10 Symbols and conventions
Enterprise Edge 2.0 Call Center Set Up and Operation Guide P0911641 Issue 02
Symbols and conventions
The following conventions and symbols are used to describe features and their
operation.
Reference documents
For more information about Enterprise Edge 2.0 Call Center, refer to the Enterprise
Edge 2.0 Call Center Agent User Guide and the Enterprise Edge 2.0 Call Center
Reporting Set Up and Operation Guide.
9. Enterprise Edge 2.0 Call Center Lines
Administration
Provides information on how to add lines and assign an
call center queue. This chapter also explains how to view
and change line configuration, and set the Answer Lines
status.
10. Setting up Call Center general parameters Provides information on assigning the language of
Enterprise Edge 2.0 Call Center and setting up the
general parameters for Enterprise Edge 2.0 Call Center.
11. Monitoring Enterprise Edge 2.0 Call Center
call activity
Provides information on how to monitor Enterprise Edge
2.0 Call Center call activity using the Enterprise Edge 2.0
Call Center Status Feature Code.
12. Using Enterprise Edge 2.0 Call Center with
Enterprise Edge Voice Messaging
Provides information about the Enterprise Edge
Messaging routing features Custom Call Routing and the
Automated Attendant.
13. Enterprise Edge 2.0 Call Center operation
tips
Provides tips to improve the operation of the Enterprise
Edge 2.0 Call Center system.
14. Troubleshooting Enterprise Edge 2.0 Call
Center
Provides diagnostic and recovery procedures for
problems that might occur while setting up and operating
Enterprise Edge 2.0 Call Center. This chapter explains
how to reset the System Administrator password and how
to reset the operator password.
Appendix A: Enterprise Edge 2.0 Call Center
Programming Record
Provides a programming record to keep track of
Enterprise Edge 2.0 Call Center set up information.
Glossary Defines terms used in this guide.
Index Provides an alphabetical list of information contained in
this guide.
Convention Example Used for
Words in this special font
correspond to top line of
telephone display
Mbox Admin Display prompts. Used on single-line and two-line
display telephones.
An underlined word in this
special font corresponds to the
bottom line on telephone display
A
DMIN Indicates the Display button option you need to press
to proceed.
Appears on two-line display telephones
only.
Chapter Description