Sierra Wireless AirLink GL8200 Installation & User Manual

DocNo.FM5625issueCPage1

Touchsafe®Pro

WirelessNursecallSystem

_________________________________________________________________________________________________



GSMModem

Installation&UserGuide



Aidcalloperatesapolicyofcontinualproductimprovementand

reservestherighttomodifythespecificationofitsproducts.



Ifanyvariationtothedetailsinthisdocumentaresuspectedplease

contactAidcall’sTechnicalSupport.



 



Aidcall,abusinessunitofLegrandElectricLtd

CowleyRoad,BlythRiversideBusinessPark,Blyth,Northumberland,NE245TF.

T:+44(0)1670357431www.aidcall.co.uk

________________________________________________________________

DocNo.FM5625issueCPage2



CONTENTS



Section Topic Page

  

1 ProductOverview 3

2 ImportantSafetyInstructions 4

3 RegulatoryInformation 5

4 Maintenance&Care 5

5 GSMModemParts 6

6 GSMModemInstallation  7

7 Inserting/ExtractingtheSIMCard 10

8 TouchsafeProPanelSetup 11

9 PCSoftwareInstallation 13

10 RunningthePCSoftware 15

11 RequestGeneralInformation 16

12 RequestLogList 17

13 RequestATXList 18

14 RequestNightModeSettings 20

15 RequestTelecareList 20

16 RequestCommonCallList 21

17 RequestMap,Screen&WavLists 21

18 RequestPagingInformation 22

19 RequestStaffIDList 22

20 RequestPanelInformation 23

21 RequestZoneInformation 23

22 Specification 24



TS

DocNo.FM5625issueCPage3



1. PRODUCTOVERVIEW



TheGSMModemallowsanAidcallCustomerServicesEngineertoconnecttoaTouchsafeProNursecall

panelfromaremotePCtoperformonlinediagnostics.



TheGSMModemwillnormallybeconnectedtotheMasterPanelasthiswillhaveacopyofallthedata

usedtorunthesystemandafullsetofsystemlogs.PleasenotetheModemonlyallowsthesitedatatobe

viewedremotely,nochangescanbemadetothep

anelsetupviatheModemconnection.



TYPICALSETUP



RemoteSiteAidcallCustomerServices



Inordertosuccessfullyrunasessionwitharemotepanel,theremotepanelmustbeconfiguredtoallowa

connectiontoafixedIPaddress.ThiswillnormallybetheaddressofanADSLrouterandtheaddresswillbe

suppliedbytheInternetServiceProvider.Thepa

nelconnectstothefixedIPaddresswhichshouldthen

havebeensetuptoforwardtheinformationthroughtotherequiredPC.



Amodemconnectioncanonlybeestablishedbyringingthepanelfromarecognizedmobilephonenumber

previouslysetupinthepanelconfiguration,alternativelythesiteManagerwillhavetopresstheConnect

buttononthepanelwhenrequestedbytheCustomerServicesEngineer.



TheconnectionismadeonPort8080andthereforedataarrivingonthisportshouldbeallowed

throughtheFirewallfortherequiredaddress.



TheGSMModemiscompatiblewithTouchsafeProPanelV2.00asoftwareonwards.

TocheckthePanelsoftwareversionpressandholdthe“Supply:OK”buttoninthebottom

righthandcorneroftheMainScreenfor6secondsthenrelease.



Internet

GSMModem

Router

(FixedIPAddress)

PCorLaptop

192.168.168.228

Mobile

Phone

MasterPanel

DocNo.FM5625issueCPage4



2. IMPORTANTSAFETYINSTRUCTIONS



Readandunderstandtheseinstructionsbeforeuse.Keeptheseinstructionsforfuturereference.

Takecarewhenworkingonstepladdersduringinstallationorservice.



Donotdisassemblethisproductwhenconnectedtoapowersource.

Nouserserviceablepartsinside.Referallservicingtoqualifiedservicepersonnel.



Onlyusethemanufacturer’sPowerSupply(ModelNo.GT‐41062‐1812)suppliedwiththeModem.



Thisproductshouldbelocatedatleast2metresawayfromotherelectronicequipment.Failureto

providethisseparationmayresultinreducedradiorange.



Donotlocatethisproductabovearadiatororotherheatsource.



Donotexposetodirectsunlight.



Donotsubmergeinwateranddonotuseindamporhumidconditions.



Donotexposethisproducttodrippingorsplashingwater.

Liquidscancauseafailureand/orafirehazard.



