ZyXEL NAP353 User manual

Default Login Details

User’s Guide

NAP Series

NAP102 / NAP203 / NAP303 / NAP353

802.11ac Dual-Radio Nebula Cloud Managed Access Point

Note: Login is required only when VLAN or IP address

has to be changed.

Web Address http://(DHCP-assigned IP)

or

http://192.168.1.2

User Name admin

Password Assigned by NCC or 1234

Version 1.00 Edition 1, 02/2017

NAP Series User’s Guide

2

IMPORTANT!

READ CAREFULLY BEFORE USE.

KEEP THIS GUIDE FOR FUTURE REFERENCE.

This is a User’s Guide for a series of products. Not all products support all firmware features. Screenshots

and graphics in this book may differ slightly from your product due to differences in your product

firmware or your computer operating system. Every effort has been made to ensure that the information

in this manual is accurate.

Related Documentation

•Quick Start Guide

The Quick Start Guide shows how to connect the NAP and access the Web Configurator.

• Web Configurator Online Help

Click the help icon in any screen for help in configuring that screen and supplementary information.

•More Information

Go to support.zyxel.com to find other information on the NAP

.

Contents Overview

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Contents Overview

Introduction ............................................................................................................................................. 6

The Web Configurator ......................................................................................................................... 14

Dashboard ............................................................................................................................................ 18

Network ................................................................................................................................................. 20

Troubleshooting .................................................................................................................................... 24

Table of Contents

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Table of Contents

Contents Overview .............................................................................................................................3

Table of Contents.................................................................................................................................4

Chapter 1

Introduction ..........................................................................................................................................6

1.1 Overview .......................................................................................................................................... 6

1.1.1 Dual-Radio ............................................................................................................................... 6

1.2 Ways to Manage the NAP ............................................................................................................... 7

1.3 Good Habits for Managing the NAP .............................................................................................. 7

1.4 Hardware Connections ................................................................................................................... 8

1.5 LEDs .................................................................................................................................................... 8

1.5.1 NAP303 ..................................................................................................................................... 8

1.5.2 NAP203 ................................................................................................................................... 10

1.5.3 NAP102 ................................................................................................................................... 11

Chapter 2

The Web Configurator........................................................................................................................14

2.1 Overview ......................................................................................................................................... 14

2.2 Access .............................................................................................................................................. 14

2.3 Navigating the Web Configurator ............................................................................................... 15

2.3.1 Title Bar ................................................................................................................................... 15

2.3.2 Navigation Panel .................................................................................................................. 16

2.3.3 Warning Messages ................................................................................................................ 17

Chapter 3

Dashboard..........................................................................................................................................18

3.1 Overview ......................................................................................................................................... 18

3.1.1 What You Can Do in this Chapter ....................................................................................... 18

3.2 Dashboard ...................................................................................................................................... 18

Chapter 4

Network...............................................................................................................................................20

4.1 Overview ......................................................................................................................................... 20

4.1.1 What You Can Do in this Chapter ....................................................................................... 20

4.2 IP Setting ......................................................................................................................................... 20

4.3 VLAN ................................................................................................................................................ 21

Chapter 5

Troubleshooting..................................................................................................................................24

Table of Contents

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5.1 Overview ......................................................................................................................................... 24

5.2 Power, Hardware Connections, and LED .................................................................................... 24

5.3 NAP Access and Login .................................................................................................................. 25

5.4 Internet Access ............................................................................................................................... 26

5.5 Wireless Connections ..................................................................................................................... 27

5.6 Resetting the NAP ........................................................................................................................... 29

5.7 Getting More Troubleshooting Help ............................................................................................. 29

Appendix A Customer Support ....................................................................................................... 30

Appendix B Legal Information......................................................................................................... 36

Index...................................................................................................................................................47

NAP Series User’s Guide

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CHAPTER 1

Introduction

1.1 Overview

This User’s Guide covers the following models: NAP102, NAP203, NAP303 and NAP353. Your NAP is a

wireless AP (Access Point). It extends the range of your existing wired network without additional wiring,

providing easy network access to mobile users.

The NAP is managed and provisioned by the NCC (Nebula Control Center) automatically when it is

connected to the Internet. If you need to change the NAP’s VLAN setting or manually set its IP address,

access its built-in web-based configuration tool. You can check the NCC's AP > Monitor > Access Point

screen or the connected gateway for the NAP's current LAN IP address. Alternatively, disconnect the

gateway or disable its DHCP server function and use the NAP's default static LAN IP address

(192.168.1.2).

1.1.1 Dual-Radio

The NAP is equipped with dual wireless radios. This means you can configure two different wireless

networks to operate simultaneously.

