Winbook N3 Frequently Asked Questions Manual

Brand: Winbook

Model: N3

Type: Frequently Asked Questions Manual

N3 RMF – Ver. 1, 10/01

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First

Frequently Asked

Questions

For the WinBook N3 notebook

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Contact

Information

Disclaimer

Helpful

Tips

Congratulations on your purchase of a WinBook N3 notebook computer. We are proud to offer

Windows XP as the operating system for WinBook N3 computers.

Please do not remove the Certificate of Authenticity sticker (Product Key xxxxx-xxxxx-xxxxx-xxxxx-

xxxxx) that is attached to the bottom of your WinBook, as another number cannot be issued. We

can NOT provide a replacement! It is advisable to copy the product key to another location in case

the sticker comes loose or is lost. This product key is necessary if you should ever have to reinstall

the operating system.

Check for missing items. In addition to your WinBook unit, you should receive an N3 User’s manual,

Windows XP user’s manual, AC adapter, a power cord and a WinBook Restore CD. If any of these items

are missing, contact Customer Service immediately.

The included User’s Manual should be read thoroughly before operating your new WinBook.

A compilation of Frequently Asked Questions is included in this document to help in the resolution

of common problems. Also available for reference/troubleshooting purposes is the Help and Support

Center within Windows. Refer to the user's manual for further details on how to navigate the Help and

Support Center.

It is strongly recommended that you fully charge your WinBook battery before using the computer

for the first time. The battery can take up to 3.5 hours for a full charge.

If you are having hardware or software problems with the WinBook or included items, contact Tech-

nical Support via phone; or refer to the Technical Support Web site at http://www.winbookcorp.com

for further information.

Technical Support: 1 (877) 743-3435

Customer Service: 1 (888) 332-2809

Sales: 1 (888) 621-3905

Your WinBook N3 notebook has Windows XP preinstalled. This gives you all the components necessary

to begin using your computer and exploring the World Wide Web provided you have an internet service

provider. Please store the included WinBook Restore CD and Windows manual in a safe place in the

event that you need to reinstall or reconfigure your software in the future. Please note, this CD cannot

be replaced if it is lost.

It is a good idea to keep a backup of important data currently on your hard disk at all times. The most

important and crucial information to back up is the data (spreadsheets, word processing documents,

etc.) that you create. Your operating system and programs can always be reinstalled using the original

manufacturers’ disks or CD’s. You will need to decide if you want to try to do this on floppy disks, the

optional CD-RW drive, or an external device such as a tape drive or other removable media drives.

It is the sole responsibility of the user to back up their data. WinBook assumes no responsibility for

lost data.

You can access the BIOS setup program by pressing the F2 key while the WinBook logo is displayed

at boot up. You should familiarize yourself with the section of the N3 Users Manual that references the

BIOS configuration before attempting to change any settings.

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LIMITED WARRANTY

WinBook Corporation, (“WinBook”), warrants to the original purchaser that this WinBook computer (the “Product”) will be

free from defects in materials and workmanship for a period of one full year from the original date of purchase. Should the

Product fail to conform with this warranty during this one year warranty period, WinBook will, at its option, repair or replace

the Product at no charge.

Exclusions

This Limited Warranty does not cover software, disks or related documentation. WinBook will not be liable for alteration

or loss of software programs, operating systems, or data stored on equipment sent in for repair or upgrade. The Purchaser

is advised to back up all data prior to any servicing of the Product.

Items attached to or installed in the WinBook Computer will be removed at the Technician’s discretion prior to service.

WinBook is not responsible for repairs or testing of non-covered items.

This Limited Warranty covers normal use. Preventive maintenance is not included. WinBook does not warrant and will not

be held responsible in any way for damages or loss resulting from a cause other than defects in materials or workmanship,

including damage or loss caused by: neglect, accident, unreasonable use, software problems, peripheral equipment other

than equipment installed at the time of product purchase, or servicing or modification by anyone other than WinBook or its

designee; transit of equipment to WinBook for service, return or evaluation; any natural disaster, including flood, fire, earth-

quake, or lightning; or electrical surges or use of improper power sources.

WinBook’s liability under this Limited Warranty shall be limited solely to repair or replacement as provided for above, and

WinBook assumes no risk of, and shall not in any case be liable for, any other damages, including, without limitation, any

special, incidental, consequential or punitive damages, arising from breach of warranty or contract, negligence or any other

legal theory, including, without limitation, loss of goodwill, profits or revenue, loss of use of the Product or any associated

equipment, cost of capital, cost of any substitute equipment, facilities or services, downtime costs, or claims of any party

dealing with the Purchaser for such damages. The employees and agents of WinBook are not authorized to make modifica-

tions to warranties, or additional warranties binding on WinBook; accordingly, additional statements, whether oral or written,

do not constitute warranties and should not be relied upon by the Purchaser.

