HP ENVY 17-u000 Notebook PC User guide

HP ENVY m7 Notebook PC (model numbers

used 17-u000 through 17-u099)

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

Product notice

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel and Core are U.S. registered trademarks of

Intel Corporation. Microsoft and Windows are

either registered trademarks or trademarks of

Microsoft Corporation in the United States

and/or other countries. SD Logo is a trademark

of its proprietor.

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 10. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take full

advantage of Windows 10 functionality. See

http://www.microsoft.com for details.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors or

omissions contained herein.

First Edition: April 2016

Document Part Number: 855521-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do

not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs

or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 4

Locating hardware ................................................................................................................................................. 4

Locating software .................................................................................................................................................. 4

Display .................................................................................................................................................................... 5

Button, speakers, and vent .................................................................................................................................... 6

Keys ........................................................................................................................................................................ 7

Lights ...................................................................................................................................................................... 8

TouchPad ................................................................................................................................................................ 9

Left side ............................................................................................................................................................... 10

Right side ............................................................................................................................................................. 11

Bottom ................................................................................................................................................................. 12

3 Illustrated parts catalog .............................................................................................................................. 13

Locating the serial number, product number, warranty information, and model number ............................... 13

Computer major components .............................................................................................................................. 14

Optical drive components .................................................................................................................................... 17

Miscellaneous parts ............................................................................................................................................. 18

4 Removal and replacement procedures preliminary requirements .................................................................... 19

Tools required ...................................................................................................................................................... 19

Service considerations ......................................................................................................................................... 19

Plastic parts ....................................................................................................................................... 19

Cables and connectors ...................................................................................................................... 20

Drive handling ................................................................................................................................... 20

Grounding guidelines ........................................................................................................................................... 21

Electrostatic discharge damage ........................................................................................................ 21

Packaging and transporting guidelines .......................................................................... 22

Workstation guidelines ................................................................................................... 22

Equipment guidelines ..................................................................................................... 23

5 Removal and replacement procedures ........................................................................................................... 24

Component replacement procedures .................................................................................................................. 24

Bottom cover ..................................................................................................................................... 24

Battery ............................................................................................................................................... 26

v

Solid-state drive ................................................................................................................................ 27

TouchPad cable .................................................................................................................................. 28

Memory module ................................................................................................................................ 29

RTC battery ........................................................................................................................................ 30

Hard drive .......................................................................................................................................... 31

WLAN module .................................................................................................................................... 32

Optical drive ....................................................................................................................................... 34

TouchPad ........................................................................................................................................... 35

Power connector cable ...................................................................................................................... 36

USB board .......................................................................................................................................... 37

USB board cable ................................................................................................................................ 40

System board .................................................................................................................................... 41

Heat sink ............................................................................................................................................ 44

Fan ..................................................................................................................................................... 46

Speakers ............................................................................................................................................ 47

Display assembly ............................................................................................................................... 48

6 Using Setup Utility (BIOS) ............................................................................................................................. 51

Starting Setup Utility (BIOS) ................................................................................................................................ 51

Updating Setup Utility (BIOS) .............................................................................................................................. 51

Determining the BIOS version ........................................................................................................... 51

Downloading a BIOS update .............................................................................................................. 52

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 53

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 53

8 Specications .............................................................................................................................................. 55

Computer specications ...................................................................................................................................... 55

9 Backing up, restoring, and recovering ........................................................................................................... 57

Creating recovery media and backups ................................................................................................................ 57

Creating HP Recovery media (select products only) ......................................................................... 57

Using Windows tools ........................................................................................................................................... 58

Restore and recovery ........................................................................................................................................... 59

Recovering using HP Recovery Manager ........................................................................................... 59

What you need to know before you get started ............................................................. 59

Using the HP Recovery partition (select products only) ................................................. 60

Using HP Recovery media to recover .............................................................................. 60

Changing the computer boot order ................................................................................ 61

