Dell Server 1550 User manual

PowerEdge 1550 Self-Study

Guide

Table of Contents

Introduction to the Self Study Guide..........................................................................................1

Description..............................................................................................................................1

Goals .......................................................................................................................................1

Objectives................................................................................................................................1

Prerequisites............................................................................................................................2

PowerEdge 1550 Overview ........................................................................................................3

Introduction.............................................................................................................................3

Product Positioning.................................................................................................................3

Product Features......................................................................................................................4

Features...............................................................................................................................4

CPU.....................................................................................................................................5

BIOS....................................................................................................................................5

System Chipset....................................................................................................................6

Integrated SCSI...................................................................................................................6

RAID...................................................................................................................................6

Integrated Network Interface..............................................................................................7

Integrated Video..................................................................................................................8

System Board Ports, Slots, and Indicators..........................................................................8

Chassis ..............................................................................................................................11

Dell Open Manage Array Manager ..................................................................................11

Racking hardware for Dell Four Post Racks ....................................................................12

Dell Service Strategy ................................................................................................................17

Virtual Integration and the DSP Program.............................................................................17

Dell Tech Support and the Field Service Technician.......................................................17

People................................................................................................................................18

Processes...........................................................................................................................18

Technology .......................................................................................................................18

Virtual Integration Benefits Dell ..........................................................................................18

Virtual Integration Benefits the Customer............................................................................19

Virtual Integration Benefits ..................................................................................................19

DSP Support..............................................................................................................................20

Introduction...........................................................................................................................20

General Dell and DSP Responsibilities................................................................................20

What DELL Provides the DSP .........................................................................................20

How the DSP Responds to a Service Request..................................................................21

Details of DSP Response Procedures....................................................................................21

Response Policies..............................................................................................................21

Next Business Day Service...................................................................................................24

Whole Unit Dispatch.........................................................................................................25

Out of Warranty Repairs (OWR)......................................................................................26

Defective Parts Returns.....................................................................................................26

Return type........................................................................................................................27

Escalation Process.................................................................................................................27

Description ........................................................................................................................27

Typical Reasons for Escalation.........................................................................................27

Escalation Procedures .......................................................................................................29

Asset Tag Utility ...............................................................................................................31

Disassembly and Re-assembly of the PowerEdge 1550...........................................................33

Goals......................................................................................................................................33

Description ............................................................................................................................33

Tools/Aids/Materials.............................................................................................................33

Disassembly/Re-assembly Overview....................................................................................33

FRU List................................................................................................................................34

Safety Considerations............................................................................................................36

Installing the PowerEdge 1550 rack mounting hardware.....................................................38

Installing the Mounting Rails............................................................................................38

Removing the PowerEdge 1550 rack mounting hardware................................................41

Removing the PowerEdge 1550 from a rack ....................................................................41

Disassembly of the Dell PowerEdge 1550............................................................................46

Removing the Front Bezel ................................................................................................46

Removing the Hard Disk Drives.......................................................................................48

Removing the Floppy Disk Drive and CD-ROM Drive...................................................50

Removing the Backplane ..................................................................................................51

Removing the Control Panel.............................................................................................54

Removing the Power Supply.............................................................................................55

Removing the Memory .....................................................................................................56

Removing a Processor or a Terminator.............................................................................57

Removing the System Board.............................................................................................59

Removal of a Cooling Fan ................................................................................................60

Re-assembly of the PowerEdge 1550 ...................................................................................61

Full Length PCI Card Guide .................................................................................................61

Installing the Full Length PCI Card Guide.......................................................................62

Removing the Full Length PCI Card Guide .....................................................................63

Technical Appendix..................................................................................................................64

Features.................................................................................................................................64

BIOS..................................................................................................................................64

Processor...........................................................................................................................65

Onboard SCSI-3................................................................................................................65

PERC 3/DCL ....................................................................................................................66

Onboard Network Interface ..............................................................................................82

System Chipset..................................................................................................................82

Onboard Video..................................................................................................................83

Dell Open Manage Array Manager.......................................................................................84

Installation Overview........................................................................................................84

Installing Dell Open Manage Array Manager on Windows NT 4.0 ................................85

Installing Dell Open Manage Array Manager on Windows 2000....................................90

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Introduction to the Self Study Guide

Description

The purpose of this self-study is to prepare Dell Service Providers (DSPs)

to service the Dell PowerEdge 1550. It does so in various sections. The

first section identifies the target markets and the needs of those markets.

