VT9012
This manual has all the feature operations and troubleshooting
necessary to install and operate your new VTech telephone.
Please review this manual thoroughly to ensure proper
installation and operation of this innovative and feature
rich VTech product. For support, shopping, and
Congratulations
on purchasing your new VTech product.
Before using this telephone, please read the
Important safety instructions
of this manual.
everything new at VTech, Please call our
or Customer Service Centre at 852-2776 3223
Technical Inquiry Hotline at 852-2667 7433
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.
Use a damp cloth for cleaning.
4. Do not use this product near water (for example, near a bathtub, k
itchen sink, or swimming pool).
5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
6.
Slots and openings in the back or bottom of the telephone base and handset are provided for
ventilation. To protect them from overheating, these openings must not be blocked by placing the
product on a soft surface such as a bed, sofa or rug. This
product should never be placed near or
over a radiator or
heat register. This product should not be placed in any area where proper
ventilation is not provided.
7. This product should be operated only from the type of power source indicated on the marking label.
If you are not sure of the type of power supply in your home, consult your dealer or local power
company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be
walked on.
9.
Never push objects of any kind into this product through slots in the base or handset as they may
touch dangerous voltage points
or short out parts that could result in a risk of fire or electric shock.
Never spill liquid of any kind on the product.
10.
To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service
facility. Opening or removing
parts of the telephone base or handset other than specified access
doors may
expose you to dangerous voltages or other risks.
Incorrect reassembling can cause
electric shock when the product is subsequently used.
11. Do not overload wall outlets and extension cords as this can result in the risk of fire or electric shock.
12.
This power unit is intended to be correctly oriented in a vertical or floor mount position. The prongs
are not designed to hold the
plug in place if it is plugged into a ceiling or under-the-table/cabinet
outlet.
13. Unplug this product from the wall outlet and refer servicing to an authorized service facility under
the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only those
controls that are covered by the
operation instructions, as improper adjustment of other controls
may result in damage and often requires extensive work by an
authorized technician to restore
the product to normal operation.
E. If the product has been dropped and the telephone base and/or handset has been damaged.
F. If the product exhibits a distinct change in performance.
14. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of
electric shock from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the le
ak.
16. Only put the handset of your telephone next to your ear when it is in normal talk mode.
Table of contents
Getting started
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Setting up. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Set date and time manually. . . . . . . . . . . . . . 2
Getting to know your phone
Handset buttons. . . . . . . . . . . . . . . . . . . . . . . 3
Handset display / display icons . . . . . . . . . . . 4
Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Navigating the menus . . . . . . . . . . . . . . . . . . 6
Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using additional handsets
Registering an additional handset . . . . . . . . 8
Select base . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
De-r
egister a handset . . . . . . . . . . . . . . . . . . 9
Int
ernal calls . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Call another handset . . . . . . . . . . . . . . . . . . . 10
Transf
er a call . . . . . . . . . . . . . . . . . . . . . . . . . 10
3-way conference call . . . . . . . . . . . . . . . . . . 11
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
General information
Safety information . . . . . . . . . . . . . . . . . . . . . 16
Important . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Replacing the handset Battery . . . . . . . . . . . 16
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Environmental . . . . . . . . . . . . . . . . . . . . . . . . 17
Product disposal instructions . . . . . . . . . . . . 17
Technical Data. . . . . . . . . . . . . . . . . . . . . . . . . 18
Product disposal instructions for business users . . . 17
Product disposal instructions for residential users. . . . 17
Location
Place your VT9012 within 2 metres of the mains power
1
socket and telephone socket so that the cables will reach.
Make sure it is at least 1 metre away from other electrical
appliances to avoid interference.
Your VT9012 works by sending radio signals between the
handset and base. The strength of the signal depends on
where you site the base. Putting it as high as possible ensures
the best signal.
Setting up
Getting started
WARNING
Do not place your VT9012 in the
bathroom or other humid areas.
Handset range
The VT9012 has a range of 300
metres outdoors when there is a clear
line of sight between the base and
handset. Any obstruction between the
base and handset will reduce the range
significantly. With the base indoors
and handset either indoors or
outdoors, the range will normally be
up to 50 metres. Thick stone walls can
severely affect the range.