Removing the HP Recovery partition (select products only) ......................................... 62

vi

10 Power cord set requirements ...................................................................................................................... 63

Requirements for all countries ............................................................................................................................ 63

Requirements for specic countries and regions ................................................................................................ 63

11 Recycling .................................................................................................................................................. 65

Index ............................................................................................................................................................. 66

vii

viii

1 Product description

Category Description

Product Name HP ENVY m7 Notebook PC (model numbers used 17-u000 through 17-u099)

Processor Intel® Core™ i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB

L3 cache, dual core, 15-W)

Chipset Intel HM170 integrated soldered-on-circuit (SoC)

Graphics Hybrid Graphics:

nVIDIA N16S-GTR-S (GeForce 940MX) graphics subsystem with 2048-MB of dedicated

video memory

Support for HD decode, DX12, and high-denition multimedia interface (HDMI)

Support for Optimus

Support for GPU performance scaling (GPS)

Panel 17.3-in, ultra high-denition (UHD), white light-emitting diode (WLED), AntiGlare (3840×2160),

at (4.0-mm), UWVA, eDP+PSR TouchScreen display assembly; 16:9 ultra wide aspect ratio,

typical brightness: 300 nits; TouchScreen, MultiTouch-enabled

17.3-in, full high-denition (FHD), WLED, BrightView (1920×1080), at (4.0-mm), UWVA, eDP

TouchScreen display assembly; 16:9 ultra wide aspect ratio, typical brightness: 300 nits;

TouchScreen, MultiTouch-enabled

Memory Two memory slots, non-accessible

Support for DDR4-2133 Dual Channel

Support for up to 16-GB maximum on-board system memory

●

16384 MB (8192 MB × 2)

●

12288 MB (8192 MB + 4096 MB)

Hard drive Support for all 9.5-, 7.2-, and 7.0-mm, SATA, 2.5-in hard drives

Support for 1-TB, 5400-rpm, 7.2-mm hard drive

Support for Accelerometer hard drive protection

Support for hard drive and solid-state drive in the following combinations:

Solid-state drive Support for next generation form factor (NGFF), M.2 solid-state drive

Support for the following solid-state drives:

●

512-MB, M.2, SATA solid-state drive supporting triple-level cell (TLC)

●

256-MB, M.2, SATA solid-state drive supporting TLC

Optical drive Support for 9.0-mm tray load, SATA xed (not modular)

Support for DVD±RW DL SuperMulti Drive

Support for zero-power optical drive

Support M-disc

Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0,

88° wide eld of vision

1

Category Description

Audio and video (continued) Support for B & O Play

Dual speakers

HD Audio (Conexant CX7700)

Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and

noise suppression software

Support for Smart Amp

Support for voice recognition

Ethernet Integrated 10/100/1000 network interface card (NIC)

Sensors Accelerometer

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two built-in WLAN antennas (M.2 / PCIe)

Support for the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2

Combo Adapter WLAN module

Compatible with MiraCast-certied devices

Support for Intel WiDi

Compatible with MiraCast-certied devices

External media cards Micro-Secure Digital (SD™) media reader slot

Ports

●

Audio-in (mono microphone)/audio-out (stereo headphone) combination

●

AC Smart Pin adapter plug

●

HDMI v1.4 supporting up to 1920×1080 @ 60 Hz

●

RJ-45 network

●

USB 3.0 ports (3)

●

USB 3.0 port Type-C

Keyboard/pointing devices Full-sized, backlit, island-style, keyboard with numeric keypad

TouchPad requirements:

●

ClickPad with image sensor

●

Multitouch gestures enabled

●

Support for Windows modern trackpad gestures

●

Taps enabled as default

Power requirements Support for 3-cell, 61-WHr, 5.36-WHr, Li-ion and 3-cell, 41-WHr, 3.63-WHr, Li-ion batteries

Support for the following AC adapters

●

90-W HP Smart AC adapter (PFC, S-3P, 4.5-mm)

●

65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm)