Then it describes the features that allow the Dell PowerEdge 1550 to serve

the needs of those markets

The next section describing how the Dell PowerEdge 1550 integrates into

a rack and how to remove/replace each field replaceable unit.

This is followed by an overview of the Dell Service provider (DSP)

program, the requirements of a DSP, and how to perform DSP specific

tasks such as changing the service tag number of a system board.

The final section, Technical Appendix, contains more in depth information

about the features of the PowerEdge 1550. Familiarity with this

information will aid the technician in servicing the PowerEdge 1550.

Goals

The goal for this document is to prepare Dell Service Providers (DSPs) to

service the Dell PowerEdge 1550. Servicing the PowerEdge 1550

requires an understanding of how the components of the system

interconnect and how the user interface of the disk subsystem works.

Understanding the target market of the system and how the system can

communicate failures can also enhance service offerings. This document

provides information that will allow DSPs to understand the kind of

environment to expect when servicing the PowerEdge 1550 and to take

advantage of the features of the PowerEdge 1550 during service calls.

Objectives

After completing this self-study guide, participants will be able to:

• Understand the marketing position of the PowerEdge 1550.

• Understand the features of the PowerEdge 1550.

• Disassemble and reassemble all major FRUs in the PowerEdge 1550.

• Understand the RAM configurations.

• Understand the type and number of expansion card connectors and where

specific cards must be installed.

• Understand the number of hard-disk drives that can be mounted in the

hard-disk drive bays.

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• Understand the SCSI offerings with both integrated and optional cards

with their configurations.

• Understand the service procedures differences and enhancements.

Prerequisites

Before working with the Dell PowerEdge 1550, participants must have:

• A DCSE Associates Servers V 3.0 certification.

• Experience with the basic procedures for installing operating systems and

drivers in a server environment.

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PowerEdge 1550 Overview

Introduction

This section provides information about the customer to which the

PowerEdge 1550 is designed to appeal. It also provides a description of

the feature set that allows the PowerEdge 1550 to serve the needs of those

customers.

The information contained in this section is helpful because it can provide

the DSP with a clear picture of the types of environments to expect when

servicing the PowerEdge 1550. It also provides the right information for a

DSP to be able to answer simple questions that the customer may have or

to understand error messages, error lights, or error codes that the system

may display.

Product Positioning

The PowerEdge 1550 is a general-purpose (GP) ultra rack-dense 1U (1.75-

inch) server targeted to support Internet and network infrastructure

applications, including gateways, DNS servers, and DHCP servers. The

PowerEdge 1550 provides unprecedented levels of performance,

availability, and scalability in a 1U form factor, including dual Pentium III

processors (up to 1 GHz), a new chipset (ServerWorks HE SL) that

supports dual 64-bit/66 MHz PCI slots on separate PCI buses for

maximum I/O throughput, up to three hot-pluggable 1-inch SCSI hard

drives, embedded Ultra3 SCSI, and up to 2 GB of RAM (4 GB when 1 GB

DIMMs become generally available on the market).

The explosive growth of the Internet has fueled the need for rack dense

servers as service providers (ISPs/ASPs), dot-coms, enterprise customers,

or any organization leveraging Internet technologies all struggle with the

same fundamental issue – data center space. Data center space is either

scarce, expensive, or both for most organizations so whether customers

build their own data centers or lease space from a service provider,

companies must maximize their return by deploying as many servers as

possible in the smallest space possible. These factors have made 1U

servers extremely attractive.

Traditionally, common product segmentation divided server products into

workgroup, departmental, and enterprise systems. This classification tied

a product’s features with its price point. With the growth of the ultra rack

dense server market, including products such as the PowerEdge 1550 and

PowerEdge 2450, a new thin server segment has emerged. While these

servers can cut across all of the traditional segments, 1U servers are

primarily deployed in the front end (first tier) of the traditional 3-tier

architecture where rack density is the most critical.

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Product Features

The Dell PowerEdge 1550 does not replace any existing product. Instead

it is Dell's first entry into the 1U rack mountable general purposes server

space.

Features

The PowerEdge 1550 features are:

• Support for up to two (2) Pentium III (FC-PGA 370 socket) processors (up

to 1 GHz).