Note: A different channel should be configured for each WLAN interface to reduce the

effects of radio interference.

http://192.168.1.2

http://nebula.zyxel.com

http://(DHCP-assigned IP)

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You could use the 2.4 GHz band for regular Internet surfing and downloading while using the 5 GHz

band for time sensitive traffic like high-definition video, music, and gaming.

Figure 1 Dual-Radio Application

1.2 Ways to Manage the NAP

You can use the following ways to manage the NAP.

Web Configurator

The Web Configurator allows basic NAP setup and monitoring using an Internet browser. This User’s

Guide provides information about the Web Configurator.

NCC (Nebula Control Center)

With the NCC, you can remotely manage and monitor the NAP through a cloud-based network

management system. See the NCC User’s Guide for more information.

1.3 Good Habits for Managing the NAP

Do the following things regularly to make the NAP more secure and to manage it more effectively.

• Change the system password through the NCC often. Use a password that’s not easy to guess and

that consists of different types of characters, such as numbers and letters.

• Write down the password and put it in a safe place.

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1.4 Hardware Connections

See your Quick Start Guide for information on making hardware connections.

1.5 LEDs

The LEDs of your NAP303 or NAP203 can be controlled by using the Suppression feature such that the

LEDs stay lit (ON) or OFF after the device is ready.

Following are LED descriptions for the NAP series models.

1.5.1 NAP303

The LEDs will stay ON when the NAP303 is ready. You can change this setting through the NCC (Nebula

Control Center).

Figure 2 NAP303 LEDs

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The following table describes the LEDs.

Table 1 NAP303 LEDs

LED COLOR STATUS DESCRIPTION

PWR/SYS Red Slow Blinking (On for 1s,

Off for 1s)

The NAP is booting up.

Green On

Red Off The NAP is ready for use.

Green On

Red On There is system error and the NAP cannot boot up, or the

NAP suffered a system failure.

Green Off

Red Fast Blinking (on for

50ms, Off for 50ms)

The NAP is undergoing firmware upgrade.

Green Off

Red Slow Blinking (blink for 3

times, Off for 3s)

The Uplink port is disconnected.

Green Off

Red Slow Blinking (blink for 2

times, Off for 3s)

The wireless module of the NAP is disabled or failed.

Green Off

Management Green On The NAP is managed by the NCC.

Slow Blinking (On for 1s,

Off for 1s)

The NAP is connected to the NCC, but not registered.

Amber Slow Blinking (blink for 3

times, Off for 3s)

The NAP is searching for (discovering) the NCC.

WLAN Green On The 2.4 GHz WLAN is active.

Off The 2.4 GHz WLAN is not active.

WLAN Green On The 5 GHz WLAN is active.

Off The 5 GHz WLAN is not active.

UPLINK Amber/

Green

On Amber - The port is operating as a 100-Mbps connection.

Green - The port is operating as a Gigabit connection

(1000 Mbps).

Blinking The NAP is sending/receiving data through the port.

Off The port is not connected.

LAN Amber/

Green

On Amber - The port is operating as a 100-Mbps connection.

Green - The port is operating as a Gigabit connection

(1000 Mbps).

Blinking The LAN port is sending/receiving data through the port.

Off The LAN port is not connected.

Locator White Blinking The Locator is activated and will show the actual location

of the NAP between several devices in the network.

Off The Locator function is off.

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1.5.2 NAP203

The LEDs will stay ON when the NAP203 is ready. You can change this setting through the NCC (Nebula

Control Center).

Figure 3 NAP203 LEDs

The following table describes the LEDs.

Table 2 NAP203 LEDs

LED COLOR STATUS DESCRIPTION

PWR/SYS Red Slow Blinking (On for 1s,

Off for 1s)

The NAP is booting up.

Green On

Red Off The NAP is ready for use.

Green On

Red On There is system error and the NAP cannot boot up, or the

NAP suffered a system failure.

Green Off

Red Fast Blinking (on for

50ms, Off for 50ms)

The NAP is undergoing firmware upgrade.

Green Off

Red Slow Blinking (blink for 3

times, Off for 3s)

The Uplink port is disconnected.

Green Off

Red Slow Blinking (blink for 2

times, Off for 3s)

The wireless module of the NAP is disabled or failed.

Green Off

Management Green On The NAP is managed by the NCC.

Slow Blinking (On for 1s,

Off for 1s)

The NAP is connected to the NCC, but not registered.

Amber Slow Blinking (blink for 3

times, Off for 3s)

The NAP is searching for (discovering) the NCC.

