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NCR 7401 Web Kiosk
Release 2.3
Hardware User's Guide
16436
NCR
B005-0000-1254
Issue D
The products described in this book are licensed products of NCR Corporation.
NCR is a registered trademark of NCR Corporation.
Pentium is a registered trademark of Intel Corporation.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,
and firmware become available. NCR, therefore, reserves the right to change specifications without prior
notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this document,
consult with your NCR representative or NCR office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization,
and value of this book.
Address correspondence to:
Manager, Information Products
NCR Corporation
2651 Satellite Blvd.
Duluth, GA 30096
Copyright © 2001
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved
i
Preface
Audience
This book is written for hardware installer/service personnel, system
integrators, and field engineers.
Notice: This document is NCR proprietary information and is not to
be disclosed or reproduced without consent.
Safety Warnings
Fuse Replacement
For continued protection against risk of fire, replace only
with the same type and ratings of fuse.
Attention: Pour prévenir et vous protéger contre un risque de feu,
remplacer la fusible avec une autre fusible de même type, seulement.
Power Supply Cord Used as Disconnect Means
The power supply cord is used as the main disconnect
device. Ensure that the socket outlet is located/installed near the
equipment and is easily accessible.
Attention: Le cordon d'alimentation est utilisé comme interrupteur
général. La prise de courant doit être située ou installée å proximité du
matériel et être facile d'accés.
DO NOT connect or disconnect a printer, keyboard, or
any other terminal-powered peripheral while the terminal is
powered on. Doing so may result in peripheral or system damage.
Warning: The NCR 7401 must be mounted securely to prevent a
hazard. It must be installed in accordance with local building codes.
The post or wall on which the unit is mounted should be able to
withstand four times the weight of the unit, which is approximately
20 lbs. (9 kg).
ii
Lithium Battery Warning
Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type as recommended by the
manufacturer. Discard used batteries according to the manufacturer's
instructions.
Attention: Il y a danger d'explosion s'il y a remplacement incorrect de
la batterie. Remplacer uniquement avec une batterie du même type ou
d'un type recommandé par le constructeur. Mettre au rébut les
batteries usagées conformément aux instructions du fabricant.
Peripheral Usage
This terminal should only be used with peripheral devices that are
certified by the appropriate safety agency for the country of installation
(UL, CSA, TUV, VDE) or those which are recommended by NCR
Corporation.
Environmental Consciousness
NCR is demonstrating its concern for the environment by designing an
intelligent power management system into this terminal that operates
efficiently whether the system is in a stand-alone or network
environment.
iii
References
•
NCR 7401 Web Kiosk Hardware Service Guide
(B005-0000-1341)
•
NCR 7401 Web Kiosk Site Preparation Guide
(B005-0000-1255)
•
NCR 7401 Web Kiosk Software User's Guide
(B005-0000-1258)
•
NCR 7401/7454 Retail Terminal Parts Identification Manual
(B005-0000-1072)
•
NCR 74017454 Retail Terminal Diagnostics and Troubleshooting Guide
(B005-0000-1101)
•
NCR FitClient Software User's Guide
(B005-0000-1235)
iv
Table of Contents
Chapter 1:
Product Overview
Introduction ..................................................................1-1
Serial Number/Model Number Label........................1-2
Fixed-Angle Mount Label......................................1-2
Tilt-Mount Label.....................................................1-3
Hardware Modules.......................................................1-4
Base Unit .................................................................1-4
Hardware Options..................................................1-5
Terminal Components not Supported..............1-7
System Configuration Diagram...................................1-8
Kit Configuration Diagram..........................................1-9
Hardware Module Descriptions................................1-10
Processor Board....................................................1-10
Processor/Chip Set ..........................................1-10
Video Subsystem..............................................1-11
Ethernet 10/100Base-T LAN
Communications..............................................1-11
Wireless LAN Communications .....................1-12
Universal Serial Bus.........................................1-14
Serial Ports........................................................1-14
Hardware Monitor...........................................1-15
PCI Expansion Header.....................................1-15
IDE Header.......................................................1-15
Audio.................................................................1-15
Magnetic Stripe Reader....................................1-16
Touch Screen Controller..................................1-16
Processor Board Connectors............................1-16
v
Flash Disk..........................................................1-17
NCR Retail Specific Hardware........................1-17
Board BIOS........................................................1-20
Operator Display..................................................1-23
LCD Adapter Board.........................................1-23
LCD Backlight Inverter Module......................1-24
Touch Screen.....................................................1-24
Features .......................................................................1-25
Magnetic Stripe Reader........................................1-25
Printer Options.....................................................1-26
7401-K590 Self-Service Printer.........................1-26
7401-K580 Self-Service Printer.........................1-27