• Four (4) SDRAM DIMMs with support for up to 2 GB SDRAM.

• Two 64/66 PCI slots (1 full length card and 1 short card with 1 processor,

two short PCI cards with 2 processors).

• Two integrated Intel 82559 10/100 Mbit NIC.

• One integrated U160 dual channel SCSI controller (AIC-7899).

• RAID support with an optional PERC3/DCL card.

• 4 Mb Flash for system BIOS, video BIOS, SCSI BIOS, and ISA/PCI

configuration.

• Integrated PCI video (ATI Rage XL) with 4 MB SDRAM.

• PS/2 compatible mouse port.

• PS/2 compatible keyboard port.

• One (1) 9-pin serial port.

• Two USB ports on the back.

• Integrated hardware monitoring circuitry, similar to the PowerEdge 1400.

• Three (3) hot-plug drive bays.

• Embedded rail on the cover.

• One (1) slim floppy and 1 slim IDE CD-ROM.

• One (1) 220 W power supply.

• Four (4) cooling fans.

• Dell Server Assistant CD included.

• Dell OpenManage Software included.

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CPU

The PowerEdge 1550 supports an Intel Pentium III "Coppermine"

processor. This level of Pentium III is designed entry to mid-range

markets. Features of the processor include:

• Up to 2-way Symmetric Multiprocessing.

• 133-MHz system bus support.

• Support for 133-MHz memory.

• Internal cache operating at full core frequency.

BIOS

The PowerEdge 1550 BIOS has support for the following:

• System BIOS.

• System Setup.

• Onboard Video BIOS.

• Integrated SCSI BIOS.

• PCI 2.1.

• PCI-to-PCI Bridge 1.0.

• Plug and Play BIOS 1.0a.

• Plug and Play ISA 1.0a.

• ESCD 1.02a.

• Multiprocessor 1.4.

• System Management BIOS 2.3.1.

• Universal Serial Bus 1.0.

• Dell Server Assistant 6.x.

• Utility Partition.

• I2O v.15.

• BIOS Boot Specification v1.01.

• El Torito CD-ROM Boot 1.0.

• Wake-On-LAN Redirection Support.

• Console Redirection Support.

• ACPI 1.0.

Select features are explained in the Technical Appendix.

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System Chipset

The PowerEdge 1550 uses the ServerWorks Enterprise ServerSet™ III HE

–SL

chipset. The constituent chips of this chipset are:

• NCB20HE-SL – North Bridge

• OSB4 – South Bridge

• CIOB20 – Champion IO Bridge

The features of this chipset are discussed in the technical appendix.

Integrated SCSI

The PowerEdge 1550 uses an onboard Adaptec AIC-7899. This is the

same chip as used in the AHA

®

-2940UW/OF and AHA-2944UW/OF Host

Controllers.

The features of this chip are:

• 64-bit, 66-MHz PCI support.

• Dual independent SCSI busses.

• Full Ultra160/m and Ultra3 SCSI Domain Validation and CRC support.

• Enhanced Logical Unit Number (LUN) supports up to a maximum of 32

LUNs.

• Support for a combination of 16-bit Ultra160/m, Ultra3, Ultra2, Ultra, and

standard SCSI devices including disk drives, disk arrays, tape drives, CD-

ROM and CD-R drives, jukeboxes, removable drives, scanners, and

printers.

Microsoft

®

PC99 compliant.

• Microsoft Cluster Server compatible.

• PCI Hot-Plug compatible.

• Fully compatible with the AIC-3860 for single-ended device connection.

RAID

The PowerEdge 1550 will support two RAID options: PERC 3/DCL at

RTS and PERC 3/DC in Q1 ’01 in conjunction with support of external

storage. PERC 3/DCL is a new short (vs. full length) RAID controller that

will only be offered on the PowerEdge 1550. The PERC 3/DC will be

offered across the Dell product line.

The “3” represents Ultra3 SCSI technology (160 MB/s), “DC” stands for

dual channel, and “L” stands for light (vs. the standard DC controller).

The primary differences between PERC 3/DCL and PERC 3/DC are that

the standard PERC 3/DC will support more memory (128 MB vs. 64 MB),

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battery back-up (vs. no battery back-up), and have cluster support (vs. no

cluster support). The table below lists the features of each.

