Winbook N4 FAQ

Brand: Winbook

Model: N4

Type: FAQ

Winbook N4: With Windows XP or Windows XP Professional pre-installed, explore the web, create documents, spreadsheets, presentations, and enjoy movies with its optional DVD drive.

N4 RMF – Ver. 1, 03/02

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trademarks and registered trademarks are property of their respective corporations.

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Frequently Asked

Questions

For the WinBook N4 notebook

N4 RMF & FAQ 3/4/02 5:46 PM Page 1

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Information

Helpful

Tips

Congratulations on the purchase of your WinBook® N4 notebook computer. We are proud to offer

Microsoft® Windows® XP and Microsoft Windows XP Professional operating systems on WinBook N4

computers.

Important!

Please do not remove the Certificate of Authenticity sticker (Product Key xxxxx-xxxxx-xxxxx-xxxxx-

xxxxx) that is attached to the bottom of your WinBook N4 notebook, as another number cannot be

issued. We are unable to provide a replacement! It is advisable to copy the product key to another

location in case the sticker becomes unattached or is lost. This product key is necessary if you should

ever have to reinstall the operating system.

Helpful Tips

Check for missing items. In addition to your WinBook unit, you should have received a WinBook N4

user’s manual, Windows XP user’s manual, AC adapter, power cord and operating system restore CD's.

If any of these items are missing, contact Customer Service immediately.

The included User’s Manual should be read thoroughly before operating your new WinBook.

Windows XP has a built in application for supplying feature rich help and support content called “Help

and Support”. This can be accessed by pressing the F1 key or selecting “Help and Support” from

the Start menu.

A compilation of Frequently Asked Questions are included in this document to help in the resolu-

tion of common problems. Also available for reference/troubleshooting purposes is the online Help and

Support Center within Windows XP.

It is strongly recommended that you fully charge your WinBook battery before using the computer for

the first time. The battery can take up to 3.5 hours for a full charge.

If you are having hardware or software problems with the WinBook or included items, contact Technical

Support via phone; or refer to the Technical Support Web site at http://www.winbookcorp.com for

further information.

Technical Support: 1 (888) 480-9184

Customer Service: 1 (888) 480-9183

Sales: 1 (800) 254-7806

Your WinBook N4 notebook has Windows XP or Windows XP Professional pre-installed. This gives

you all the components necessary to begin using your computer and exploring the World Wide Web

provided you have an internet service provider. Please store the included WinBook Restore CD’s and

WinBook User’s Manual in a safe place in the event that you need to reinstall or reconfigure your soft-

ware in the future. Please note that these CD’s cannot be replaced if lost.

It is a good idea to keep a backup of important data currently on your hard disk at all times. The most

important and crucial information to back up are the files (spreadsheets, word processing documents,

etc.) that you create. Your operating system and programs can always be reinstalled using the original

manufacturer’s CD’s.

Disclaimer: It is the sole responsibility of the user to back up their data. WinBook assumes no responsi-

bility for lost data.

You can access the BIOS setup program by pressing the F2 key at boot-up while the WinBook logo is

on the screen. You should familiarize yourself with the section of the WinBook N4 Users Manual

that references the BIOS configuration before attempting to change any settings.

LIMITED WARRANTY

WinBook Corporation, (“WinBook”), warrants to the original purchaser that this WinBook computer (the “Product”) will be

free from defects in materials and workmanship for a period of one full year from the original date of purchase. Should the

Product fail to conform with this warranty during this one year warranty period, WinBook will, at its option, repair or replace

the Product at no charge.

Exclusions

This Limited Warranty does not cover software, disks or related documentation. WinBook will not be liable for alteration

or loss of software programs, operating systems, or data stored on equipment sent in for repair or upgrade. The Purchaser

is advised to back up all data prior to any servicing of the Product.

Items attached to or installed in the WinBook Computer will be removed at the Technician’s discretion prior to service.

WinBook is not responsible for repairs or testing of non-covered items.

This Limited Warranty covers normal use. Preventive maintenance is not included. WinBook does not warrant and will not

be held responsible in any way for damages or loss resulting from a cause other than defects in materials or workmanship,

including damage or loss caused by: neglect, accident, unreasonable use, software problems, peripheral equipment other

than equipment installed at the time of product purchase, or servicing or modification by anyone other than WinBook or its

designee; transit of equipment to WinBook for service, return or evaluation; any natural disaster, including flood, fire, earth-

quake,or lightning; or electrical surges or use of improper power sources.