7158 Printer.......................................................1-28
7166 Printer.......................................................1-28
7194 Printer.......................................................1-29
7196 Printer.......................................................1-29
Other Integrated Devices and Indicators............1-30
Hard Disk Drive...............................................1-30
Reset Switch......................................................1-30
Internal Speaker................................................1-30
POS Connector Board......................................1-31
Motion Sensor...................................................1-31
Power/Status LED...........................................1-32
Power OK LED.................................................1-32
LAN Status LEDs .............................................1-32
Power Supply...................................................1-33
Integrated Scanner Module (Optional)...........1-33
Integrated Speaker Module (Optional)...........1-33
USB RS-232 Port Server....................................1-34
Integrated CD-ROM Drive (Tilt Mount
Model)...............................................................1-35
Additional Connectors (Pentium III Board).......1-36
vi
Compatibility ..............................................................1-37
LAN Communications.........................................1-37
Application Programmability..............................1-37
Operating System Information............................1-37
Migration.....................................................................1-38
Retail Applications...............................................1-38
Retail Peripherals .................................................1-38
Retail Systems.......................................................1-39
Platform.............................................................1-39
Networks...........................................................1-39
Platform Load...................................................1-39
Chapter 2:
Hardware Installation
Introduction ..................................................................2-1
Installation Summary.............................................2-1
Installation Restrictions................................................2-2
Connecting the Cables..................................................2-3
Fixed-Angle Mount (F504).....................................2-3
Fixed-Angle Mount (F503).....................................2-5
Cable Routing.....................................................2-7
Cable Connector Identification..........................2-9
Tilt Mount.............................................................2-10
Cable Routing...................................................2-11
Cable Connector Identification........................2-12
Installing Peripherals..................................................2-13
Installing a Transaction Printer...........................2-13
7401-K580 or 7401-K590 Self-Service Printer..2-13
7158 Printer.......................................................2-14
7166 Printer.......................................................2-15
7194 Printer.......................................................2-16
7196 Printer.......................................................2-17
vii
Installing a Cash Drawer .....................................2-18
Installing a Second Cash Drawer....................2-19
Installing PC Cards ..............................................2-19
Mounting a Fixed-Angle Mount Terminal...............2-23
Pedestal Mount.....................................................2-24
Wall Mount...........................................................2-25
Pole Mount............................................................2-27
Installing a Tilt Mount Terminal ...............................2-34
Wall Mount...........................................................2-35
Wall Mounting a Core Module..................................2-36
Finalizing the Installation...........................................2-38
Completing the OS Installation (WinNT).......2-38
Completing the OS Installation (Win98) ........2-38
Completing the OS Installation (Win95) ........2-39
Completing the OS Installation (DOS)............2-39
Setting Auto-Logon (WinNT Terminal)....................2-40
Installing a Serial Mouse............................................2-45
Calibrating the Touch Screen.....................................2-46
Calibration Using MicroTouch (Windows)........2-46
Calibration Using Microcal (DOS) ......................2-48
Calibration From the BIOS...................................2-49
Summary...........................................................2-50
Out-of-Box Failures..............................................2-50
Chapter 3:
Setup
Introduction ..................................................................3-1
Entering Setup without a Keyboard .....................3-1
Entering Setup Using a Keyboard.........................3-2
How to Select Menu Options.................................3-2
Restoring Factory Settings.....................................3-3
Setup Menus (Pentium)................................................3-4
viii
Main Menu..............................................................3-4
System Time and Date.......................................3-4
Legacy Diskette ..................................................3-4
Primary Master...................................................3-5
Memory Cache ...................................................3-6
Advanced Menu.....................................................3-8
I/O Device Configuration .................................3-8
Multiple ROM Menu........................................3-12
Plug and Play O/S ...........................................3-13
Reset Configuration Data ................................3-14
PS/2 Mouse ......................................................3-14
Large Disk Access ............................................3-15
Secured Setup Configurations.........................3-15
