2. ANBES
  3. D41
D41

ANBES D41 Troubleshooting guide

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Trouble Shooting
Q1: What should I do if the pairing failed?
A:
1) Put the earbuds back to the charging case and make sure
that they are off.
2) Take the earbuds out of the case and they are
automatically on.
3) Wait that the indicators flash white rapidly and earbuds
enter pairing mode.
4) Choose "ANBES D41" in your phone to pair.
If the pairing still fails, check the following points:
⚫
Make sure the earbuds and your Bluetooth device are next
to each other or within 3 feet and there are no obstacles
between.
⚫
There is no signal interference nearby (check the
"Connection is not stable" part in the next question for signal
interference conditions).
⚫
Try to reboot your Bluetooth device.
Q2: Why isn’t the sound clear/consistent sometimes?
A: Connection is not stable.
ANBES Bluetooth apply wireless transmission tech and signals
can be affected by obstacles, which results in intermittent sound
of earbuds, the circumstances are as follows:
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⚫
The distance between the earbuds and your Bluetooth device
exceeds 33 feet.
⚫
Signal transmission was blocked by obstacles or human body.
⚫
Affected by high-power electronic devices nearby.
⚫
There are other Bluetooth devices accessible nearby.
To resume stable connection between ANBES earbuds and your
Bluetooth device, try to avoid the above conditions and do the pairing
again following the steps in "Pairing Failed".
Q3: Why can’t the left and right earbuds connect
with each other?
A:
The two earbuds will connect with each other automatically if you
took them out of the charging box at the same time. If they don't,
please follow these tips to reconnect them.
1) Put them in the charging box and take them out at the same
time again.
2) If step 1 doesn't work, please click the MFB buttons of earbuds
at the same time until LED indicator flash white and also a voice
prompt indicating the two earpieces have connected with each other
and ready for connection of your devices.
Q4: Earbuds are connected to phone A. What should I do if I
want to pair earbuds with phone B when I am not able to
disconnect earbuds from phone A?
A:
1) Turn off the earbuds by pressing and holding the MFB
buttons for 5 seconds.
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2) Press and hold the MFB button of the left earbud until
the indicator flashes white rapidly and earbud enters
pairing mode.
3) Choose "ANBES D41" in phone B to pair and turn on
the right earbud.
Q5: Why is the power runs out fast?
A:
The earbuds playtime varies according to volume level and audio
content. The following conditions may cause fast power
consumption:
1) When the charging case is out of power and you put the
earbuds back into the case, the earbuds will not turn off
automatically. To avoid unwanted power consumption,
turn off the earbuds manually.
2) When the earbuds are being charged in the charging case
and the charging case is out of power, the earbuds will turn
on automatically. To avoid unwanted power consumption,
turn off the earbuds manually.
Q6: Why does no sound play when ANBES D41 are connected to
my PC via Bluetooth?
A:
You may need to change the default audio output on your PC to
"Bluetooth Headset".
1) Close all media applications in your PC (such as Windows
Media Player).
2). Open 'Control Panel' > 'Sounds and Audio Devices' > 'Audio'.
3). Change the default output device to 'Bluetooth Headset' in
Sound playback.
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