Cleanwithahard‐surfacedisinfectantwipeoradampclothandanon‐abrasivecleaningproduct.

Polishwithadryduster.DONOTuseawetcloth.



Avoidusingharsh,abrasiveorcorrosivecleaningagentsordetergents(e.g.scouringpowders,bleaches,

polishes,etc.)whencleaningthisproduct.



Attheendofitslifethisproductshouldbedisposedofandrecycledinaccordancewiththe

environmentalregulations.SeetheRegulatoryInformationinsection3below.



ONTENTS

DocNo.FM5625issueCPage5



3. REGULATORYINFORMATION



ThissymbolontheproductindicatesitcomplieswithallrelevantEUDirectivesasrequiredbylaw.

Radio&TelecommunicationTerminalEquipment;R&TTEDirective1999/5/EC

SafetyofInformationTechnologyEquipment;EN60950‐1

ElectroMagneticCompatibility;EMCEN301489‐1

RestrictionofHazardousSubstances;RoHS2002/95/EC

Acopyofthecomp

leteDeclarationofConformityisavailablefromSierraWireless.



ThissymbolontheproductindicatesitisclassedasElectricalorElectronicEquipmentandshouldnotbe

disposedofwithothercommercialwasteattheendofitsworkinglife.



TheWasteofElectricalandElectronicEquipment(WEEE)Directive(2012/19/EU)hasbeenputinplace

torecycleproductsusingthebestavailablerecoveryandrecyclingtechniquestominimiseimpactonthe

environment,treathazardoussubstancesandavoidincreasinglandfill.



Forproductdisposalpleasecontactyoursupplierandcheckthetermsandconditionsofthepurchase

contractandensurethisproductisnotmixedwithothercommercialwastefordisposal.



NTENTS

4. MAINTENANCE&CARE



ForpeaceofmindandtoensureyoursystemismaintainedtothehigheststandardAidcallrecommendan

annualmaintenancecontract.Thiswillprovidevitalassistanceintimesofneedfromanationwideteamof

trainedServiceEngineerswhospecialiseinwirelessNursecallsystems.



Apreventativemaintenancevisit(PMV)isalsoavailablefromAidcall,thiscoversthereplacementofall

batteries,afullsystemtest,softwareupdates(whereapplicable)andaServiceCertificate.



FormoreinformationonMaintenanceContractPackagesandPMV’spleasecontactourcustomerservices

teamon01670357431orvisitourwebsite;www.aidcall.co.uk/healthcare/support/maintenance



ANNUALMAINTENANCE



TheGSMModemdoesnotrequireanyregularmaintenance .IfaModemsho ws signsofexternaldamageit

shouldbereplacedimmediatelybyaServiceEngineer.Productsneedingrepaircanberetur nedviathe

website;www.aidcall.co.uk/health care/support/repair 



DocNo.FM5625issueCPage6



5. GSMMODEMPARTS



TheGSMModempartsareidentifiedbelow;

AidcallPartNo.ZNC520



IMPORTANT:theGSMModemdoesnotcontainastandbybatterysoremoted iagnostics

cannotbeperformedduringamainsfailure.



PowerSupply&Adapters

Antenna&RFAdapter

AdaptiveCable

Modem

SIMCard

EnclosureDimensions:

180mmx180mmx48mm(HxWxD)



ThishousestheModem,Antenna,and

AdaptiveCable

WallMountedABSEnclosure

DataCable(5m)

DocNo.FM5625issueCPage7



Made in the UK by Legrand Electric Ltd.

No user servi cable p arts inside case

SOFTWARE

LABEL

SERIAL No.

LABEL

6. GSMMODEMINSTALLATION



TheGSMModemrequiresconnectiontothemainssupplyviaalocal un‐switched13Amainssocketanda

hardwireddataconnectiontotheTouchsafeProMasterPanel.



TheModemissuitableforindoorlocationsonly–NEVER

fitexternally.

TheModemshouldbefixedtothewallsothetopoftheenclosureisaminimumof300mmfromtheceiling.



IMPORTANT:AVOIDLOCA TINGTHEMODEM…



WITHIN2METRESOF

OTHERELECTRONIC

EQUIPMENT

DIRECTLYABOVEA

HEATER

INDIRECTSUNLIGHT NEARTOSPLASHING

WATER



IMPORTANT:constructionmaterialssuchasfoilbackedplasterboard,reinforced

concreteorstonewallsmayreducesignalstrengthandeffectperformance.



