7
Ifyouhavetroubleconnecting,pleasecheck:
Ensureyourfireisinstandbymode
Yourapplianceisinrangeofthenetwork
Yoursmartphone/tabletisconnectedtoyourhomenetwork
Ensurethelatestversionoftheappisinstalledonyourphoneortablet
Checkyournetworkhasagoodsignalstrength
Ifyouarestillexperiencingissues,pleaseuninstalltheappfromyourdeviceandreinstallthenrepeattheabove
steps.
AdvancedWi‐FiRouterGuidance
Pleaseseethebelowthewirelessfrequenciesthataretypicallyavailableinyourhome,inordertoconnectyour
Solusappliance,youwillneedtochoosefrequencynumber1.TheTuyaappwillnotworkonfrequencies2&3.
Typically,mostrouterswillconfiguretothesetappliancefrequency.Yournetworkproviderwillbeabletotellyouif
yourroutersettingiscompatible.
2.4GHz‐Thisfrequencycanprovideagreaterrangeatslowerspeeds
5GHz‐Thisfrequencycanprovideagreaterspeed,butatareducedrange
6GHz‐Thisisanewfrequency,anditcanprovidegreaterspeeds,butatareducedrange
Therangeofwirelesstransmissionscanreduceathighfrequencies,becauseatthoselevelstheydoencounter
difficultieswhentryingtopenetratethroughsolidobjects,theseobjectscanbestructural,orgeneralbuildingfabrics,
suchasmetalframework,walls&floors.
ForthebestpossibleconnectiontoyourSolusappliance,thelocationofyourwirelessrouterinrelationtoyour
applianceiskey:
Iftherearecertainareasofyourhomewhereyoufindyoursignaldrops,itmaybeduetoablockage.
Largeobjectscanoftenobstructorinterferewithawirelessconnection,soit'sbesttokeepyourrouteroffthe
groundandawayfromlargeritems.
Steerclearfromputtingyourrouterbehindthesofa,insideacabinetorbehindadoor‐althoughitlookstidy,ifyou
areexperiencinganissuethiscouldbethecauseaproblem.Youshouldalsokeepelectronicssuchasmicrowaves,
lamps,speakers,TVsandmonitorsasfarawayfromtherouteraspossible.
Ifissuesareencounteredwhentryingtoconnectyourappliance,ourbestadvicewouldbetofollowthebelow:
Checkthelocationoftheapplianceinrelationtothewirelessrouter,arethereanyobjectsthatmaybecausinga
problemwiththesignal?Checkifyouareexperiencingthesameconnectionproblemacrossotherdevices,youcan
dothisbycheckingtheirWi‐fistatus.Typicaldevicestobecheckedwouldbeyourmobilephone,tablet,laptop,or
evenyourTV.
Tryaddinganewdevicetoyourwirelessnetwork–thiswillverifythatthewirelesspassword&SSIDarecorrect.
Areyouusingwirelessextenders?Ifso,turnoffallwirelessextendersandaddtryaddinganewdevice(amobile
phoneforexample)inthesamelocationasyourwirelessrouter.ThisconfirmsthatyourWirelessrouterisaccepting
newdeviceswithoutissue.
Thelaststepwouldbetoresetthewirelessrouter.
TROUBLESHOOTING