Signal strength
The icon on your handset indicates
when you are in range. If moving out
of range of the base, the range
indicator will flash. If you go out of
range, any call you are on will be lost.
IMPORTANT
The base station must be plugged into
the mains power socket at all times.
Do not connect the telephone line
until the handset is fully charged.
Only use the power and telephone
cables supplied with the product.
For each additional handset and charger:
1. Insert the cable through the channel at the rear of the charger
and insert the plug into the power socket. Plug the other end
into the mains wall power socket and switch on.
2. The NiMH battery is already fitted in the handset. Remove the
battery compartment cover, by sliding it downward and lifting
off. Locate the battery lead and connector and plug it into the
socket inside the battery compartment (the red wire should be
on the left). Tuck the battery leads in the space above the
battery and slide the battery compartment cover back on.
Charge the battery for at least 20 hours.
Date and time
Providing you have subscribed to your
network’s Caller Display service, the
date and time is set automatically for
all handsets when you receive your
first call.
The date and time is recorded with
each answering machine message you
receive.
If you do not have a Caller Display
service you can set the date and time
manually.
Set date and time manually
1. Press
Menu
and scroll to
Settings
and press
OK
.
2. Scroll to
/Time/Alarm
then press
OK
.
3.
Date
/
Time
is highlighted. Press
OK
.
4. The current Time format is highlighted. Scroll or
to choose
24 hour
or
12 hour
.
5. Scroll to
Dat e format
and scroll or to choose
dd/mm
or
mm/dd
.
6. Scroll to
Enter time
and enter the time
e.g. 1705 for 5 05 pm.
7. Scroll to
Enter date
and enter the date, e.g. 09 06 07
for 9th June 2007.
8. Press
OK
to save.
9. Press
Back
until you return to standby.
Your V T9012 is ready for use.
Getting started
Date
Battery performance
In ideal conditions, a fully charged
battery should give up to 10 hours talk
time or 100 hours standby time on a
single charge.
Note that new batteries do not reach
full capacity until they have been in
normal use for several days.
To keep the battery in the best
condition, leave the handset off the
base for a few hours at a time.
Running the battery right down at
least once a week will help it last as
long as possible.
The charge capacity of rechargeable
batteries will reduce with time as they
wear out, giving the handset less
talk/standby time. Eventually they will
need to be replaced. New batteries are
available from the VT9012
Helpline on (852)2776-3223.
After charging your handset for the
first time, subsequent charging time is
about 6–8 hours a day. Batteries and
handset may become warm during
charging. This is normal.
1
2
Battery low warning
If the icon flashes in the handset
display you will need to recharge the
handset before you can use it again.
You also hear a low battery warning
beep once every 60 seconds.
During charging, the icon will scroll
in the display.
Getting to know your phone
Press to open a list of important
phone number.
(UP) Redial
In standby, press to open and
scroll through the Redial list.
In talk mode, press to adjust volume.
In menu mode, press to
the options.
Option button (left)
In stand by,press to actives
an internal call
(LEFT) Directory
In standby, press to
access the directory.
When on a call press
to mute the handset.
When listening to answering
machine messages,
press to play the previous message.
Handsfree
In talk mode, press to switch
handsfree on and off.
Talk
In standby mode, press to make
and receive calls.
Press and hold to switch the
handset ringer on or off.
Option button (right)
Press to open the Menu.
Press to select options
displayed on screen.
Switch Call Waiting
Press to toggle between the
two callers.
(RIGHT) Messages & Call inbox
In standby, press to access the
Calls list,
answering machine messages .
When entering text, press to
move the
cursor right.
When listening to answering
machine
messages, press to skip
to next message,
(DOWN) Calls
In standby, press to open and
scroll
through the Calls list.
In talk mode, press to adjust
volume.
In menu mode, press to scroll
down
through the options.
End call/Off or On
Druing talking press to end a call.
In standby, press and hold to
handset off/on.
In menu mode, press to return
to standby.
#/Lock
Press and hold to lock/unlock
the keypad.
When entering
t
e
xt, press to
switch
between upper and lower
case letters.
0
When storing an entry in the
directory,
press and hold to enter a Pause.
Handset buttons
!
When entering text,press to
move the cursor left.
3
scroll up through
Handset display
Getting to know your phone
Display icons
Shows handset battery status.
Scrolls when the handset is charging.