The warranties set forth in this warranty statement allocate the risks of Product failure between seller and buyer as authorized

by the Uniform Commercial Code and other applicable law. WinBook’s Product pricing reflects the allocation risk and the limi-

tations of liability contained in this statement.

This one-year limited warranty is exclusive. Some states do not allow limitations on how long an implied warranty lasts or

do not allow the exclusion or limitation of incidental or consequential damages, so any such limitation or exclusion may not

apply to you. This warranty gives you specific legal rights. You also have other rights which may vary from state to state.

To obtain service under this Agreement

Merchandise must be received within one year of purchase and be accompanied by proof of purchase. If you ship the unit

to WinBook for service, WinBook will not be responsible for shipping charges, loss or damage in transit, shipping containers

or packing supplies. You are responsible for all shipping materials should the original packing materials not be available. The

customer must call WinBook Technical Support and obtain an RMA number before the unit can be sent to WinBook.

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Frequently Asked Questions

Why does Windows report that I have less total memory than what is installed on my computer?

Your WinBook utilizes a shared memory architecture in which video memory is allocated from your

total system memory. Your WinBook ships with 16MB of video memory as the default. The total amount

of memory can be changed (from 8MB to 32MB) through the BIOS setup menu. Refer to your users

manual for further details.

What is a USB port?

USB is short for Universal Serial Bus. USB is an external bus connection that allows for connection of

up to 127 peripheral devices, including HID (Human Interface Devices), modems and printers. The USB

port provides the feature of being able to hot plug-in and hot swap devices.

What is an IEEE 1394 (Firewire) Port?

IEEE 1394 is a new, high-speed bus standard that supports data transfer rates up to 400 Mbps. A single

1394 port can connect up to 63 devices. 1394 also supports the feature of being able to hot plug-in and

hot swap devices.

What is the difference between DVD and CD-ROM, and will my old CD disks work with my DVD drive?

DVD is a new type CD-ROM drive, short for Digital Versatile Disc or Digital Video Disc, a DVD disk

will hold anywhere from 4.7 to 17 gigabytes of data. The optional DVD drive in the WinBook is back-

ward compatible with your original CD-ROM disks.

Can I use the DVD drive to play DVD movies?

If you have an optional DVD Drive then yes, you can play DVD Movies on your WinBook N3 notebook.

This is one of the main features of DVD drives. You can play them on your laptop screen or on your

TV through the S-Video connection.

Note: Your DVD software does not come pre-installed on your notebook. Before you can playback

DVD movies, you must install the accompanying DVD installation CD located in the accessories box.

What kind of CD's can I record with my CD-RW drive?

The WinBook CD-RW drive will support both Audio and Data 74 minute and 80 minute CD’s. In addition

it will use 74 minute CD-RW disks.

How many times can I write to a CD-RW disk using my WinBook?

The CD-RW disks have a limited ability to be re-used. There is no set number of uses, but after using

the disks many times they will start to fail. Check the documentation for your media for recommended

usage.

WinBook N3

Frequently Asked Questions

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Frequently Asked Questions

Continued...

What do I have to do to use CardBus or PCMCIA Cards in my WinBook?

For most cards, you simply need to insert the card in the PCMCIA slot and Windows will automatically

install any necessary drivers. Some cards require an updated driver from the manufacturer. In that case,

you should have the disk ready when Windows asks you for a disk from the manufacturer.

Can I use a Zoomed Video (ZV Port) PCMCIA card with my unit?

Yes you can. All the software drivers for Zoomed Video slots have been preinstalled at the factory. You

may however, need to install a driver for the device you are trying to install. This information is updated

and may be different from what is presented in the written documentation for your computer.

What kind of sound card is in my WinBook N3 notebook?

The sound card is integrated into the circuitry of your WinBook. It has the Cirrus Logic 4299 chipset

which is Sound Blaster Pro compatible. It has integrated 3D audio effects, 32-voice polyphony, and

MIDI (128 melody and 47 percussion) capability. The sound is controlled by the use of settings within

Windows.

What kind of external microphone can I use?

If you wish to use an external microphone with your unit, it must be a self-amplified microphone.

Note: The microphone is muted by default in the volume control panel.

What has happened to MS-DOS Mode?

Microsoft Windows no longer offers MS-DOS mode as a boot option. An MS-DOS prompt is still

available for using command line options. To access this, click on Start and Run. Type in the word

COMMAND and click OK. This will give you a command line prompt.

How do I find help for Windows?

