General guidelines – Outstation

Outstation location should be as per application and in accordance with local

regulations guidelines and standards.

1. Fire and rescue service assistance: Outstations should be provided on all

floors of the building served by firefighting stairs, and in the firefighting lobby

to each firefighting stair. An additional outstation should be provided at each

fire and rescue service access point.

2. Evacuation Management: Outstations should be provided on all escape

staircases on every floor of the building.

3. In an emergency, communication with disabled building occupants:

Outstations should be provided in all refuges and, where appropriate, an

outstation should be provided adjacent to the evacuation lift on each floor.

They should be mounted at a height of between 900 mm and 1.2 m above the

floor in an easily accessible, well illuminated and conspicuous position, free

from obstruction.

ote: N Background noise levels in the vicinity of devices should be kept as low as

possible, and in any case less than 40dB.

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10. Installation

10.2 Mounting instructions

MX16 and MX16 – SSC

1. Take the unit out of the packing material.

2. Check the content against checklist provided in Appendix 1.

Figure 4. MX16 panel

Front display: MX16 panel contains a keypad and a screen user interface.

Handset is secured behind a locked door.

3. To lift top cover, remove the screws as shown in step A. Lift the cover from

bottom and push back to disengage clips. Disconnect ground cable for

easy operation.

Figure 5. Steps to open top cover

Handset

User Interface

Lock

A.

B.

C.

D.

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10. Installation

Figure 6. View of panel with top cover detached

4. Cable entry points: Knockouts are provided on top and rear for cable entry.

Double tag knockouts are provided for easy removal. Remove knockouts as

per requirement.

a. Top: 20 X 20mm diameter

b. Rear: W 114 X H 37mm

Connection Knockout

Outstation communication 4 (# 2 core wire), 2 (# 4 core wire)

Panel communication 4 (# 2 core wire), 2 (# 4 core wire)

Relay – In Use, Fault 2

Power supply 1

Input – Enable (if required) 1

Ethernet 1

Ground Cable. Disconnect for easy operation.

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10. Installation

Figure 7. Wiring holes are provided at top of enclosure.

ote: N Do not remove more knockouts than required. Use appropriate glands while

wiring. Recommended glands: AMP – TE Connectivity (178771-3)

5. Wall mounting: Preformed holes are provided to enable wall mounting

of the panel. “Keyhole” design enables quick and simple mounting.

Ensure all mounting points are used to mount the panel securely.

Figure 8. Front view of panel with the hinged user interface removed.

Only for clarity of instructions. DO NOT DETACH THE UNIT.

Top Knockouts

Mounting Holes

200mm 195mm

39mm

281mm

27mm

248mm

Mounting Hole Rear Knockout

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Eaton VoCALL 16 Operating instructions

Eaton VoCALL 16 Operating instructions

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