PCI Configuration............................................3-16
Security Menu Options ........................................3-19
Set Supervisor/User Password.......................3-19
Password on Boot.............................................3-20
Power Menu Options...........................................3-21
Power Savings ..................................................3-21
Fixed Disk.........................................................3-24
Video.................................................................3-24
IDE Drive/PCI Bus Monitoring......................3-24
Boot Menu Options ..............................................3-25
System Boot Sequence......................................3-25
Continuous POST.............................................3-25
Exit Menu Options ...............................................3-26
BIOS Default CMOS Values (Pentium)...............3-27
Main Values......................................................3-27
Advanced Values .............................................3-29
I/O Device Configuration ...............................3-29
PCI Configuration............................................3-30
ix
Interrupts (Pentium).............................................3-31
Memory Map (Pentium)......................................3-32
Setup Menus (Pentium III/Celeron).........................3-33
Main Menu............................................................3-33
System Time and Date.....................................3-33
Legacy Diskette ................................................3-34
Primary Master.................................................3-34
Advanced Menu...................................................3-35
Cache Memory .................................................3-36
I/O Device Configuration ...............................3-38
Serial Port x.......................................................3-38
Floppy Disk Controller....................................3-41
System Monitors...............................................3-47
Multiple ROM Menu........................................3-48
Advanced Chipset Control..................................3-50
ECC Config.......................................................3-52
Security Menu Options ........................................3-56
Set Supervisor/User Password.......................3-56
Diskette Access.................................................3-57
Fixed Disk Boot Sector.....................................3-57
Password on Boot.............................................3-58
Power Menu Options...........................................3-59
Power Savings ..................................................3-59
IDE Drive Monitoring......................................3-61
PCI Bus Monitoring .........................................3-61
Boot Menu Options ..............................................3-62
Exit Menu Options ...............................................3-63
BIOS Default CMOS Values (Pentium
III/Celeron)...........................................................3-64
Main Values......................................................3-64
Advanced Values .............................................3-65
Security Values.................................................3-70
x
Power Values....................................................3-70
Exit Values........................................................3-70
Interrupts (Pentium III/Celeron)........................3-71
Memory Map (Pentium III/Celeron)..................3-73
Chapter 4:
Operating System Recovery
Introduction ..................................................................4-1
Prerequisites............................................................4-1
Updating Procedures .............................................4-2
Completing the OS Installation (Win2000).......4-4
Completing the OS Installation (WinNT).........4-5
Completing the OS Installation (Win98) ..........4-5
Completing the OS Installation (Win95) ..........4-6
Completing the OS Installation (DOS)..............4-6
Gold Disk Contents ......................................................4-7
NCR 7401-22xx/35xx Win2000 Operating
System Recovery Software.....................................4-7
NCR 7401-22xx/35xx NT Operating System
Recovery Software..................................................4-8
NCR 7401-21xx/31xx NT Operating System
Recovery Software................................................4-10
NCR 7401-22xx/35xx Win98 Operating System
Recovery Software................................................4-12
NCR 7401-21xx/31xx Win98 Operating System
Recovery Software................................................4-13
OS Recovery from a Larger Disk Image....................4-14
Chapter 5:
BIOS Updating Procedures
Introduction ..................................................................5-1
Prerequisites............................................................5-1
Updating Procedures .............................................5-2
Chapter 6:
NCR 7401/7890 Scanner Differences
xi
Introduction ..................................................................6-1
Starting the 7401 Scanner Motor and Laser..........6-1
Programming the 7401 Scanner.............................6-3
7401 Scanner Default Settings................................6-4
Appendix A:
Cables
7401 Cables.............................................................A-1
Appendix B:
Feature Kits
7401 Kits..................................................................B-1
PCMCIA Modem
2336-K033
........................................B-6
Installing the PCMCIA Modem.............................B-6
Setting Up the PCMCIA Modem ..........................B-8
Set-Up Option 1..................................................B-8
Set-Up Option 2..................................................B-9
External CD-ROM Drive
2336-K007
..........................B-10
Hardware Installation..........................................B-10
Using the CD-ROM for OS Recovery and BIOS
Update...................................................................B-11