Windows has a built in application for supplying feature rich help and support content called the

“Help and Support Center”. Through the use of the Help and Support Center, you may find more

detailed information about your machine and its operating system as well as tips and problem

resolutions. For specific information on how to use the Help and Support Center, refer to the

“Windows Help and Support” chapter in the user’s manual.

Can I use my MS-DOS Programs with Windows?

Some MS-DOS based programs will still work in Windows. However, since major changes have

been made to the internal workings of the operating system, you will find that many MS-DOS based

programs will not work. Microsoft has no plans to include support for these programs in future versions

of Windows. It is recommended that you upgrade your MS-DOS based programs to versions that will

work under Windows. If you are not sure if your program will work, you should contact the program’s

vendor for compatibility information. Windows XP has special compatibility features to run some older

Windows and DOS programs. Please see the Windows Help and Support Center for more information.

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Frequently Asked Questions

How do I find out more information about Windows?

Windows has several features built in to give you more information. Look for these within the

Windows Help and Support Center. There are also a number of websites with information. Look

at www.microsoft.com or your favorite Internet search engine for more information.

What kind of Multimedia Applications come with Windows?

Windows Media Player is capable of playing a large variety of media types including: CD-Audio, digital

video and audio files, and Internet streaming media.

Windows Movie Maker allows you to transfer recorded video and audio from a source, such as an ana-

log camcorder or digital video camera, to your computer. You can also import existing audio and video

files to use in the movies you create. After creating a movie, you can share it with family and friends by

sending your movie in an email message or by posting it to a Web site using Windows Movie Maker.

How do I set up Home Networking?

Networking computers can be a complex process. Refer to the Help and Support Center within

Windows for detailed information on how to set up your home network.

Note: Due to the highly customizable nature of network configurations, WinBook Technical Support

does not support networking. Please consult your system administrator for networking support.

What are Accessibility Options?

Accessibility Options are designed to make Windows more accessible for people with disabilities.

They allow you to modify the display and input devices to make it easier to work with the computer.

Does Windows have built in Virus Protection?

Windows does not include any virus protection. Virus protection must be purchased separately. It is

recommended that you purchase an anti-virus package and update it regularly to protect your computer

from viruses and other malicious programs.

How do I change Power Management Settings?

Windows controls all power management settings. These settings can be changed in the control panel.

I don’t like Internet Explorer, how can I remove it?

Internet Explorer is an integral part of Windows and should not be removed. If you prefer a different

Web Browser, you may install it.

Where do I find my certificate of authenticity?

The Certificate of Authenticity is attached to the bottom of the computer. You should write this number

down and keep it with your important documentation. Two good places to keep this are written on your

invoice for the computer, and on a piece of paper in the envelope with your Restore CD.

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Frequently Asked Questions

Where is my Windows disk?

In accordance with our agreement with Microsoft, we cannot ship Windows CD’s with computer. Your

Restore CD has all of the software you need to reload Windows on your computer. Please do not lose

this disk, as it cannot be replaced.

What special software comes with my WinBook N3?

Your WinBook comes with several drivers for the various sub-systems of your notebook (i.e. video,

audio, modem…), which allow you to use the special features of your computer. There is no need to install

these drivers when you get your computer as they come pre-installed from the factory. The latest drivers

for your WinBook can be found at www.winbookcorp.com.

Note: Software to operate your optical drive (i.e. DVD, CDRW) will need to be installed by the end user.

Once the computer has fully booted into Windows, place the software installation CD into the drive and

the installation process will begin automatically. It is recommended that you select all of the default

options presented when installing the software.

How do I find files on my computer?

You can search your computer, other computers on your local network, and the Internet by clicking

on the Start button and choosing Search.

What if I forget my administrator password for Windows?

Windows XP Professional will prompt you to create an Administrator Password when you first boot up

the system, you must write down this password and keep it in a safe place in case you forget it. Due to

the increased security that is built into Windows if you forget your Administrator Password you may not

be able to adminstrate Windows. If you have forgotten your Administrator Password you will need to use

your Restore CD to reinstall Windows.

Are there things I can do to extend the battery charge life?

Battery life will vary from user to user depending on how the computer is being used. To help increase

your battery life, you can configure the power management features within the Power Management

properties of Windows. You can customize these settings as you choose. You should be aware that any

power management features would be of benefit only if there are periods of inactivity, which allow the

settings to engage. Please note that the battery in the WinBook N3 notebook takes about 3 hours

to fully charge with the machine turned OFF. If the system is ON, the time needed to charge to full

capacity is about 4 hours.

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Winbook N3 Frequently Asked Questions Manual

Brand: Winbook

Model: N3

Type: Frequently Asked Questions Manual

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Winbook N3 Frequently Asked Questions Manual

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