Empty when filled in black.
On – displayed in standby mode to indicate
handset is in range of the base.
Flashing – to warn you are moving
out of range.
Off – out of range or cannot connect to the
base selected.
On – during a call.
Flashing incoming call.
On – handsfree speaker on.
On – missed call in the Calls list.*
On – alarm is set.
Flash – alarm time has been reached.
Off – alarm off.
The keypad is locked.
Handset ringer is switched off.
* For this feature to work you must subscribe to your network provider’s Caller Display service. A quarterly fee may be payable.
Handset name/number
Time
Date
4
Charger
Getting to know your phone
5
Contact points
Navigating the menus
Your VT9012 has an easy to use menu system.
Each menu has a list of options, which you can see on the
menu map on the following page.
When the handset is switched on and in standby:
1. Press
Menu
to open the main menu.
2. Then use or buttons to scroll through the
available options.
3. Press the
OK
option button to select a menu option or the
Back button to return to the previous screen.
To exit a menu and return to standby, press .
Getting to know your phone
Option buttons
Press to select the option displayed
on the screen.
If no buttons are pressed for 30
seconds, the handset returns to
standby automatically.
Menu
Int
Int or Back
Up
Down
!
6
Menu map
Getting to know your phone
Sound
Ringer
Tones
Settings
H/set settings
Base settings
Date/Time/Alarm
The following menus can be accessed by pressing the relevant button:
Calls list empty
Settings
Calls list
displayed,
press
Option
Option
Option
Details
Delete
Delete all
Call number
Store number
Settings
!
menu
Empty
Empty
Empty
Empty
Empty
Empty
Empty
Empty
Empty
Empty
Names menu
Directory
displayed,
press
New entry
Edit entry
View
Copy
Copy all
Delete entry
Delete all
Capacity
Edit call grp
Speed dial
Directory empty
New entry
Capacity
Redial list
displayed,
press
Delete
Delete all
Call number
Store number
or or
!
7
Using additional handsets
You can use up to five VT9011/VT9010 additional handsets
with your VT9011/VT9010 base to ext
end your phone sy
st
em
without needing to install extension sockets for each new
Your VT9011/VT9010 handset can also be registered t
o up to
four other bases. You can then select the base you would
prefer to use.
If you have purchased an additional handset separately
you must register it to your VT9011/VT9010 base before it
be used.
Registering an additional handset
At the handset:
1. Press
Menu
, scroll to
Settings
and press
OK
.
2.
H/set settings
is highlighted. Press
OK
.
3. Scroll or to
Register
and press
OK
.
4. Press or to select the base you want. Press
OK
.
5. Enter the system PIN then press
OK
. The display shows
Registering...
8
phone.
can
At the base:
1. Press and hold . Till the phone emit "Beep" sound.
The handset is automatically assigned the next available
handset number.
Select base
1. Press
Menu
, scroll to
Settings
and press
OK
.
2.
H/set settings
is highlighted. Press
OK
.
3. Scroll to
Select base
and press
OK
.
4.
Base
1
is highlighted. Scroll or to the base you
want and press
OK
.
5. Display shows
Saved
followed by the standby screen.
De-register a handset
1. Press
Menu
, scroll to
Settings
and press
OK
.
2.
H/set settings
is highlighted. Press
OK
.
3. Scroll to
De-register
and press
OK
.
.
4. Enter the System PIN (original setting = 0000) and press
OK
.
5.
Select handset
option is highlighted. Scroll or
to the handset you want and press
OK
Using additional handsets
If registration is not successful first
time, please repeat the process again
in case the base registration period ran
out of time.
If there are already 5 handsets
registered to the base, the registration
will fail. You must de-register another
handset before you can register the
new one.
If your
handset is
registered to more than one base, you
can select which base to use.
If you have a handset registered to
more than one base and then de-
register it from one of them you will
need to re-select which base to use.
Until the base is selected the handset
will display
Saved.
9
6. Display shows
De-registered!
7. Press
Back
to return to the previous menu level.
Internal calls
Call another handset
If you have more than one handset registered to the base, you
can make internal calls between two handsets.
1. Press
Int
and if you have one other handset it will ring.
If you have extra handsets, press or to select the
handset (1-5) you want to call, then press
OK
.