Feature PERC 3/DCL PERC 3/DC

PCI 64-bit/66MHz 64-bit/66MHz

SCSI 2 channel Ultra3 SCSI 2 channel Ultra3 SCSI

Connectors 2 total: 1 internal 2 total: 1 int./1 ext. or 2 ext.

Cluster Capable No Yes

Cache 64 MB 128MB

ECC Cache Yes Yes

Battery Backup No Yes

Backup Time N/A 48-72 hours

S.M.A.R.T. Yes Yes

Online Capacity Expansion

& RAID Level Migration

Yes Yes

RAID Levels Supported 0, 1, 5 0, 1, 5

OS Driver Support Windows 2000 Server,

Windows 2000 Advanced

Server, MS NT 4.0, Red Hat

Linux 6.2 and 7

Windows 2000 Server,

Windows 2000 Advanced

Server, MS NT 4.0, Red Hat

Linux 6.2 and 7

Compatibility Data compatible with PERC

2/SC, PERC 2/DC, PERC

3/DC, and PERC 3/QC

Data compatible with PERC

2/SC, PERC 2/DC, PERC

3/DC, and PERC 3/QC

The PERC 3/DCL has other capabilities that are discussed in the technical

appendix.

Integrated Network Interface

The Integrated Intel EtherExpress Pro/100+ (82559) supports:

• Advanced Configuration and Power Interface (ACPI) 1.20A based power

management.

• Wake on Magic Packet.

• Wake on interesting packet.

• Advanced System Management Bus (SMB) based manageability.

• Wired for Management (WfM) 2.0 compliance.

• IP checksum assist.

• PCI 2.2 compliance.

• Microsoft PC 98, PC 99, and Server 99 compliance.

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More in depth information can be found in the technical appendix at the

end of this document.

Integrated Video

The video controller used on the PowerEdge 1550 is an ATI-Rage XL

connected to the PCI bus with 4 MB of video RAM. Since the chips are

not installed in sockets and there are no empty sockets the amount of

video memory cannot be upgraded.

System Board Ports, Slots, and Indicators

The system has the following user accessible ports and connectors:

Internal

• Four (4) PC133 SDRAM DIMM sockets.

• Three (3) drive bay SCSI Hot plug backplane.

• One (1) floppy drive.

• One (1) IDE.

• Two (2) FC-PGA Socket 370 for processors. If the system has only one

processor installed then there must be a terminator in the other socket.

• Two (2) 64-bit/66 MHz PCI slots.

• One (1) 68-pin SCSI connector.

External - Back

• One (1) PS/2 keyboard connector.

• One (1) PS/2 mouse connector.

• Two (2) 10/100 network connectors.

• Two (2) USB connectors.

• One (1) VGA connector.

• One (1) serial connector.

• One (1) high density SCSI connector

NOTE: Between the USB ports and the Attention LED on the back of the

system is a secondary power switch. This can be useful for

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troubleshooting purposes as it will work regardless of the status of the

control panel.

External - Front

• One (1) combined keyboard/mouse connector

• One (1) VGA connector.

The front of the system has three accessible ports, a combined

keyboard/mouse connector and a VGA connector. The combined

keyboard/mouse uses a Y-cable that combined the signals of a keyboard

and a mouse into one connector. The front connections become active and

disable the rear connections when a monitor is connected to the VGA

connector on the front of the system.

System LED Indicators

Icon Indicator and Meaning

Fault (Amber):

• Off: system operational, no fault.

• Blinking: system in degraded state (fans, thermal, voltages, chassis intrusion,

etc.).

Attention (Green):

• Solid: system all okay.

• Blinking: user interaction required.

Hard Drive LED Indicators (Green):

• On: Power is being supplied to the drive.

Ethernet 1 and 2 LED Indicators (Green):

• Blinking: Network activity.

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Power-on LED:

• On green solid: powered and running.

• Amber blinking: sleep state.

Hard Drive LED Operation

When used in conjunction with a PowerEdge Expandable RAID

Controller, the backplane supports enhanced LED patterns to inform the

user of drive activity. The following functions (taken from Backplane

Firmware Specification) are implemented:

• IDENTIFY

The IDENTIFY condition is the highest priority condition of the indicated

conditions. This condition can apply to both populated and empty slots.

The online/fault LED is flashing green on for 125 ms, off for 125 ms and

so on.

The IDENTIFY status condition is terminated when another status

condition is set using the SAF-TE "perform slot operation" command,

when a drive is inserted into or removed from the Identified slot, or after

thirty seconds have elapsed.