Installing the CD-ROM Drivers for Windows
Operation ..............................................................B-12
USB RS-232 Port Server (4 Port)
2336-K008
.............B-14
Installation Procedures ........................................B-15
Installing the Windows NT Drivers................B-15
Installing the Windows 95 Drivers .................B-15
Dual RS-232 Port
7401-K070
.......................................B-17
Installation Procedures ........................................B-18
Flash Disk
7454-K040 (8 MB) 7454-F041 (32 MB)
......B-20
Installation Procedures ........................................B-20
Install the Chip.................................................B-20
Set the BIOS Parameter....................................B-21
Install the Driver...............................................B-21
xii
Dual PCMCIA Port
7401-K060
...................................B-22
Installing the Dual PCMCIA Port .......................B-22
Wall-Mount Bracket with Keyboard Shelf
7401-
K540
.............................................................................B-25
Keyboard Installation...........................................B-26
Mounting the Shelf Bracket to a Wall.................B-31
Installing the Terminal to the Shelf Bracket .......B-32
Wall-Mount Bracket with Wide Keyboard Shelf
7401-K543
.....................................................................B-33
Keyboard Installation...........................................B-34
Installing the Mounting Bracket..........................B-44
Installing the Fixed-Angle Mount.......................B-45
Completing the Installation.................................B-46
Windows ME....................................................B-46
Windows NT ....................................................B-46
Pole-Mount Bracket with Keyboard Shelf
7401-
K541
.............................................................................B-47
Keyboard Installation...........................................B-48
Mounting the Shelf Bracket to a Pole..................B-48
Tilt-Mount Bracket for Keyboard Shelf
7401-K542
...B-56
Installing the Bracket to the Terminal.................B-57
Keyboard Installation...........................................B-57
Mounting the Terminal........................................B-58
Fixed-Angle Mount Tilt Bracket
7401-K536
..............B-59
Countertop Swivel Mount Bracket
7401-K535
..........B-63
Installation Notes.............................................B-63
Adjusting the Amount of Swivel ....................B-64
Installing the Countertop Swivel Mount
Bracket...............................................................B-66
Swivel Mount Bracket
7401-K534
..............................B-70
Installing the Swivel Mount Bracket...................B-71
xiii
Installing a Fixed-Angle Mount on the Swivel
Mount Bracket ......................................................B-74
Installing a Fixed-Angle Mount Tilt Bracket......B-79
Fixed-Angle Mount to Tilt Mount Conversion
7401-
K501
.............................................................................B-81
Removing the Core Module ................................B-81
Removing the Core Module (F503).................B-82
Removing the Core Module (F504).................B-84
Swapping the Hinge Pivot Assembly.................B-87
Removing the Power Supply from the Fixed-
Angle Mount.........................................................B-88
Installing the Power Supply in the Tilt Mount...B-89
Attaching the Tilt Base to the Core Module.......B-91
Connecting the Cables..........................................B-92
Self-Service Printer
7401-K580 and 7401-K590
..........B-93
Mounting the Printers..........................................B-93
Wall Mount (Printer only)...............................B-95
Pole Mount (Printer only)................................B-97
Wall Mount (Printer and Terminal)..............B-104
Pole Mount (Printer and Terminal)...............B-108
Loading Paper in the K580.................................B-117
Servicing the K580..............................................B-121
Loading Paper in the K590.................................B-122
Adjusting the Paper Spindle..........................B-122
Loading the Paper..........................................B-123
Clearing a Paper Jam......................................B-127
Servicing the K590..............................................B-129
Floor Standing Pedestal
2336-K052 2336-K053
.......B-130
Installing the Printer Spacer ..........................B-131
Installing the 7401-K580 or K590 Self Service
Printer..............................................................B-134
Pedestal Kit With Wide Keyboard Shelf
2336-K037
B-137
xiv
Integrated CD-ROM (Tilt Mount Model)
7401-K059
B-138
Kit Contents ........................................................B-138
Installation Procedures ......................................B-139
Serial Modem for 7194 Printer
7453-K641
...............B-147
Installation Procedures ......................................B-147
Usage Restrictions..............................................B-148
12.1" LCD No-Cabinet Feature
7401-F752 and 7401-
F753
............................................................................B-149
Installation Guidelines.......................................B-149
Mounting Specification Illustrations.................B-151
15" LCD No-Cabinet Feature
7401-F757
.................B-152
Installation Guidelines.......................................B-152
Mounting Specification Illustrations.................B-153
Index
xv
Revision Record
Issue Date Remarks
A Aug 00 First issue (separated 7401 and 7454 sections out of
B005-0000-1069)
B Feb 01 Updated to Release 2.2
Removed hardware service information from this
document which was previously called the
7401
Web Kiosk Hardware Installation and Service Guide
(B005-0000-1254) and renamed it the
7401
Web Kiosk
Hardware User's Guide
(B005-0000-1254). The
hardware service information was placed in a new
document, the
7401
Web Kiosk Hardware Service
Guide
(B005-0000-1341).