TouchsafeProMasterPanel

Un‐switched13A

MainsSocket

PlugTopPSU

1mLead

5mMax

GSMModemEnclosure

UNSWITCHED

13A SOCKET

WITHIN 1 METRE

OF MODEM

CABLE ENTRY

FROM TOP

(Data)

(Power)

DocNo.FM5625issueCPage8



6.GSMMODEMINSTALLATION



Removethe2No.M3x10mmscrewsfromthetopfaceoftheenclosure…





Liftoffthesmallertopcoverandremovethe2Poziscrewsholdingthelowercover…







IMPORTANT:theGSMModemshouldonlybeopenedduringinstallationandservice.

Itmustbescrewedshutatallothertimestopreventtheriskofelectricshock.



Withthe2screws

removedpullthetop

edgeofthelower

covertowardsyou

anditwillun‐clip

itselffromthe

bottomed

efixin

APoziscrewdriverwillberequired

LL

Remove2Pozi’s

fromlowercover

DocNo.FM5625issueCPage9



6.GSMMODEMINSTALLATION



Selectthebestlocationobservingtherulesshownonpage7andfixtheModemenclosuretothewallwith

4xNo.6x1”Poziscrewsthroughthe4cornerfixingholes“A”shownbelow.



DATACONNECTION



Plugthe9pin“D”plugofthe5mlongDataCableintotheTouchsafeProMasterPanelCOM1(asshown

below)androutethecableoutoftheenclosuretotheModem.The5mcableprovidedcanbecut‐downin

lengthbutDONOTextendanylonger.Connectusingth

ecolourcodebelowtothe3screwterminalsonthe

shortDataCablepluggedontotheAdaptiveCableinsidetheModemenclosure.







PSUCONNECTION



TheplugtopPSUmodulehas1metreoflowvoltagecable.

Thisshouldbepluggedintoanun‐switched13Asocketwiththelowvoltagecableenclosedinconduitor

trunkingbetweenthemainssocketandtheModem.

Plugthe2pinPSUconnectorintotheAdaptiveCableinsidetheModemen

closure.



142mm

155mm

A

UP

Connect5mDataCable

toCON15ontheMain

PCBlocatedinsidethe

TouchsafeProMaster

Panel

A

EnsuretheFerriteis

insidetheTouchsafe

ProPanelandnotin

contactwiththePCB

Connect

DataCables

usingcolour

codeshown

here

PlugPSUintothe

AdaptiveCableand

aMainsSupply

Usecableentry

holehere

DocNo.FM5625issueCPage10



7.INSERTING/EXTRACTINGTHESIMCARD



InserttheSIMCard(AidcallPartNo.W01825)intotheModemSIMsocketasshownbelow...



ToextracttheSIMCard;opentheSIMsocketflapandpushtheSIMCarduntilyouhearaclick,releaseand

theSIMCardwill

springoutali

ttleway.RemoveandclosetheSIMsocketflap.



1. OpentheSIMsocketflap

andpreparetheSIMcard

inthecorrectpositionas

shownhere

2. SlidetheSIMcardinto

theSIMsocket

3. PushtheSIMcardallthe

wayinuntilyouheara

clicksound

4. ClosetheSIMsocketflap

DocNo.FM5625issueCPage11



8.TOUCHSAFEPROPANELSETUP



GototheTo uchsafeProMasterPanel(ID1),LogonasanEngineerorManagerandselecttheGSMModem

option…



AcceptCallFrom:Ifthetelephonenumberoftheengineerisenteredintothistestboxandanengineer

makesamobilecalltothepanel,

thenu

mberwillbecomparedtotheincomingcallandifthereisamatch,

thepanelwillinitiateanIP connectiontotheRemoteIPAddress.



RemoteIPAddress:ThisisthenumberoftheRoute rconnectedtotheinternetintheinitiatorsbuilding.

Bydefaultthisissetto82.69.230.11.Ifrequired,thiscanbec

hangedtoanIPaddresschosenbythe

Engineer.IftheIPaddresshasbeenchangedandAidcallarerequiredtoconnect,thentheusershould

selectthe“ConnectToAidcall”checkbox.ThiswilloverridetheIPaddressshownintheboxaboveit.

Intheeventthatadifferententryisre

quired,itispossibletoaddafiletothe“Site”directoryontheSD

cardcalled“AidcallIP.txt”.ThisfilecanbesettotherequiredIPaddresse.g.10.23.10.45.

Ifthisisdone,checkingthe“ConnectToAidcall”checkboxwillresultinanIPconnectionbei

ngmadetothe

addresscontainedwithinthefile.



