NCR 7401 Web Kiosk User manual

NCR 7401 Web Kiosk

Release 2.3

Hardware User's Guide

16436

NCR

B005-0000-1254

Issue D

The products described in this book are licensed products of NCR Corporation.

NCR is a registered trademark of NCR Corporation.

Pentium is a registered trademark of Intel Corporation.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,

and firmware become available. NCR, therefore, reserves the right to change specifications without prior

notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the

world. In some instances, photographs are of equipment prototypes. Therefore, before using this document,

consult with your NCR representative or NCR office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization,

and value of this book.

Address correspondence to:

Manager, Information Products

NCR Corporation

2651 Satellite Blvd.

Duluth, GA 30096

By NCR Corporation

Dayton, Ohio U.S.A.

i

Preface

Audience

This book is written for hardware installer/service personnel, system

integrators, and field engineers.

Notice: This document is NCR proprietary information and is not to

be disclosed or reproduced without consent.

Safety Warnings

Fuse Replacement

For continued protection against risk of fire, replace only

with the same type and ratings of fuse.

Attention: Pour prévenir et vous protéger contre un risque de feu,

remplacer la fusible avec une autre fusible de même type, seulement.

Power Supply Cord Used as Disconnect Means

The power supply cord is used as the main disconnect

device. Ensure that the socket outlet is located/installed near the

equipment and is easily accessible.

Attention: Le cordon d'alimentation est utilisé comme interrupteur

général. La prise de courant doit être située ou installée å proximité du

matériel et être facile d'accés.

DO NOT connect or disconnect a printer, keyboard, or

any other terminal-powered peripheral while the terminal is

powered on. Doing so may result in peripheral or system damage.

Warning: The NCR 7401 must be mounted securely to prevent a

hazard. It must be installed in accordance with local building codes.

The post or wall on which the unit is mounted should be able to

withstand four times the weight of the unit, which is approximately

20 lbs. (9 kg).

ii

Lithium Battery Warning

Danger of explosion if battery is incorrectly replaced.

Replace only with the same or equivalent type as recommended by the

manufacturer. Discard used batteries according to the manufacturer's

instructions.

Attention: Il y a danger d'explosion s'il y a remplacement incorrect de

la batterie. Remplacer uniquement avec une batterie du même type ou

d'un type recommandé par le constructeur. Mettre au rébut les

batteries usagées conformément aux instructions du fabricant.

Peripheral Usage

This terminal should only be used with peripheral devices that are

certified by the appropriate safety agency for the country of installation

(UL, CSA, TUV, VDE) or those which are recommended by NCR

Corporation.

Environmental Consciousness

NCR is demonstrating its concern for the environment by designing an

intelligent power management system into this terminal that operates

efficiently whether the system is in a stand-alone or network

environment.

iii

References

•

NCR 7401 Web Kiosk Hardware Service Guide

(B005-0000-1341)

•

NCR 7401 Web Kiosk Site Preparation Guide

(B005-0000-1255)

•

NCR 7401 Web Kiosk Software User's Guide

(B005-0000-1258)

•

NCR 7401/7454 Retail Terminal Parts Identification Manual

(B005-0000-1072)

•

NCR 74017454 Retail Terminal Diagnostics and Troubleshooting Guide

(B005-0000-1101)

•

NCR FitClient Software User's Guide

(B005-0000-1235)

iv

Table of Contents

Chapter 1:

Product Overview

Introduction ..................................................................1-1

Serial Number/Model Number Label........................1-2

Fixed-Angle Mount Label......................................1-2

Tilt-Mount Label.....................................................1-3

Hardware Modules.......................................................1-4

Base Unit .................................................................1-4

Hardware Options..................................................1-5

Terminal Components not Supported..............1-7

System Configuration Diagram...................................1-8

Kit Configuration Diagram..........................................1-9

Hardware Module Descriptions................................1-10

Processor Board....................................................1-10

Processor/Chip Set ..........................................1-10

Video Subsystem..............................................1-11

Ethernet 10/100Base-T LAN

Communications..............................................1-11

Wireless LAN Communications .....................1-12

Universal Serial Bus.........................................1-14

Serial Ports........................................................1-14

Hardware Monitor...........................................1-15

PCI Expansion Header.....................................1-15

IDE Header.......................................................1-15

Audio.................................................................1-15

Magnetic Stripe Reader....................................1-16

Touch Screen Controller..................................1-16

Processor Board Connectors............................1-16

v

Flash Disk..........................................................1-17

NCR Retail Specific Hardware........................1-17

Board BIOS........................................................1-20

Operator Display..................................................1-23

LCD Adapter Board.........................................1-23

LCD Backlight Inverter Module......................1-24

Touch Screen.....................................................1-24

Features .......................................................................1-25