●

65-W HP Smart AC adapter (non-PFC, with mount, 4.5-mm)

Security Trusted platform module (TPM) 2.0

Security cable lock

Operating system Preinstalled: Windows 10 and Windows 10 Professional

2 Chapter 1 Product description

Category Description

Operating system (continued) For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML

For Emerging Market (EM/SL):

●

Windows 10 Home EM/SL

●

Windows 10 Home High End EM/SL/China

●

CPPP Windows 10 Home China Language Edition

●

SEAP Windows 10 Home Single Language Edition

●

SEAP Windows 10 Home High End

Serviceability End user replaceable parts: AC adapter

3

2 External component identication

Locating hardware

To nd out what hardware is installed on the computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on the computer.

For information about system hardware components and the system BIOS version number, press fn+esc

(select products only).

Locating software

To nd out what software is installed on the computer:

▲

Select the Start button, and then select All apps.

‒ or –

Right-click the Start button, and then select Programs and Features.

4 Chapter 2 External component identication

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

(2) Internal microphones Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images.

To use the camera:

▲

Type camera in the taskbar search box, and then

select Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country

or region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 5

Button, speakers, and vent

Item Component Description

(1) Power button

●

When the computer is o, press the button to turn on

the computer.

●

When the computer is on, press the button briey to

initiate Sleep.

●

When the computer is in the Sleep state, press

the button briey to exit Sleep.

●

When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button

down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your

power options.

▲

Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select

Power Options.

(2) Speakers Product sound.

(3) Vent Enables airow to cool internal components.

6 Chapter 2 External component identication

Item Component Description

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal

for the internal fan to cycle on and o during routine

operation.

Keys

Item Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Displays system information when pressed in combination

with the esc key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close

the Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns

the keyboard backlight feature o or on.

(5) num lock key (select products only) Alternates between the navigational and numeric functions

on the integrated numeric keypad.

(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external

numeric keypad.

Keys 7

Lights

Item Component Description

(1) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to

the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation

is a power-saving state that uses the least amount

of power.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

(3) Caps lock light On: Caps lock is on, which switches the key input to all

capital letters.

8 Chapter 2 External component identication

TouchPad

Item Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate

items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

TouchPad 9

Left side

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent,

but it may not prevent the computer from being mishandled

or stolen.

(2) RJ-45 (network) jack Connects a network cable.

(3) RJ-45 (network) jack status lights

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(4) USB 3.0 ports (2) Connects optional USB devices, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

(5) Drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked

the hard drive.

(6) Optical drive Depending on your computer, reads an optical disc or reads

and writes to an optical disc.

NOTE: For disc compatibility information, type help in the

taskbar search box, select Help and Support, and then type

disc compatibility in the search box.

(7) Optical drive eject button Releases the optical disc drive tray.

10 Chapter 2 External component identication

Right side

Item Component Description

(1) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects

an optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a

headset. For additional safety information, refer to

the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help

and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack,

the computer speakers are disabled.

(2) USB Type-C port Connects an optional USB device with a Type-C connector.

(3) Memory card reader Reads optional memory cards that enable you to store,

manage, share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from

the memory card reader.

(4) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio

component, or a high-speed HDMI device.

(5) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub. Standard USB

ports will not charge all USB devices or will charge using a

low current. Some USB devices require power and require

you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(6) AC adapter and battery light

●

White: The AC adapter is connected and the battery is

fully charged.

Right side 11

Item Component Description

(6) AC adapter and battery light (continued)

●

Blinking white: The AC adapter is disconnected

and the battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery

is charging.

●

O: The battery is not charging.

(7) Power connector Connects an AC adapter.

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal

for the internal fan to cycle on and o during routine

operation.

12 Chapter 2 External component identication

Page is loading ...

HP ENVY 17-u000 Notebook PC User guide

This manual is also suitable for

HP ENVY 17-u000 Notebook PC User guide

Related papers

Other documents