HP ENVY 13 x360 User guide

HP ENVY x360 Convertible PC

(model number 13-y0XX)

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

Product notice

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel and Core are U.S. registered trademarks of

Intel Corporation. Microsoft and Windows are

either registered trademarks or trademarks of

Microsoft Corporation in the United States

and/or other countries. SD Logo is a trademark

of its proprietor.

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 10. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take full

advantage of Windows 10 functionality. See

http://www.microsoft.com for details.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors or

omissions contained herein.

First Edition: October 2016

Document Part Number: 902006-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do

not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs

or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 3

Locating hardware ................................................................................................................................................. 3

Locating software .................................................................................................................................................. 3

Right side ............................................................................................................................................................... 4

Left side ................................................................................................................................................................. 5

Display .................................................................................................................................................................... 6

Top .......................................................................................................................................................................... 7

TouchPad ............................................................................................................................................. 7

Lights ................................................................................................................................................... 8

Keys ..................................................................................................................................................... 9

Front ....................................................................................................................................................................... 9

3 Illustrated parts catalog .............................................................................................................................. 10

Service label ......................................................................................................................................................... 10

Computer major components .............................................................................................................................. 12

Miscellaneous parts ............................................................................................................................................. 14

4 Removal and replacement procedures preliminary requirements .................................................................... 15

Tools required ...................................................................................................................................................... 15

Service considerations ......................................................................................................................................... 15

Plastic parts ....................................................................................................................................... 15

Cables and connectors ...................................................................................................................... 15

Drive handling ................................................................................................................................... 16

Grounding guidelines ........................................................................................................................................... 17

Electrostatic discharge damage ........................................................................................................ 17

Packaging and transporting guidelines .......................................................................... 18

Workstation guidelines ................................................................................................... 18

Equipment guidelines ..................................................................................................... 19

5 Removal and replacement procedures ........................................................................................................... 20

Component replacement procedures .................................................................................................................. 20

Bottom cover ..................................................................................................................................... 20

Battery ............................................................................................................................................... 22

WLAN module .................................................................................................................................... 23

v

Solid-state drive ................................................................................................................................ 25

Speakers ............................................................................................................................................ 26

TouchPad ........................................................................................................................................... 27

RTC battery ........................................................................................................................................ 28

Card reader board .............................................................................................................................. 29

Fan ..................................................................................................................................................... 30

System board .................................................................................................................................... 31

Heat sink ............................................................................................................................................ 33

Display assembly ............................................................................................................................... 34

Audio jack module ............................................................................................................................. 37

Power connector cable ...................................................................................................................... 37

6 Using Setup Utility (BIOS) ............................................................................................................................. 39

Starting Setup Utility (BIOS) ................................................................................................................................ 39

Updating Setup Utility (BIOS) .............................................................................................................................. 39

Determining the BIOS version ........................................................................................................... 39

Downloading a BIOS update .............................................................................................................. 40

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 41

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 41

8 Specications .............................................................................................................................................. 43

Computer specications ...................................................................................................................................... 43

9 Backing up, restoring, and recovering ........................................................................................................... 45

Creating recovery media and backups ................................................................................................................ 45

Creating HP Recovery media (select products only) ......................................................................... 45

Using Windows tools ........................................................................................................................................... 46

Restore and recovery ........................................................................................................................................... 47

Recovering using HP Recovery Manager ........................................................................................... 47

What you need to know before you get started ............................................................. 47

Using the HP Recovery partition (select products only) ................................................. 48

Using HP Recovery media to recover .............................................................................. 48

Changing the computer boot order ................................................................................ 49

Removing the HP Recovery partition (select products only) ......................................... 50

10 Power cord set requirements ...................................................................................................................... 51

Requirements for all countries ............................................................................................................................ 51

Requirements for specic countries and regions ................................................................................................ 51

vi

11 Recycling .................................................................................................................................................. 53