Magnetic Stripe Reader........................................1-25

Printer Options.....................................................1-26

7401-K590 Self-Service Printer.........................1-26

7401-K580 Self-Service Printer.........................1-27

7158 Printer.......................................................1-28

7166 Printer.......................................................1-28

7194 Printer.......................................................1-29

7196 Printer.......................................................1-29

Other Integrated Devices and Indicators............1-30

Hard Disk Drive...............................................1-30

Reset Switch......................................................1-30

Internal Speaker................................................1-30

POS Connector Board......................................1-31

Motion Sensor...................................................1-31

Power/Status LED...........................................1-32

Power OK LED.................................................1-32

LAN Status LEDs .............................................1-32

Power Supply...................................................1-33

Integrated Scanner Module (Optional)...........1-33

Integrated Speaker Module (Optional)...........1-33

USB RS-232 Port Server....................................1-34

Integrated CD-ROM Drive (Tilt Mount

Model)...............................................................1-35

Additional Connectors (Pentium III Board).......1-36

vi

Compatibility ..............................................................1-37

LAN Communications.........................................1-37

Application Programmability..............................1-37

Operating System Information............................1-37

Migration.....................................................................1-38

Retail Applications...............................................1-38

Retail Peripherals .................................................1-38

Retail Systems.......................................................1-39

Platform.............................................................1-39

Networks...........................................................1-39

Platform Load...................................................1-39

Chapter 2:

Hardware Installation

Introduction ..................................................................2-1

Installation Summary.............................................2-1

Installation Restrictions................................................2-2

Connecting the Cables..................................................2-3

Fixed-Angle Mount (F504).....................................2-3

Fixed-Angle Mount (F503).....................................2-5

Cable Routing.....................................................2-7

Cable Connector Identification..........................2-9

Tilt Mount.............................................................2-10

Cable Routing...................................................2-11

Cable Connector Identification........................2-12

Installing Peripherals..................................................2-13

Installing a Transaction Printer...........................2-13

7401-K580 or 7401-K590 Self-Service Printer..2-13

7158 Printer.......................................................2-14

7166 Printer.......................................................2-15

7194 Printer.......................................................2-16

7196 Printer.......................................................2-17

vii

Installing a Cash Drawer .....................................2-18

Installing a Second Cash Drawer....................2-19

Installing PC Cards ..............................................2-19

Mounting a Fixed-Angle Mount Terminal...............2-23

Pedestal Mount.....................................................2-24

Wall Mount...........................................................2-25

Pole Mount............................................................2-27

Installing a Tilt Mount Terminal ...............................2-34

Wall Mount...........................................................2-35

Wall Mounting a Core Module..................................2-36

Finalizing the Installation...........................................2-38

Completing the OS Installation (WinNT).......2-38

Completing the OS Installation (Win98) ........2-38

Completing the OS Installation (Win95) ........2-39

Completing the OS Installation (DOS)............2-39

Setting Auto-Logon (WinNT Terminal)....................2-40

Installing a Serial Mouse............................................2-45

Calibrating the Touch Screen.....................................2-46

Calibration Using MicroTouch (Windows)........2-46

Calibration Using Microcal (DOS) ......................2-48

Calibration From the BIOS...................................2-49

Summary...........................................................2-50

Out-of-Box Failures..............................................2-50

Chapter 3:

Setup

Introduction ..................................................................3-1

