The advice offered herein can be done by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider such as a competent and licensed

construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of these instructions. Any reliance upon the information or advice is at the

risk of the party so relying. The information contained herein may be changed from time to time without notication.

©2018 JELD-WEN, inc.; This publication and its contents are owned by JELD-WEN, inc. and are protected under the U.S. Copyright Act and other intellectual property laws. All trademarks, service marks,

logos and the like (whether registered or unregistered) are owned or controlled by JELD-WEN, inc. or others. Unauthorized use or duplication of JELD-WEN intellectual property isprohibited. JELD-WEN

reserves the right to change product specications without notice. Please check our website, jeld-wen.com, for current information.

Care and Maintenance

Wood Windows and Patio Doors (JCM003)

12/28/18

Do-It-Yourself Technician

For optimal performance, new wood products should be nished or

painted as soon as possible after installation. Finishing is necessary

because by nature, wood is porous. Painting and nishing seals porous

surfaces, maintains, protects and enhances the beauty of the product by

keeping it less susceptible to debris and easier to clean. Factory painted

custom wood products have a low-maintenance nish, but over time

will still need to be touched up and renished as recommended below

on page 9. The wood’s grain pattern will be slightly pronounced when

painted. This is normal and not a defect. See our warranty for details.

Hardware Cleaning and Lubrication ........................... 5

Cleaning Wood and Cladding ................................ 8

Finishing and Renishing ................................... 9

Glossary ............................................... 11

Inspection Checklist ...................................... 12

Contact Us

For questions, feel free to contact us by phone or email:

• Email: [email protected]

• Phone: 1-(800)-JELD-WEN/1-(800)-535-3936

Window and Patio Door Parts

Sash

Lite

Care and Maintenance

Wood Windows and Patio Doors (JCM003)

• Non-abrasive paste cleaner and baking soda

(for copper cladding).

• Plastic wrap (for label removal).

• Plenty of rags (for nishing or painting).

• Wood ller.

• High quality sealant (100% polyurethane if painted and

100% silicone if left exposed).

Precautions and Safety

• Some windows have opening control devices installed to help prevent

falls, while allowing full operation when manually released. Know

• Use help when working with a large window sash or patio door panel

to avoid injury.

• Use proper/safe equipment and precautions when cleaning and

servicing the exterior side of windows above groundlevel.

• If using commercial cleaning or nishing products or solvents, carefully

read and follow safety instructions, warnings, cautions and disposal

instructions on manufacturer’s labels. Wear appropriate safety gear (e.g.

clothing, goggles, gloves) and provide plenty ofventilation.

• Immediately clean spills.

• Most solvents are ammable and/or toxic and must be handled with

• Avoid using metal tools, razor blades, or other sharp objects and

abrasive cleaners. They can damage window surfaces, scratch glass and

remove glass coatings.

• Do not allow aggressive cleaners to come into contact with metal clad

or wood surfaces. Immediately rinse and dry.

• Do not allow cleaners to puddle or collect at glass edges near

glazingmaterials.

• Avoid cleaning in direct sunlight or in temperatures too hot or toocold.

• Avoid excessive rubbing and over-cleaning.

• Do not scour.

• Spray bottle

• Sponge

• Plastic putty knife (for paint or label removal).

• Metal putty knife or paint scraper.

• Brushes (small and large).

• Wire brush

• Sanding block with medium and ne sandpaper.

• Tack cloth

• Drop cloth

• Thin wire

Care and Maintenance

Wood Windows and Patio Doors (JCM003)

or replacement information.

Cleaning

1. Remove screen and place screen into tub or shower if indoors; on

lawn or hard surface if outdoors (avoid exposure to dirt).

2. Gently spray with water and brush lightly with soft bristle brush until

clean.

For stubborn dirt,

1. Gently scrub with soft bristle brush with mild soap andwater.

2. Rinse clean.

3. Reinstall screen.

Phantom Screens

dents or scratches to cladding).

your supplier for a paint touch-up kit. For damage other than

scratches, call a service technician for assistance.

• Check glass for cracks. If cracked, call your local glass supplier

forreplacement.

• For insulating glass units, look for moisture or fogging between glass

water runs clear to the

Care and Maintenance

Wood Windows and Patio Doors (JCM003)

• Solvents such as mineral spirits or petroleum-based products may

• When using alcohol, always test small area rst to avoid

• Do not allow solvents or silicone to touch wood or clad surfaces around

soaked with soapy water and covered overnight with plastic wrap. Gently

remove with plastic putty knife.

Paint Removal

1. Soak dried latex paint drips with warm water and baby

shampoosolution.

2. Wipe with damp cloth or sponge.

If needed,

3. Scrape gently with plastic putty knife. Repeat soak and scrape.

4. Repeat if necessary.

NOTE: For oil-based paint drips, consult a paint professional.

Care and Maintenance

Wood Windows and Patio Doors (JCM003)

that contain active ingredient chemicals such as denatured alcohol or

acetone. Special care must be taken when using these types ofcleaners.

andwater.

should be used for informational purposes only. JELD-WEN is not

responsible for third-party information.

• Clean dirt/debris

• Tighten loose screws

• Replace damaged hardware

The following substances may damage protective hardware nishes. Do

not use:

• Vinegar-based cleaners

• Citrus-based cleaners (lemon, etc.)

• Paint removers

• Window cleaners

Hardware Types

corrosion, but is not totally corrosion proof. Replace corroded hardware.

over time, can deteriorate from ultraviolet light, heat, cold, and

chemicaexposure.

polishing and requires special care.