• SLOT DEVICE BEING PREPARED FOR REMOVAL

This pattern is displayed during the 30-second drive spin-down period.

The online/fault LED is flashing green on for 250msec, off for 250msec

and so on.

(For all additional status conditions, the activity led is used only to

indicate drive activity.)

• SLOT DEVICE BEING PREPARED FOR OPERATION

This pattern is displayed during the 3-second drive power up period. The

online/fault LED is green on.

• SLOT EMPTY

The online/fault led and the activity led (since there is no drive present)

are off.

• SLOT READY FOR DRIVE INSERTION OR REMOVAL

The online/fault led and the activity led are all off.

• DRIVE FAILED

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The online/fault LED is amber on for 125msec, off for 125msec

• DRIVE REBUILDING

The online/fault LED is flashing green on for 500msec, off for 125msec

and so on

• DRIVE PREDICTED FAILURE

The online/fault led is green on for 500 ms, amber on for 500

milliseconds, and off for 1000ms.

• DRIVE ONLINE (No other displayable status).

The online/fault led is green on.

Chassis

The PowerEdge 1550 is a 1U system. The term "U" is a unit of measure

in rack mountable components. A U is 1.75". This unit of measure

describes the height of a product and therefore the Dell PowerEdge 1550

is 1.75 inches high.

At 1U the PowerEdge 1550 is half the height of a PowerEdge 2450. More

PowerEdge 1550 systems can fit into a rack than PowerEdge 2450

systems.

Dell Open Manage Array Manager

Dell OpenManage Array Manager is a user interface for installing and

managing RAID storage environments that are independent of an

underlying hardware RAID controller.

This gives users a consistent look and feel regardless of the actual RAID

controller being used.

Over time, Array Manager will be integrated with all of Dell storage products:

• The earliest releases focused on host-based RAID controllers only.

• Subsequent releases have added external RAID systems and validation

with Dell SAN configurations.

• Future releases will include interoperability with an integrated product

strategy for Dell SAN Management.

Array Manager hides the differences between these tools by unifying them

through a consistent look and feel. This is accomplished by providing

users with a single GUI, built on a common API through which each

vendor’s RAID or host bus adapter is accessed.

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In addition, Array Manager extends the value of the vendors’ tools by

enabling them to be run from a central console that is not necessarily co-

located with the devices being configured and managed.

More information including installation and basic usability is located in

the technical appendix at the end of this document.

Racking hardware for Dell Four Post Racks

Rails

The Dell PowerEdge 1550 uses a new rail design that does not rely on the

cage nuts for mounting the racking hardware. There are two rails and they

are not interchangeable. The proper orientation of the rail can be

determined by locating the screw holes on the rails. There is one hole in

the front and one on the side. The images that follow are close-up views

of the front the rails as if you were looking at the rails from the front. The

rail shown on the left would be on your left side looking at the front and

the rail shown on the right would be on your right side looking at the front.

The screw hole at the top of the rail shows through a square cutout in the

rack and the hooked tab hooks into another square cutout just below. The

screw hole has been circled in the preceding pictures. The tab that has the

screw hole is mounted on a pivot with a tension spring. The spring is

visible in the picture on the left. It is designed to pivot back providing

room for the bracket to be installed at an angle allowing the hook to

properly hook into the square cutout on the rack.

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The screw holes are bored into separate pieces that can pivot. The images

above show the placement of these pieces and the tension springs that

cause them to fall back into place. In these pictures the tension springs are

not flexed. The images below are of the same portion, just with the

tension springs flexed.

The rear of the rails are designed in the same manner except the top of the

rails do not have screw holes, they are just pegs that poke through the

square holes in the racks.

Cross Brace

A third piece of hardware used for placing the PowerEdge 1550 into a

rack is a cross brace that sits in the back of the rack. The brace has two

sets of interlocking pieces for its connection to the mounting rails.

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Page 14 Dell

At the back of both mounting rails is a notch that the brace rests on. This

notch is indicated in the picture that follows by a red rectangle.

There is a hook on both sides of the brace that rest in the notches on the

rails. This is indicated in the following picture by the red circle.

There is also a peg on the rails that notches in the brace fits onto a notch.

The brace is indicated in the following picture by a red rectangle. The

image is a close-up from the inside of the rail.

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