WinBook’s liability under this Limited Warranty shall be limited solely to repair or replacement as provided for above, and

WinBook assumes no risk of, and shall not in any case be liable for, any other damages, including, without limitation, any

special, incidental, consequential or punitive damages, arising from breach of warranty or contract, negligence or any other

legal theory, including, without limitation, loss of goodwill, profits or revenue, loss of use of the Product or any associated

equipment, cost of capital, cost of any substitute equipment, facilities or services, downtime costs, or claims of any party

dealing with the Purchaser for such damages. The employees and agents of WinBook are not authorized to make modifica-

tions to warranties, or additional warranties binding on WinBook; accordingly, additional statements, whether oral or written,

do not constitute warranties and should not be relied upon by the Purchaser.

The warranties set forth in this warranty statement allocate the risks of Product failure between seller and buyer as authorized

by the Uniform Commercial Code and other applicable law. WinBook’s Product pricing reflects the allocation risk and the limi-

tations of liability contained in this statement.

This one-year limited warranty is exclusive. Some states do not allow limitations on how long an implied warranty lasts or

do not allow the exclusion or limitation of incidental or consequential damages, so any such limitation or exclusion may not

apply to you. This warranty gives you specific legal rights. You also have other rights which may vary from state to state.

To obtain service under this Agreement

Merchandise must be received within one year of purchase and be accompanied by proof of purchase. If you ship the unit

to WinBook for service, WinBook will not be responsible for shipping charges, loss or damage in transit, shipping containers

or packing supplies. You are responsible for all shipping materials should the original packing materials not be available. The

customer must call WinBook Technical Support and obtain an RMA number before the unit can be sent to WinBook.

Disclaimer

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Frequently Asked Questions

Continued...

What is a USB port?

USB is short for Universal Serial Bus. USB is an external bus connection that allows for connection of up

to 127 peripheral devices, including HID (Human Interface Devices), modems and printers. The USB port

provides the feature of being able to hot plug-in and hot swap devices.

Do I have an internal Network card?

Some configurations of the WinBook N4 have an internal 10/100 Network Card. To use this device, sim-

ply plug the RJ45 Network cable into the unit. The Windows operating system comes pre-loaded with

software for most networks, but you might need to make adjustments based on the needs of your indi-

vidual network configuration. To find out more details on which is best for your network, see your

Network Administrator.

What is the difference between CD-ROM and DVD? Will my old CD-ROM’s work with my DVD drive?

DVD is short for Digital Versatile Disc or Digital Video Disc. A DVD disk will hold anywhere from 4.7 to

17gigabytes of data. The optional DVD drive in the WinBook N4 notebook is backwards compatible with

your original CD-ROM disks.

Can I use the DVD drive to play DVD movies?

If you have an optional DVD drive, you can play DVD movies on your WinBook. This is one of the main

features of DVD drives. You can play them on your laptop screen or on a television through the S-Video

connection.

Note: DVD movie playback software is not pre-installed. The DVD playback installation CD is located in

the accessories box. Place the installation CD into your DVD drive and the setup program will launch

automatically. It is recommended to accept all of the default options presented during the software instal-

lation.

What kind of CD's can I record with my CD-RW drive?

The WinBook CD-RW drive will support both Audio and Data 74 minute and 80 minute CD’s. In addition

it will use 74 minute CD-RW disks.

How many times can I re-use CD-RW media?

CD-RW media has a limited ability to be re-used. There is no set number of uses, but after re-writing the

CD’s many times they will start to fail. Check the documentation for your media for recommended usage.

WinBook N4

Frequently Asked Questions

There is feedback coming from my speakers. What can I do?

Double-click on the Speaker icon (located in the system tray on the task bar), then add a check to the

“MUTE” box for microphone.

What has happened to MS-DOS Mode?

Microsoft Windows no longer offers MS-DOS mode as a boot option. An MS-DOS prompt is still avail-

able for using command line options. To access the command prompt, click on Start Run. Type in

the word COMMAND and click OK. This will bring up a command line prompt.

How do I find help for Windows?