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1.5.3 NAP102

The following are the LED descriptions for your NAP102.

WLAN Green On The antenna switch is set to “Ceiling” for the radio.

The 2.4 GHz WLAN is active.

Amber On The antenna switch is set to “Wall” for the radio.

The 2.4 GHz WLAN is active.

Off The 2.4 GHz WLAN is not active.

WLAN Green On The antenna switch is set to “Ceiling” for the radio.

The 5 GHz WLAN is active.

Amber On The antenna switch is set to “Wall” for the radio.

The 5 GHz WLAN is active.

Off The 5 GHz WLAN is not active.

UPLINK Amber/

Green

On Amber - The port is operating as a 100-Mbps connection.

Green - The port is operating as a Gigabit connection

(1000 Mbps).

Blinking The NAP is sending/receiving data through the port.

Off The port is not connected.

LAN Amber/

Green

On Amber - The port is operating as a 100-Mbps connection.

Green - The port is operating as a Gigabit connection

(1000 Mbps).

Blinking The LAN port is sending/receiving data through the port.

Off The LAN port is not connected.

Locator White Blinking The Locator is activated and will show the actual location

of the NAP between several devices in the network.

Off The Locator function is off.

Table 2 NAP203 LEDs (continued)

LED COLOR STATUS DESCRIPTION

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Figure 4 NAP102 LED

The following are the LED descriptions for your NAP102.

Table 3 NAP102 LED

COLOR STATUS DESCRIPTION

Red Slow Blinking (On for 1s,

Off for 1s)

The NAP is booting up.

Green On

Red Off The NAP is ready for use.

Green On

Red Off The NAP’s wireless interface is activated.

Green On

Red Slow Blinking (blink for 3

times, Off for 3s)

The NAP is searching for (discovering) the NCC.

Green On

Red Off The NAP is connected to the NCC, but not registered.

Green Slow Blinking (On for 1s,

Off for 1s)

Red On The NAP failed to boot up or is experience system failure.

Green Off

Red Fast Blinking (On for

50ms, Off for 50ms)

The NAP is undergoing firmware upgrade.

Green Off

Red Slow Blinking (blink for 3

times, Off for 3s)

The Uplink port is disconnected.

Green Off

Chapter 1 Introduction

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Amber Slow Blinking (blink for 2

times, Off for 3s)

The wireless LAN is disabled or fails.

Green Off

Table 3 NAP102 LED (continued)

COLOR STATUS DESCRIPTION

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CHAPTER 2

The Web Configurator

2.1 Overview

The NAP Web Configurator allows easy management using an Internet browser.

In order to use the Web Configurator, you must:

• Use Internet Explorer 10.0 and later versions, Mozilla Firefox 36.0 and later versions, Safari 9.0 and later

versions, or Google Chrome 38.0 and later versions.

• Allow pop-up windows.

• Enable JavaScript (enabled by default).

• Enable Java permissions (enabled by default).

• Enable cookies.

The recommended screen resolution is 1024 x 768 pixels and higher.

2.2 Access

1 Make sure your NAP (Nebula AP) hardware is properly connected. See the Quick Start Guide.

2 Make sure your computer’s IP address is in the same subnet as the NAP’s IP address.

3 Browse to http://(NAP’s IP address). See Section 1.1 on page 6 for more information.

4 The Login screen appears.

Chapter 2 The Web Configurator

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5 Enter the user name (default: “admin”) and password (default: “1234”). If the NAP is being managed or

has been managed by the NCC, check the NCC's Site-Wide > Configure > General setting screen for

the NAP's current password.

6 Click Login.

2.3 Navigating the Web Configurator

The following summarizes how to navigate the web configurator from the Dashboard screen. This guide

uses the NAP102 screens as an example. The screens may vary slightly for different models.

Figure 5 The Web Configurator’s Main Screen

The Web Configurator’s main screen is divided into these parts:

• A - Title Bar

• B - Navigation Panel

• C - Main Window

2.3.1 Title Bar

The title bar provides some useful links that always appear over the screens below, regardless of how

deep into the Web Configurator you navigate.

Figure 6 Title Bar

The icons provide the following functions.

A

C

B

Table 4 Title Bar: Web Configurator Icons

LABEL DESCRIPTION

Logout Click this to log out of the Web Configurator.

Help Click this to open the help page for the current screen.

About Click this to display basic information about the NAP.

Chapter 2 The Web Configurator

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About

Click About to display basic information about the NAP.

Figure 7 About

The following table describes labels that can appear in this screen.