Entering Setup without a Keyboard .....................3-1

Entering Setup Using a Keyboard.........................3-2

How to Select Menu Options.................................3-2

Restoring Factory Settings.....................................3-3

Setup Menus (Pentium)................................................3-4

viii

Main Menu..............................................................3-4

System Time and Date.......................................3-4

Legacy Diskette ..................................................3-4

Primary Master...................................................3-5

Memory Cache ...................................................3-6

Advanced Menu.....................................................3-8

I/O Device Configuration .................................3-8

Multiple ROM Menu........................................3-12

Plug and Play O/S ...........................................3-13

Reset Configuration Data ................................3-14

PS/2 Mouse ......................................................3-14

Large Disk Access ............................................3-15

Secured Setup Configurations.........................3-15

PCI Configuration............................................3-16

Security Menu Options ........................................3-19

Set Supervisor/User Password.......................3-19

Password on Boot.............................................3-20

Power Menu Options...........................................3-21

Power Savings ..................................................3-21

Fixed Disk.........................................................3-24

Video.................................................................3-24

IDE Drive/PCI Bus Monitoring......................3-24

Boot Menu Options ..............................................3-25

System Boot Sequence......................................3-25

Continuous POST.............................................3-25

Exit Menu Options ...............................................3-26

BIOS Default CMOS Values (Pentium)...............3-27

Main Values......................................................3-27

Advanced Values .............................................3-29

I/O Device Configuration ...............................3-29

PCI Configuration............................................3-30

ix

Interrupts (Pentium).............................................3-31

Memory Map (Pentium)......................................3-32

Setup Menus (Pentium III/Celeron).........................3-33

Main Menu............................................................3-33

System Time and Date.....................................3-33

Legacy Diskette ................................................3-34

Primary Master.................................................3-34

Advanced Menu...................................................3-35

Cache Memory .................................................3-36

I/O Device Configuration ...............................3-38

Serial Port x.......................................................3-38

Floppy Disk Controller....................................3-41

System Monitors...............................................3-47

Multiple ROM Menu........................................3-48

Advanced Chipset Control..................................3-50

ECC Config.......................................................3-52

Security Menu Options ........................................3-56

Set Supervisor/User Password.......................3-56

Diskette Access.................................................3-57

Fixed Disk Boot Sector.....................................3-57

Password on Boot.............................................3-58

Power Menu Options...........................................3-59

Power Savings ..................................................3-59

IDE Drive Monitoring......................................3-61

PCI Bus Monitoring .........................................3-61

Boot Menu Options ..............................................3-62

Exit Menu Options ...............................................3-63

BIOS Default CMOS Values (Pentium

III/Celeron)...........................................................3-64

Main Values......................................................3-64

Advanced Values .............................................3-65

Security Values.................................................3-70

x

Power Values....................................................3-70

Exit Values........................................................3-70

Interrupts (Pentium III/Celeron)........................3-71

Memory Map (Pentium III/Celeron)..................3-73

Chapter 4:

Operating System Recovery

Introduction ..................................................................4-1

Prerequisites............................................................4-1

Updating Procedures .............................................4-2

Completing the OS Installation (Win2000).......4-4

Completing the OS Installation (WinNT).........4-5

Completing the OS Installation (Win98) ..........4-5

Completing the OS Installation (Win95) ..........4-6

Completing the OS Installation (DOS)..............4-6

Gold Disk Contents ......................................................4-7

NCR 7401-22xx/35xx Win2000 Operating

System Recovery Software.....................................4-7

NCR 7401-22xx/35xx NT Operating System

Recovery Software..................................................4-8

NCR 7401-21xx/31xx NT Operating System

Recovery Software................................................4-10

NCR 7401-22xx/35xx Win98 Operating System

Recovery Software................................................4-12

NCR 7401-21xx/31xx Win98 Operating System

Recovery Software................................................4-13

OS Recovery from a Larger Disk Image....................4-14

Chapter 5:

BIOS Updating Procedures

Introduction ..................................................................5-1

Prerequisites............................................................5-1

Updating Procedures .............................................5-2

Chapter 6:

NCR 7401/7890 Scanner Differences

xi

Introduction ..................................................................6-1

Starting the 7401 Scanner Motor and Laser..........6-1

Programming the 7401 Scanner.............................6-3

7401 Scanner Default Settings................................6-4

Appendix A:

Cables

7401 Cables.............................................................A-1

Appendix B:

Feature Kits

7401 Kits..................................................................B-1

PCMCIA Modem

2336-K033

........................................B-6

Installing the PCMCIA Modem.............................B-6

Setting Up the PCMCIA Modem ..........................B-8

Set-Up Option 1..................................................B-8

Set-Up Option 2..................................................B-9

External CD-ROM Drive

2336-K007

..........................B-10

Hardware Installation..........................................B-10

Using the CD-ROM for OS Recovery and BIOS

Update...................................................................B-11

Installing the CD-ROM Drivers for Windows

Operation ..............................................................B-12

USB RS-232 Port Server (4 Port)