SIMNumber:ThisisthenumbersuppliedwiththeSIMcardthatisinsidetheGSMModemandmustbe

enteredmanuallyfromthedocumentationsuppliedwiththeSIM.ThisisthenumberthattheEngineerwill

calltoinitia

teaconnection.



APNDetails:TheunitshouldbesuppliedwithaCSLDualCommSIM.Ifthisisnotthecase,theAPNdetails

oftheSIMshouldbeenteredinthe”APNDetails”box.TheinformationabovetheAPNDetailsbox

indicatesthesignalstrengthoftheGS

MModemcoveragewithrespecttotheGSMnetwork.



Sessions:Thiswillnormallybesetto1whena connectionisinprogress.Failuretocloseaconnectionina

controlledmannermayresultinthisvaluebeingincrementedeachtimeaconnectionismadeandnot

closeddowninacontrolle

dmanner.Ifthisnumberreaches32 theunitwillnotconnect untilthemodem

hasbeenpowereddownandbackuportheResetbuttonhasbeenpressed.



IftheModemisdetectedbythepanel,theCONNECTbuttonwill beenabledandtheSignalStrengthwill

showavalidvalue.Asana

lternativetoanEngineerdiallingintothepanel,theCONNECTbuttoncanbe

pressedandthatwillstartaconnection.



Figure1

Theconfigurationscreenisshownhere.

Seebelowfordetailsonsetup.

Note:thisonlyneedstobesetonthe

MasterPanel(ID1)towhichtheModem

isconnected.

PresstheSavebuttonthenClosetoexit.

DocNo.FM5625issueCPage12



8.TOUCHSAFEPROPANELSETUP



TextErrorToCaller:Ifthepanelcannotmakeaconnection totheremoteIPaddress,anSMScanbesentto

themobilenumberenteredinthe“AcceptCallFrom”field.

ThiswillindicatetheIPaddressthatitisattemptingtoconnectto,thesignalstrengthandthestageofth

e

connectionatwhichthefailureoccurred,e.g.



SignalStrength:ThesignalstrengthlevelcanbeinterrogatedbypressingtheSIGNALSTRENGTHbutton.

TheGSMmodemshouldbepositionedtoensurethatithasthest rongestmobilesignalstrength.

Atestcallshouldbemadetoensurethatthesystemisfullyfunctional.



ClearList:Textcanbeclea

redfromthelistboxbypressingtheCLEARLISTbutton.Thescreenimagein

Figure1aboveshowsthemessagepresentedwhennomodemisconnected.Theotherinformationshows

thestateoftheconnectionduringthecallsequencesuchasErrorsandconnectionstates.



Save:Thesettingscanbes

avedtoafilesothattheyareavailablethenexttimetheGSMisusedby

pressingtheSAVEbutton.



DisconnectIn:Thisshowsacountdownperiod.Ifnocommunicationisreceivedduringaconnectionfrom

theremoteuserforapprox2minutes,thepanelwillstarttodisco

nnectfromtheremotePC.

Everytimeanewcommandis received fromtheremoteuser,thetimerisrefreshed.

IntheeventthattheManagerofthesitewantstoclosetheGSMconnectionthentheRESETMODEM

buttonshouldbepressedtoperformacontrolled sh utdown.Theconnectionisclosedoncethemessage

COMPLETEisshownbelowtheCONNEC

Tbutton.



DocNo.FM5625issueCPage13



9.PCSOFTWAREINSTALLATION



TheWindowssoftwareinstallerwillconsistof2files;Setup.exeandTSPGSMModem.msi

DoubleClickontheSetup.exefileandfollowtheinstallprocess…



ClickNext…



Thiswillinstalltheappl ication intotheProgramFilesdirectoryasshownabove.

Theexamplehereshowsthatitwillbeinstalledforallusers.ClickNext…



DocNo.FM5625issueCPage14



9.PCSOFTWAREINSTALLATION



Youmaybepromptedtoallowtheinstalloftheapplication… 



ClickYes.Theinstallerwillrunanduponcompletion thefollowingmessagewillbedisplayed; 



ClickClose.

AshortcutwillhavebeencreatedonthedesktopofyourPC.

Theshortcutiscalled“TSPGSMModem”



9.



.PCSOFTWAREINSTALLATION

DocNo.FM5625issueCPage15



10.RUNNINGTHEPCSOFTWARE



DoubleClickontheshortcuttorunthesoftware,thefollowingapplicationwillappear…



Note:theremoteTouchsafePropanelmustbeconfiguredtoallowtheconnection andtheconnection

processmustbestartedbyeitherpressingthe“Connect”buttonattheremotepanelorbydiallingintothe

panelfromamobilephone.