2.3.2 Navigation Panel

Use the menu items on the navigation panel to open screens to configure NAP features. Click the arrow

in the middle of the right edge of the navigation panel to hide the navigation panel menus or drag it to

resize them. The following sections introduce the NAP’s navigation panel menus and their screens.

Figure 8 Navigation Panel

Table 5 About

LABEL DESCRIPTION

Boot Module This shows the version number of the software that handles the booting process of the NAP.

Current Version This shows the firmware version of the NAP.

Released Date This shows the date (yyyy-mm-dd) and time (hh:mm:ss) when the firmware is released.

OK Click this to close the screen.

Chapter 2 The Web Configurator

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Dashboard

The dashboard displays general device information, and AP information in widgets that you can re-

arrange to suit your needs.

For details on the Dashboard’s features, see Chapter 3 on page 18.

Configuration Menu

Use the configuration menu screens to configure the NAP’s features.

2.3.3 Warning Messages

Warning messages, such as those resulting from misconfiguration, display in a pop up window.

Figure 9 Warning Message

Table 6 Configuration Menu Screens Summary

FOLDER OR LINK TAB FUNCTION

Network IP Setting Configure the IP address for the NAP Ethernet interface.

VLAN Manage the Ethernet interface VLAN settings.

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CHAPTER 3

Dashboard

3.1 Overview

Use the Dashboard screens to check status information about the NAP.

3.1.1 What You Can Do in this Chapter

• The main Dashboard screen (Section 3.2 on page 18) displays the NAP’s general device information,

and client information.

3.2 Dashboard

This screen is the first thing you see when you log into the NAP. It also appears every time you click the

Dashboard icon in the navigation panel. The Dashboard displays general AP information, and client

information in widgets that you can re-arrange to suit your needs. You can also collapse, refresh, and

close individual widgets.

Figure 10 Dashboard

The following table describes the labels in this screen.

Table 7 Dashboard

LABEL DESCRIPTION

Widget Settings (A) Use this link to re-open closed widgets.

Refresh Time Setting

(B)

Set the interval for refreshing the information displayed in the widget.

Refresh Now (C) Click this to update the widget’s information immediately.

Close Widget (D) Click this to close the widget. Use Widget Settings to re-open it.

AP Information

MAC Address This field displays the MAC address of the NAP.

Product Model This field displays the model name of the NAP.

2.4G Channel

Information

This field displays the channel number the NAP is using and its output power in the 2.4 GHz

spectrum.

B

C

D

A

Chapter 3 Dashboard

NAP Series User’s Guide

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5G Channel

Information

This field displays the channel number the NAP is using and its output power in the 5 GHz

spectrum.

Ethernet This field displays whether the NAP’s Ethernet port is connected and the IP address of the

gateway to which the NAP is connected.

Internet This field displays whether the NAP is connecting to the Internet.

Nebula

Connectivity

Status

This field displays whether the NAP can connect to the Zyxel Nebula Control Center (NCC).

Nebula Control

Center

Activation Status

This field displays whether the NAP has been registered and can be managed by the NCC.

Your Client Connection

Client IP This field displays the IP address of the wireless client from which you access the NAP’s web

configurator.

Client MAC This field displays the MAC address of the wireless client from which you access the NAP’s

web configurator.

AP Radio This field displays the number of spatial streams for the NAP.

Channel This field displays the channel number and channel bandwidth used by the connected

wireless client.

Current Tx/Rx

rate

This field displays the current transmission rate and reception rate of the connected wireless

client.

Signal This field displays the signal strength of the connected wireless client.

Table 7 Dashboard (continued)

LABEL DESCRIPTION

NAP Series User’s Guide

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CHAPTER 4

Network

4.1 Overview

This chapter describes how you can configure the management IP address and VLAN settings of your

NAP.

The Internet Protocol (IP) address identifies a device on a network. Every networking device (including

computers, servers, routers, printers, etc.) needs an IP address to communicate across the network.

These networking devices are also known as hosts.

Figure 11 IP Setup

The figure above illustrates one possible setup of your NAP. The gateway IP address is 192.168.1.1 and

the managed IP address of the NAP is 192.168.1.2 (default), but if the NAP is assigned an IP address by a

DHCP server, the default (192.168.1.2) will not be used. The gateway and the NAP must belong in the

same IP subnet to be able to communicate with each other.

4.1.1 What You Can Do in this Chapter

• The IP Setting screen (Section 4.2 on page 20) configures the NAP’s LAN IP address.

• The VLAN screen (Section 4.3 on page 21) configures the NAP’s VLAN settings.

4.2 IP Setting

Use this screen to configure the IP address for your NAP. To access this screen, click Configuration >

Network > IP Setting.

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