Index ............................................................................................................................................................. 54

vii

viii

1 Product description

Category Description

Product Name HP ENVY x360 Convertible PC (model number 13-y0XX)

Processors Intel® Core™ i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB

L3 cache, dual core, 15-W)

Chipset Intel integrated soldered-on-circuit (SOC)

Graphics Internal graphics:

Intel HD Graphics 620

Universal memory architecture (UMA) graphics

Support for HD decode, DX12, and high-denition multimedia interface (HDMI) v2.0a

Panel 13.3-in, ultra high-denition (UHD) (3840×2160), white light-emitting diode (WLED), BrightView,

ultraslim-at (2.00-mm), UWVA, (eDP 1.3+PSR), TouchScreen display assembly with ush glass

design, 72% color gamut; typical brightness: 340 nits; 16:9 ultra wide aspect ratio

13.3-in, quad high-denition+ (QHD+) (3200×1800), WLED, BrightView ultraslim-at (2.60-mm),

UWVA, (eDP 1.2), TouchScreen display assembly with ush glass design, 72% color gamut; typical

brightness: 300 nits; 16:9 ultra wide aspect ratio

Memory One on-board system memory slot, non-accessible/non-upgradeable

Support for LPDDR3-1866 dual channel

Support for up to 16-GB maximum system memory in the following congurations:

●

16384-MB: (256-MB × 32 × 4 × 4 pieces)

●

8192-MB: (256-MB × 16 × 4 × 4 pieces)

●

4096-MB: (128-MB × 32 × 2 × 4 pieces)

Solid-state drive Solid-state drives:

Support for single PCIe M.2 solid-state drives conguration as storage (scope M.2 2280)

Support for the following solid-state drives:

●

1-TB PCIe NVMe M.2 solid-state drive supporting triple level cell (TLC)

●

512-GB PCIe NVMe M.2 solid-state drive supporting TLC

●

256-GB PCIe NVMe M.2 solid-state drive supporting TLC

Audio and video HP Wide Vision FHD and HD webcam with indicator light, 1080p by 30 frames per second,

BSI sensor, f2.2, 88° wide eld of vision;

Bang & Olufsen audio

Dual speakers with subwoofer

Support for HD Audio Boost (codec CX7700)

Integrated dual-array digital microphones with appropriate beam-forming, echo-cancellation,

and noise suppression software

Support for voice recognition

Support for HP Noise Cancellation

1

Category Description

Ethernet Integrated 10/100/1000 network interface controller (NIC)

Integrated 10/100 NIC

Sensors Accelerometer (for display panel rotation detection and to lock the keyboard and TouchPad

function; STMicro HP2DC2TR)

E-compass (STMicro HP9DS1TR)

Gyroscope (STMicro HP9DS1TR)

Sensor hub (integrated in processor SoC)

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Support for the Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 Wi-Fi + Bluetooth 4.2

Combo Adapter

Two M.2/PCIe WLAN antennas

External media cards Micro-Secure Digital (SD) media reader slot

Ports

●

Audio-in (mono microphone)/audio-out (stereo headphone) combination

●

AC Smart Pin adapter plug

●

HDMI v2.0a supporting up to 4096×2160 @ 60 Hz

●

RJ-45/Ethernet

●

USB 3.1 Gen 1 port with Type-A connector (3)

●

USB 3.1 Gen 1 port with Type-C connector

Keyboard/pointing devices Full-size, backlit, island-keyboard in Turbo Silver nish

TouchPad requirements:

●

ClickPad with image sensor

●

Multitouch gestures enabled

●

Support for Windows modern trackpad gestures

●

Taps enables as default

Power requirements Support for 45-W HP Smart AC adapter (non-PFC, 4.5-mm with mount) with C5, 1.00-meter

power cord

Support for 3-cell, 56-WHr, 4.96-AHr, Li-ion battery

Security Support for Discret Trusted Platfom Module (TPM) and fTPM 2.0

Operating system Preinstalled:

●

Windows 10

●

Windows 10 Home Professional

●

Windows 7 Professional 64- and 32-bit

For developed market (ML): Windows 10 Home High End ML and Windows 10 Home with

Oce365P High End AFO ML

For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home High End EM/SL/

China

Serviceability End user replaceable part: AC adapter

2 Chapter 1 Product description

2 External component identication

Locating hardware

To nd out what hardware is installed on your computer:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc

(select products only).