2336-K008

.............B-14

Installation Procedures ........................................B-15

Installing the Windows NT Drivers................B-15

Installing the Windows 95 Drivers .................B-15

Dual RS-232 Port

7401-K070

.......................................B-17

Installation Procedures ........................................B-18

Flash Disk

7454-K040 (8 MB) 7454-F041 (32 MB)

......B-20

Installation Procedures ........................................B-20

Install the Chip.................................................B-20

Set the BIOS Parameter....................................B-21

Install the Driver...............................................B-21

xii

Dual PCMCIA Port

7401-K060

...................................B-22

Installing the Dual PCMCIA Port .......................B-22

Wall-Mount Bracket with Keyboard Shelf

7401-

K540

.............................................................................B-25

Keyboard Installation...........................................B-26

Mounting the Shelf Bracket to a Wall.................B-31

Installing the Terminal to the Shelf Bracket .......B-32

Wall-Mount Bracket with Wide Keyboard Shelf

7401-K543

.....................................................................B-33

Keyboard Installation...........................................B-34

Installing the Mounting Bracket..........................B-44

Installing the Fixed-Angle Mount.......................B-45

Completing the Installation.................................B-46

Windows ME....................................................B-46

Windows NT ....................................................B-46

Pole-Mount Bracket with Keyboard Shelf

7401-

K541

.............................................................................B-47

Keyboard Installation...........................................B-48

Mounting the Shelf Bracket to a Pole..................B-48

Tilt-Mount Bracket for Keyboard Shelf

7401-K542

...B-56

Installing the Bracket to the Terminal.................B-57

Keyboard Installation...........................................B-57

Mounting the Terminal........................................B-58

Fixed-Angle Mount Tilt Bracket

7401-K536

..............B-59

Countertop Swivel Mount Bracket

7401-K535

..........B-63

Installation Notes.............................................B-63

Adjusting the Amount of Swivel ....................B-64

Installing the Countertop Swivel Mount

Bracket...............................................................B-66

Swivel Mount Bracket

7401-K534

..............................B-70

Installing the Swivel Mount Bracket...................B-71

xiii

Installing a Fixed-Angle Mount on the Swivel

Mount Bracket ......................................................B-74

Installing a Fixed-Angle Mount Tilt Bracket......B-79

Fixed-Angle Mount to Tilt Mount Conversion

7401-

K501

.............................................................................B-81

Removing the Core Module ................................B-81

Removing the Core Module (F503).................B-82

Removing the Core Module (F504).................B-84

Swapping the Hinge Pivot Assembly.................B-87

Removing the Power Supply from the Fixed-

Angle Mount.........................................................B-88

Installing the Power Supply in the Tilt Mount...B-89

Attaching the Tilt Base to the Core Module.......B-91

Connecting the Cables..........................................B-92

Self-Service Printer

7401-K580 and 7401-K590

..........B-93

Mounting the Printers..........................................B-93

Wall Mount (Printer only)...............................B-95

Pole Mount (Printer only)................................B-97

Wall Mount (Printer and Terminal)..............B-104

Pole Mount (Printer and Terminal)...............B-108

Loading Paper in the K580.................................B-117

Servicing the K580..............................................B-121

Loading Paper in the K590.................................B-122

Adjusting the Paper Spindle..........................B-122

Loading the Paper..........................................B-123

Clearing a Paper Jam......................................B-127

Servicing the K590..............................................B-129

Floor Standing Pedestal

2336-K052 2336-K053

.......B-130

Installing the Printer Spacer ..........................B-131

Installing the 7401-K580 or K590 Self Service

Printer..............................................................B-134

Pedestal Kit With Wide Keyboard Shelf

2336-K037

B-137

xiv

Integrated CD-ROM (Tilt Mount Model)

7401-K059

B-138

Kit Contents ........................................................B-138

Installation Procedures ......................................B-139

Serial Modem for 7194 Printer

7453-K641

...............B-147

Installation Procedures ......................................B-147

Usage Restrictions..............................................B-148

12.1" LCD No-Cabinet Feature

7401-F752 and 7401-

F753

............................................................................B-149

Installation Guidelines.......................................B-149

Mounting Specification Illustrations.................B-151

15" LCD No-Cabinet Feature

7401-F757

.................B-152

Installation Guidelines.......................................B-152

Mounting Specification Illustrations.................B-153

Index

xv

Revision Record

Issue Date Remarks

A Aug 00 First issue (separated 7401 and 7454 sections out of

B005-0000-1069)

B Feb 01 Updated to Release 2.2

Removed hardware service information from this

document which was previously called the

7401

Web Kiosk Hardware Installation and Service Guide

(B005-0000-1254) and renamed it the

7401

Web Kiosk

Hardware User's Guide

(B005-0000-1254). The

hardware service information was placed in a new

document, the

7401

Web Kiosk Hardware Service

Guide

(B005-0000-1341).