Transfer a call
You can transfer an external call to another handset registered
to the base.
1. During your call, press
Int
.
2. If you have one other handset it will ring. If you have extra
handsets, press or to select the handset (1-5)
you want, then press
OK
. Your external caller is put on hold.
3. When the other handset answers you can announce the caller.
4. Press
nretnI
to switch between the two callers.
Using additional handsets
10
3-Way conference call
You can hold a 3-way conference call between 2 internal
callers and 1 external caller
1. During your call, press
Int
.
2. If you have one other handset it will ring. If you have extra
handsets press or to select the handset (1-5)
you want, then press
OK
. Your external caller is put on hold.
3. When the other handset answers you can announce the call.
Press
Conf
to join all callers.
Using additional handsets
If the other handset does not answer,
press Single to return to your original
caller.
11
Help
Phone does not work
• Have you installed the batteries correctly? See page 2.
• Check that the mains power is correctly connected.
No dial tone
• Is the telephone cord of the base plugged into the phone socket?
• Check that the mains power is correctly connected.
• Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
• Check that the mains power is correctly connected.
• The batteries may need recharging.
• Has there been a power cut? If so, place the handset back on the base for 10 seconds and try
again. If it still does not work disconnect the batteries and mains power for 10 minutes, then
reconnect and try again.
You have a dial tone, but the phone will not dial out
• You may need to change the dial mode from tone to pulse.
• If you are connected to a switchboard, check whether you need to dial an access code.
Handset does not ring
• The ringer volume may be switched off.
• Check that the mains
power is correctly connected.
• Make sure the handset is registered to the base, see page 8 .
12
No display
• The batteries may be flat, dead or incorrectly inserted.
• Recharge or replace the batteries
icon flashes
• Is the handset registered correctly to the base, see page 8 .
• Check that the mains power is correctly connected.
• Check that the handset is within range of the base.
• The batteries are low, place the handset on the base/charger to recharge.
icon not scrolling
• Try cleaning the charging contacts.
• Check that the mains power is correctly connected.
You hear the busy tone when you press
• Make sure the handset is in range of the base.
• Another handset registered to your VT9011/VT9010 base may be on the line.
Help
13
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider.
• The caller may have withheld their number.
• An exact name/number match was not found in your directory. Check that you have stored the
full STD dialling code.
Cannot register a handset to a base
• You can register a total of 5 handsets to your VT9011/VT9010 base and you can register your
VT9011/VT9010
handset to up to 4 bases. Check that you have not exceeded the limits.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid
interference when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line.
Help
14
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes your VT9012 can interfere with other electrical equipment if it is placed too
close. It is recommended that you place your VT9012 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the VT ech Technical Support hotline:
Help
(852)2667-7433.
15
General information
IMPORTANT
This equipment is not designed for making emergency
telephone call when the power fails. Alternative
arrangements should be made for access to
emergency services.
Replacing the handset battery
After a time, you may find that the handset battery is
running out of charge more quickly. This is a standard
sign of wear and the battery will need replacing.
1. Open the battery compartment cover.
2. Take out the old battery and replace with a new
NiMH battery pack.
3. Push the battery compartment cover back on until it
clicks into place.
WARNING
Do not immerse batteries in water or throw them into
a fire, or dispose of them with ordinary domestic
refuse.
VTECH accepts no responsibility for damage caused to
your VT9012 by using any other types of
batteries.
Safety information
• Only use the power supply suitable for the VT9012
range. Using an unauthorised power supply will
invalidate your guarantee and
may damage the
telephone.
• Use only the approved rechargeable batteries
supplied. Spare rechargeable batteries are available
from the VTech Customer Service Hotline :
(852)2776-3223
• Do not open the handset (except to replace the
handset batteries) or the base. This could expose you
to high voltages or other risks.
• If the keylock is switched on, it is NOT possible to
make calls, except to the emergency numbers
(999).
• Radio signal transmitted between the handset and
base may cause interference to hearing aids.
• It is recommended that advice from a qualified expert
be sought before using this product in the vicinity of
emergency/intensive care medical equipment.
• It is recommended that if you have a pacemaker fitted
you check with a medical expert before using this
product.
• Your product may interfere with other electrical
equipment, e.g. TV and radio sets, clock/alarms and
computers if placed too close.
16
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