Eachofthetabbedpagescanbeusedtocollecttherequireddatafromtheremotepanel.



Oncethepanelhasconnected,itsconnectionstatusisshowninthelowerleftoftheapplicationanda

timerwilldecrementtoshowtheremainingconnectiontime.Ifnofurtherrequesttothepanelismade,

thetimerinthepanelwillcounttozeroandbegindisconnectionfromthePCa

pplication.Iffurther

requeststothepanelaremadebeforethedisconnecttimeouthas lapsed,thetimerisrefreshed.The

timeoutissetto2minutes.OncethePCapplicationdetectsthatthereislessthan30secondsof

connectiontimeleft,the“RemoteDisconnectTimer”willflashbetweenRedan

dBlacktextasawarning.





IfatanytimetheClose bu ttonispressed,theremotepanelwilldetect thattheIPlinkbetweenthe

twohasbeenbrokenandwillbeginthedisconnectionphasewiththeGSMmodem.



DocNo.FM5625issueCPage16



11.REQUESTGENERALINFORMATION



Pressthe“RequestGeneralInformation”buttontodisplayinforma tionrelatingtothegeneralsettingsof

thepanelsuchasDate,Time,NetworkID,Preambleandsoftwareversionsofthepanel;



Note:thisinformationcanbesavedatanytimeforfuturereference.Bydefaultthedatawillbesavedto

C:\Temp\SiteName.Theusershouldeditthebottomrighthandcornertextboxifaspecificsitenameis

required.Ifthedirectoriesdonotexist,theapplicationwillattempttocrea

tethem.



DocNo.FM5625issueCPage17



12.REQUESTLOGLIST



Pressthe“RequestLogList”buttontodisplayalistoftheavailablelogfiles.Thedatamaytakeawhileto

arriveifitisalargefileandthe“PleaseWaitCollectingData…”messagewillbeshown.



Individualfilescanthenbeselectedfromthedropdownboxandthatfilecanberequestedbypressingthe

“RequestLogFile”button.



Oncethedatacollectioniscompleteit willbedisplayedinthelistbox;



9.



L

DocNo.FM5625issueCPage18



13.REQUESTATXLIST

OGFILES

Pressthe“RequestATXList”buttontodisplayalistofallATX’sonthesite.



AnindividualATXfilecanthenbeselectedfromthedropdownboxandthatfilecanberequestedby

pressingthe“RequestATX”button.TypicaldataforanATXisshownbelow; 



IfthereisarequirementtoaddaCallPointtoasite,anexistingunitcanbecloned.



Note:cloningaunitcanonlybeperformedwithinthesameZone.Ifaunitwereallowedtobeclonedinan

unknownzone,radiocoveragemaybecompromisedandisthereforenotall owed. 



Oncethedevicehas beenrequested,the“Clone”buttoncanbepressedandadevicecanbecloned.



Theclonescreenbelowshowsthepanelsthatthedeviceissettobeshownon.TheName,HouseCodeand

IDcanbechangedtosuitrequirements.



DocNo.FM5625issueCPage19



13.REQUESTATXLIST



Oncetherequiredparametershavebeenentered,theycanbetransmittedtothepanel.Aconfirmation

promptwillbedisplayed;



Ifthedataissenttothemainpanel,itwillbedistributedtotheotherpanelsonthesystem.

ThismeansthatoncethisnewCallPointhasarrivedonsiteitcanbeactivatedonthesystem.



Note:cloningoftheFollowMeLightsisnotallowed;thiskindofc

onfigurationwouldbeperformedbyan

Engineerduringamain tenancevisit.AdditionofCallPointsetc.thatarenotcoveredintheexistingzon es

shouldalsobeaddedtothesystembyanEngineerduringa sitevisit.



DocNo.FM5625issueCPage20



14.REQUESTNIGHTMODESETTINGS



Pressthe“RequestNightMode”buttontodisplayallNightModesettingsonthesite;



15.REQUESTTELECARELIST



Pressthe“RequestTelecareList”buttontodisplayalistofallTelecaredevicesonthesite.



AnindividualTelecarefilecanthenbeselectedfromthedropdownboxandthatfilecanberequestedby

pressingthe“RequestTelecareDevice”button.Theimagebelowshowsthescreenoncethedatafora

Telecaredevicehasbeenreceived.



Sierra Wireless AirLink GL8200 Installation & User Manual

Related papers

Other documents