C June 01 Updated to Release 2.3

D Sept 01 Updated BIOS screens. Added PC Card

installation.

xvi

Radio Frequency Interference Statements

Federal Communications Commission (FCC)

Information to User

This equipment has been tested and found to comply with the limits for a Class A

digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide

reasonable protection against harmful interference when the equipment is operated in

a commercial environment. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instruction

manual, may cause harmful interference to radio communications. Operation of this

equipment in a residential area is likely to cause interference in which case the user

will be required to correct the interference at his own expense.

NCR is not responsible for any radio or television interference caused by unauthorized

modification of this equipment or the substitution or attachment of connecting cables

and equipment other than those specified by NCR. The correction of interference

caused by such unauthorized modification, substitution or attachment will be the

responsibility of the user. The user is cautioned that changes or modifications not

expressly approved by NCR may void the user's authority to operate the equipment.

Canadian Department of Communications

This digital apparatus does not exceed the Class A limits for radio noise emissions

from digital apparatus set out in the Radio Interference Regulations of the Canadian

Department of Communications.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les

limites applicables aux appareils numériques de la classe A prescrites dans le

règlement sur le brouillage radioélectriques édicté par le ministrère des

Communications du Canada.

Voluntary Control Council for Interference (VCCI)

xvii

IEC & EN Laser Product Label

17325

Class IIa Laser Product.

Avoid Long-term Viewing

of Direct Laser Light.

IEC & EN 60825-1 CLASS 1 LASER PRODUCT

Appareil à Laser de classe IIa

Eviter Toute Exposition Prolongèe

de la vue à la lumiè re laser directe.

Class IIa Producto Laser. Tratè

De no ver directamente èl Rayo

Laser por mucho tiempò.

CAUTION: Laser

radiation when

open and interlock

defeated.

DO NOT STARE

INTO BEAM.

This laser module

does not comply

with 21CFR1040.

USE ONLY AS A

Component.

(Label is attached to laser

module inside the cabinet.)

Laser Power

The NCR 7401 Scanner is not intended for long-term viewing of direct

laser light. However, the unit is safe if used as intended. This scanner

meets the following laser/LED power requirements.

•

Class IIa CDRH (Center for Devices and Radiological Health)

•

Class IIa Laser—Avoid long-term viewing of direct laser light

•

Class 1 EN60-825 (Europäische Norm)

Following is the radiant energy of the laser/LED light as applied to

each of the specified requirements.

Accessible Emission Limit (CDRH Calculation) 0.99 Milliwatts

Accessible Emission Limit EN60 825-1:1994+AII:1996 0.81 Milliwatts

Use of controls or adjustments or performance of procedures

other than specified herein may result in hazardous radiation

exposure.

xviii

Declaration of Conformity

Manufacturer's Name

NCR Corporation

Manufacturer's Address

NCR Corporation

Retail Solutions Division – Atlanta

2651 Satellite Boulevard

Duluth, GA 30096-5810

Type of Equipment

Information Technology Equipment

Model Number

Class 7401

Electrical Ratings (Input)

100-120 V/200-240 V, 2.0 A/1.0 A, 50-60 Hz

NCR Corporation, 1700 South Patterson Boulevard, Dayton, OH 45459,

USA, declares that the equipment specified above conforms to the

referenced EU Directives and Harmonized Standards.

EU Directive Harmonized Standard(s)

89/336/EEC (EMC) EN 55022: 1987 (CISPR 22)

EN 50082-1, Part 1: 1992

IEC 801-2: 1984

IEC 801-3: 1984

IEC 801-4: 1988

73/23/EEC (Low Voltage) EN 60 950: 1992 +A1+A2:1993 +A3:1995

Director of Quality Assurance

NCR Corporation

Retail Solutions Division — Atlanta

2651 Satellite Boulevard

Duluth, GA 30096-5810

European Contact:

International IP Counsel

206 Marylebone Road

London, NW1 6LY, England

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