C June 01 Updated to Release 2.3
D Sept 01 Updated BIOS screens. Added PC Card
installation.
xvi
Radio Frequency Interference Statements
Federal Communications Commission (FCC)
Information to User
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause interference in which case the user
will be required to correct the interference at his own expense.
NCR is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. The correction of interference
caused by such unauthorized modification, substitution or attachment will be the
responsibility of the user. The user is cautioned that changes or modifications not
expressly approved by NCR may void the user's authority to operate the equipment.
Canadian Department of Communications
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
règlement sur le brouillage radioélectriques édicté par le ministrère des
Communications du Canada.
Voluntary Control Council for Interference (VCCI)
xvii
IEC & EN Laser Product Label
17325
Class IIa Laser Product.
Avoid Long-term Viewing
of Direct Laser Light.
IEC & EN 60825-1 CLASS 1 LASER PRODUCT
Appareil à Laser de classe IIa
Eviter Toute Exposition Prolongèe
de la vue à la lumiè re laser directe.
Class IIa Producto Laser. Tratè
De no ver directamente èl Rayo
Laser por mucho tiempò.
CAUTION: Laser
radiation when
open and interlock
defeated.
DO NOT STARE
INTO BEAM.
This laser module
does not comply
with 21CFR1040.
USE ONLY AS A
Component.
(Label is attached to laser
module inside the cabinet.)
Laser Power
The NCR 7401 Scanner is not intended for long-term viewing of direct
laser light. However, the unit is safe if used as intended. This scanner
meets the following laser/LED power requirements.
•
Class IIa CDRH (Center for Devices and Radiological Health)
•
Class IIa Laser—Avoid long-term viewing of direct laser light
•
Class 1 EN60-825 (Europäische Norm)
Following is the radiant energy of the laser/LED light as applied to
each of the specified requirements.
Accessible Emission Limit (CDRH Calculation) 0.99 Milliwatts
Accessible Emission Limit EN60 825-1:1994+AII:1996 0.81 Milliwatts
Use of controls or adjustments or performance of procedures
other than specified herein may result in hazardous radiation
exposure.
xviii
Declaration of Conformity
Manufacturer's Name
NCR Corporation
Manufacturer's Address
NCR Corporation
Retail Solutions Division – Atlanta
2651 Satellite Boulevard
Duluth, GA 30096-5810
Type of Equipment
Information Technology Equipment
Model Number
Class 7401
Electrical Ratings (Input)
100-120 V/200-240 V, 2.0 A/1.0 A, 50-60 Hz
NCR Corporation, 1700 South Patterson Boulevard, Dayton, OH 45459,
USA, declares that the equipment specified above conforms to the
referenced EU Directives and Harmonized Standards.
EU Directive Harmonized Standard(s)
89/336/EEC (EMC) EN 55022: 1987 (CISPR 22)
EN 50082-1, Part 1: 1992
IEC 801-2: 1984
IEC 801-3: 1984
IEC 801-4: 1988
73/23/EEC (Low Voltage) EN 60 950: 1992 +A1+A2:1993 +A3:1995
Director of Quality Assurance
NCR Corporation
Retail Solutions Division — Atlanta
2651 Satellite Boulevard
Duluth, GA 30096-5810
European Contact:
International IP Counsel
206 Marylebone Road
London, NW1 6LY, England
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