General Cleaning

1. Remove hardware for easier cleaning.

cleaning and polishing procedure is recommended by a brass

hardwarecompany.

1. Carefully remove hardware.

2. Gently clean with extra ne steel wool (No. 0000) soaked in light oil

or mild soapy water.

For tough-to-clean brass hardware:

coatings on hardware. If the general cleaning procedure is not sufcient,

call us for recommendations.

Care and Maintenance

Wood Windows and Patio Doors (JCM003)

Top Hinge in Tilt Position

Different hardware parts need different types of lubricants.

White or Lithium Grease:

Graphite (spray black carbon powder):

Use for door lock keyways and hinges.

NOTE: Use care when applying graphite to prevent possible

staining of parts.

Spray Silicone:

Use for slider tracks, jamb liners, and weatherstrip.

NOTE: Do not spray directly onto hardware surfaces.

Spray onto clean cloth to apply.

Plastic Hardware

Most hard plastic hardware parts (e.g. sash

window styles. Lubricate hinges with

light oil (3-In-One® oil or equivalent)

annually or when noisy.

Casement/Awning Hardware

NOTE: New operators and hinges are already greased and oiled and

should not need lubrication. Periodically lubricate operator gear

mechanisms with white or lithium grease.

There are two types of operators with gear mechanisms:

• Removable cover.

• Non-removable cover with the gears reachable through theback.

3. Apply grease to gears and oil to joints.

For operators with non-removable covers:

1. Use a small mirror for a better view of the gears.

2. Apply grease/oil through back side of operator.

Casement/Awning Rotating Joints

Light oil provides lubrication for rotating joints such as hinge pivots. Spray

lubricants or graphite are acceptable, but need frequentapplication.

3. Open window for access to joints.

4. Oil as shown.

Tilt and Turn Casement

Do not lubricate

Oil each

removable cover

Single-arm

operator

Care and Maintenance

Wood Windows and Patio Doors (JCM003)

clean and lubricate as follows:

1. Remove sash(es).

2. Vacuum track or wipe with a soft cloth.

3. Apply spray silicone to dry, soft cloth. Wipe onto track, jamb liner

and/or weatherstrip. Do not apply silicone to wood surfaces or pile

(fuzzy) weatherstrip.

4. Reinstall sash(es) and check operation.

Removing patio door panels can be dangerous and should be

performed by service personnel or at least with additional help.

Rollers

Care and Maintenance

Wood Windows and Patio Doors (JCM003)

Care and Maintenance

Wood Windows and Patio Doors (JCM003)

Many interior surfaces are not solid wood, but covered with a veneer

or thin piece of wood. Veneered parts are engineered for enhanced

strength, warp-resistance and surface consistency when accepting

paint or stain. Many times it will not be obvious if a part is veneered

or not. Because of the delicate nature of veneer, all parts of the wood

window should be treated as though they are veneered. Finishing

veneered products is the same as nishing solid wood except it is

possible to sand through the veneer. Components receive a factory

nish and should not require further sanding. If light sanding is

necessary, use closed grit 240 or ner.

Do not expose to rain, extreme humidity and/or heat. If nishing more

than 20 days after delivery (after 20 days, primers rapidly lose the ability

of optimal adhesion to the top coat), clean with mild soap and water, soft

bristle brush, and rinse and dry thoroughly. Lightly sand the surface and

remove all dust with a vacuum or tack cloth. Apply an additional coat of

primer designed for use with the nal top coat.

Finishing AuraLast

®

Wood

AuraLast wood is not nished any differently than any other wood, with

one exception: JELD-WEN does not recommend the use of water-based

alcohol. Paint all clad surfaces with a good-quality exterior water-based

100% acrylic latex or solvent-based paint. Spray applications will yield the

best results.

Renishing and Factory Painted Wood

We recommend renishing within every ve (5) years or if the surface

becomes dull, but before it cracks, peels, or akes. If the surface is not

still intact, thoroughly scrape all loose material off. If the surface is still

intact, and after any needed scraping, scuff sand all surfaces dull with 220

grit sandpaper or #1 steel wool and clean well. Prime only bare areas and

renish as recommended below.

Finishing Products

There are many different options for painting or staining. Visit a local

Finishing Product Recommendations

Primers (good-quality exterior water-based 100% acrylic latex):

• Primers seal wood surfaces and without them, a painted wood surface

may look at in porous areas.

• Some paint manufacturers offer low temperature primers that may still

be applied below 50°.

• Select primer appropriate for the top coat.

Paints (good-quality exterior water-based 100% acrylic latex or

solvent-based paint):

• Use paint designed for exterior/interior applications.

natural wood color and grain is obstructed, but the wood texture

isretained.

• Select a clear nish with resistance to water, wear, heat, solvents and

chemicals. Without these characteristics, the nished product may

deteriorate, compromising its integrity.

• Use a clear topcoat containing UV absorbers. Exterior nishing products

provide extra protection and durability for interior surfaces still exposed

to sunlight.

1. Observe weather conditions.

• Do not attempt painting/nishing in wet weather or any extreme

be measured with a hygrometer, found at a local hardware store or

home center.

• Paint/nish in a location that is well lit, but not in direct sunlight

and allows plenty of ventilation.

2. Check wood moisture content.

Do not begin project if wood moisture content exceeds 16%.

local hardware, home improvement or paint store) or gently sand

the surface with ne grit sandpaper. Fine, uffy or powder-like dust

means the wood is dry, but if the sandpaper lls with wood residue,

the wood is too wet.

3. Prepare enough material to complete the project.

1