Locating software

To nd out what software is installed on your computer:

▲

Select the Start button, and then select All apps.

‒ or –

Select the Start button.

‒ or –

Right-click the Start button, and then select Programs and Features.

Locating hardware 3

Right side

Component Description

(1) Volume button Controls speaker volume on the computer.

●

Notebook:

◦

To increase the volume, press the edge closest to

the hinge.

◦

To decrease the volume, press the edge closest to

the TouchPad.

●

Tablet:

◦

To increase the volume, press the edge closest to

the TouchPad.

◦

To decrease the volume, press the edge closest to

the hinge.

(2) USB Type-C port Connects a USB device with a Type-C connector.

(3) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI)

device.

(4) USB 3.0 charging (powered) ports (2) Connect an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports

will not charge all USB devices or will charge using a low current.

Some USB devices require power and require you to use a

powered port.

NOTE: USB charging ports can also charge select models of cell

phones and MP3 players, even when the computer is o.

(5) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support optional

standalone microphones.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory, Safety,

and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps (required on some

products), select HP Help and Support, and then select

HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

4 Chapter 2 External component identication

Left side

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battery light

●

White: The AC adapter is connected and the battery is

fully charged.

●

Amber: The AC adapter is connected and the battery

is charging.

●

O: The battery is not charging.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal

fan to cycle on and o during routine operation.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports

will not charge all USB devices or will charge using a low current.

Some USB devices require power and require you to use a

powered port.

NOTE: USB charging ports can also charge select models of cell

phones and MP3 players, even when the computer is o.

(5) Power button

●

When the computer is o, press the button to turn on

the computer.

●

When the computer is on, press the button briey to

initiate Sleep.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

●

When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button down

for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

▲

Type power in the taskbar search box, and then select

Power & sleep settings.

‒ or –

Right-click the Start button, and then select Power Options.

Left side 5

Component Description

(6) Power light

●

On: The computer is on.

●

O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(7) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing

the computer.

2. Insert the card into the memory card reader, and then press

in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory

card reader.

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless

local area networks (WLANs).

(2) Internal microphones Record sound.

(3) Camera light On: The camera is in use.

(4) Camera Allows you to video chat, record video, and record still images.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas

immediately around the antennas free from obstructions.

6 Chapter 2 External component identication

Component Description

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country

or region.

To access this guide:

▲

Select the Start button, select All apps (required on some products), select HP Help and Support, and then select

HP Documentation.

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

Top 7

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all

capital letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

8 Chapter 2 External component identication

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

the esc key or the spacebar.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close

the Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

(5) Windows application key Displays options for a selected object.

Front

Component Description

Speakers Produce sound.

Front 9

3 Illustrated parts catalog

Service label

When ordering parts or requesting information, provide the computer serial number and model number

provided on the service tag.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of

the computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you

will probably be asked for the serial number, and possibly for the product number or the model number.

Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

Item Description Function

(1) Serial number (s/n) This is an alphanumeric identier that is unique to

each product.

(2) Part number/Product number (p/n) This number provides specic information about

the product's hardware components. The part number

helps a service technician to determine what

components and parts are needed.

(3) Warranty period This number describes the duration of the warranty

period for the computer.

(4) Model description This is the alphanumeric identier used to locate

documents, drivers, and support for the computer.

Component

(1) HP product name (select products only)

10 Chapter 3 Illustrated parts catalog

Component

(2) Model name (select products only)

(3) Product number

(4) Serial number

(5) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Service label 11

Computer major components

12 Chapter 3 Illustrated parts catalog

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