Windows has a built in application for supplying feature rich help and support content called the “Help

and Support Center”. Through the use of the Help and Support Center, you may find more detailed infor-

mation about your machine and its operating system as well as tips and problem resolutions. For specific

information on how to use the Help and Support Center, refer to the “Windows Help and Support” chap-

ter in the user's manual.

Can I use my MS-DOS Programs with Windows?

Some MS-DOS based programs will still work in Windows. However, since major changes have been

made to the internal workings of the operating system, you will find that many MSDOS based programs

will not work. Microsoft has no plans to include support for these programs in this or future versions of

Windows. It is recommended that you upgrade your MS-DOS based programs to versions that will work

under Windows. If you are not sure if your program will work, you should contact the program’s vendor

for compatibility information. Windows XP has special compatibility features to run some older Windows

and DOS programs. Please see the Windows Help and Support Center for more information.

What kinds of Multimedia Applications come with Windows?

Windows comes with the Windows Media Player, which is capable of playing a large variety of media

types including: CD-Audio, digital video and audio, and Internet streaming media.

How do I set up Home Networking?

Networking computers can be a complex process. Refer to the Help and Support Center within Windows

for detailed information on how to set up your home network.

Note: Due to the highly customizable nature of network configurations, WinBook Technical Support

does not support networking. Please consult your system administrator or internet service provider for

networking support.

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Frequently Asked Questions

What are Accessibility Options?

Accessibility Options are designed to make Windows more accessible for people with disabilities. They

allow you to modify the display and input devices to make it easier to work with the computer.

Does Windows have built in Virus Protection?

Windows does not include any virus protection. Virus protection must be purchased separately. It is rec-

ommended that you purchase an anti-virus package and update it regularly to protect your computer

from viruses and other malicious programs.

How do I change Power Management Settings?

Windows controls all power management settings. These settings can be changed through the

Performance and Maintenance Power Options icons located in the control panel.

I don’t like Internet Explorer, how can I remove it?

Internet Explorer is an integral part of Windows and should not be removed. If you prefer a different Web

Browser, you may install it.

Where do I find my certificate of authenticity?

The Certificate of Authenticity is attached to the bottom of the computer. You should write this number

down and keep it with your important documentation.

Where is my Windows CD?

In accordance with our agreement with Microsoft, we cannot ship Windows CD’s with a computer. Your

Restore CD has all of the software you need to reload the operating system on your computer. Please do

not lose these CD’s, as they cannot be replaced.

What special software comes with my WinBook N4?

Your WinBook comes with several drivers for the various sub-systems of your notebook (i.e. video,

audio, modem…), which allow you to use the special features of your computer. There is no need to

install these drivers when you get your computer as they come pre-installed from the factory. The latest

drivers for your WinBook can be found at www.winbookcorp.com.

Note: Software to playback DVD movies will need to be installed by the end user. Once the computer

has fully booted into Windows, place the software installation CD into the drive and the installation

process will begin automatically. It is recommended that you select all of the default options presented

when installing the software.

How do I find files on my computer?

You can search your computer, other computers on your local network and the Internet by clicking on

the Start button and choosing Search.

Frequently Asked Questions

What if I forget my administrator password for Windows XP Professional?

Windows will prompt you to create an Administrator Password during the initial out of box experience. It is

recommended that you write down this password and keep it in a safe place in case you forget it. If you

forget your Administrator Password you might not be able to access some features of Windows XP. If you

have forgotten your Administrator Password you will need to use the Restore CD’s to re-install Windows.

Are there things I can do to extend the battery charge life?

Battery life will vary from user to user depending on how the computer is being used. To help increase

your battery life, you can configure the power management features within the Power Options properties of

Windows. You can customize these settings as you choose.

Note: Power Management features will only be of benefit if there are periods of inactivity which allow the

settings to engage.

is a registered trademark of Micro

Electronics, Inc. All other trademarks and registered trademarks are property of their respective corporations.

N4 RMF & FAQ 3/4/02 5:46 PM Page 7

Winbook N4 FAQ

Brand: Winbook

Model: N4

Type: FAQ

Winbook N4: With Windows XP or Windows XP Professional pre-installed, explore the web, create documents, spreadsheets, presentations, and enjoy movies with its optional DVD drive.

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